17 Best CXO Communities to Stay Up To Date in 2025
CXO communities are exclusive networks for senior executives like Chief Experience Officers (CXOs), Chief Customer Officers (CCOs), and Chief Information Officers (CIOs) to connect, collaborate, and exchange insights. These communities offer a trusted space for CXOs to discuss strategic challenges, share best practices, and explore emerging tools in customer service.
For customer experience leaders looking to stay ahead in the progressive business sector, here are some great CXO communities to join.
Best CXO Communities Shortlist
Here's a shortlist of the best CXO communities I think are worth joining in 2025:
- CX Network - Best for global CX insights
- Chief Customer Officer Council - Best for executive strategy collaboration
- Customer Success Collective - Best for customer success resources & certification
- Execs In The Know - Best for CX leadership practices
- Customer Experience Professionals Association (CXPA) - Best for CX certification & growth
- Customer Success Association - Best for customer success networking & tools
- CXforum - Best for CX trends & strategy
- Global CX Community - Best for worldwide CX networking
- CX Accelerator - Best for CX skill-building
- Customer Success Network - Best for customer success knowledge sharing
- Customer Service and CX Champions - Best for CX best practices
- Customer Experience Exchange: The Professional Networking Group for CX Leaders - Best for CX leader networking
- XM Pros - Best for experience management insights
- Customer Experience Network - Best for CX professional connections
- Chief Customer Officer - Best for CXO-level strategy talks
- CX Today - Best for CX trends & news
- CustomerThink - Best for customer-centric strategies
Find more details about each community below.
The 17 Best CXO Communities
Whether you’re a C-Suite customer experience exec or making your way through the ranks in customer service, you’ll find a CXO community that caters to your needs below.
1. CX Network - Best for global CX insights
The CX Network is a global online community that offers resources to help organizations enhance customer interactions.
- Audience: Customer experience professionals and executives
- Size: 176,000+ members
- Membership Cost: Free
- Platform: Website
Why Join:
CX Network community helps members sharpen their CX strategies through research-backed reports, expert interviews, and exclusive roundtables. The platform also offers practical case studies and curated insights that support real-world implementation and performance improvement.
2. Chief Customer Officer Council - Best for executive strategy collaboration
The Chief Customer Officer Council is an invite-only peer group for CCOs to share high-level insights and collaborate on customer-centric strategies.
- Audience: Chief customer officers, customer strategy executives, and C-level customer leaders
- Platform: Website and in-person events
Why Join:
The Chief Customer Officer Council community offers a private space for open conversations and roundtable discussions that lead to actionable strategies and high-impact decision-making. Members gain early access to emerging practices and peer-validated solutions that aren’t available in public forums.
3. Customer Success Collective - Best for customer success management resources & certification
Customer Success Collective is an open-access community that offers articles, certifications, events, and tools to grow your career in customer success.
- Audience: Customer success managers, chief customer officers, aspiring and established leaders
- Size: 100,000+ members
- Membership Cost:
- Teams:
- Pro Teams Membership: $38 per month
- Pro+ Teams Membership: $150 per month
- Individual:
- Insider Membership: Free
- Pro Membership: $42 per month
- Pro+ Membership: $167 per month
- Exec+ Membership: $250 per month
- Teams:
- Platform: Slack and in-person events
Why Join:
Customer Success Collective provides practical resources like job board access, salary benchmarking guides, and downloadable playbooks that help CS professionals and startup leaders with their career growth and team leadership. Its certification programs are widely recognized in the CS industry, and its global summits often feature speakers from companies like HubSpot, LinkedIn, and Salesforce.
4. Execs In The Know - Best for CX leadership practices
Execs In The Know is a professional community and event series on elevating CX leadership through peer-to-peer collaboration and thought leadership.
- Audience: CX executives and leaders, CX practitioners, and corporate brands
- Size: 1,200+ members
- Membership Cost: Free
- Platform: HL Connected Community mobile app
Why Join:
The Execs In The Know community is a platform where CX leaders collaborate on customer-first strategies. With a growing demand for responsive, omnichannel customer experiences, this group empowers professionals through industry events, regional meetups, and benchmark research. It also emphasizes the role of information technology in customer experience.
