Os 10 melhores sistemas de marcação automática para centros de atendimento telefónico analisados em 2026

Análises dos melhores sistemas de marcação automática para centros de atendimento

1. 

   1

   Aircall

   Best for remote teams

   • Free trial available
   • From $30/user/month (billed annually)

   Visit Website

   Customer Rating:4.3/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Aircall is a call center software designed to support remote teams by offering flexible communication solutions. It's ideal for businesses that need to manage phone operations without being tied to a physical location.

   Why I picked Aircall: Aircall is tailored for remote teams, providing features that ensure smooth communication regardless of where your team is located. It includes call whispering, which allows supervisors to provide real-time guidance during calls. The call tagging feature helps categorize calls for better organization. Additionally, Aircall offers international numbers, making it easier for your team to reach global customers efficiently.

   Standout features & integrations:

   Features include call queueing, which helps manage incoming calls during high-traffic periods. The call recording feature enables quality monitoring and training. Aircall's real-time analytics provide insights into call performance, helping you make data-driven decisions.

   Integrations include Salesforce, HubSpot, Slack, Zendesk, Pipedrive, Zoho CRM, Microsoft Teams, Intercom, Freshdesk, and Shopify.

   Pros and Cons

   Pros:

   • Easy call tagging
   • Real-time call whispering
   • Supports international numbers

   Cons:

   • Occasional connectivity issues
   • Limited offline capabilities
   Learn more about Aircall:

   • Check out Aircall on their website
   • Read my in-depth review of Aircall
   • Explore best alternatives to Aircall
2. 

   2

   Nextiva

   Best for unified communications

   • Free trial available
   • From $15/user/month (billed annually)

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Nextiva is a versatile dialer system designed for businesses that need unified communication solutions. It caters to companies looking to integrate their voice, video, and messaging into one platform to enhance collaboration and efficiency.

   Why I picked Nextiva: Nextiva offers unified communications, allowing your team to manage all forms of communication from a single platform. Its call pop feature provides instant caller details, helping your team personalize interactions. The advanced call routing ensures calls are directed to the right person, improving response times. Additionally, Nextiva's analytics tools provide insights into communication trends, helping you make informed decisions.

   Standout features & integrations:

   Features include call recording, which helps your team maintain quality standards by reviewing past interactions. The voicemail-to-email feature ensures your team never misses important messages by delivering them directly to their inbox. Nextiva's mobile app supports on-the-go communication, keeping your team connected wherever they are.

   Integrations include Salesforce, HubSpot, Zendesk, Microsoft Teams, G Suite, Outlook, Slack, ServiceNow, SugarCRM, and Zoho CRM.

   Pros and Cons

   Pros:

   • Comprehensive analytics tools
   • Advanced call routing
   • Unified communication platform

   Cons:

   • Steeper learning curve for new users
   • Limited offline functionality
   Learn more about Nextiva:

   • Check out Nextiva on their website
   • Read my in-depth review of Nextiva
   • Explore best alternatives to Nextiva
3. 

   3

   Squaretalk

   Best for international number management

   • Free demo available
   • From $25/month (billed annually)

   Visit Website

   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Squaretalk is a cloud-based contact center platform that combines a predictive dialer, IVR, omnichannel messaging, and international virtual number management for inbound and outbound call center operations.

   Who Is Squaretalk Best For?

   Squaretalk is a strong fit for outbound-heavy call centers running global campaigns who need multi-country number coverage and high-volume dialing tools.

   Why I Picked Squaretalk

   Squaretalk's international number management is the main reason I've included it on this list. You can instantly activate virtual numbers across 100+ countries and 4,500+ area codes, which means your team can run outbound campaigns with a genuine local presence in each market. I especially like the dynamic caller ID feature, which automatically matches your outbound number to the region you're calling and can increase pickup rates. On top of that, the spam checker flags numbers with poor reputation before they hurt your connect rates.

