10 melhores concorrentes do Gong em 2026

Avaliações dos melhores concorrentes do Gong

1. 

   1

   CloudTalk

   Best for business calling with AI call insights

   • Free plan + 14-day trial + free demo available
   • From $25/user/month (billed annually)

   Visit Website

   Customer Rating:4.2/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   CloudTalk is a cloud phone and contact center platform for sales and support teams that need to manage customer calls, connect them with CRM workflows, and review conversations alongside their calling operations.

   Who Is CloudTalk Best For?

   Customer experience and contact center managers can use CloudTalk to coordinate business calling and spot patterns in conversations with AI call insights.

   Why I Picked CloudTalk

   I picked CloudTalk as a Gong competitor for business calling with AI call insights. I like that it pairs call review with CRM workflows, so I can connect customer conversations to the work around them. CX managers can use its insights to spot recurring patterns across support calls.

   CloudTalk Key Features

   • Interactive voice response (IVR): Build phone menus that direct callers to the right team.
   • Skill-based routing: Route calls by agent skills, language, intent, or VIP status.
   • Outbound dialers: Choose Smart, Preview, Power, or Parallel dialing for outbound calls.
   • Live call monitoring: Listen to calls or use whisper and barge-in controls to support agents.

   CloudTalk Integrations

   CloudTalk offers direct integrations with Salesforce, HubSpot, Zendesk, Pipedrive, Zoho CRM, Microsoft Dynamics 365, Intercom, Gong, and Freshdesk. It also connects with Zapier and provides a REST API for custom integrations.

   Pros and Cons

   Pros:

   • Dialers and skill routing support call teams
   • AI summarizes calls and tags sentiment
   • Call analytics pairs with native phone workflows

   Cons:

   • Conversation analysis mostly happens after calls
   • Some users report inconsistent call quality
   Learn more about CloudTalk:

   • Check out CloudTalk on their website
   • Read my in-depth review of CloudTalk
   • Explore best alternatives to CloudTalk
2. 

   2

   MindTickle

   Best for sales readiness and skills development

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Mindtickle is a revenue enablement platform that combines conversation intelligence with rep coaching, onboarding, and skills development — making it a strong fit for sales and enablement teams who want more than call recording from a single platform.

   Who is MindTickle Best For?

   Mindtickle is a strong fit for enterprise sales organizations where frontline managers are expected to drive rep development alongside pipeline performance.

   Why MindTickle is a good Gong Competitor

   I picked Mindtickle because no other Gong competitor ties conversation intelligence directly to optimizing your sales process and rep skills development the way it does. After a call is AI-scored, Mindtickle's Readiness Index maps performance gaps to specific competencies and automatically assigns targeted training or AI-powered role-plays to close them. I appreciate that managers can track behavior change over time, not just leave time-stamped call feedback.

   MindTickle Key Features

   • Salesforce deep integration: Syncs call insights, training progress, and engagement data directly into Salesforce with bidirectional data flow.
   • Competitor and objection tracking: Flags mentions of specific competitors or key objections automatically in conversation transcripts.
   • Flexible learning content formats: Supports micro-learning modules, checklists, quizzes, assessments, and instructor-led training.
   • Customizable analytics dashboards: Lets admins build tailored dashboards to monitor rep activity, competency benchmarks, and usage trends.

   MindTickle Integrations

   Mindtickle offers native integrations with Salesforce, Microsoft Teams, Zoom, and Webex. An API is available for custom integrations.

   Pros and Cons

   Pros:

   • Readiness Index maps skill gaps to training
   • AI role-play simulates realistic sales conversations
   • Ties conversation data to rep coaching workflows

   Cons:

   • Setup and admin configuration is time-consuming
   • Call analytics less granular than dedicated tools
   Learn more about MindTickle:

   • Check out MindTickle on their website
3. 

