10 migliori alternative a RingCentral recensite nel 2026
10 Migliori alternative a RingCentral - Shortlist
Gestire efficacemente le interazioni con i clienti con i tuoi strumenti attuali ti mette sotto pressione? Se RingCentral non risponde alle tue esigenze, non sei solo. Molti responsabili della customer experience affrontano sfide come scalabilità limitata, funzionalità insufficienti o costi elevati.
Dalla mia esperienza nel testare e recensire software, ho riscontrato che trovare la soluzione giusta può fare la differenza. Ho messo insieme un elenco delle migliori alternative a RingCentral che potrebbero adattarsi meglio alle esigenze del tuo team.
In questo articolo ti guiderò tra le mie scelte migliori, mettendo in risalto ciò che distingue ciascuna alternativa. Che si tratti di migliori integrazioni, funzionalità specifiche o maggiore convenienza, queste alternative potrebbero essere proprio quello che cerchi.
Cos'è RingCentral?
RingCentral è una piattaforma di gestione dell’esperienza cliente progettata per migliorare comunicazione e collaborazione. È tipicamente utilizzata da professionisti del customer service, IT e operations aziendali per incrementare la produttività di squadra e le interazioni con i clienti. Videoconferenze, messaggistica e telefono cloud offrono al tuo team opzioni di comunicazione flessibili e favoriscono una gestione efficiente dei flussi di lavoro. Nel complesso, RingCentral crea valore centralizzando gli strumenti di comunicazione per rafforzare la coordinazione e l’ingaggio del cliente.
Riepilogo delle migliori alternative a RingCentral
Questa tabella comparativa sintetizza i dettagli sui prezzi delle mie principali alternative a RingCentral per aiutarti a trovare quella più adatta al tuo budget e alle esigenze della tua attività.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
|
1
|
Best for video conferencing tools |
Free plan + free demo available |
From $14.16/month (billed annually) | Website | |
|
2
|
Best for CRM integration |
Free demo available |
From $15/user/month (billed annually) | Website | |
|
3
|
Best for omnichannel service |
Free demo available |
From $85/user/month | Website | |
|
4
|
Best for customizable VoIP |
Free trial available |
From $18.95/user/month | Website | |
|
5
|
Best for scalable communication |
Free demo available |
From $15/user/month (billed annually) | Website | |
|
6
|
Best for AI-driven interactions |
14-day free trial + free demo available |
From $80/user/month (billed annually) | Website | |
|
7
|
Best for entrepreneurs |
7-day free trial available |
From $14/month (billed annually) | Website | |
|
8
|
Best for VoIP solutions |
Free demo available |
From $19.95/user/month | Website | |
|
9
|
Best for small to mid-sized businesses |
Free demo available |
Pricing upon request | Website | |
|
10
|
Best for startups |
Free trial available |
From $17/user/month | Website |
Perché Fidarti delle Nostre Recensioni
Testiamo e recensiamo software dal 2020. Come leader CX, sappiamo quanto sia fondamentale e difficile prendere la decisione giusta nella scelta di un software. Investiamo in ricerche approfondite per aiutare il nostro pubblico a fare scelte migliori sui software. Abbiamo testato oltre 2.000 strumenti per diversi casi d’uso CX e pubblicato più di 1.000 recensioni dettagliate. Scopri come rimaniamo trasparenti & la nostra metodologia di valutazione del software.
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SupportYourApp
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
Tidio
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Freshdesk
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Recensioni delle migliori alternative a RingCentral
Qui trovi i miei riassunti dettagliati delle migliori alternative a RingCentral incluse nella mia shortlist. Le mie recensioni offrono una panoramica approfondita delle principali funzionalità, pro e contro, integrazioni e casi d’uso ideali di ciascun tool per aiutarti a trovare la soluzione giusta per te.
Zoom is a video communication platform used by businesses and educational institutions to facilitate meetings and webinars. It serves users who need reliable video conferencing and collaboration tools.
