Top 30 Customer Experience Speakers to Book in 2026
The right customer experience speakers can shift how your whole team thinks about service, loyalty, and the moments that actually matter to customers. I've pulled together a list of speakers who bring real expertise, fresh perspectives, and ideas your team can act on—so you can find the best fit for your next event.
Top 30 Customer Experience Speakers
Below are the profiles of the top customer experience speakers, covering who they are and the impact they've made in this space.
Steven Van Belleghem
Steven Van Belleghem is an author, global keynote speaker, Nexxworks co-founder, and Vlerick Business School professor. His work explores customer experience, technology, culture, and innovation.
His work turns customer-centric strategy into practical…
Steven Van Belleghem is an author, global keynote speaker, Nexxworks co-founder, and Vlerick Business School professor. His work explores customer experience, technology, culture, and innovation.
His work turns customer-centric strategy into practical action, with particular attention to technology, emotional connection, culture, and changing consumer expectations. His books and keynotes give CX leaders frameworks for creating stronger relationships while preparing for what customers will expect next.
Jeanne Bliss
Jeanne Bliss founded CustomerBliss after customer leadership roles at Lands’ End, Microsoft, Coldwell Banker, and Allstate, and helped establish the Customer Experience Professionals Association.
Bliss helped define the Chief Customer Officer discipline…
Jeanne Bliss founded CustomerBliss after customer leadership roles at Lands’ End, Microsoft, Coldwell Banker, and Allstate, and helped establish the Customer Experience Professionals Association.
Bliss helped define the Chief Customer Officer discipline and has spent decades moving customer priorities onto executive agendas. Her consulting, writing, and speaking emphasize leadership accountability, cross-functional alignment, customer-driven growth, and building organizations around customers’ lives.
Shep Hyken
Shep Hyken is Chief Amazement Officer at Shepard Presentations, a customer service and experience speaker, trainer, and author. His work helps organizations build stronger service cultures.
Hyken translates service principles into practical…
Shep Hyken is Chief Amazement Officer at Shepard Presentations, a customer service and experience speaker, trainer, and author. His work helps organizations build stronger service cultures.
Hyken translates service principles into practical behaviors leaders and frontline teams can use. His speaking, training, and writing span customer loyalty, convenience, service recovery, employee engagement, and the habits that turn consistently good interactions into stronger customer experiences.
Jay Baer
Jay Baer is an author, keynote speaker, and business strategist who spent three decades advising companies on marketing, customer experience, word of mouth, customer service, and business growth.
Baer’s CX work examines…
Jay Baer is an author, keynote speaker, and business strategist who spent three decades advising companies on marketing, customer experience, word of mouth, customer service, and business growth.
Baer’s CX work examines how speed, responsiveness, service, and memorable customer interactions affect loyalty and advocacy. His books and presentations have helped executives connect operational choices with the experiences customers talk about, recommend, and remember.
Jeannie Walters
Jeannie Walters is founder and CEO of Experience Investigators, an author, keynote speaker, and CX educator. She spent more than two decades helping organizations improve customer journeys.
Walters makes CX practical by…
Jeannie Walters is founder and CEO of Experience Investigators, an author, keynote speaker, and CX educator. She spent more than two decades helping organizations improve customer journeys.
Walters makes CX practical by connecting customer journeys, organizational culture, measurement, and leadership action. Her consulting, education, and speaking help leaders embed customer experience into business strategy rather than treating it as an isolated department or initiative.
Blake Morgan
Blake Morgan is a customer experience futurist, keynote speaker, author, and educator. Her work examines customer-focused leadership, digital transformation, service, and emerging technology.
Morgan explores how leadership, technology, and organizational decisions shape…
Blake Morgan is a customer experience futurist, keynote speaker, author, and educator. Her work examines customer-focused leadership, digital transformation, service, and emerging technology.
Morgan explores how leadership, technology, and organizational decisions shape the modern customer journey. Her books, courses, articles, and keynotes connect CX strategy with AI, contact centers, digital transformation, and the leadership practices required to build customer-focused companies.
Annette Franz
Annette Franz is founder and CEO of CX Journey Inc., an author, speaker, and customer experience consultant with decades of work in customer understanding, employee experience, and culture.
Franz argues that better…
Annette Franz is founder and CEO of CX Journey Inc., an author, speaker, and customer experience consultant with decades of work in customer understanding, employee experience, and culture.
Franz argues that better customer outcomes begin with understanding customers and building the right organizational culture. Her work spans journey mapping, employee experience, customer-centric transformation, and governance, giving CX leaders practical ways to turn insight into sustained change.
Kerry Bodine
Kerry Bodine is founder and CEO of Bodine & Co., a customer experience consultant, author, and speaker. Her work connects human-centered design, organizational change, and customer journeys.