   Squaretalk Key Features

   • Predictive dialer: Automatically dials multiple leads at once and connects answered calls to available agents in real time.
   • Live call monitoring: Supervisors can listen in, whisper to agents, or barge into active calls without interrupting the customer.
   • IVR builder: Create multi-level interactive voice response menus to route inbound calls to the right team or queue.
   • Call recording: Records inbound and outbound calls for quality assurance, compliance, and agent coaching.

   Squaretalk Integrations

   Squaretalk integrates with a variety of CRM, helpdesk, and business tools, including Zoho CRM, Salesforce, HubSpot, Zendesk, Pipedrive, monday.com, and Freshdesk, Dropbox, Mailchimp, Slack, and Discord. An API is available for custom integrations.

   Pros and Cons

   Pros:

   • Scales agents up or down without contract changes
   • Predictive dialer connects agents to live answers only
   • Local numbers available in 150+ countries

   Cons:

   • Phone numbers can get flagged as spam quickly
   • Mobile app lacks key desktop features
   Learn more about Squaretalk:

   • Check out Squaretalk on their website
   • Read my in-depth review of Squaretalk
4. 

   4

   CloudTalk

   Best for AI-driven sales dialing

   • Free plan + 14-day trial + free demo available
   • From $25/user/month (billed annually)

   Visit Website

   Customer Rating:4.2/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   For call center managers and business teams that need a reliable dialer system, CloudTalk supports both inbound and outbound calling in one platform. It offers dialing modes and real-time call controls that help teams handle calls more consistently across sales and support use cases. By reducing manual dialing and organizing call flows, CloudTalk helps teams spend less time on call setup and more time speaking with customers.

   Why I Picked CloudTalk

   I picked CloudTalk for its AI Sales Dialer, which helps teams reduce time spent on manual dialing. It automatically places calls, so agents can focus on speaking with customers rather than managing call lists. CloudTalk also integrates with tools like HubSpot and Salesforce, keeping call activity and customer data in one place. This makes it a practical option for teams looking to run outbound calling more efficiently.

   CloudTalk Key Features

   In addition to its AI Sales Dialer, CloudTalk offers:

   • Call Queuing: Manages incoming calls efficiently by placing them in a queue, ensuring no call goes unanswered.
   • IVR (Interactive Voice Response): Guides callers through a menu to route them to the appropriate department or agent.
   • Real-Time Monitoring: Allows supervisors to listen to live calls and provide instant feedback to agents.
   • Voicemail Drop: Enables agents to leave pre-recorded messages, saving time and ensuring consistency in communication.

   CloudTalk Integrations

   Integrations include HubSpot, Salesforce, Zendesk, Microsoft Teams, Pipedrive, Zoho CRM, Intercom, Salesloft, Outreach, Bullhorn, and Monday.com.

   Pros and Cons

   Pros:

   • Strong integration with CRMs keeps call data synced
   • Voicemail drop feature standardizes and speeds up message delivery
   • High call quality ensures clear and uninterrupted communication

   Cons:

   • Limited customization options in dashboards
   • Occasional call connection issues reported by users
   Learn more about CloudTalk:

   • Check out CloudTalk on their website
   • Read my in-depth review of CloudTalk
   • Explore best alternatives to CloudTalk
5. 

   5

   Ozonetel

   Best for API access

   • Free demo available
   • From $18/user/month

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Ozonetel is a cloud-based auto dialer solution aimed at businesses seeking efficient call management. It's ideal for call centers that require scalable and flexible dialing solutions to handle high call volumes.

   Why I picked Ozonetel: Ozonetel offers extensive API access, which allows you to customize and integrate the software seamlessly with your existing systems. It provides features like predictive dialing to maximize agent productivity and minimize idle time. The customizable dashboards let your team monitor performance metrics easily. Additionally, it supports call blending, enabling agents to manage both inbound and outbound calls efficiently.

