10 melhores softwares de feedback dos clientes de 2026

Análises do melhor software de feedback de clientes 

1. 

   1

   Enterpret

   Best for centralized customer feedback

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Enterpret is an AI-powered platform designed to transform how businesses understand and act on customer feedback. It appeals to companies focused on enhancing customer experiences by deriving actionable insights from diverse sources of feedback. The platform addresses the challenge of scattered customer signals, enabling businesses to quickly identify and address customer needs and preferences.

   Who is Enterpret Best For?

   Product managers and customer experience teams in mid-sized to large companies worldwide centralizing feedback from multiple customer channels.

   Why I Picked Enterpret

   I picked Enterpret for its unique ability to integrate feedback from over 50 sources and transform it into actionable insights using AI-driven analysis. This feature is crucial for businesses looking to centralize customer feedback and gain a comprehensive understanding of customer sentiments. Additionally, Enterpret's adaptive taxonomy and customer knowledge graph provide deep contextual insights, allowing teams to identify trends and make informed decisions.

   Enterpret Key Features

   In addition to centralized customer feedback, Enterpret offers:

   • AI Agents: Automate responses and actions based on customer feedback to enhance efficiency in addressing customer concerns.
   • Customizable Feedback Themes: Allows businesses to tailor feedback themes according to specific needs, ensuring relevant insights are prioritized.
   • Real-Time Insights: Provides up-to-the-minute analysis of customer feedback, enabling quick strategy adjustments and proactive issue resolution.
   • Feedback Visualization Tools: Offers charts and graphs to help teams visualize trends and patterns in customer feedback for better strategic planning.

   Enterpret Integrations

   Integrations include Salesforce, Zendesk, Slack, Microsoft Teams, Intercom, HubSpot, Freshdesk, Jira, Asana, and Trello.

   Pros and Cons

   Pros:

   • Aggregates feedback from multiple sources, providing comprehensive insights
   • Automated categorization saves time on feedback analysis
   • AI-driven analysis offers actionable insights for customer trends

   Cons:

   • AI-generated summaries can sometimes be inconsistent
   • Users report occasional delay issues
   Learn more about Enterpret:

   • Check out Enterpret on their website
   • Read my in-depth review of Enterpret
2. 

   2

   Chattermill

   Best for AI theme tagging

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Chattermill is built for businesses that want to turn customer feedback into meaningful, strategic action. It supports customer-focused organizations across industries such as retail, finance, and technology that are looking to strengthen customer experience and inform product development. Using AI-driven analytics, Chattermill surfaces trends, highlights emerging issues, and helps you prioritize improvements, so you can make data-informed decisions and stay closely aligned with evolving customer needs and behaviors.

   Why I Picked Chattermill

   I picked Chattermill for its sophisticated AI-driven analytics that unify feedback from multiple channels into a single platform. This feature allows you to quickly understand customer sentiment and preferences without sifting through endless data. The instant AI tagging of themes and sentiment ensures that your team can pinpoint critical issues and trends as they arise. Moreover, automatic alerts for significant sentiment changes keep you informed, enabling timely interventions that can enhance customer satisfaction.

   Chattermill Key Features

   In addition to Chattermill's core analytics capabilities, I also found the following features valuable for customer feedback software:

   • Unified Feedback Management: Consolidates feedback from various sources into one platform, providing a comprehensive view of customer insights.
   • Trend Tracking: Monitors changes in customer sentiment over time, helping you identify patterns and anticipate future needs.
   • NPS and CSAT Impact Measurement: Assesses how feedback themes affect key performance metrics, guiding your strategic planning.
   • Automatic Alerts: Notifies you of critical insights and changes in customer sentiment, allowing for proactive management.

   Chattermill Integrations

   Integrations include Zendesk, Typeform, Salesforce, Trustpilot, Sprinklr, Google Cloud Platform, Dropbox, HubSpot, Slack, and Amazon S3.

   Pros and Cons

   Pros:

   • Industry specific sentiment models
   • AI powered theme tagging
   • Real time sentiment tracking

   Cons:

   • May require enterprise onboarding
   • Pricing not publicly available
   Learn more about Chattermill:

   • Check out Chattermill on their website
   • Read my in-depth review of Chattermill
3. 