Bodine approaches CX through both…
Kerry Bodine is founder and CEO of Bodine & Co., a customer experience consultant, author, and speaker. Her work connects human-centered design, organizational change, and customer journeys.
Bodine approaches CX through both customer insight and organizational design. Her work helps companies understand journeys, develop customer-centered ways of working, and turn research into coordinated change—giving CX leaders a bridge between understanding people and redesigning how organizations serve them.
John DiJulius
John DiJulius is founder and Chief Revolution Officer of The DiJulius Group, a customer service consultant, author, and keynote speaker focused on building service cultures and brand experiences.
DiJulius helps organizations turn…
John DiJulius is founder and Chief Revolution Officer of The DiJulius Group, a customer service consultant, author, and keynote speaker focused on building service cultures and brand experiences.
DiJulius helps organizations turn service into a competitive advantage by strengthening employee behaviors, customer relationships, and organizational standards. His consulting, books, and keynotes focus on creating consistently strong interactions and building cultures where customer experience becomes everyone’s responsibility.
Dan Gingiss
Dan Gingiss is founder and CEO of The Experience Maker, a customer experience speaker, author, consultant, and former corporate executive whose work focuses on creating memorable interactions.
Gingiss studies the details that…
Dan Gingiss is founder and CEO of The Experience Maker, a customer experience speaker, author, consultant, and former corporate executive whose work focuses on creating memorable interactions.
Gingiss studies the details that make customers notice, remember, and share an experience. Drawing on leadership roles and consulting work, he shows organizations how service, communication, responsiveness, and intentional experience design can turn ordinary interactions into loyalty and advocacy.
Ian Golding
Ian Golding founded Customer Experience Consultancy and is a Certified Customer Experience Professional, keynote speaker, writer, and former corporate leader in customer experience and improvement.
Golding combines operational improvement with customer-centric strategy,…
Ian Golding founded Customer Experience Consultancy and is a Certified Customer Experience Professional, keynote speaker, writer, and former corporate leader in customer experience and improvement.
Golding combines operational improvement with customer-centric strategy, drawing on corporate and consulting experience across multiple industries. He has also helped develop CX capability through professional education, writing, and speaking, giving leaders practical tools for embedding customer focus into everyday operations.
Brad Cleveland
Brad Cleveland is a founding partner and senior advisor at ICMI, an author, consultant, trainer, and speaker whose career has helped shape modern contact center and customer experience management.
Cleveland connects contact…
Brad Cleveland is a founding partner and senior advisor at ICMI, an author, consultant, trainer, and speaker whose career has helped shape modern contact center and customer experience management.
Cleveland connects contact center operations with broader customer strategy, covering leadership, technology, service design, workforce practices, and AI. His writing and advisory work help organizations treat customer contact as a strategic capability rather than simply an operational cost center.
Ilenia Vidili
Ilenia Vidili is a customer-centricity advisor, trainer, keynote speaker, and author. She’s also a LinkedIn Learning instructor whose corporate background includes marketing work with NEC, Bayer, and ARM.
Vidili treats customer experience…
Ilenia Vidili is a customer-centricity advisor, trainer, keynote speaker, and author. She’s also a LinkedIn Learning instructor whose corporate background includes marketing work with NEC, Bayer, and ARM.
Vidili treats customer experience as an ecosystem spanning operations, culture, product design, technology, and leadership. Her advisory work and Journey to Centricity framework help organizations move beyond isolated CX initiatives and make customer-centric thinking part of how the wider business operates.
Joey Coleman
Joey Coleman is an author, keynote speaker, and consultant who helps companies strengthen customer and employee retention, drawing on his First 100 Days methodology and cross-industry experience.
Coleman focuses on the early…
Joey Coleman is an author, keynote speaker, and consultant who helps companies strengthen customer and employee retention, drawing on his First 100 Days methodology and cross-industry experience.
Coleman focuses on the early stages of customer and employee relationships, where uncertainty can quickly become loyalty or attrition. His First 100 Days approach gives organizations a structured way to improve onboarding, communication, emotional connection, and the experiences that encourage people to stay.
Chip R. Bell
Chip R. Bell is a customer loyalty consultant, keynote speaker, and author. His work centers on innovative service, customer relationships, loyalty, and creating experiences customers remember.
Bell’s work explores how organizations move…
Chip R. Bell is a customer loyalty consultant, keynote speaker, and author. His work centers on innovative service, customer relationships, loyalty, and creating experiences customers remember.
Bell’s work explores how organizations move beyond basic satisfaction by creating distinctive, human service experiences. His books, consulting, and presentations emphasize customer partnership, service innovation, trust, and thoughtful touches that strengthen loyalty rather than relying on transactions alone.
