Le 10 migliori alternative a Drift recensite nel 2026
10 Migliori alternative a Drift: selezione rapida
Come responsabile dell’esperienza cliente, gestire le interazioni con i clienti in modo efficiente è fondamentale per soddisfarne le aspettative e convertire nuovi lead. Se Drift non soddisfa tutte le esigenze del tuo team, potresti essere alla ricerca di alternative a Drift.
Il software chatbot IA può fare davvero la differenza nel migliorare l’engagement dei clienti, la conversione dei lead e l’efficienza del team. Aiuta il tuo staff ad automatizzare le risposte, personalizzare le interazioni e gestire facilmente volumi elevati di richieste.
Per esperienza personale, trovare il giusto strumento di chatbot è cruciale. Fornirò una recensione imparziale delle migliori alternative a Drift, concentrandomi sulle funzionalità chatbot che possono risolvere le tue esigenze specifiche.
Cos’è Drift?
Drift è un software di chatbot AI progettato per migliorare le interazioni e l’engagement con i clienti. Viene spesso utilizzato da professionisti nelle vendite e nel marketing per ottimizzare la comunicazione con prospect e clienti. Le sue funzioni di marketing conversazionale, qualificazione dei lead e messaggistica in tempo reale aiutano a coinvolgere i clienti, ottimizzare i flussi di lavoro di vendita e aumentare la soddisfazione degli utenti. Il valore di Drift risiede nella capacità di facilitare interazioni significative che favoriscono le vendite e la soddisfazione del cliente.
Confronto alternative a Drift
Questa tabella di confronto riassume i dettagli sui prezzi delle migliori alternative a Drift da me selezionate, così potrai trovare quella più adatta al tuo budget e alle esigenze del tuo business.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for AI-driven marketing solutions | 7-day free trial + free plan available | From $24.17/month (billed annually) | Website | |
| 2 | Best for building chatbots from your own data | Free plan available | From $32/month (billed annually) | Website | |
| 3 | Best for no-code chatbot creation | Free plan + free demo available | From €32/month (billed annually) | Website | |
| 4 | Best for AI-driven lead management | Free plan available | From $14/user/month (billed annually) | Website | |
| 5 | Best for capturing leads via webchat | Free demo available | Pricing upon request | Website | |
| 6 | Best for hybrid chat solutions | Free demo available | From $199/month | Website | |
| 7 | Best for omnichannel messaging | Free demo available | From $0.001/message | Website | |
| 8 | Best for AI-driven customer engagement | 15-day free trial + free demo available | From $40/user/month | Website | |
| 9 | Best for automated lead engagement | Free demo available | Pricing upon request | Website | |
| 10 | Best for AI sales development | Request a free trial | Pricing upon request | Website |
Perché fidarsi delle nostre recensioni software
Testiamo e recensiamo software per l’esperienza cliente dal 2020. Essendo anche noi customer experience manager, sappiamo quanto sia difficile e importante scegliere la soluzione più adatta. Investiamo molto nella ricerca approfondita per aiutare il nostro pubblico a prendere decisioni d’acquisto migliori.
Abbiamo testato oltre 2.000 strumenti per differenti casi d’uso nell’ambito customer experience e redatto più di 1.000 recensioni dettagliate. Scopri come garantiamo la nostra trasparenza e dai un’occhiata alla nostra metodologia di recensione software.
-
SupportYourApp
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
Tidio
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
Freshdesk
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.4
Recensioni delle migliori alternative a Drift
Di seguito trovi i miei riassunti dettagliati delle migliori alternative a Drift che sono incluse nella mia selezione. Le recensioni ti offrono un’analisi approfondita sulle principali funzionalità, vantaggi e svantaggi, integrazioni e casi d’uso ideali per ciascun software, così potrai scegliere quello giusto per te.
Tidio is a live chat and chatbot platform designed to enhance marketing and sales efforts for mid-sized and small businesses. It's mainly used by marketing teams to engage website visitors and convert them into leads.
Why it's a good Drift alternative: Tidio offers AI-driven marketing solutions that help your team engage visitors effectively. Its chatbots can handle routine inquiries, allowing your team to focus on more complex tasks. With real-time visitor monitoring, you can understand customer behavior and tailor your engagement strategies. Tidio's customizable chat widgets and templates support your team's efforts to provide personalized interactions.
Standout features & integrations:
Features include real-time visitor monitoring, email marketing automation, and chat templates. These features help your team engage customers proactively and efficiently. In my experience, email marketing automation allows you to follow up with leads seamlessly.
