16 meilleures alternatives à RingCentral passées en revue en 2026
10 Meilleures alternatives à RingCentral – Présélection
Here's my pick of the 10 best software from the 16 tools reviewed.
Vous éprouvez des difficultés à gérer efficacement les interactions avec les clients avec vos outils actuels ? Si RingCentral ne répond pas à vos attentes, vous n’êtes pas seul(e). De nombreux responsables de l’expérience client sont confrontés à des défis tels qu’un manque d’évolutivité, des fonctionnalités limitées ou des coûts trop élevés.
D’après mon expérience en test et évaluation de logiciels, je sais que trouver la bonne solution peut tout changer. J'ai dressé une liste des meilleures alternatives à RingCentral, qui pourraient mieux répondre aux besoins de votre équipe.
Dans cet article, je vais vous présenter mes choix préférés, en insistant sur les éléments distinctifs de chacun. Qu’il s’agisse d’une meilleure intégration, de fonctionnalités particulières ou d’un meilleur rapport qualité/prix, ces solutions alternatives pourraient bien correspondre à ce que vous recherchez.
Qu’est-ce que RingCentral ?
RingCentral est une plateforme de gestion de l’expérience client conçue pour améliorer la communication et la collaboration. Elle est généralement utilisée par des professionnels du service client, de l’IT ou des opérations pour accroître la productivité des équipes et la qualité des échanges avec les clients. Les fonctionnalités de visioconférence, messagerie et téléphonie cloud offrent à votre équipe des options de communication flexibles et facilitent la gestion des flux de travail. En résumé, RingCentral centralise les outils de communication pour renforcer la coordination des équipes et l’engagement client.
Table of Contents
Résumé : Alternatives à RingCentral
Ce tableau comparatif résume les prix de mes principales alternatives à RingCentral pour vous aider à identifier la meilleure solution pour votre budget et vos besoins professionnels.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for CRM integration | Free demo available | From $15/user/month (billed annually) | Website | |
| 2 | Best for video conferencing tools | Free plan + free demo available | From $13.33/user/month (billed annually) | Website | |
| 3 | Best for omnichannel service | Free demo available | From $85/user/month | Website | |
| 4 | Best for scalable communication | Free demo available | From $15/user/month (billed annually) | Website | |
| 5 | Best for AI-driven interactions | Free trial available | From $15/user/month (billed annually) | Website | |
| 6 | Best for entrepreneurs | 7-day free trial | From $14/month (billed annually) | Website | |
| 7 | Best for customizable VoIP | Free trial available | From $18.95/user/month | Website | |
| 8 | Best for VoIP solutions | Free demo available | From $19.95/user/month | Website | |
| 9 | Best for startups | Free trial available | From $17/user/month | Website | |
| 10 | Best for small to mid-sized businesses | 14-day free trial | From $27/user/month | Website |
Why Trust Our Software Reviews
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Hiver
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CRM Creatio
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monday service
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Avis sur les meilleures alternatives à RingCentral
Vous trouverez ci-dessous un résumé détaillé des meilleures alternatives à RingCentral qui figurent dans ma sélection. Mes avis proposent une vue d’ensemble des fonctionnalités, des atouts et limites, des intégrations ainsi que des cas d’usage idéaux afin de vous aider à trouver la solution qui vous correspond le mieux.
CloudCall is a communication tool that integrates voice and messaging services with CRM systems. It's designed for sales and recruitment teams looking to enhance their communication efficiency.
Why CloudCall is a good RingCentral alternative: CloudCall excels in CRM integration, allowing your team to capture and store call data directly within your CRM. Features like call recording and click-to-dial streamline your team's workflow. The ability to log calls and messages ensures your team can track interactions effectively. CloudCall's focus on enhancing CRM capabilities makes it a valuable tool for teams needing integrated communication solutions.
Standout features & integrations:
Features include call monitoring, call queuing, and voicemail transcription. These features help your team manage calls effectively. Call monitoring supports quality assurance, while call queuing ensures efficient customer handling.
Integrations include Salesforce, Microsoft Dynamics 365, Bullhorn, Zoho CRM, HubSpot, JobDiva, Adapt, Vincere, Greenhouse, and Access Group.
Pros and cons
Pros:
- Enhances team communication
- Efficient call logging
- Strong CRM integration
Cons:
- Basic reporting capabilities
- Requires internet connection
Zoom is a video communication platform used by businesses and educational institutions to facilitate meetings and webinars. It serves users who need reliable video conferencing and collaboration tools.
Why Zoom is a good RingCentral alternative: Zoom offers high-quality video conferencing with features like virtual backgrounds and breakout rooms, making it ideal for interactive sessions. Its screen-sharing and recording capabilities enhance your team's ability to collaborate and document meetings. The platform supports large-scale webinars, providing flexibility for different meeting sizes. Zoom's focus on video communication tools makes it a strong choice for teams needing advanced video functionality.