David Avrin
David Avrin is a customer experience keynote speaker, consultant, and author. He helps organizations identify friction, improve accessibility, and become easier for customers to do business with.
Avrin focuses on a practical…
David Avrin is a customer experience keynote speaker, consultant, and author. He helps organizations identify friction, improve accessibility, and become easier for customers to do business with.
Avrin focuses on a practical CX question: how difficult is it for customers to buy, communicate, get help, or resolve a problem? His work challenges companies to remove friction, offer real choices, respond to changing expectations, and make ease and accessibility meaningful competitive advantages.
Nate Brown
Nate Brown is Executive Director of CX Accelerator, a customer experience community leader, speaker, and practitioner. His work supports CX professionals and stronger customer-focused cultures.
Brown combines hands-on service experience with community…
Nate Brown is Executive Director of CX Accelerator, a customer experience community leader, speaker, and practitioner. His work supports CX professionals and stronger customer-focused cultures.
Brown combines hands-on service experience with community building and professional development. Through CX Accelerator, his writing, and industry work, he helps CX practitioners develop stronger careers, improve service organizations, build employee confidence, and create cultures equipped to serve customers well.
Scott McKain
Scott McKain is a keynote speaker, author, consultant, and founder of Distinctive Presentations. His work explores differentiation, customer experience, leadership, and organizational distinction.
McKain connects customer experience with a broader question of…
Scott McKain is a keynote speaker, author, consultant, and founder of Distinctive Presentations. His work explores differentiation, customer experience, leadership, and organizational distinction.
McKain connects customer experience with a broader question of distinction: why should customers choose and remember one organization over another? His books and presentations examine service, leadership, clarity, and differentiation, helping businesses create experiences that stand apart rather than compete on sameness.
Bruce Temkin
Bruce Temkin is Chief Humanity@Scale Officer at Temkinsight, co-founder and emeritus leader of CXPA. He’s a longtime experience management strategist, researcher, advisor, and keynote speaker.
Temkin helped shape customer and experience management…
Bruce Temkin is Chief Humanity@Scale Officer at Temkinsight, co-founder and emeritus leader of CXPA. He’s a longtime experience management strategist, researcher, advisor, and keynote speaker.
Temkin helped shape customer and experience management through research, frameworks, professional community building, and executive advisory work. His newer Humanity@Scale work extends that foundation into AI and human engagement, giving CX leaders a wider lens on how organizations design systems around people.
Claire Boscq
Claire Boscq is a customer experience keynote speaker, consultant, author, and creator of the Heart-Led Business Growth Blueprint, drawing on decades of work in CX, mystery shopping, and engagement.
Boscq links customer…
Claire Boscq is a customer experience keynote speaker, consultant, author, and creator of the Heart-Led Business Growth Blueprint, drawing on decades of work in CX, mystery shopping, and engagement.
Boscq links customer experience with employee energy, organizational environments, and human-centered leadership. Her Heart-Led Business Growth approach encourages organizations to improve experiences by aligning how people feel, how teams work, and how customers encounter the business across touchpoints.
Bill Staikos
Bill Staikos founded Be Customer Led and is a customer experience, AI, and transformation executive, advisor, speaker, and podcast host with more than two decades of leadership experience.
Staikos works at the…
Bill Staikos founded Be Customer Led and is a customer experience, AI, and transformation executive, advisor, speaker, and podcast host with more than two decades of leadership experience.
Staikos works at the intersection of CX strategy, enterprise transformation, and AI. His recent thinking examines customer signals, journey orchestration, automation, and the operating foundations companies need before deploying AI, giving CX leaders a practical perspective on turning emerging technology into better experiences.
Matthew Dixon
Matthew Dixon is an author, researcher, and customer experience strategist. His work has examined customer effort, sales effectiveness, service interactions, and the drivers of loyalty.
Dixon’s research has challenged conventional assumptions about…
Matthew Dixon is an author, researcher, and customer experience strategist. His work has examined customer effort, sales effectiveness, service interactions, and the drivers of loyalty.
Dixon’s research has challenged conventional assumptions about service, particularly the idea that delight is always the route to loyalty. His work on customer effort gives CX and service leaders a useful framework for examining friction, repeat contacts, and how organizations can make problem resolution easier.
Frans Reichardt
Frans Reichardt is a global customer experience speaker, trainer, and writer. He is also the founder of Reichardt & Company whose work centers on customer listening, loyalty, service, and listening leadership.
Reichardt…
Frans Reichardt is a global customer experience speaker, trainer, and writer. He is also the founder of Reichardt & Company whose work centers on customer listening, loyalty, service, and listening leadership.
Reichardt argues that better customer relationships begin with better listening. His speaking and training explore how customer feedback, listening behavior, and organizational attention can improve customer centricity, loyalty, and performance, making listening a practical leadership discipline rather than a passive research exercise.