   3

   Unwrap

   Best for natural language assistant

   • 30-day free trial
   • From $2,000/month (billed annually)

   Visit Website

   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Unwrap is an AI-powered platform that enhances how businesses collect and analyze customer feedback, making it ideal for those looking to turn insights into informed decisions. If you're in a role where understanding the customer voice is crucial, such as customer support or product development, Unwrap's ability to transform raw data into actionable insights can be a game-changer. The platform addresses common challenges like data overload and manual analysis by offering automated tagging and trend detection, ensuring you can focus on strategic actions rather than data crunching.

   Who is Unwrap Best For?

   Product and CX analysts in mid-sized organizations globally using natural language tools to interpret customer feedback at scale.

   Why I Picked Unwrap

   I picked Unwrap for its innovative approach to automating customer feedback analysis, which is a crucial aspect of customer feedback software. The Auto Tagger is particularly noteworthy as it organizes feedback into intuitive categories, saving you time and effort. Additionally, the customizable dashboards provide a clear view of customer insights, making it easier to track trends and make data-driven decisions. For those looking to stay ahead of emerging customer needs, the automated Alerts ensure you're always informed about significant changes or new patterns in feedback.

   Unwrap Key Features

   In addition to its unique selling points, I also found several other features that make Unwrap a compelling choice for customer feedback software:

   • Natural Language Assistant: This feature allows you to query feedback data effortlessly, providing instant insights and answers to your pressing questions.
   • Cross-Organizational Accessibility: Designed for use across various roles within an organization, ensuring that feedback is addressed promptly and effectively.
   • Data Security and Compliance: Unwrap is compliant with SOC 2 Type II and GDPR, emphasizing data privacy and security.
   • User-Friendly Interface: The platform is easy to navigate, requiring minimal setup, which promotes widespread adoption across your team.

   Unwrap Integrations

   Integrations include Slack, Salesforce, Zendesk, HubSpot, Intercom, Microsoft Teams, Jira, Asana, Trello, and Google Workspace.

   Pros and Cons

   Pros:

   • Automates large-scale feedback analysis
   • Identifies themes and sentiment trends
   • Centralizes feedback from multiple sources

   Cons:

   • Limited advanced customization options
   • Less effective with low feedback
   Learn more about Unwrap:

   • Check out Unwrap on their website
   • Read my in-depth review of Unwrap
4. 

   4

   SurveySparrow

   Best flexible customer surveys with conditional logic branching

   • Free plan available
   • From $19/user/month (billed annually)

   Visit Website

   Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   SurveySparrow offers a dynamic solution for transforming customer feedback into actionable insights, making it ideal for industries like healthcare, education, and hospitality. Its mobile-first design and diverse survey types, including NPS and offline surveys, ensure you can gather feedback anytime, anywhere. With features like chatbot integration and customizable workflows, you can deepen customer engagement and drive business growth.

   Who is SurveySparrow Best For?

   Customer experience and research teams in mid-sized companies in North America and Europe running flexible surveys with conditional logic.

   Why I Picked SurveySparrow

   I picked SurveySparrow because of its flexible customer surveys with conditional logic branching. This feature enables you to tailor survey questions based on previous responses, ensuring the feedback you gather is both relevant and insightful. The tool's ability to handle offline data collection and support multiple languages further adds to its adaptability for different business needs. With these functionalities, SurveySparrow is an excellent choice for refining your customer feedback process.

   SurveySparrow Key Features

   In addition to its flexible customer surveys with conditional logic branching, SurveySparrow offers several other features that enhance its utility as a customer feedback software.

   • Conversational Surveys: Create engaging surveys that transform feedback collection into an interactive experience.
   • Multilingual Support: Conduct surveys in multiple languages to reach a diverse audience.
   • Omnichannel Feedback Collection: Share surveys across various platforms, including social media, email, and QR codes.
   • Visual Workflows: Automate actions based on survey responses to streamline your feedback process.

   SurveySparrow Integrations

   Integrations include Salesforce, HubSpot, Mailchimp, Zendesk, Slack, Google Sheets, Trello, Intercom, Freshdesk, and Microsoft Teams. 

