The right customer experience speakers can shift how your whole team thinks about service, loyalty, and the moments that actually matter to customers. I've pulled together a list of speakers who bring real expertise, fresh perspectives, and ideas your team can act on—so you can find the best fit for your next event.
Top 29 Customer Experience Speakers
Below are the profiles of the top customer experience speakers, covering who they are and the impact they've made in this space.
Steven Van Belleghem
Customer Experience Author & Speaker
Aalter, Belgium
Focus area:
#Customer experience strategy#Customer centricity#Technology#Consumer behavior#Customer culture
Steven Van Belleghem is an author, global keynote speaker, Nexxworks co-founder, and Vlerick Business School professor. His work explores customer experience, technology, culture, and innovation.
His work turns customer-centric strategy into practical…
Jeanne Bliss
Founder and CEO of Customer Bliss
United States
Focus area:
#Customer leadership#Customer-centric culture#Chief Customer Officer#Organizational transformation#Customer loyalty
Jeanne Bliss founded CustomerBliss after customer leadership roles at Lands’ End, Microsoft, Coldwell Banker, and Allstate, and helped establish the Customer Experience Professionals Association.
Bliss helped define the Chief Customer Officer discipline…
Connect with Jeanne:
Shep Hyken
Chief Amazement Officer at Shepard Presentations
Greater St. Louis, United States
Focus area:
#Customer service#Customer experience#Service culture#Customer loyalty#Leadership
Shep Hyken is Chief Amazement Officer at Shepard Presentations, a customer service and experience speaker, trainer, and author. His work helps organizations build stronger service cultures.
Hyken translates service principles into practical…
Jay Baer
Customer Experience Author, Speaker & Co-Founder and Editor of The Tequila Report
Bloomington, United States
Focus area:
#Customer experience#Customer service#Word of mouth#Marketing strategy#Business growth
Jay Baer is an author, keynote speaker, and business strategist who spent three decades advising companies on marketing, customer experience, word of mouth, customer service, and business growth.
Baer’s CX work examines…
Jeannie Walters
Founder & CEO at Experience Investigators
Oak Park, United States
Focus area:
#CX strategy#Customer journeys#Customer-centric culture#CX measurement#Customer loyalty
Jeannie Walters is founder and CEO of Experience Investigators, an author, keynote speaker, and CX educator. She spent more than two decades helping organizations improve customer journeys.
Walters makes CX practical by…
Blake Morgan
Customer Experience Speaker & Founder of CXO House
Los Angeles, United States
Focus area:
#Customer experience#Customer-focused leadership#AI#Digital transformation#Customer service
Blake Morgan is a customer experience futurist, keynote speaker, author, and educator. Her work examines customer-focused leadership, digital transformation, service, and emerging technology.
Morgan explores how leadership, technology, and organizational decisions shape…
Annette Franz
Founder & CEO at CX Journey
Mission Viejo, United States
Focus area:
#Customer centricity#Employee experience#Customer journey mapping#Culture transformation#CX strategy
Annette Franz is founder and CEO of CX Journey Inc., an author, speaker, and customer experience consultant with decades of work in customer understanding, employee experience, and culture.
Franz argues that better…
Kerry Bodine
Founder & CEO at Bodine & Co.
San Francisco Bay Area, United States
Focus area:
#Customer experience strategy#Human-centered design#Customer journeys#Organizational change#Customer insights
Kerry Bodine is founder and CEO of Bodine & Co., a customer experience consultant, author, and speaker. Her work connects human-centered design, organizational change, and customer journeys.
Bodine approaches CX through both…
Connect with Kerry:
John DiJulius
Customer Service Author, Speaker & Consultant
Cleveland, United States
Focus area:
#Customer service#Service culture#Brand experience#Customer loyalty#Employee engagement
John DiJulius is founder and Chief Revolution Officer of The DiJulius Group, a customer service consultant, author, and keynote speaker focused on building service cultures and brand experiences.