Integrations include Shopify, WordPress, Mailchimp, HubSpot, Wix, Squarespace, BigCommerce, Magento, Facebook Messenger, and Instagram.
Pros and Cons
Pros:
- AI-driven marketing solutions
- Real-time visitor monitoring
- Email marketing automation
Cons:
- May require technical setup
- Limited advanced customization
- Steeper learning curve
New Product Updates from Tidio
Tidio Expands Lyro AI Across Email and Chat
Tidio expands Lyro AI to email ticketing and enhances its chatbot with Claude 3.0 integration. These updates improve automation across support channels and enhance AI-driven interactions. For more information, visit Tidio’s official site.
.
Chatbase gives teams an easy way to build smart, AI-driven chatbots that connect with site visitors and deliver automated support. It’s a strong option for businesses that want personalized, efficient customer engagement without heavy technical work.
Who Is Chatbase Best For?
Customer support leads and marketing teams at growing businesses needing fast, tailored chatbots without heavy developer resources.
Why Chatbase Is a Good Drift Alternative
I picked Chatbase because it lets you train a chatbot directly on your own content—PDFs, help docs, website URLs, or any text you upload. That means when a visitor asks a product question, your chatbot answers from your actual knowledge base, not a generic script. I really like the source-linking feature, which lets the bot cite the exact document it pulled from, adding credibility to every response. For support teams replacing Drift's live chat with something more self-sufficient, that level of specificity makes a real difference.
Chatbase Key Features
- Lead capture forms: Embed forms inside the chat window to collect visitor contact details during conversations.
- Human handoff: Route chats to a live agent when the bot can't resolve a query.
- Custom personas: Set a name, tone, and response style to match your brand voice.
- Chat analytics dashboard: Review conversation logs, message volume, and unanswered questions to refine bot performance.
Chatbase Integrations
Native integrations are not clearly documented. Chatbase offers an API for custom integrations.
Pros and Cons
Pros:
- Handles large data uploads for training
- Quick deployment on most website platforms
- Chatbots built from your custom knowledge base
Cons:
- Some responses may lack full conversational context
- No native CRM connections available
Landbot.io is an AI chatbot platform designed for businesses seeking to create conversational interfaces without coding. It's popular among marketers and customer support teams for automating customer interactions and enhancing engagement.
Why it's a good Drift alternative: Landbot.io offers a visual drag-and-drop builder, allowing you to create chatbots without any coding skills. This feature is key if you're looking for a user-friendly way to build chatbots. It also provides customizable templates and advanced conversation logic, making it easier for your team to tailor interactions to specific needs. Landbot's focus on no-code solutions helps you deploy chatbots quickly and efficiently.
Standout features & integrations:
Features include a visual flow builder, real-time previews, and conditional logic. These features enable your team to design complex conversational paths effortlessly. With Landbot, you can also utilize rich media like GIFs and videos to enhance user engagement.
Integrations include Zapier, Slack, Google Sheets, Mailchimp, Salesforce, HubSpot, Stripe, WhatsApp, Calendly, and Intercom.
Pros and Cons
Pros:
- Quick deployment
- Supports rich media content
- Visual drag-and-drop interface
- Flexible customization options
- Easy no-code chatbot creation
Cons:
- Some features behind paywall
- Limited scalability for large enterprises
- Basic analytics features
- May require third-party tools
- Limited advanced AI capabilities
Smartsupp is a live chat and chatbot platform designed to improve customer support and engagement. It's widely used by e-commerce businesses and customer service teams to enhance communication with website visitors.
Why it's a good Drift alternative: Smartsupp offers AI-driven lead management features that help your team capture and qualify leads efficiently. Its chatbot capabilities allow for automation of customer interactions, providing quick responses to common inquiries. With real-time visitor tracking, you can monitor user behavior and tailor your engagement strategies. Smartsupp's focus on enhancing customer support through AI-driven insights makes it a strong choice for improving lead management.
Standout features & integrations:
Features include customizable chat boxes, detailed visitor statistics, and video recordings of user interactions. These features help you understand customer behavior and improve your service. Additionally, Smartsupp provides automated messaging to streamline communication with your audience.
Integrations include Google Analytics, Shopify, WordPress, PrestaShop, Magento, WooCommerce, OpenCart, Facebook, and Mailchimp.