Why Zoom is a good RingCentral alternative: Zoom offers high-quality video conferencing with features like virtual backgrounds and breakout rooms, making it ideal for interactive sessions. Its screen-sharing and recording capabilities enhance your team's ability to collaborate and document meetings. The platform supports large-scale webinars, providing flexibility for different meeting sizes. Zoom's focus on video communication tools makes it a strong choice for teams needing advanced video functionality.
Standout features & integrations:
Features include virtual backgrounds, breakout rooms, and screen sharing. These features allow your team to have engaging and interactive meetings. The recording functionality helps you save and review important discussions.
Integrations include Slack, Microsoft Teams, Salesforce, Google Workspace, Dropbox, HubSpot, PayPal, Eventbrite, Asana, and Trello.
Pros and Cons
Pros:
- Flexible meeting options
- Supports large webinars
- High-quality video calls
Cons:
- Limited offline functionality
- Requires a stable internet connection
CloudCall is a communication tool that integrates voice and messaging services with CRM systems. It's designed for sales and recruitment teams looking to enhance their communication efficiency.
Why CloudCall is a good RingCentral alternative: CloudCall excels in CRM integration, allowing your team to capture and store call data directly within your CRM. Features like call recording and click-to-dial streamline your team's workflow. The ability to log calls and messages ensures your team can track interactions effectively. CloudCall's focus on enhancing CRM capabilities makes it a valuable tool for teams needing integrated communication solutions.
Standout features & integrations:
Features include call monitoring, call queuing, and voicemail transcription. These features help your team manage calls effectively. Call monitoring supports quality assurance, while call queuing ensures efficient customer handling.
Integrations include Salesforce, Microsoft Dynamics 365, Bullhorn, Zoho CRM, HubSpot, JobDiva, Adapt, Vincere, Greenhouse, and Access Group.
Pros and Cons
Pros:
- Enhances team communication
- Efficient call logging
- Strong CRM integration
Cons:
- Basic reporting capabilities
- Requires internet connection
Talkdesk is a cloud-based contact center solution designed for businesses seeking to enhance customer service operations. It caters to teams needing efficient call management and customer interaction tools.
Why Talkdesk is a good RingCentral alternative: Talkdesk provides an omnichannel service approach, allowing your team to manage interactions across voice, chat, and email. Features like intelligent routing and real-time reporting help optimize your team's efficiency. The platform's AI capabilities assist in improving customer interactions and decision-making. Talkdesk's focus on delivering a unified customer experience makes it a strong choice for businesses with diverse communication needs.
Standout features & integrations:
Features include call recording, workforce management, and speech analytics. These features help your team monitor and enhance call quality. Workforce management tools assist in scheduling and resource allocation, while speech analytics provide insights into customer interactions.
Integrations include Salesforce, Microsoft Teams, Slack, Zendesk, HubSpot, Google Workspace, ServiceNow, Microsoft Dynamics 365, Shopify, and Freshdesk.
Pros and Cons
Pros:
- Efficient call management
- Real-time reporting capabilities
- Supports omnichannel communication
Cons:
- May need technical expertise
- Can be resource-intensive
OnSIP is a cloud-based VoIP service designed for businesses seeking customizable communication solutions. It caters to small and medium-sized teams looking to enhance their telecommunication systems.
Why OnSIP is a good RingCentral alternative: OnSIP offers customizable VoIP solutions that let your team tailor phone systems to specific needs. Features like web-based call management and instant messaging provide flexibility in handling communications. The platform allows for easy setup and configuration, making it suitable for teams that need adaptable solutions. OnSIP's focus on customization makes it ideal for businesses wanting personalized communication tools.
Standout features & integrations:
Features include HD voice quality, call park, and call recording. These features enhance your team's communication experience. HD voice quality ensures clear conversations, while call recording allows for easy reference to past interactions.
Integrations include Salesforce, Zendesk, Slack, HubSpot, Zoho CRM, Highrise, QuickBooks, Microsoft Dynamics 365, Google Workspace, and Freshdesk.