DiJulius helps organizations turn…
Dan Gingiss
Customer Experience Author & Speaker
Greater Chicago, United States
Focus area:
#Customer experience#Customer service#Customer engagement#Experience design#Brand advocacy
Dan Gingiss is founder and CEO of The Experience Maker, a customer experience speaker, author, consultant, and former corporate executive whose work focuses on creating memorable interactions.
Gingiss studies the details that…
Ian Golding
CEO and Founder of Customer Experience Consultancy Ltd
United Kingdom
Focus area:
#CX strategy#Customer centricity#Business improvement#Customer journeys#CX leadership
Ian Golding founded Customer Experience Consultancy and is a Certified Customer Experience Professional, keynote speaker, writer, and former corporate leader in customer experience and improvement.
Golding combines operational improvement with customer-centric strategy,…
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Brad Cleveland
Senior Advisor at ICMI
United States
Focus area:
#Contact center management#Customer experience#Customer service strategy#AI in service#Customer operations
Brad Cleveland is a founding partner and senior advisor at ICMI, an author, consultant, trainer, and speaker whose career has helped shape modern contact center and customer experience management.
Cleveland connects contact…
Ilenia Vidili
Customer Centricity Advisor & Speaker
Focus area:
#Customer centricity#CX strategy#Customer trust#Customer culture#Consumer behavior
Ilenia Vidili is a customer-centricity advisor, trainer, keynote speaker, and author. She's also a LinkedIn Learning instructor whose corporate background includes marketing work with NEC, Bayer, and ARM.
Vidili treats customer experience…
Joey Coleman
Customer & Employee Experience Speaker & Chief Experience Composer at Design Symphony
Greater Minneapolis-St. Paul, United States
Focus area:
#Customer retention#Employee retention#Customer onboarding#Employee onboarding#Experience design
Joey Coleman is an author, keynote speaker, and consultant who helps companies strengthen customer and employee retention, drawing on his First 100 Days methodology and cross-industry experience.
Coleman focuses on the early…
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Chip R. Bell
Customer Loyalty Author & Speaker
United States
Focus area:
#Customer loyalty#Service innovation#Customer relationships#Customer service#Experience innovation
Chip R. Bell is a customer loyalty consultant, keynote speaker, and author. His work centers on innovative service, customer relationships, loyalty, and creating experiences customers remember.
Bell’s work explores how organizations move…
Connect with Chip:
David Avrin
Customer Experience Speaker & Consultant
Denver Metropolitan Area, United States
Focus area:
#Customer experience#Customer friction#Service accessibility#Customer expectations#Competitive differentiation
David Avrin is a customer experience keynote speaker, consultant, and author. He helps organizations identify friction, improve accessibility, and become easier for customers to do business with.
Avrin focuses on a practical…
Nate Brown
Executive Director at CX Accelerator
Nashville Metropolitan Area, United States
Focus area:
#CX leadership#Customer service#CX community#Employee experience#Customer-centric culture
Nate Brown is Executive Director of CX Accelerator, a customer experience community leader, speaker, and practitioner. His work supports CX professionals and stronger customer-focused cultures.
Brown combines hands-on service experience with community…
Connect with Nate:
Scott McKain
Customer Experience and Distinction Speaker & Founder of The Distinction Group
Las Vegas, United States
Focus area:
#Customer experience#Differentiation#Leadership#Service#Brand distinction
Scott McKain is a keynote speaker, author, consultant, and founder of Distinctive Presentations. His work explores differentiation, customer experience, leadership, and organizational distinction.
McKain connects customer experience with a broader question of…
Bruce Temkin
Experience Management Strategist & Speaker
Newton, United States
Focus area:
#Experience management#Customer experience#Employee experience#Human-centered leadership#AI
Bruce Temkin is Chief Humanity@Scale Officer at Temkinsight, co-founder and emeritus leader of CXPA. He's a longtime experience management strategist, researcher, advisor, and keynote speaker.
Temkin helped shape customer and experience management…
Claire Boscq
Customer Experience Speaker & Consultant
St Helier, Jersey
Focus area:
#Customer experience#Employee experience#Heart-led leadership#Mystery shopping#Experience design
Claire Boscq is a customer experience keynote speaker, consultant, author, and creator of the Heart-Led Business Growth Blueprint, drawing on decades of work in CX, mystery shopping, and engagement.