   Pros and Cons

   Pros:

   • Intuitive UI with many useful features
   • Integrates with Zendesk for chat feedback
   • Easy to build surveys with dynamic variables

   Cons:

   • Drag-and-drop alignment issues complicate survey creation process
   • Limited customization restricts design flexibility in surveys
   Learn more about SurveySparrow:

   • Check out SurveySparrow on their website
   • Read my in-depth review of SurveySparrow
5. 

   5

   Alchemer

   Best for AI-driven feedback insights

   • 7-day free trial
   • From $55/user/month

   Visit Website

   Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Alchemer is an enterprise-grade solution built for organizations that need to move beyond static data collection and toward strategic feedback loops. Catering to industries from SaaS to high-volume retail, the platform excels at capturing high-signal data and embedding it directly into existing business processes. By focusing on both the "how" and "where" of data collection, Alchemer addresses the critical need for a centralized system that bridges the gap between customer sentiment and executive decision-making.

   Why I Picked Alchemer

   I selected Alchemer for this list because of its sophisticated Alchemer Pulse engine, which solves the "black hole" of open-text feedback. While most tools struggle with unstructured data, Pulse uses AI to automatically categorize themes and sentiment in real time, allowing teams to instantly prioritize product requests or service fixes. It is a compelling choice for mature CX teams who need to synthesize high volumes of global feedback into a single, coherent narrative for stakeholders.

   Alchemer Key Features

   In addition to its AI-driven insights, I also found the following features beneficial:

   • Customizable Surveys: Tailor feedback forms to suit your specific business requirements, ensuring you gather the most relevant data.
   • Real-Time Feedback Collection: Engage with customers through various channels like SMS, email, and in-app prompts, capturing immediate insights.
   • Automated Feedback Routing: Direct feedback to the appropriate teams for quick analysis and response, enhancing operational efficiency.
   • Mobile App & Digital Intercepts: Engage users in-the-moment with precisely timed prompts and "micro-surveys" inside mobile apps and websites, capturing feedback without disrupting the user journey.

   Alchemer Integrations

   Integrations include Salesforce, Microsoft Dynamics, HubSpot, Slack, Zendesk, Tableau, Google Analytics, Marketo, and Adobe Analytics.

   Pros and Cons

   Pros:

   • Provides customizable survey logic for tailored data collection
   • Advanced data analysis capabilities with filtering and exporting options
   • Offers extensive question types for diverse feedback needs

   Cons:

   • Some users may find the cost a drawback despite its capabilities
   • Lacks significant analytics and logic features in the free version
   Learn more about Alchemer:

   • Check out Alchemer on their website
   • Read my in-depth review of Alchemer
6. 

   6

   Freshdesk

   Best for built-in CSAT surveys

   • Free trial available
   • From $19/user/month (billed annually)

   Visit Website

   Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Freshdesk empowers your team to transform customer interactions with its AI-driven platform, designed to improve support processes and enhance feedback management. It appeals to businesses across various industries, offering a centralized workspace that fosters communication and faster resolution of customer queries.

   Who Freshdesk is Best For?

   Customer support leaders and service teams in small to mid-sized companies in North America and Europe managing support interactions and collecting CSAT feedback within a single platform.

   Why I Picked Freshdesk

   I picked Freshdesk because it natively embeds customer feedback collection into your support workflow, so you can measure satisfaction and loyalty without needing to build something separate. Its CSAT survey builder lets you send customizable surveys triggered at key moments like ticket resolution, tying each response back to the original interaction and support agent.

   You can also extend Freshdesk with marketplace apps that bring NPS and CES surveys directly into your helpdesk, keeping customer sentiment aligned with your support metrics. For teams that want feedback that’s both contextual and quantitative — tied to real support events rather than scattered insights — these built-in and integrated feedback tools make Freshdesk a strong fit.

   Freshdesk Key Features

   In addition to its core functionalities, I also like that it offers:

   • Self-Service Tools: Freshdesk provides a customizable customer portal and multilingual knowledge base, empowering users to find solutions independently.
   • Routing and SLA Management: Automates ticket categorization, prioritization, and routing, ensuring timely responses and efficient feedback handling.
   • Security Features: Implements role-based access control and IP whitelisting to protect sensitive customer data.
   • Business Hours Management: Allows you to define support team working hours and automate workflows for continuous support.