   3

   Fathom

   Best for instant video call summaries

   • 7-day free trial + free demo available
   • From $15/month

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Fathom is an AI meeting notetaker for sales and customer success teams who need automatic call recording, transcription, and summaries without committing to an enterprise-tier platform like Gong.

   Who is Fathom Best For?

   Fathom is a strong fit for individual sales reps, small teams, and startups that want structured call notes and CRM logging without an enterprise contract.

   Why Fathom is a good Gong Competitor

   I've included Fathom in my top picks because the instant post-call summaries are genuinely impressive in practice. The moment a call ends, Fathom generates structured notes using 15+ built-in sales methodology templates, including BANT, MEDDIC, and Sandler, so reps skip manual formatting entirely. I also use Ask Fathom to query call content conversationally, which surfaces specific moments across recordings without scrubbing through transcripts.

   Fathom Key Features

   • Bot-free Mac capture (beta): Capture and transcribe Zoom, Google Meet, and Teams calls natively on Mac without relying on a meeting bot.
   • CRM field sync: Automatically updates structured fields in Salesforce, HubSpot, and Close with meeting insights for each deal or contact.
   • AI search alerts: Set custom search alerts to track keywords or topics across all organization meetings.
   • Playlists and highlights: Curate clips from multiple calls into shareable playlists for enablement or onboarding purposes.

   Fathom Integrations

   Fathom offers native integrations with Salesforce, HubSpot, and Close, supports Google Meet, Zoom, and Microsoft Teams, and provides an API for custom integrations.

   Pros and Cons

   Pros:

   • Bot-free call capture available on Mac
   • Supports 15+ sales methodology note templates
   • Instant post-call summaries require no manual input

   Cons:

   • Limited pipeline and deal risk intelligence
   • No real-time in-call coaching prompts
   Learn more about Fathom:

   • Check out Fathom on their website
4. 

   4

   Dialpad

   Best for unified voice and messaging insights

   • 14-day free trial + free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.3/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Dialpad is an AI-native communications platform that unifies calling, messaging, and sales intelligence tools, making it a strong fit for sales and CX teams who want real-time transcription and coaching without managing a separate CI tool.

   Who is Dialpad Best For?

   Dialpad is a natural fit for sales and support teams that already rely on cloud-based calling and want conversation intelligence built into the same platform.

   Why Dialpad is a good Gong Competitor

   I've included Dialpad in my top picks because it's the only tool on this list where the phone system and the conversation intelligence are the same product. What I appreciate most is that AI Live Coach Cards surface keyword-triggered guidance during a live call, not after it, which is something Gong doesn't do natively. I also find voicemail transcription genuinely useful: every missed call becomes searchable text, so no voice interaction slips through without being captured and analyzed.

   Dialpad Key Features

   • AI-powered call summaries: Automatically generates call recaps with key highlights and action items after every customer interaction.
   • Multi-language live transcription: Transcribes calls in real time across multiple languages for a global team environment.
   • CRM integration: Syncs call transcripts and analytics directly with CRM systems like Salesforce and HubSpot.
   • Analytics dashboards: Visualizes call volume, sentiment trends, and agent performance metrics for team leads.

   Dialpad Integrations

   Dialpad offers native integrations with Salesforce, HubSpot, Zendesk, Zoho, Microsoft Teams, Google Workspace, and Slack, and provides an API for custom integrations.

   Pros and Cons

   Pros:

   • Voicemail transcription makes missed calls searchable
   • Live AI coaching prompts trigger mid-call automatically
   • Real-time transcription covers voice and SMS channels

   Cons:

   • Transcription accuracy drops with accents or industry jargon
   • Advanced AI features locked behind higher-priced tiers
   Learn more about Dialpad:

   • Check out Dialpad on their website
   • Read my in-depth review of Dialpad
   • Explore best alternatives to Dialpad
5. 

   5

   Balto

   Best for live call guidance and agent prompts

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Balto is a contact center AI platform built for high-volume B2C sales and service teams who need real-time call guidance, automated QA, and AI-driven coaching to improve agent performance and compliance on every call.