Pros and Cons
Pros:
- Supports small to medium teams
- Easy to configure
- Highly customizable options
Cons:
- Limited scalability for large enterprises
- Limited advanced features
Nextiva is a cloud-based communication platform designed for businesses of all sizes. It primarily serves professionals seeking to enhance their communication and collaboration efforts.
Why Nextiva is a good RingCentral alternative: Nextiva offers scalable communication solutions, perfect for growing businesses. Its features include voice over IP services, video conferencing, and team messaging, which help you manage communications efficiently. With tools for call analytics and customer relationship management, it supports your need for detailed insights. Its scalability sets it apart, making it an ideal choice for teams expecting growth.
Standout features & integrations:
Features include call recording, voicemail-to-email transcription, and auto-attendant capabilities. These features help your team manage calls effectively and ensure you never miss important messages. The auto-attendant function can route calls to the right team members, enhancing your team's ability to respond quickly.
Integrations include Microsoft Teams, Salesforce, HubSpot, Zendesk, Google Workspace, Outlook, Microsoft Dynamics 365, ServiceNow, Five9, and Zoho CRM.
Pros and Cons
Pros:
- Detailed call analytics
- Strong call management features
- Scalable for growing businesses
Cons:
- Occasional call quality issues
- Limited customization options
Dialpad is an AI-powered customer communications platform designed to enhance team productivity and customer interactions. It serves businesses looking to improve communication efficiency through automation and real-time insights.
Why Dialpad is a good RingCentral alternative: Dialpad offers AI-driven features that set it apart, such as real-time transcription and automated call summaries. These tools help your team capture important details without manual effort. Its AI capabilities provide insights to improve sales performance and customer engagement. The platform's focus on AI-driven interactions makes it ideal for teams seeking to leverage technology for better communication.
Standout features & integrations:
Features include real-time call transcription, automated call summaries, and AI-powered insights. These features allow your team to focus more on conversations and less on note-taking. The AI insights help improve decision-making and customer interactions.
Integrations include Salesforce, Microsoft Teams, Google Workspace, Zendesk, HubSpot, Slack, Okta, ServiceNow, Zoho CRM, and G Suite.
Pros and Cons
Pros:
- Automated call summaries
- Real-time transcription
- AI-driven call insights
Cons:
- May need training for AI features
- Initial learning curve
Grasshopper is a virtual phone system designed for entrepreneurs and small businesses. It provides users with a professional phone presence without the need for a physical office setup.
Why Grasshopper is a good RingCentral alternative: Grasshopper offers simplicity and ease of use, making it ideal for entrepreneurs. Features like call forwarding and voicemail transcription help you maintain a professional image on the go. It provides a mobile app, allowing you to manage your business calls from anywhere. Grasshopper's focus on providing essential communication tools makes it a practical choice for entrepreneurs needing flexibility.
Standout features & integrations:
Features include custom greetings, call blocking, and business texting. These features help your team present a professional image. The business texting feature allows you to communicate with clients efficiently, while call blocking helps you manage unwanted calls.
Integrations include Microsoft Outlook, Google Contacts, Skype for Business, Zendesk, Salesforce, HubSpot, Slack, Zoho CRM, Freshdesk, and QuickBooks.
Pros and Cons
Pros:
- Simple call management
- Professional phone presence
- Mobile app access
Cons:
- Limited customization options
- Basic reporting tools
Ooma Office is a VoIP phone service tailored for small businesses. It provides essential communication tools to help teams manage calls efficiently and maintain a professional presence.
Why Ooma Office is a good RingCentral alternative: Ooma Office delivers reliable VoIP services with features like call forwarding and a virtual receptionist, making it ideal for small teams. The virtual receptionist helps your team manage incoming calls professionally, while call forwarding ensures you stay connected. Its easy setup is perfect for businesses looking for straightforward communication tools. Ooma Office's focus on delivering value through simple VoIP solutions makes it a practical choice for small enterprises.
Standout features & integrations:
Features include conference bridge, call blocking, and voicemail audio mail. These features help your team handle calls effectively. The conference bridge allows you to host meetings, and voicemail audio mail ensures you never miss important messages.