5. Customer Experience Professionals Association (CXPA) - Best for CX certification and growth
CXPA is a global nonprofit association that offers certifications and advancement for customer experience professionals. The community also promotes growth by hosting events, webinars, and conferences for ongoing learning and networking.
- Audience: CX professionals and CX practitioners
- Membership Cost:
- One year of CXPA membership: $720
- Two years of CXPA membership: $945
- Three years of CXPA membership: $1,170
- Platform: Website and in-person events
Why Join:
The Customer Experience Professionals Association (CXPA) is a trusted space for structured CX career growth. CXPA offers global certification (CCXP), peer learning, and tools to demonstrate expertise in a competitive job market. Members benefit from credibility, community, and access to curated resources aligned with global CX standards.
6. Customer Success Association - Best for customer success networking and tools
The Customer Success Association (CSA) supports CS professionals at every stage of their careers by providing access to a library of white papers, research reports, and curated insights that tackle the practice of customer success.
- Audience: Customer success leaders, managers, operations specialists, and CS consultants
- Size: 65,000+ members
- Membership Cost:
- Associate: Free
- Executive: $95 per year
- Research: $295 per year
- Office Hours Session: $250 per session
- Platform: Website
Why Join:
The Customer Success Association community is a valuable space to stay aligned with best practices in customer success. As CS roles become more critical to retention and revenue, this community provides frameworks, job descriptions, and vetted tools to help teams scale. It’s ideal for staying informed about CS trends, technologies, and organizational strategy.
7. CXforum - Best for CX trends & strategy
The CXforum is the first fully digital community for CX professionals, providing articles, news, webinars, and training programs on the changing CX market and how top companies are centering their strategies around the customer needs.
- Audience: Customer experience strategists, digital leaders, and CX consultants
- Platform: Website
Why Join:
The CXforum community is a forward-thinking group focused on real-time CX innovation. It brings together global brands through discussions and meetups, offering practical insights to keep up with technology and customer expectations. You’ll hear firsthand what top performers are doing to evolve and lead in CX design and delivery.
8. Global CX Community - Best for worldwide CX networking
The Global CX Community is for CX professionals across the globe to connect, learn, and grow by sharing knowledge and collaborating. It has networking opportunities, educational resources, and expert insights to enhance customer experiences across various industries and regions.
- Audience: CX practitioners, customer journey managers, and service design teams
- Membership Cost:
- Free Essential Access: Free
- Pro Membership: $49 per month
- Lifetime Pro Access: $2,199
- Platform: Mighty Networks and Mighty Networks mobile app
Why Join:
The Global CX Community is a supportive place to connect with peers across borders. In a global economy where customer expectations go beyond regions, this community fosters learning and cultural exchange. It’s especially valuable for professionals looking to understand CX challenges in diverse markets.
9. CX Accelerator - Best for CX skill-building
CX Accelerator equips, encourages, and connects CX professionals at all career levels. It is a supportive environment that fosters real-time discussions, mentorship opportunities, and peer-to-peer learning.
- Audience: CX professionals, business leaders, and managers
- Membership Cost: Free
- Platform: Slack
Why Join:
The CX Accelerator community is a helpful place to grow your CX skills through collaboration. It supports companies focused on loyalty and advocacy by offering practical resources and a friendly Slack community. The group also focuses on learning from and supporting each other, making it a great place to grow skills and feel more confident.
10. Customer Success Network - Best for customer success knowledge sharing
The Customer Success Network community offers a platform for professionals to learn, connect, find job opportunities, grow, and crowdsource valuable content. It has a comprehensive content library, job postings, and a mentoring program for continuous learning and engagement.
- Audience: CS managers, onboarding specialists, and CS operations professionals
- Size: 6,000+ members
- Membership Cost: Free
- Platform: Workplace by Meta
Why Join:
The Customer Success Network community is a collaborative environment for leveling up your CS practice. The network fosters peer support, shared templates, and discussion groups in the industry where retention and product adoption are key to growth. It’s especially useful for CS professionals looking to benchmark and connect across industries.
11. Customer Service and CX Champions - Best for CX best practices
Customer Service and CX Champions is a community where professionals share ideas, best practices, and the latest CX trends. It encourages collaboration to help members improve strategies and apply effective solutions in their organizations.