   Standout features & integrations:

   Features include call recording, which helps maintain quality assurance by allowing your team to review calls. The click-to-call feature simplifies the dialing process, saving time. Ozonetel's call conferencing allows multiple parties to join a call, enhancing collaboration.

   Integrations include Salesforce, Zoho CRM, Freshdesk, Zendesk, HubSpot, Microsoft Dynamics, Pipedrive, SugarCRM, Slack, and Shopify.

   Pros and Cons

   Pros:

   • Customizable dashboards
   • Supports call blending
   • Extensive API customization

   Cons:

   • Requires a stable internet connection
   • Initial setup can be complex
   Learn more about Ozonetel:

   • Check out Ozonetel on their website
6. 

   6

   Dialpad

   Best for AI-driven transcription

   • 14-day free trial + free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.3/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Dialpad is a dialer system designed for call centers, automating the dialing process to enhance efficiency. It's primarily used by sales teams looking to connect with clients quickly and effectively. The tool offers features like call recording and AI-driven transcription, making it a valuable asset for improving communication and tracking interactions.

   Why I picked Dialpad: Dialpad offers AI-driven transcription, which sets it apart by providing real-time call insights and automatic note-taking. This feature is especially useful for sales teams that need to focus on client interactions without the distraction of manual note-taking. Additionally, Dialpad integrates with Salesforce, allowing for seamless CRM management. Its voicemail drop feature saves time by letting agents leave pre-recorded messages, helping you maintain a consistent communication flow.

   Standout features & integrations:

   Features include call recording, which allows your team to review interactions and improve communication strategies. Voicemail drop lets agents save time by leaving pre-recorded messages. Real-time call monitoring provides supervisors with the ability to oversee multiple calls and offer guidance as needed.

   Integrations include Salesforce, Slack, Zendesk, HubSpot, Google Workspace, Microsoft Teams, LinkedIn, Twitter, Intercom, and Zoho.

   Pros and Cons

   Pros:

   • Voicemail drop feature
   • Easy CRM integration
   • Real-time transcription

   Cons:

   • Requires stable internet
   • Limited customization options
   Learn more about Dialpad:

   • Check out Dialpad on their website
   • Read my in-depth review of Dialpad
   • Explore best alternatives to Dialpad
7. 

   7

   Readymode

   Best for predictive dialing

   • Free demo available
   • From $199/user/month

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Readymode is a call center software solution focused on improving efficiency through predictive dialing. It's aimed at call centers that need to maximize agent productivity and reduce idle time between calls.

   Why I picked Readymode: Readymode specializes in predictive dialing, allowing your team to connect with more customers by automatically dialing multiple numbers and connecting only answered calls to agents. This feature helps reduce downtime and increase call volume. The software also offers call monitoring, which lets you oversee agent performance in real-time. Additionally, its customizable scripts ensure consistent communication, enhancing the quality of customer interactions.

   Standout features & integrations:

   Features include call recording, which provides a way to review and improve customer interactions. The real-time reporting feature offers insights into call metrics, helping you make informed decisions. Readymode also supports call blending, allowing agents to handle both inbound and outbound calls efficiently.

   Integrations include Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, Zendesk, Pipedrive, SugarCRM, Slack, Freshdesk, and Shopify.

   Pros and Cons

   Pros:

   • Customizable call scripts
   • Real-time call monitoring
   • Effective predictive dialing

   Cons:

   • Initial setup complexity
   • High starting price
   Learn more about Readymode:

   • Check out Readymode on their website
8. 

   8

   NiCE CXone

   Best for cloud scalability

   • Free demo available
   • From $110/agent/month (proactive AI extra)

   Visit Website

   Customer Rating:4.3/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   NiCE CXone is a cloud-based call center software tailored for businesses seeking scalable communication solutions. It serves enterprises that require flexibility and efficiency in managing customer interactions across various channels.