   Who is Balto Best For?

   Balto is a strong fit for contact centers in compliance-heavy industries like insurance, Medicare, and financial services, where agents must follow strict scripts on every call.

   Why Balto is a good Gong Competitor

   I picked Balto as one of the best because it does something Gong simply doesn't: it guides agents in real time, while the call is still happening. Balto's Agent Assist pulls answers directly from your knowledge base and surfaces them on-screen the moment a customer asks a question. Its Real-Time Compliance Monitoring flags missing disclosures as they're skipped, not after the fact in a QA review.

   Balto Key Features

   • Automated QA workflows: Automatically evaluates 100% of calls for script adherence and compliance without manual sampling.
   • Real-time notetaker: Generates accurate, customizable call summaries during and after every conversation.
   • Multi-language support: Supports live guidance and transcription in over 20 languages including Spanish, French, and Arabic.
   • Omnichannel context continuity: Maintains conversation context as interactions move between voice and digital channels.

   Balto Integrations

   Balto offers native integrations with Five9, NICE CXone, Amazon Connect, Genesys, RingCentral, and Talkdesk, plus an API for custom integrations.

   Pros and Cons

   Pros:

   • Built for compliance-heavy regulated industries
   • Automated QA scores every agent call
   • Real-time agent prompts during live calls

   Cons:

   • Less focus on video meeting analysis
   • Limited post-call deal intelligence features
   Learn more about Balto:

   • Check out Balto on their website
6. 

   6

   Salesloft

   Best for customizable conversation analytics

   • Not available
   • Pricing upon request

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Salesloft is a revenue orchestration platform that embeds conversation intelligence directly into the sales workflow, helping revenue teams coach reps, surface deal risks, and act on buyer signals without switching between tools.

   Who is Salesloft Best For?

   Salesloft is a strong fit for mid-market and enterprise sales organizations where managers need visibility into rep activity and conversation quality at scale.

   Why Salesloft is a good Gong Competitor

   I've included Salesloft in my top picks because its customizable Tracker Trends let you define exactly what patterns to monitor across conversations, from competitor mentions to pricing pushback, rather than relying on a fixed set of AI-detected topics. I also like that the Conversation Key Moment AI flags specific signals like objections and decision-maker involvement inside active deals. That level of configurability in the analytics layer is what sets it apart.

   Salesloft Key Features

   • AI-assisted scorecards: Get rep performance assessed automatically with AI-analyzed call transcripts surfaced in manager workflows.
   • Conversation summaries and action items: Automatically generate concise meeting summaries and key next steps from recorded sales meetings.
   • Meeting prep assistant: Access consolidated conversation highlights and prep notes for upcoming meetings within your workflow.
   • Salesforce bi-directional sync: Log sales activity and conversation insights directly to Salesforce with real-time data updates.

   Salesloft Integrations

   Salesloft offers native integrations with Salesforce, HubSpot, Microsoft Dynamics 365, Zoom, Google Workspace, Slack, and Zoho, and provides an API for custom integrations.

   Pros and Cons

   Pros:

   • Tracker Trends are fully configurable by team
   • Call recording syncs directly to active deal records
   • Conversation AI flags specific rep coaching moments

   Cons:

   • Reporting surfaces data without prescriptive recommendations
   • Too complex for smaller sales teams to adopt quickly
   Learn more about Salesloft:

   • Check out Salesloft on their website
   • Explore best alternatives to Salesloft
7. 

   7

   Outreach

   Best for pipeline-driven engagement insights

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.3/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Outreach is a sales engagement platform built for revenue teams who want conversation intelligence woven directly into their pipeline workflows, with real-time rep coaching and AI deal management in one place.

   Who is Outreach Best For?

   Outreach is a strong fit for mid-market and enterprise sales teams running high-volume outbound motions who need coaching and pipeline intelligence in a single platform.