Pros and Cons
Pros:
- Automated messaging
- Video recordings of interactions
- Real-time visitor tracking
- Customizable chat boxes
- AI-driven lead management
Cons:
- Some features behind paywall
- Limited scalability for large enterprises
- May require technical setup
- Basic analytics features
- Limited advanced customization
Podium is a webchat solution designed to help businesses engage with website visitors and convert them into leads through real-time, AI-powered conversations. It serves companies across various industries, facilitating and streamlining customer communication and interactions.
Why Podium is a good Drift alternative: Podium captures lead information before a chat begins, giving your team the details needed to close deals faster. Its AI Employee responds instantly to inquiries, providing personalized and engaging interactions that keep potential customers engaged. Conversations can seamlessly transition from webchat to text messaging, allowing you to connect with customers through their preferred communication channels. Additionally, Podium offers full visibility into a visitor's click-path history, helping you tailor responses and enhance the customer experience.
Standout features & integrations:
Features include a customizable branded chat widget that aligns with your business's colors and messaging, fostering trust with customers. The shared team inbox grants access to all messages, improving collaboration and ensuring no lead is overlooked. Automatic AI replies handle common questions promptly, freeing up your team to focus on more complex inquiries.
Integrations include connections with tools such as Salesforce, HubSpot, Mailchimp, Shopify, QuickBooks, Slack, Zendesk, Zoho CRM, Pipedrive, and Stripe.
Pros and Cons
Pros:
- Click-path history visibility
- Shared team inbox for collaboration
- Customizable chat widget
- Seamless transition from webchat to text
- AI-powered instant responses
Cons:
- Customer support response times
- Mobile app lacks some features
- Learning curve for new users
- Occasional AI response inaccuracies
- Limited customization options
Leadoo is a conversion platform offering tools like ChatBot, LiveChat, and Smart Forms, designed to improve website visitor engagement and conversion rates. It's primarily used by businesses focused on lead generation, recruitment, and customer support to enhance customer interaction.
Why it's a good Drift alternative: Leadoo provides hybrid chat solutions that combine chatbots with live human support, ensuring seamless transitions between automated and human interactions. This feature allows your team to offer personalized assistance while maintaining efficiency. Leadoo's focus on real-time support and AI-driven insights helps you capture leads effectively. Its unique tools, such as Smart Forms, provide additional ways to engage visitors and improve conversion rates.
Standout features & integrations:
Features include smart targeting, in-depth analytics, and behavioral tracking. These features help your team understand visitor behavior and tailor interactions accordingly. With Leadoo, you can also utilize AI-driven insights to optimize your engagement strategies.
Integrations include HubSpot, Salesforce, Zapier, Google Analytics, Slack, WordPress, Mailchimp, Pipedrive, Zendesk, and Marketo.
Pros and Cons
Pros:
- Behavioral tracking
- Smart form capabilities
- Real-time visitor engagement
- AI-driven insights
- Hybrid chat solutions
Cons:
- Some features behind paywall
- Limited scalability for large enterprises
- Basic analytics features
- May require technical setup
- Limited customization options
Gupshup is a conversational AI platform designed to enhance customer engagement across various industries such as banking, financial services and insurance (BFSI), retail, healthcare, and travel. It mainly serves brands looking to improve customer interactions through AI-driven marketing, commerce, and support solutions.
Why it's a good Drift alternative: Gupshup offers omnichannel messaging capabilities that allow you to engage customers across more than 30 channels. Its no-code Conversation Builder lets your team create AI agents without the need for technical skills. Using domain-specific AI models, you can tailor interactions to industry-specific terminology to enhance user experience. Gupshup's focus on personalized interactions helps you deliver meaningful conversations and improve operational efficiency.
Standout features & integrations:
Features include a no-code conversation builder, domain-specific AI models, and FAQ automation. These features help you create user-friendly AI agents and voice assistants for real-time interactions. Additionally, context understanding and user intent capabilities enable more meaningful conversations.
Integrations include WhatsApp, Facebook Messenger, Slack, Microsoft Teams, Google Business Messages, Viber, Telegram, Instagram, Line, and WeChat.
Pros and Cons
Pros:
- Context understanding
- Real-time interaction capabilities
- No-code conversation builder
- Domain-specific AI models
- Supports 30+ messaging channels
Cons:
- Steeper learning curve
- Advanced features behind paywall
- Complex setup process
- Limited customization options
- May require technical expertise
LivePerson is a conversational commerce platform designed to enhance customer interactions through AI-driven messaging. It's primarily used by enterprises to engage customers across multiple channels and improve sales and support functions.