Boscq links customer…
Bill Staikos
Customer Experience and AI Advisor & Managing Partner at Be Customer Led
New York City Metropolitan Area, United States
Focus area:
#Customer experience#AI#Business transformation#Journey orchestration#Customer signals
Bill Staikos founded Be Customer Led and is a customer experience, AI, and transformation executive, advisor, speaker, and podcast host with more than two decades of leadership experience.
Staikos works at the…
Connect with Bill:
Matthew Dixon
Customer Experience Researcher & Author
Focus area:
#Customer effort#Customer loyalty#Service strategy#Sales effectiveness#Customer research
Matthew Dixon is an author, researcher, and customer experience strategist. His work has examined customer effort, sales effectiveness, service interactions, and the drivers of loyalty.
Dixon’s research has challenged conventional assumptions about…
Connect with Matthew:
Frans Reichardt
Customer Experience & Listening Speaker
Zaandam, Netherlands
Focus area:
#Customer listening#Customer experience#Customer loyalty#Listening leadership#Customer centricity
Frans Reichardt is a global customer experience speaker, trainer, and writer. He is also the founder of Reichardt & Company whose work centers on customer listening, loyalty, service, and listening leadership.
Reichardt…
Ron Kaufman
Service Culture Author, Speaker & CEO of Uplifting Service
Singapore, Singapore
Focus area:
#Service culture#Customer experience#Service leadership#Customer loyalty#Employee engagement
Ron Kaufman founded Uplifting Service and is a keynote speaker, educator, consultant, and author. He helps organizations build service cultures and improve customer and employee experiences.
Kaufman treats service excellence as an…
Tiffani Bova
Growth and Customer Experience Author & Founder of Think Forward Advisors
Los Angeles, United States
Focus area:
#Customer experience#Employee experience#Business growth#Sales transformation#AI
Tiffani Bova is an author, keynote speaker, growth strategist, and business advisor. Her work connects customer experience, employee experience, sales transformation, leadership, and technology.
Bova examines growth as a system in which…
Brian Solis
Head of Global Innovation at ServiceNow
San Francisco, United States
Focus area:
#Digital experience#AI#Innovation#Customer journeys#Digital transformation
Brian Solis is Head of Global Innovation at ServiceNow, a bestselling author, futurist, keynote speaker, and digital anthropologist. His work explores AI, innovation, digital change, and experience.
Solis studies how emerging technology…
Denise Lee Yohn
Brand Leadership Author & Speaker
San Francisco, United States
Focus area:
#Customer experience#Brand leadership#Organizational culture#Employee experience#Competitive differentiation
Denise Lee Yohn is a brand leadership expert, keynote speaker, consultant, and author. Her career spans brand strategy, organizational culture, employee experience, and customer experience.
Yohn connects brand promises with what employees…
Dr. Natalie Petouhoff
Customer Experience Strategist & Author
Los Angeles, United States
Focus area:
#Customer experience#Empathy#AI#Customer service#Business transformation
Dr. Natalie Petouhoff is an author, keynote speaker, strategist, and customer experience thought leader. Her work connects empathy, AI, customer service, transformation, and business outcomes.
Petouhoff’s work examines how companies can operationalize…
Connect with Dr.:
Adam Toporek
President at CTS Service Solutions
Greater Orlando, United States
Focus area:
#Customer service#Frontline experience#CX strategy#Customer retention#Service recovery
Adam Toporek is president of CTS Service Solutions, a customer service expert, author, and consultant. He focuses on frontline service, customer experience strategy, retention, and loyalty.
Toporek concentrates on the realities of…
Selection Methodology
I selected the leaders on this list based on their relevance, demonstrated expertise and impact, professional credibility, and ongoing contributions to the field.
I look for evidence such as leading meaningful initiatives or delivering notable results within their organizations, developing influential ideas or practices, publishing research or educational resources, speaking or teaching, and other contributions that demonstrate impact within their work or the broader field.
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