   Why I picked NiCE CXone: NiCE CXone is chosen for its cloud scalability, allowing your team to scale operations effortlessly as your business grows. It features omnichannel routing, so your team can handle customer interactions seamlessly across voice, chat, email, and social media. The workforce management tools help optimize scheduling and performance. Additionally, its real-time analytics offer insights that help you make data-driven decisions to enhance service quality.

   Standout features & integrations:

   Features include a robust quality management system, which ensures your team can maintain high service standards. The speech analytics feature provides insights into customer sentiment and trends. NiCE CXone also offers an intuitive agent interface, making it easier for your team to manage tasks efficiently.

   Integrations include Salesforce, Microsoft Dynamics, Zendesk, ServiceNow, SAP, Oracle, SugarCRM, HubSpot, Pega, and Google Cloud.

   Pros and Cons

   Pros:

   • Advanced speech analytics
   • Comprehensive quality management
   • Highly scalable cloud solution

   Cons:

   • Limited offline functionality
   • Complex initial setup
   Learn more about NiCE CXone:

   • Check out NiCE CXone on their website
   • Read my in-depth review of NiCE CXone
9. 

   9

   RingCentral

   Best for video integration

   • 14-day free trial
   • From £18/user/month

   Visit Website

   Customer Rating:4.2/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   RingCentral is a comprehensive communication platform designed for businesses needing a unified system for calls, video, and messaging. It's ideal for teams that want to integrate video conferencing seamlessly into their daily operations.

   Why I picked RingCentral: RingCentral is chosen for its excellent video integration, allowing your team to switch between voice calls and video meetings effortlessly. The auto-dialer helps your team reach more contacts by automating the dialing process. Its call analytics provide insights into call performance, helping improve communication strategies. Additionally, RingCentral offers call recording, which is useful for training and quality assurance.

   Standout features & integrations:

   Features include call queue management, which helps your team handle high call volumes efficiently. The voicemail-to-email feature ensures important messages are never missed by delivering them directly to your inbox. RingCentral also offers a mobile app, keeping your team connected on the go.

   Integrations include Salesforce, Microsoft 365, Google Workspace, Slack, Zendesk, HubSpot, ServiceNow, Dropbox, Box, and Okta.

   Pros and Cons

   Pros:

   • Mobile app support
   • Efficient call queue management
   • Smooth video integration

   Cons:

   • High resource requirements
   • Can be complex for new users
   Learn more about RingCentral:

   • Check out RingCentral on their website
   • Read my in-depth review of RingCentral
   • Explore best alternatives to RingCentral
10. 

    10

    JustCall

    Best for small teams

    • 14-day free trial
    • From $29/user/month (billed annually)

    Visit Website

    Customer Rating:4.1/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

    

    JustCall is a call center dialer system designed for small teams looking to enhance their calling capabilities. It provides features that support efficient communication and customer interaction, making it an ideal choice for startups and small businesses.

    Why I picked JustCall: JustCall is tailored for small teams, offering features that are easy to use and implement without extensive technical knowledge. It includes call routing, which ensures your calls reach the right team members quickly. The SMS automation feature allows your team to send personalized messages effortlessly. Additionally, the call monitoring tool helps you oversee and improve team performance without needing a large infrastructure.

    Standout features & integrations:

    Features include call recording, which lets your team revisit conversations to improve service quality. The click-to-call feature allows you to initiate calls directly from your browser, saving time. The call scheduling tool helps manage your team's time and ensures no calls are missed.

    Integrations include HubSpot, Zapier, Slack, Salesforce, Zoho CRM, Pipedrive, Intercom, Copper, Freshdesk, and Zendesk.

    Pros and Cons

    Pros:

    • Real-time performance monitoring
    • Customizable call flows
    • Supports SMS automation

    Cons:

    • Occasional call quality issues
    • Limited advanced features
    Learn more about JustCall:

    • Check out JustCall on their website
    • Read my in-depth review of JustCall
    • Explore best alternatives to JustCall