JustCall Call Center Software Review For 2025
JustCall is a cloud-based call center software that simplifies business communication through seamless phone system and CRM integration.
It helps teams streamline communication, improve call quality, automate workflows, and boost productivity. With features like IVR, call recording, SMS automation, and click-to-call, it supports a wide range of customer engagement needs. Based on my evaluation, JustCall is ideal for small to medium-sized businesses, remote teams, customer support units, and sales-driven organizations that need reliable, efficient customer interactions.
In this JustCall review, I’ll extensively cover its key features, pros and cons, and best-fit use cases, so you can assess if it’s the right solution for your contact center.
JustCall Evaluation Summary
- From $29/user/month (billed annually)
- 14-day free trial + demo available
Why Trust Our Software Reviews
JustCall Overview
pros
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JustCall's onboarding process is smooth and efficient, allowing your team to get started quickly.
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The platform's user-friendly interface makes it easy for your team to navigate and use effectively.
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JustCall offers exceptional customer support, providing quick and helpful responses to any issues you might face.
cons
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The initial registration process can be onerous, which can slow down your setup time.
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The reliance on AI for support might not meet your expectations if you prefer more personalized assistance.
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Some user reviews cite challenges with data privacy compliance, which could affect your confidence in handling sensitive information.
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How We Test & Score Tools
How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base.Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Call Management: JustCall provides comprehensive call management, allowing your team to handle inbound and outbound calls efficiently. You can track all call activities using an in-built dashboard and ensure smooth communication with customers.
CRM Integration: Seamlessly integrate with popular CRM platforms like HubSpot, Monday, Salesforce and Pipedrive, to keep your customer data synchronized. JustCall also integrates with commonly used helpdesk software like Freshdesk, Front, Gorgias, Zendesk, and Zoho Desk. This helps your team maintain customer information and interactions in one place.
Call Recording: Record calls automatically for quality assurance and training purposes. It ensures transparency and helps your team improve through insights from past interactions.
IVR System: The Interactive Voice Response system helps guide incoming calls to the right department or team member. This streamlines your call handling process and enhances customer satisfaction.
Call Analytics: Access detailed real-time call analytics to monitor performance and identify trends. This data-driven approach helps you make informed decisions using live call data to boost your team's efficiency and improve service quality.
Voicemail Transcription: Convert voicemails into text for quick reading and response. This saves time and ensures your agents never miss important messages.
Ease of Use
JustCall's interface is generally user-friendly, but some users find it less intuitive compared to other options. Your team might need time to get accustomed to navigating its features, especially if they rely heavily on its advanced functionalities.
The platform offers a smooth onboarding process, which helps mitigate initial usability challenges. However, once your team gets the hang of it, JustCall.io provides efficient call management and communication tools that enhance your team's productivity.
JustCall Specs
- Analytics
- API
- Auto Dialer
- Calendar Management
- Call Logging
- Call Recording
- Call Tracking
- Chat
- Click-to-Dial
- Contact Management
- Email Integration
- External Integrations
- Lead Management
- Lead Scoring
- Marketing Automation
- Softphone
- Supplier Management
JustCall Frequently Asked Questions
How does JustCall handle data security and compliance?
JustCall takes data security seriously, employing encryption and secure protocols to protect your information. It complies with industry standards, including GDPR, to ensure your data is handled responsibly. Your team can trust JustCall to safeguard sensitive customer data while maintaining compliance with relevant regulations. Regular audits and updates further enhance security measures.
Can JustCall support remote teams effectively?
Yes, JustCall is designed with remote teams in mind, offering features like call monitoring and call forwarding that facilitate seamless communication regardless of location. Your team can access the platform from anywhere, using its cloud-based system to manage calls and customer interactions efficiently. Moreover, JustCall provides local phone numbers for 70+ countries, so your agents can work from anywhere, without that impacting your customer service.
What kind of customer support can I expect with JustCall?
JustCall provides robust customer support through various channels, including live chat and email. Your team can expect quick responses and helpful guidance from knowledgeable support staff. This ensures any issues are resolved promptly, minimizing downtime and keeping your operations running smoothly.
Is JustCall suitable for high-volume call centers?
JustCall can support high-volume call centers, but it might not offer the advanced analytics and call routing capabilities some large operations require. If your team needs basic call management and CRM integration, JustCall can handle your needs. However, assess your specific requirements to ensure JustCall aligns with your call center’s demands.
How does JustCall facilitate team collaboration?
JustCall enhances team collaboration by integrating with CRM systems and providing shared access to call logs and customer interactions. Your team can easily track communications and work together to provide consistent customer service. This centralized approach improves coordination and ensures everyone stays on the same page.
Can I customize JustCall to fit my business needs?
JustCall offers some customization options, allowing you to tailor features like call flows and voicemail settings to fit your team’s preferences. While it may not provide deep customization for every aspect, it offers enough flexibility to adapt to most business needs. Evaluate your specific requirements to determine if JustCall’s customization meets your expectations.
How reliable is JustCall's call quality?
JustCall generally delivers reliable call quality, ensuring clear communication between your team and customers. The platform uses advanced technology to minimize disruptions and maintain stable connections.
What training resources does JustCall offer for new users?
JustCall provides a range of training resources, including tutorials, webinars, and documentation, to help your team get started quickly. These resources cover essential features and functionalities, ensuring your team can maximize the platform’s potential.
With comprehensive support, new users can become proficient with JustCall in a short time
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