   Why Outreach is a good Gong Competitor

   I've included Outreach in my top picks because it connects conversation intelligence directly to pipeline action in a way Gong doesn't. Where Gong analyzes calls after the fact, Kaia coaches reps live, surfacing battlecards and competitor context mid-conversation. I also rely on Deal Agent, which reads conversation signals and recommends specific opportunity field changes in real time, so deal health stays current without manual CRM updates.

   Outreach Key Features

   • Kaia™ playlists: Curate and share collections of recorded calls for targeted rep training and onboarding.
   • Smart meeting and call assist: Automatically generates meeting summaries, action items, and follow-ups post-call.
   • Multi-language transcription: Supports transcription and translation across several languages for global teams.
   • CRM bidirectional sync: Keeps all conversation data automatically updated in Salesforce and HubSpot with no manual effort.

   Outreach Integrations

   Outreach offers native integrations with Salesforce, HubSpot, Microsoft Teams, Zoom, Google Meet, and Cisco Webex. An API is available for custom integrations.

   Pros and Cons

   Pros:

   • Deal Agent updates CRM fields from conversation signals
   • Kaia surfaces live battlecards mid-call
   • Pipeline execution and conversation intel in one place

   Cons:

   • Steeper setup and onboarding curve than most competitors
   • Conversation intelligence is less deep than Gong's
   Learn more about Outreach:

   • Check out Outreach on their website
8. 

   8

   Avoma Conversation Intelligence

   Best for full meeting lifecycle management

   • Free trial + free demo available
   • From $29/user/month (billed annually)

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Avoma is a modular conversation intelligence platform built for revenue and enablement teams who want AI-driven call recording, coaching scorecards, and deal intelligence without committing to Gong's enterprise pricing model.

   Who is Avoma Conversation Intelligence Best For?

   Avoma suits small to mid-market sales and customer success teams that need structured coaching and deal visibility at a predictable per-seat price.

   Why Avoma Conversation Intelligence is a good Gong Competitor

   I've included Avoma in my top picks because it genuinely covers the full meeting lifecycle, from real-time AI note-taking and Live Answer Assistant guidance during calls to post-call coaching scorecards and deal risk alerts. The Live Answer Assistant is what really sets it apart: it detects trigger phrases mid-call and surfaces pre-configured talking points for 20 seconds, visible only to the rep. Built-in MEDDIC, SPICED, and Sandler scoring then auto-evaluates every call without a separate tool.

   Avoma Conversation Intelligence Key Features

   • AI-generated follow-up emails: Creates summary emails and next steps based on meeting transcripts for fast CRM logging.
   • Custom topic trackers: Lets you define keywords and phrases to automatically monitor in conversations for business-critical themes.
   • Bidirectional CRM sync: Updates fields and pushes notes directly to Salesforce, HubSpot, Pipedrive, Zoho, and other platforms.
   • Full multi-language transcription: Supports real-time call transcription and meeting notes in more than 40 languages.

   Avoma Conversation Intelligence Integrations

   Avoma Conversation Intelligence offers native integrations with Salesforce, HubSpot, Pipedrive, Zoho CRM, Copper, Zendesk Sell, Zoom, Google Meet, Microsoft Teams, and RingCentral. An API is also available for custom integrations.

   Pros and Cons

   Pros:

   • Covers pre-meeting, live, and post-call stages
   • AI scorecards benchmark reps against top performers
   • Live in-call prompts surface during active conversations

   Cons:

   • Bot-based recording raises consent friction in calls
   • Revenue forecasting lags behind Gong's depth
   Learn more about Avoma Conversation Intelligence:

   • Check out Avoma Conversation Intelligence on their website
9. 

   9

   Chorus by ZoomInfo

   Best for automated deal risk detection

   • Free trial + free demo available
   • Pricing upon request

   Visit Website

   

   Chorus by ZoomInfo is a conversation intelligence platform built for B2B sales and revenue teams that need to connect meeting recording data directly to CRM deal health, coaching workflows, and pipeline signals.