Integrations include Microsoft Outlook, Google Contacts, Salesforce, HubSpot, Microsoft Teams, Slack, Zendesk, Zoho CRM, Freshdesk, and Dropbox.
Pros and Cons
Pros:
- Virtual receptionist feature
- Supports small teams
- Reliable VoIP services
Cons:
- Limited customization options
- Limited advanced features
GoTo Connect is a cloud-based communication platform that caters to small to mid-sized businesses. It combines phone, meeting, and messaging services to enhance team collaboration and customer interactions.
Why GoTo Connect is a good RingCentral alternative: GoTo Connect offers a user-friendly interface and flexible communication options, making it suitable for small to mid-sized teams. Features like customizable call routing and video conferencing support your team's diverse communication needs. Its focus on providing an all-in-one communication solution helps streamline your business operations. The platform's adaptability makes it a strong choice for businesses seeking efficient communication tools.
Standout features & integrations:
Features include call analytics, virtual fax, and mobile app access. These features help your team manage communications on the go. The virtual fax functionality allows you to handle documents digitally, while call analytics provide valuable insights.
Integrations include Salesforce, Microsoft Teams, Slack, Google Workspace, Outlook, Zoho CRM, HubSpot, Zendesk, ServiceNow, and Microsoft Dynamics 365.
Pros and Cons
Pros:
- Strong video conferencing tools
- Customizable call routing
- Flexible communication options
Cons:
- Occasional call quality issues
- Basic reporting capabilities
OpenPhone is a business phone system designed for startups and small businesses looking to improve their communication. It allows teams to manage calls, messages, and contacts efficiently.
Why OpenPhone is a good RingCentral alternative: OpenPhone offers a simple setup and user-friendly interface, making it ideal for startups. Features like shared phone numbers and voicemail transcription help your team stay connected and organized. Its focus on providing an intuitive experience supports quick onboarding for your team. The platform is tailored for smaller teams, making it a good fit for businesses needing straightforward communication tools.
Standout features & integrations:
Features include call forwarding, voicemail transcription, and contact management. These features ensure your team can manage communications effectively. The call forwarding helps you stay reachable, while contact management keeps your team organized.
Integrations include HubSpot, Slack, Gmail, Microsoft Teams, Salesforce, Google Contacts, Pipedrive, Zapier, Asana, and ClickUp.
Pros and Cons
Pros:
- Quick onboarding for teams
- Supports shared phone numbers
- User-friendly interface
Cons:
- Basic reporting capabilities
- Not suited for large enterprises
Altre alternative a RingCentral
Ecco alcune alternative a RingCentral aggiuntive che non sono state inserite nella mia shortlist, ma che valgono comunque la pena essere considerate:
Criteri di selezione per alternative a RingCentral
Quando ho selezionato le migliori alternative a RingCentral da inserire in questa lista, ho considerato le esigenze comuni degli acquirenti e le principali difficoltà legate ai prodotti per la gestione dell’esperienza cliente, come la scalabilità e la facilità di integrazione. Ho inoltre utilizzato il seguente framework per mantenere la valutazione strutturata ed equa:
Funzionalità di base (25% del punteggio totale)
Per essere considerata in questo elenco, ogni soluzione doveva soddisfare questi casi d’uso comuni:
- Gestione delle interazioni con i clienti
- Monitoraggio del feedback dei clienti
- Fornitura di analisi e report
- Supporto alla comunicazione multicanale
- Favorire la collaborazione tra i membri del team
Funzionalità aggiuntive distintive (25% del punteggio totale)
Per restringere ulteriormente la selezione, ho cercato anche funzionalità uniche, come:
- Insights basati sull’intelligenza artificiale
- Trascrizione in tempo reale