Standout features & integrations:
Features include virtual backgrounds, breakout rooms, and screen sharing. These features allow your team to have engaging and interactive meetings. The recording functionality helps you save and review important discussions.
Integrations include Slack, Microsoft Teams, Salesforce, Google Workspace, Dropbox, HubSpot, PayPal, Eventbrite, Asana, and Trello.
Pros and cons
Pros:
- Flexible meeting options
- Supports large webinars
- High-quality video calls
Cons:
- Limited offline functionality
- Requires a stable internet connection
Talkdesk is a cloud-based contact center solution designed for businesses seeking to enhance customer service operations. It caters to teams needing efficient call management and customer interaction tools.
Why Talkdesk is a good RingCentral alternative: Talkdesk provides an omnichannel service approach, allowing your team to manage interactions across voice, chat, and email. Features like intelligent routing and real-time reporting help optimize your team's efficiency. The platform's AI capabilities assist in improving customer interactions and decision-making. Talkdesk's focus on delivering a unified customer experience makes it a strong choice for businesses with diverse communication needs.
Standout features & integrations:
Features include call recording, workforce management, and speech analytics. These features help your team monitor and enhance call quality. Workforce management tools assist in scheduling and resource allocation, while speech analytics provide insights into customer interactions.
Integrations include Salesforce, Microsoft Teams, Slack, Zendesk, HubSpot, Google Workspace, ServiceNow, Microsoft Dynamics 365, Shopify, and Freshdesk.
Pros and cons
Pros:
- Efficient call management
- Real-time reporting capabilities
- Supports omnichannel communication
Cons:
- May need technical expertise
- Can be resource-intensive
Nextiva is a cloud-based communication platform designed for businesses of all sizes. It primarily serves professionals seeking to enhance their communication and collaboration efforts.
Why Nextiva is a good RingCentral alternative: Nextiva offers scalable communication solutions, perfect for growing businesses. Its features include voice over IP services, video conferencing, and team messaging, which help you manage communications efficiently. With tools for call analytics and customer relationship management, it supports your need for detailed insights. Its scalability sets it apart, making it an ideal choice for teams expecting growth.
Standout features & integrations:
Features include call recording, voicemail-to-email transcription, and auto-attendant capabilities. These features help your team manage calls effectively and ensure you never miss important messages. The auto-attendant function can route calls to the right team members, enhancing your team's ability to respond quickly.
Integrations include Microsoft Teams, Salesforce, HubSpot, Zendesk, Google Workspace, Outlook, Microsoft Dynamics 365, ServiceNow, Five9, and Zoho CRM.
Pros and cons
Pros:
- Detailed call analytics
- Strong call management features
- Scalable for growing businesses
Cons:
- Occasional call quality issues
- Limited customization options
Dialpad is an AI-powered customer communications platform designed to enhance team productivity and customer interactions. It serves businesses looking to improve communication efficiency through automation and real-time insights.
Why Dialpad is a good RingCentral alternative: Dialpad offers AI-driven features that set it apart, such as real-time transcription and automated call summaries. These tools help your team capture important details without manual effort. Its AI capabilities provide insights to improve sales performance and customer engagement. The platform's focus on AI-driven interactions makes it ideal for teams seeking to leverage technology for better communication.
Standout features & integrations:
Features include real-time call transcription, automated call summaries, and AI-powered insights. These features allow your team to focus more on conversations and less on note-taking. The AI insights help improve decision-making and customer interactions.
Integrations include Salesforce, Microsoft Teams, Google Workspace, Zendesk, HubSpot, Slack, Okta, ServiceNow, Zoho CRM, and G Suite.
Pros and cons
Pros:
- Automated call summaries
- Real-time transcription
- AI-driven call insights
Cons:
- May need training for AI features
- Initial learning curve
Grasshopper is a virtual phone system designed for entrepreneurs and small businesses. It provides users with a professional phone presence without the need for a physical office setup.
Why Grasshopper is a good RingCentral alternative: Grasshopper offers simplicity and ease of use, making it ideal for entrepreneurs. Features like call forwarding and voicemail transcription help you maintain a professional image on the go. It provides a mobile app, allowing you to manage your business calls from anywhere. Grasshopper's focus on providing essential communication tools makes it a practical choice for entrepreneurs needing flexibility.
Standout features & integrations:
Features include custom greetings, call blocking, and business texting. These features help your team present a professional image. The business texting feature allows you to communicate with clients efficiently, while call blocking helps you manage unwanted calls.
Integrations include Microsoft Outlook, Google Contacts, Skype for Business, Zendesk, Salesforce, HubSpot, Slack, Zoho CRM, Freshdesk, and QuickBooks.