- Audience: Customer service managers, CX professionals, and support team leaders
- Size: 120,000+ members
- Membership Cost: Free
- Platform: LinkedIn
Why Join:
The Customer Service and CX Champions community is a fast-paced space to share frontline strategies and operational insights. As customers expect faster, smoother, and more caring support, this group helps professionals share tips and talk directly with each other. It’s a great way to stay up to date with changing service standards and leadership approaches.
12. Customer Experience Exchange: The Professional Networking Group for CX Leaders - Best for CX leader networking
Customer Experience Exchange is a professional LinkedIn group connecting senior CX leaders for strategic dialogue and knowledge exchange. It emphasizes peer-to-peer learning and collaboration among experienced professionals.
- Audience: Senior-level executives
- Size: 8,000+ members
- Membership Cost: Free
- Platform: LinkedIn
Why Join:
The Customer Experience Exchange community is a space for high-level networking and collaboration among CX leaders. It helps leaders share ideas, case studies, and strategies, helping them stay connected to what top CX experts are working on across different industries.
13. XM Pros - Best for experience management insights
XM Pros is an online community and learning hub focused on experience management, with active discussions, resources, and professional events. It is for members to connect, share insights, and advance their XM expertise through various programs and resources.
- Audience: Experience managers, researchers, and CX/EX/UX professionals
- Size: 1,600+ members
- Membership Cost: Free
- Platform: LinkedIn
Why Join:
The XM Pros community is a growing community for professionals working across customer, employee, and user experience. It is a space to share methods, metrics, and new ideas as experience management becomes more data-driven and central to business strategy. It offers peer-to-peer networking opportunities, including virtual meetups and local engagements, fostering collaboration and knowledge sharing.
14. Customer Experience Network - Best for CX professional connections
The Customer Experience Network aims to connect, share insights, and enhance understanding of the customer journey. The community focuses on how customer experiences impact business outcomes, offering a platform for strategies, tools, and best practices discussions.
- Audience: Customer experience professionals, consultants, and business leaders
- Size: 10,000+ members
- Membership Cost: Free
- Platform: LinkedIn
Why Join:
The Customer Experience Network community is a well-established place to engage with CX peers and industry discussions. The network supports continual learning through shared articles, Q&As, and thought leadership. It’s useful for staying engaged with global CX conversations.
15. Chief Customer Officer - Best for CXO-level strategy talks
Chief Customer Officer is a niche LinkedIn group for CCOs and customer leaders to discuss strategy, share frameworks, and strengthen leadership practices.
- Audience: Chief customer officers, customer success executives, and heads of experience
- Size: 9,000+ members
- Membership Cost: Free
- Platform: LinkedIn
Why Join:
The Chief Customer Officer emphasizes peer-to-peer engagement among seasoned professionals and brings the voice of the customer to the CXO community. Members benefit from a collaborative environment where they can gain diverse perspectives, stay informed about the latest developments in the field, and build valuable relationships with fellow leaders. It’s a powerful tool for staying aligned with leadership trends in CX.
16. CX Today - Best for CX trends and news
CX Today is a digital media platform offering daily news, insights, and interviews on customer experience technologies and strategies.
- Audience: CX professionals, CISOs (Chief Information Security Officers), Chief Data Officers, digital transformation teams, technology leaders, and vendors
- Size: 42,500+ members
- Membership Cost: Free
- Platform: LinkedIn
Why Join:
The CX Today community is a reliable place to keep up with the latest in CX technology. The platform delivers critical updates, product launches, and expert tech opinions, including cybersecurity and data privacy, to help professionals keep updated with innovation in AI, automation, and personalization.
17. CustomerThink - Best for customer-centric strategies
CustomerThink is an independent online community and publication focused on customer-centric business strategy across marketing, CX, sales, and service.
- Audience: CX leaders, marketers, CRM strategists, and business consultants
- Size: 4,000+ members
- Platform: Website
Why Join:
The CustomerThink community is a knowledge-rich platform for understanding the intersection of CX, marketing, and customer strategy. This site curates cross-functional insights and expert articles for businesses prioritizing end-to-end customer journeys. It’s an essential resource for thought leadership and multi-disciplinary learning.
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