- Instradamento avanzato delle chiamate
- Dashboard personalizzabili
- Integrazione con sistemi CRM
Usabilità (10% del punteggio totale)
Per valutare la facilità d’uso di ciascun sistema, ho preso in considerazione i seguenti aspetti:
- Interfaccia intuitiva
- Navigazione semplice
- Accesso rapido alle funzioni
- Curva di apprendimento ridotta
- Documentazione chiara
Onboarding (10% del punteggio totale)
Per valutare l'esperienza di onboarding di ciascuna piattaforma, ho preso in considerazione i seguenti aspetti:
- Disponibilità di video formativi
- Tour interattivi del prodotto
- Accesso a modelli
- Chatbot di supporto
- Webinar regolari
Assistenza clienti (10% del punteggio totale)
Per valutare i servizi di assistenza clienti di ciascun fornitore di software, ho preso in considerazione i seguenti aspetti:
- Disponibilità 24/7
- Molteplici canali di supporto
- Personale esperto
- Tempi di risposta rapidi
- Centro assistenza completo
Rapporto qualità-prezzo (10% del punteggio totale)
Per valutare il rapporto qualità-prezzo di ciascuna piattaforma, ho preso in considerazione i seguenti aspetti:
- Prezzi competitivi
- Piani flessibili
- Costi trasparenti
- Funzionalità incluse
- Potenziale ROI
Recensioni dei clienti (10% del punteggio totale)
Per avere un'idea della soddisfazione generale dei clienti, ho considerato i seguenti aspetti nella lettura delle recensioni:
- Feedback degli utenti sulle funzionalità
- Commenti sull'affidabilità
- Opinioni sulla qualità del supporto
- Esperienze sulla facilità d'uso
- Valutazioni complessive di soddisfazione
Perché cercare un'alternativa a RingCentral?
Sebbene RingCentral sia una buona opzione per la gestione dell'esperienza cliente, esistono diversi motivi per cui alcuni utenti cercano soluzioni alternative. Potresti essere alla ricerca di un'alternativa a RingCentral perché…
- Manca di funzioni specifiche di cui il tuo team ha bisogno
- Hai bisogno di opzioni tariffarie più convenienti
- C'è la necessità di un supporto clienti migliore
- Hai bisogno di maggiori capacità di integrazione
- Il tuo team necessita di un'interfaccia utente più semplice
- Non è disponibile nella tua regione
Se ti riconosci in una di queste situazioni, sei nel posto giusto. Troverai nel mio elenco diverse opzioni per la gestione dell'esperienza cliente più adatte ai team che affrontano queste difficoltà con RingCentral e che cercano soluzioni alternative.
Funzionalità principali di RingCentral
Ecco alcune delle principali funzionalità di RingCentral, utili per confrontare le alternative disponibili:
- Servizi telefonici: Fornisce IVR, registrazione delle chiamate e SMS aziendali per una gestione efficiente delle chiamate.
- Messaggistica: Offre messaggistica di gruppo e segreteria telefonica visuale per una comunicazione semplificata.
- Video e webinar: Facilita videoconferenze e webinar per la collaborazione da remoto.
- AI e analytics: Fornisce strumenti di analisi avanzata e di intelligenza artificiale per approfondimenti aziendali.
- Sicurezza e amministrazione: Include robusti sistemi di sicurezza e un portale di amministrazione per la gestione degli account.
- Gestione chiamate: Offre instradamento delle chiamate, identificativo del chiamante e conferenze per una comunicazione efficiente.
- Servizio fax: Migliora il fax tramite e-mail e include opzioni per il blocco dello spam.
- Casella unificata: Consolida messaggi, fax e segreterie per un accesso semplificato.
- Gestione attività: Permette la creazione e l'assegnazione di attività all'interno delle conversazioni.
- Integrazione calendari: Si sincronizza con i calendari Microsoft, Google o del dispositivo per la pianificazione.
E adesso?
Se sei nella fase di ricerca di un software di gestione dell'esperienza cliente, consulta gratuitamente un consulente SoftwareSelect per raccomandazioni personalizzate.
Compili un modulo e fai una breve chiacchierata in cui vengono approfondite le tue necessità. Riceverai quindi una lista ristretta di software da valutare. Riceverai supporto anche per tutto il processo di acquisto, incluse le trattative sul prezzo.