   Freshdesk Integrations

   Integrations include Slack, Microsoft Teams, Shopify, Google Workspace, Jira, Salesforce, HubSpot, Zoom, Mailchimp, and WooCommerce. An API is available for custom integrations.

   Pros and Cons

   Pros:

   • Omnichannel support integrates various communication platforms.
   • AI automation improves response times and reduces workload.
   • Surveys can be automated at ticket resolution

   Cons:

   • Mobile app lacks some advanced features available on desktop, limiting on-the-go support.
   • Native survey options are basic compared to dedicated tools
   Learn more about Freshdesk:

   • Check out Freshdesk on their website
   • Read my in-depth review of Freshdesk
7. 

   7

   Canny

   Best for tracking customer feedback and feature requests

   • Free plan available
   • From $79/month (billed annually)

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   If you need a way to organize and prioritize product feedback, Canny offers a focused solution. Product teams and SaaS businesses use it to gather, track, and act on feature requests from customers. Canny helps you close the loop by making it easy to update users as their suggestions move through your roadmap.

   Who is Canny Best For?

   Product managers at software companies that organize customer suggestions and prioritize roadmap decisions based on tracked requests.

   
   

   Why I Picked Canny

   Canny stands out for tracking customer feedback and feature requests in a transparent, organized way. I picked Canny because it gives teams a public board where users can submit ideas and vote on what matters most to them. The status tracking and changelog features help you keep customers informed as their requests move through your development process. This setup makes it easier to prioritize your roadmap based on real customer input.

   Canny Key Features

   In addition to public boards and status tracking, Canny offers several other features for managing customer feedback:

   • Private boards: Set up boards that are only visible to internal teams or select users for confidential feedback collection.
   • User segmentation: Filter and analyze feedback by user type, company, or other custom attributes.
   • Custom fields: Add extra data fields to feedback posts to capture more context or categorize requests.
   • API access: Use Canny’s API to automate feedback collection or sync data with your existing tools.

   Canny Integrations

   Integrations include Jira, GitHub, ClickUp, Linear, Azure DevOps, Asana, Intercom, Zendesk, Salesforce, and HubSpot.

   Pros and Cons

   Pros:

   • Extremely responsive support team and dedicated founders
   • Changelog feature clearly shows product progress updates
   • Clean, intuitive interface for submitting feedback

   Cons:

   • Lacks global search feature for feedback
   • No dark mode; widget clashes with interface
   Learn more about Canny:

   • Check out Canny on their website
   • Read my in-depth review of Canny
8. 

   8

   Userback

   Best for visual feedback with screen annotation

   • Free plan available
   • From $9/user/month

   Visit Website

   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Userback is tailored for teams seeking to improve their feedback collection and management. It appeals to businesses seeking to better understand user experiences, streamline bug reporting, and enhance product development. By offering tools like feedback widgets, session replays, and user surveys, Userback addresses the challenge of gathering actionable insights from users, making it an ideal choice for product managers and development teams striving to refine their offerings.

   Why I Picked Userback

   I picked Userback for its unique ability to provide visual context to feedback through features like screen annotation and video recordings. These tools allow your team to see exactly what users experience, making it easier to identify and resolve issues. Additionally, the session replay functionality offers a replay of user interactions, giving you a deeper understanding of user behavior.

   Userback Key Features

   Aside from its visual feedback capabilities, Userback offers:

   • Feedback Widgets: Allows users to submit feedback directly from your application or website, making it easy to capture user thoughts in real-time.
   • User Surveys: Customizable surveys enable the structured collection of feedback tailored to specific user groups or needs.
   • Public Roadmap: Share your development plans with users, allowing them to vote and comment on features, enhancing transparency and engagement.
   • Automation Tools: Streamlines the feedback process by automating repetitive tasks, ensuring your team can focus on high-priority items.

   Userback Integrations

   Integrations include Jira, Slack, GitHub, Trello, WordPress, Zendesk, Wrike, Teamwork, Webhooks, and Zapier. An API is also available for custom integrations.