Why it's a good Drift alternative: LivePerson provides AI-driven customer engagement tools that enable your team to manage interactions effectively. Its conversational AI handles common customer inquiries, allowing your team to focus on more complex tasks. With real-time messaging capabilities, you can offer immediate support to your customers. LivePerson's focus on personalized interactions helps your team build stronger relationships and improve customer satisfaction.
Standout features & integrations:
Features include conversational AI, real-time analytics, and proactive messaging. These features help your team understand customer needs and engage them effectively. In my experience, the real-time analytics feature provides valuable insights into customer interactions and helps optimize engagement strategies.
Integrations include Salesforce, Microsoft Dynamics, Zendesk, Shopify, Magento, Google Analytics, Facebook Messenger, WhatsApp, Apple Business Chat, and LINE.
Pros and Cons
Pros:
- Proactive messaging
- Real-time analytics
- Personalized interaction focus
- Real-time messaging capabilities
- AI-driven customer engagement
Cons:
- Some features behind paywall
- May require technical expertise
- Basic reporting features
- Limited advanced customization
- Complex setup process
Exceed.ai is an AI-powered sales assistant platform designed to automate lead engagement and follow-up. It's primarily used by sales teams to nurture leads and improve conversion rates through personalized communication.
Why it's a good Drift alternative: Exceed.ai offers automated lead engagement capabilities that help your team efficiently manage and nurture prospects. Its AI-driven assistant handles email and chat conversations, ensuring timely and personalized follow-ups. With advanced scheduling features, your team can automate meeting bookings without manual effort. Exceed.ai's focus on automating repetitive tasks allows your sales team to concentrate on closing deals and building relationships.
Standout features & integrations:
Features include email and chat automation, lead qualification, and conversation analytics. These features enable your team to engage prospects effectively and track interaction performance. In my experience, the platform's AI-driven insights help optimize sales strategies and improve conversion rates.
Integrations include Salesforce, HubSpot, Marketo, Slack, Microsoft Dynamics, Pipedrive, Gmail, Outlook, Calendly, and Zoom.
Pros and Cons
Pros:
- Conversation analytics
- Personalized communication
- Advanced scheduling features
- AI-driven conversation management
- Automated lead engagement
Cons:
- Steeper learning curve
- Some features behind paywall
- Limited scalability for large enterprises
- Basic customization options
- May require technical setup
Qualified is a conversational marketing platform designed to enhance sales engagement for B2B companies. It's mainly used by sales teams to identify high-value leads and convert them into customers through real-time conversations.
Why it's a good Drift alternative: Qualified offers AI sales development features that help your team engage with prospects efficiently. Its real-time visitor tracking allows you to identify high-intent leads and prioritize them for engagement. With AI-powered chatbots, you can automate initial interactions, freeing up your team to focus on closing deals. Qualified's focus on sales development helps your team convert opportunities into customers effectively.
Standout features & integrations:
Features include real-time visitor tracking, personalized chat experiences, and lead scoring. These features help your team engage with the right prospects at the right time. Personalized chat experiences allow you to tailor interactions to each lead's specific needs.
Integrations include Salesforce, Slack, HubSpot, Marketo, Pardot, LinkedIn, Google Analytics, Facebook, Microsoft Dynamics, and Eloqua.
Pros and Cons
Pros:
- Efficient prospect engagement
- Lead scoring capabilities
- Personalized chat experiences
- Real-time visitor tracking
- AI sales development features
Cons:
- Steeper learning curve
- Does not support internal notes
- May require technical expertise
- Basic reporting features
- Limited advanced customization
Altre alternative a Drift
Ecco alcune altre alternative a Drift che non sono entrate nella selezione principale, ma che vale comunque la pena considerare:
- 14.ai
Intent-aware response engine
- Birdeye
For enhancing customer engagement through webchat
- Zoho SalesIQ
For tracking and engaging website visitors
- Freshchat
For engaging customers with live chat
- Crescendo
For dynamic conversation analytics
- Dashly
For SaaS and e-commerce
- Crisp
For multichannel messaging
- Chatfuel
For Facebook Messenger bots
- Haptik