   Who is Chorus by ZoomInfo Best For?

   Chorus is a strong fit for enterprise and upper-mid-market sales organizations with dedicated RevOps or sales enablement functions, especially teams already using ZoomInfo.

   Why Chorus by ZoomInfo is a good Gong Competitor

   I picked Chorus by ZoomInfo because of how it connects conversation signals directly to deal health in real time. Its momentum pipeline view flags stalled deals automatically, using call data, email activity, and CRM engagement together. When a key stakeholder goes quiet, Chorus surfaces that risk without anyone digging for it. The native ZoomInfo enrichment also pulls live firmographic and contact data into call views, giving reps deal context before a conversation even starts.

   Chorus by ZoomInfo Key Features

   • Real-time transcription: Instantly records and transcribes calls, video meetings, and emails for post-call analysis and reference.
   • Custom coaching scorecards: Lets managers create evaluation frameworks to benchmark rep performance with time-stamped comments.
   • Automatic CRM data sync: Syncs contacts, notes, and conversation insights directly to Salesforce, HubSpot, and Microsoft Dynamics.
   • Snippet sharing and collaboration: Enables teams to share key call moments with sales, product, and marketing for cross-functional learning.

   Chorus by ZoomInfo Integrations

   Chorus by ZoomInfo offers native integrations with Salesforce, HubSpot, Microsoft Dynamics 365, Zoom, Microsoft Teams, and Google Meet. An API is available for custom integrations.

   Pros and Cons

   Pros:

   • Coaching scorecards benchmark reps against top performers
   • Native ZoomInfo data enriches rep call context
   • Automated deal risk detection flags stalled pipelines

   Cons:

   • Mobile experience lacks full desktop functionality
   • Search and navigation within recordings feels limited
   Learn more about Chorus by ZoomInfo:

   • Check out Chorus by ZoomInfo on their website
10. 

    10

    Clari Copilot

    Best for AI-powered sales coaching

    • Free demo available
    • Pricing upon request

    Visit Website

    

    Clari Copilot is a conversation intelligence platform built into Clari's broader Revenue Orchestration Platform, giving sales teams real-time in-call coaching, automatic CRM capture, and deal signals that feed directly into AI-driven forecasting.

    Who is Clari Copilot Best For?

    Clari Copilot is a strong fit for mid-market and enterprise sales organizations that are already invested in the Clari ecosystem and want coaching and forecasting in one connected platform.

    Why Clari Copilot is a good Gong Competitor

    I picked Clari Copilot as one of the best Gong competitors because of how it coaches reps during live calls. When a competitor comes up in conversation, Copilot surfaces the right battlecard instantly, so reps stay on track without breaking their flow. I also like the Gametapes library, where managers can build a searchable collection of top-performing calls for onboarding and ongoing coaching. RevGPT then converts those calls into formatted summaries, next steps, and suggested follow-up actions automatically.

    Clari Copilot Key Features

    • Automated CRM sync: Conversation insights, action items, and next steps are pushed into your CRM without manual entry.
    • AI call summaries: Each call is automatically summarized, with highlights, decisions, and follow-ups generated for quick review.
    • Consent management: Built-in tools ensure compliance with global call recording consent laws and data privacy requirements.
    • Gamified rep analytics: Detailed dashboards track talk ratios, participation trends, and performance against team benchmarks.

    Clari Copilot Integrations

    Clari Copilot offers native integrations with Salesforce, HubSpot, Google Meet, Zoom, Microsoft Teams, Aircall, RingCentral, Outreach, and GoToMeeting. An API is available for custom integrations.

    Pros and Cons

    Pros:

    • Searchable call library built for peer learning
    • Forecasting and coaching live in one platform
    • Real-time battlecards surface during live calls

    Cons:

    • Mobile app experience is notably limited
    • Limited value outside the Clari ecosystem
    Learn more about Clari Copilot:

    • Check out Clari Copilot on their website