Pros and cons
Pros:
- Simple call management
- Professional phone presence
- Mobile app access
Cons:
- Limited customization options
- Basic reporting tools
OnSIP is a cloud-based VoIP service designed for businesses seeking customizable communication solutions. It caters to small and medium-sized teams looking to enhance their telecommunication systems.
Why OnSIP is a good RingCentral alternative: OnSIP offers customizable VoIP solutions that let your team tailor phone systems to specific needs. Features like web-based call management and instant messaging provide flexibility in handling communications. The platform allows for easy setup and configuration, making it suitable for teams that need adaptable solutions. OnSIP's focus on customization makes it ideal for businesses wanting personalized communication tools.
Standout features & integrations:
Features include HD voice quality, call park, and call recording. These features enhance your team's communication experience. HD voice quality ensures clear conversations, while call recording allows for easy reference to past interactions.
Integrations include Salesforce, Zendesk, Slack, HubSpot, Zoho CRM, Highrise, QuickBooks, Microsoft Dynamics 365, Google Workspace, and Freshdesk.
Pros and cons
Pros:
- Supports small to medium teams
- Easy to configure
- Highly customizable options
Cons:
- Limited scalability for large enterprises
- Limited advanced features
Ooma Office is a VoIP phone service tailored for small businesses. It provides essential communication tools to help teams manage calls efficiently and maintain a professional presence.
Why Ooma Office is a good RingCentral alternative: Ooma Office delivers reliable VoIP services with features like call forwarding and a virtual receptionist, making it ideal for small teams. The virtual receptionist helps your team manage incoming calls professionally, while call forwarding ensures you stay connected. Its easy setup is perfect for businesses looking for straightforward communication tools. Ooma Office's focus on delivering value through simple VoIP solutions makes it a practical choice for small enterprises.
Standout features & integrations:
Features include conference bridge, call blocking, and voicemail audio mail. These features help your team handle calls effectively. The conference bridge allows you to host meetings, and voicemail audio mail ensures you never miss important messages.
Integrations include Microsoft Outlook, Google Contacts, Salesforce, HubSpot, Microsoft Teams, Slack, Zendesk, Zoho CRM, Freshdesk, and Dropbox.
Pros and cons
Pros:
- Virtual receptionist feature
- Supports small teams
- Reliable VoIP services
Cons:
- Limited customization options
- Limited advanced features
OpenPhone is a business phone system designed for startups and small businesses looking to improve their communication. It allows teams to manage calls, messages, and contacts efficiently.
Why OpenPhone is a good RingCentral alternative: OpenPhone offers a simple setup and user-friendly interface, making it ideal for startups. Features like shared phone numbers and voicemail transcription help your team stay connected and organized. Its focus on providing an intuitive experience supports quick onboarding for your team. The platform is tailored for smaller teams, making it a good fit for businesses needing straightforward communication tools.
Standout features & integrations:
Features include call forwarding, voicemail transcription, and contact management. These features ensure your team can manage communications effectively. The call forwarding helps you stay reachable, while contact management keeps your team organized.
Integrations include HubSpot, Slack, Gmail, Microsoft Teams, Salesforce, Google Contacts, Pipedrive, Zapier, Asana, and ClickUp.
Pros and cons
Pros:
- Quick onboarding for teams
- Supports shared phone numbers
- User-friendly interface
Cons:
- Basic reporting capabilities
- Not suited for large enterprises
GoTo Connect is a cloud-based communication platform that caters to small to mid-sized businesses. It combines phone, meeting, and messaging services to enhance team collaboration and customer interactions.
Why GoTo Connect is a good RingCentral alternative: GoTo Connect offers a user-friendly interface and flexible communication options, making it suitable for small to mid-sized teams. Features like customizable call routing and video conferencing support your team's diverse communication needs. Its focus on providing an all-in-one communication solution helps streamline your business operations. The platform's adaptability makes it a strong choice for businesses seeking efficient communication tools.
Standout features & integrations:
Features include call analytics, virtual fax, and mobile app access. These features help your team manage communications on the go. The virtual fax functionality allows you to handle documents digitally, while call analytics provide valuable insights.
Integrations include Salesforce, Microsoft Teams, Slack, Google Workspace, Outlook, Zoho CRM, HubSpot, Zendesk, ServiceNow, and Microsoft Dynamics 365.