For conversational marketing
- WotNot
For personalized chatbot interactions
Criteri di selezione delle alternative a Drift
Quando ho selezionato le migliori alternative a Drift da includere in questo elenco, ho considerato le esigenze più comuni e le problematiche degli acquirenti legate ai software chatbot AI, come la personalizzazione e le capacità di integrazione. Ho inoltre utilizzato il seguente schema per mantenere la valutazione strutturata ed equa:
Funzionalità principali (25% del punteggio totale)
Per essere incluse in questa lista, tutte le soluzioni dovevano soddisfare questi casi d’uso comuni:
- Automazione delle interazioni con i clienti
- Supporto in tempo reale
- Generazione di lead
- Disponibilità 24/7
- Gestione di più conversazioni simultaneamente
Funzionalità distintive aggiuntive (25% del punteggio totale)
Per restringere ulteriormente la scelta, ho valutato anche caratteristiche uniche, come:
- Capacità avanzate di apprendimento automatico
- Supporto multilingue
- Integrazione con assistenti vocali
- Personalizzazione delle personalità dei chatbot
- Analisi predittiva
Usabilità (10% del punteggio totale)
Per avere un'idea dell'usabilità di ciascun sistema, ho considerato quanto segue:
- Interfaccia utente intuitiva
- Facilità di configurazione
- Opzioni di personalizzazione
- Semplicità di navigazione
- Accessibilità da dispositivi mobili
Onboarding (10% del punteggio totale)
Per valutare l'esperienza di onboarding di ciascuna piattaforma, ho preso in considerazione quanto segue:
- Disponibilità di video formativi
- Accesso a template
- Tour interattivi del prodotto
- Supporto tramite live chat durante la configurazione
- Webinar di onboarding
Supporto clienti (10% del punteggio totale)
Per valutare i servizi di assistenza clienti di ciascun fornitore di software, ho considerato quanto segue:
- Disponibilità di supporto 24/7
- Tempi di risposta
- Competenza del personale di supporto
- Disponibilità di una knowledge base
- Supporto tramite più canali
Rapporto qualità-prezzo (10% del punteggio totale)
Per valutare quanto ogni piattaforma sia conveniente, ho preso in considerazione quanto segue:
- Trasparenza dei prezzi
- Gamma di funzionalità in ciascun piano
- Costo rispetto ai concorrenti
- Sconti per la fatturazione annuale
- Scalabilità dei prezzi
Recensioni dei clienti (10% del punteggio totale)
Per avere un'idea della soddisfazione generale dei clienti, ho preso in considerazione questi aspetti leggendo le recensioni:
- Problemi comunemente segnalati
- Punti di forza indicati nei feedback positivi
- Frequenza degli aggiornamenti e dei miglioramenti
- Valutazioni degli utenti sulle varie piattaforme
- Feedback su facilità d'uso e configurazione
Perché cercare un'alternativa a Drift?
Sebbene Drift sia un buon software chatbot basato su AI, ci sono diversi motivi per cui alcuni utenti cercano altre soluzioni chatbot. Potresti essere alla ricerca di un'alternativa a Drift perché…
- Hai bisogno di ulteriori opzioni di personalizzazione
- Il tuo team necessita di funzionalità AI avanzate
- Desideri un'integrazione senza soluzione di continuità con gli strumenti esistenti
- I vincoli di budget richiedono una soluzione a costo inferiore
- Hai bisogno di supporto in più lingue
- Il tuo team è alla ricerca di un onboarding più semplice
Se ti riconosci in uno di questi scenari, sei nel posto giusto. Il mio elenco include varie opzioni di software chatbot AI più adatte alle squadre che affrontano queste sfide con Drift e sono alla ricerca di soluzioni alternative.
Funzionalità chiave di Drift
Ecco alcune delle funzionalità principali di Drift, per aiutarti a confrontare e comparare ciò che offrono le soluzioni alternative:
- Chatbot personalizzati: Personalizza le conversazioni con i clienti e trasmetti il messaggio giusto al tuo pubblico.
- Chat live: Avvia conversazioni in tempo reale con i visitatori del sito per aumentare il coinvolgimento.
- Riunioni: Pianifica incontri di vendita con i visitatori del sito direttamente tramite l'interfaccia della chat.
- Reportistica: Monitora e misura le prestazioni dei principali indicatori aziendali per migliorare il processo decisionale.
- Email di follow-up: Invia automaticamente email di follow-up ai potenziali clienti per un coinvolgimento continuo.
- Storico delle conversazioni: Accedi alle interazioni precedenti per fornire contesto e migliorare il supporto clienti.
- Campagne email: Crea campagne email mirate per coltivare i lead e aumentare le conversioni.
- Agenti chat AI: Coinvolgi i visitatori con conversazioni personalizzate in tempo reale per offrire una migliore esperienza d'acquisto.
Cosa succede ora?
Iscriviti alla nostra newsletter per ricevere i più recenti approfondimenti sulla CX, guide pratiche, strategie e risorse dai migliori esperti del settore CX.