Ron Kaufman
Ron Kaufman founded Uplifting Service and is a keynote speaker, educator, consultant, and author. He helps organizations build service cultures and improve customer and employee experiences.
Kaufman treats service excellence as an…
Ron Kaufman founded Uplifting Service and is a keynote speaker, educator, consultant, and author. He helps organizations build service cultures and improve customer and employee experiences.
Kaufman treats service excellence as an organizational capability rather than a frontline script. His Uplifting Service approach addresses leadership, education, culture, and continuous improvement, helping companies create environments where employees are equipped to deliver better experiences to customers and colleagues.
Tiffani Bova
Tiffani Bova is an author, keynote speaker, growth strategist, and business advisor. Her work connects customer experience, employee experience, sales transformation, leadership, and technology.
Bova examines growth as a system in which…
Tiffani Bova is an author, keynote speaker, growth strategist, and business advisor. Her work connects customer experience, employee experience, sales transformation, leadership, and technology.
Bova examines growth as a system in which customers, employees, technology, and commercial strategy affect one another. Her work challenges leaders to avoid pursuing growth at the expense of experience, offering CX audiences a broader view of how employee capability and business decisions shape customer outcomes.
Brian Solis
Brian Solis is Head of Global Innovation at ServiceNow, a bestselling author, futurist, keynote speaker, and digital anthropologist. His work explores AI, innovation, digital change, and experience.
Solis studies how emerging technology…
Brian Solis is Head of Global Innovation at ServiceNow, a bestselling author, futurist, keynote speaker, and digital anthropologist. His work explores AI, innovation, digital change, and experience.
Solis studies how emerging technology changes behavior, expectations, and the journeys connecting people with organizations. His work on AI and digital transformation helps CX leaders look beyond individual touchpoints to understand how technology reshapes discovery, engagement, service, and the overall customer relationship.
Denise Lee Yohn
Denise Lee Yohn is a brand leadership expert, keynote speaker, consultant, and author. Her career spans brand strategy, organizational culture, employee experience, and customer experience.
Yohn connects brand promises with what employees…
Denise Lee Yohn is a brand leadership expert, keynote speaker, consultant, and author. Her career spans brand strategy, organizational culture, employee experience, and customer experience.
Yohn connects brand promises with what employees and customers actually experience. Her work argues that culture, operations, employee experience, and CX must reinforce one another, giving leaders a useful framework for turning brand strategy from an external message into consistent organizational behavior.
Raluca Berchiu
Raluca Berchiu is founder and CEO of CXM, a Dubai-based business transformation and customer experience leader whose career spans strategy, operations, marketing, growth, and large-scale change.
Berchiu approaches CX as part of…
Raluca Berchiu is founder and CEO of CXM, a Dubai-based business transformation and customer experience leader whose career spans strategy, operations, marketing, growth, and large-scale change.
Berchiu approaches CX as part of wider business transformation, linking experience with operations, growth, technology, and commercial performance. Her work gives CX leaders a cross-functional perspective on how customer outcomes depend on decisions made well beyond the traditional experience team.
Dr. Natalie Petouhoff
Dr. Natalie Petouhoff is an author, keynote speaker, strategist, and customer experience thought leader. Her work connects empathy, AI, customer service, transformation, and business outcomes.
Petouhoff’s work examines how companies can operationalize…
Dr. Natalie Petouhoff is an author, keynote speaker, strategist, and customer experience thought leader. Her work connects empathy, AI, customer service, transformation, and business outcomes.
Petouhoff’s work examines how companies can operationalize empathy rather than leave it as an aspiration. Through Empathy in Action and her CX leadership work, she connects human-centered service with technology, organizational transformation, and measurable business value—an increasingly important balance as AI enters customer interactions.
Adam Toporek
Adam Toporek is president of CTS Service Solutions, a customer service expert, author, and consultant. He focuses on frontline service, customer experience strategy, retention, and loyalty.
Toporek concentrates on the realities of…
Adam Toporek is president of CTS Service Solutions, a customer service expert, author, and consultant. He focuses on frontline service, customer experience strategy, retention, and loyalty.
Toporek concentrates on the realities of serving customers at the frontline, where emotion, communication, and service recovery directly shape loyalty. His Be Your Customer’s Hero work gives teams practical techniques for handling difficult interactions while his consulting connects those behaviors with wider CX strategy.
Selection Methodology
I selected the leaders on this list based on their relevance, demonstrated expertise and impact, professional credibility, and ongoing contributions to the field.
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I look for evidence such as leading meaningful initiatives or delivering notable results within their organizations, developing influential ideas or practices, publishing research or educational resources, speaking or teaching, and other contributions that demonstrate impact within their work or the broader field.
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