Pros and cons
Pros:
- Strong video conferencing tools
- Customizable call routing
- Flexible communication options
Cons:
- Occasional call quality issues
- Basic reporting capabilities
Autres alternatives à RingCentral
Voici d’autres alternatives à RingCentral, qui n’ont pas été sélectionnées pour la liste principale, mais qui valent tout de même le détour :
Critères de sélection des alternatives à RingCentral
Pour sélectionner les meilleures alternatives à RingCentral, j’ai pris en compte les besoins communs et les difficultés fréquemment rencontrées avec les solutions de gestion de l’expérience client, comme l’évolutivité ou la simplicité d’intégration. J’ai aussi utilisé la grille suivante pour garantir une évaluation structurée et objective :
Fonctionnalités clés (25 % de la note globale)
Pour figurer dans cette liste, chaque solution devait répondre à ces besoins essentiels :
- Gérer les interactions avec les clients
- Suivre les retours des clients
- Fournir des analyses et des rapports
- Soutenir la communication multicanale
- Favoriser la collaboration d’équipe
Fonctionnalités différenciantes (25 % de la note globale)
Pour départager les solutions, j’ai également recherché des fonctionnalités uniques, telles que :
- Analyses pilotées par IA
- Transcription en temps réel
- Routage avancé des appels
- Tableaux de bord personnalisables
- Intégration avec les systèmes CRM
Facilité d’utilisation (10 % de la note globale)
Pour évaluer la facilité d’utilisation de chaque système, j’ai pris en considération :
- Interface intuitive
- Navigation simple
- Accès rapide aux fonctionnalités
- Courbe d’apprentissage réduite
- Documentation claire
Onboarding (10 % de la note globale)
Pour jauger l’expérience de démarrage utilisateur, j’ai étudié :
- Disponibilité de tutoriels vidéos
- Visites guidées interactives
- Accès à des modèles prêts à l’emploi
- Chatbots d’assistance
- Webinaires réguliers
Service client (10 % de la note globale)
Pour évaluer le support proposé par chaque éditeur, j'ai pris en compte :
- Disponibilité 24h/24 – 7j/7
- Multiples canaux d’assistance
- Équipe compétente
- Temps de réponse rapide
- Centre d’aide complet
Rapport qualité/prix (10 % de la note globale)
Pour juger le rapport qualité/prix de chaque solution, j’ai analysé :
- Tarification concurrentielle
- Formules flexibles
- Coûts transparents
- Fonctionnalités incluses
- Potentiel de ROI
Avis clients (10 % de la note globale)
Enfin, pour mesurer la satisfaction utilisateur globale, j’ai relevé dans les avis clients :
- Commentaires sur les fonctionnalités
- Retours sur la fiabilité
- Opinions sur la qualité du support
- Expériences sur la simplicité d’usage
- Scores globaux de satisfaction
Pourquoi chercher une alternative à RingCentral ?
Si RingCentral reste une référence en matière de gestion de l’expérience client, plusieurs raisons poussent certains utilisateurs à explorer d’autres pistes. Vous cherchez peut-être une alternative à RingCentral parce que…
- Elle ne propose pas certaines fonctionnalités nécessaires à votre équipe
- Vous avez besoin d'options tarifaires plus abordables
- Vous souhaitez un support client plus performant
- Vous recherchez de meilleures capacités d’intégration
- Votre équipe a besoin d’une interface utilisateur plus simple
- La solution n’est pas disponible dans votre région
Si vous vous reconnaissez dans l’un de ces cas, vous êtes au bon endroit. Ma sélection présente plusieurs outils de gestion de l’expérience client mieux adaptés aux équipes confrontées à ces obstacles avec RingCentral et à la recherche d’alternatives.
Fonctionnalités clés de RingCentral
Voici les principales fonctionnalités de RingCentral pour mieux comparer ce que proposent les solutions alternatives :
- Services de téléphonie : IVR, enregistrement d’appels, SMS professionnels pour une gestion efficace des appels.
- Messagerie : Messagerie d’équipe et messagerie vocale visuelle pour une communication fluide.
- Visioconférence et webinaires : Réunions vidéo et webinaires pour faciliter la collaboration à distance.
- IA et analyses : Tableaux de bord analytiques avancés et IA pour des perspectives métier.
- Sécurité et administration : Sécurité renforcée et portail administrateur pour la gestion des comptes.
- Gestion des appels : Routage, identification de l’appelant et conférences pour optimiser la communication.
- Services de fax : Fax par mail et blocage du spam pour améliorer vos envois de fax.
- Boîte de réception unifiée : Centralise les messages, fax et messageries vocales pour un accès simplifié.
- Gestion de tâches : Création et attribution de tâches directement dans les conversations.
- Intégrations calendaires : Synchronisation avec Microsoft, Google ou les agendas de vos appareils.
Et maintenant ?
Si vous êtes en train de comparer des solutions de gestion de l’expérience client, contactez un conseiller SoftwareSelect pour des recommandations gratuites.
Il vous suffit de remplir un formulaire et d’avoir une discussion rapide où vos besoins seront étudiés en détail. Vous recevrez alors une sélection de logiciels à examiner et serez suivi durant tout votre processus d’achat, y compris lors de la négociation des tarifs.