   Pros and Cons

   Pros:

   • Integrates smoothly with project management workflows
   • Centralized dashboard for organizing client feedback
   • Customizable feedback widgets capture user input effortlessly

   Cons:

   • User capacity and advanced controls limited on lower tiers
   • Some feature gaps compared to larger feedback platforms
   Learn more about Userback:

   • Check out Userback on their website
   • Read my in-depth review of Userback
9. 

   9

   TeamSupport

   Best for customer analytics and feedback loops

   • Free demo available
   • From $45/month (billed annually)

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   TeamSupport addresses the complex needs of B2B companies seeking an effective way to manage customer feedback. By focusing on collaboration and communication, it appeals to industries that require a robust system for handling customer interactions and data. This tool is particularly beneficial for those looking to enhance customer satisfaction and streamline their support processes.

   Who is TeamSupport Best For?

   Customer support leaders in mid-sized B2B organizations in North America and Europe monitoring analytics and structured feedback loops.

   Why I Picked TeamSupport

   I picked TeamSupport for its advanced customer analytics and feedback loop capabilities, which are crucial for businesses aiming to improve their customer service strategies. The software's real-time communication features, including live chat, allow you and your team to engage with customers instantly, ensuring their voices are heard. Additionally, the comprehensive ticketing system helps manage and track feedback efficiently, making it easier to identify trends and areas for improvement.

   TeamSupport Key Features

   In addition to its strong analytics and communication tools:

   • Customer Distress Index (CDI): This feature helps you identify and prioritize customers who need immediate attention.
   • Collaborative Ticket Management: Allows teams to work together seamlessly on resolving customer issues.
   • Customizable Knowledge Base: Provides a self-service option for customers to find answers, reducing the load on your support staff.
   • Product Tagging: Enables detailed tracking and analysis of customer interactions with specific products.

   TeamSupport Integrations

   Integrations include Salesforce, HubSpot, Microsoft Teams, SAP Sales and Service Clouds, Jira Software, Nicereply, MS Dynamics, Dropbox, Beanstalk, and an available API for custom integrations.

   Pros and Cons

   Pros:

   • Customizable customer self service hub
   • Real time sentiment insights
   • AI powered ticket automation

   Cons:

   • Limited mobile app functionality
   • Knowledge base lacks configurability
   Learn more about TeamSupport:

   • Check out TeamSupport on their website
   • Read my in-depth review of TeamSupport
10. 

    10

    Survicate

    Best for gathering customer insights

    • 10-day free trial
    • From $114/month (billed annually)

    Visit Website

    Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

    

    Survicate stands out for teams that want to gather actionable customer insights through targeted surveys across web, email, and mobile channels. It’s a strong fit for product managers, marketers, and CX professionals who need to capture feedback at key moments in the customer journey. With Survicate, you can launch surveys quickly and analyze responses in real time to inform product and experience decisions.

    Who is Survicate Best For?

    Marketing and customer research teams in small to mid-sized organizations globally gathering insights through targeted surveys.

    Why I Picked Survicate

    When gathering customer insights is your top priority, Survicate offers a focused set of tools for capturing feedback at every stage of the customer journey. I picked Survicate because it lets you deploy targeted surveys across web, email, and mobile, so you can reach users where they’re most engaged. The platform’s advanced targeting and survey logic help you collect relevant, actionable data instead of generic responses. Survicate’s real-time analytics also make it easy to spot trends and act on feedback quickly.

    Survicate Key Features

    Some other features that make Survicate useful for customer feedback include:

    • Question library: Access a pre-built library of survey questions to speed up survey creation.
    • Response tagging: Organize and categorize open-ended feedback with custom tags.
    • Survey scheduling: Set specific dates and times for surveys to launch automatically.
    • Multi-language support: Create and distribute surveys in multiple languages to reach a global audience.

    Survicate Integrations

    Integrations include HubSpot, Intercom, Slack, Salesforce, Zendesk, Mailchimp, Marketo, Klaviyo, ActiveCampaign, and Segment.

    Pros and Cons

    Pros:

    • Seamless integrations with HubSpot and other tools
    • Real-time analytics and comprehensive reporting tools
    • Intuitive interface makes surveys easy to create

    Cons:

    • Surveys occasionally fail to launch correctly
    • Limited customization options for survey questions
    Learn more about Survicate:

    • Check out Survicate on their website