Le 10 migliori soluzioni gratuite di chat dal vivo nel 2026
Migliori software di live chat gratuiti - Selezione rapida
Il software di live chat gratuito consente al tuo team di chattare con i visitatori del sito in tempo reale tramite un widget o una finestra di chat, senza dover pagare un abbonamento. Se stai cercando il miglior software di live chat gratuito, probabilmente vuoi migliorare il supporto clienti, modernizzare le interazioni con i clienti, aiutare i visitatori a ottenere risposte rapidamente, oppure testare una soluzione di live chat prima di impegnarti economicamente. Questa lista ti offre una panoramica approfondita dei migliori strumenti e app di live chat gratuiti disponibili nel 2026, e di come si adattano alle esigenze di diverse aziende—così potrai ottimizzare l’esperienza utente e fare una scelta sicura in linea con gli obiettivi e il budget del tuo team.
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Riepilogo dei migliori software di live chat gratuiti
Questa tabella riepilogativa confronta i dettagli sui prezzi delle mie migliori selezioni di software di live chat gratuiti per aiutarti a trovare quella più adatta al tuo budget e alle tue esigenze aziendali.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for live chat inside Google Workspace | Free plan + 7-day free trial + free demo available | From $25/user/month (billed annually) | Website | |
| 2 | Best for Shopify store customer chats | 7-day free trial + free plan available | From $24.17/month (billed annually) | Website | |
| 3 | Best for lead capture with pre-chat forms | 15-day free trial + free plan available + free demo | From $39.99/operator/month (billed annually) | Website | |
| 4 | Best for real-time team visibility in live chat | 10-day free trial + free plan available | From $25/agent/month (billed annually) | Website | |
| 5 | Best for built-in help center | 14-day free trial + free demo + free plan available | From $45/workspace/month | Website | |
| 6 | Best for simple multichannel chat for small teams | 14-day free trial + free plan available | From $29/month (billed annually) | Website | |
| 7 | Best for unlimited agent seats without cost | Free forever plan | Free forever plan | Website | |
| 8 | Best all-in-one suite with CRM features | Free plan + 15-day free trial + free demo available | From $49/organization/month (billed annually) | Website | |
| 9 | Best open-source platform with self-hosting | 15-day free trial + free plan available | From $19/agent/month (billed annually) | Website | |
| 10 | Best for omnichannel chat with built-in calling | 14-day free trial + free plan available | From $28/agent/month (billed annually) | Website |
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SupportYourApp
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
Tidio
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
Freshdesk
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.4
Recensioni dei software di live chat gratuiti
Qui sotto trovi i miei riepiloghi dettagliati dei software di live chat gratuiti che sono entrati a far parte della mia selezione. Le mie recensioni offrono uno sguardo approfondito su funzionalità, caratteristiche avanzate, casi d’uso ideali e integrazioni di ogni strumento di live chat, per aiutarti a scegliere quello più adatto a te.
Hiver is a helpdesk platform built inside Google Workspace and Outlook that brings live chat, shared inbox management, email ticketing, and a knowledge base without leaving your inbox.
Who Is Hiver Best For?
Hiver is a strong fit for small to mid-sized support teams that already run their operations inside Google Workspace or Outlook.
Why I Picked Hiver
I picked Hiver as one of the best because it's the only live chat tool I know of that runs natively inside Gmail, with no separate platform to log into. Incoming chats appear directly in a shared Gmail inbox alongside emails, so agents respond from the same place they already work. I also like that chat notifications surface inside Gmail itself, meaning your team never has to check a third-party dashboard to stay on top of new conversations.
Hiver Key Features
- Customer conversation history: View a customer's full email and chat history in one thread so agents have complete context before responding.
- Chat widget customization: Configure the widget's appearance, welcome message, and availability hours to match your brand and support schedule.
- SLA alerts: Set response time thresholds for chat conversations and receive alerts when a conversation is at risk of breaching those limits.
- Multi-channel inbox: Manage live chat alongside email and WhatsApp conversations from a single shared Gmail-based inbox view.
Hiver Integrations
Integrations include Salesforce, HubSpot, NetSuite, Shopify, Asana, and Jira.
What's Free?
Hiver offers a free-forever plan that includes multi-channel ticketing across email, live chat, and a knowledge base. It also features basic collaboration and Slack integration but excludes advanced workflows and analytics.
Pros and Cons
Pros:
- Mentions teammates inside email conversation
- Stops two agents answering same email
- Extracts data using built-in artificial intelligence
Cons:
- Lacks direct social media inbox connections
- Limited customization for live chat icons
New Product Updates from Hiver
Hiver Enhances AI With New Data Sources and Sheet Queries
Hiver introduces Google Drive and Confluence as AI knowledge sources and adds the ability to query Google Sheets using Ask AI. These updates improve how teams access information and generate responses. For more information, visit Hiver’s official site.
Tidio is a live chat and AI chatbot platform that combines a customizable chat widget, behaviour-based automation, and an omnichannel inbox to manage customer conversations across chat, email, and social media channels.
Who Is Tidio Best For?
Tidio is a strong fit for small to mid-sized ecommerce businesses that need a free, easy-to-deploy chat solution with built-in automation.
Why I Picked Tidio
I picked Tidio as one of the best because of how deeply it integrates with Shopify. I can see a customer's cart contents and full order history directly inside the inbox, which means I can recommend products or resolve shipping questions without switching tabs. I'm also able to cancel orders, issue refunds, and update shipping addresses from the same dashboard. Those Shopify-native actions inside the support inbox are genuinely hard to find in a free chat tool.
Tidio Key Features
- Lyro AI agent: An AI-powered bot that automatically handles customer questions using your support content.
- Flows builder: A no-code, drag-and-drop chatbot editor with 40+ pre-built templates for automating common chat scenarios.
- Live visitors list: A real-time view of every active visitor on your site, including the pages they're browsing.
- Omnichannel inbox: A unified inbox that pulls in messages from live chat, email, Instagram, WhatsApp, and Messenger.
Tidio Integrations
Integrations include Instagram, Messenger (Meta), Shopify, WhatsApp, WordPress, Zapier, Zendesk, ActiveCampaign, Adobe Commerce, and Agile CRM.
What's Free?
Tidio offers a free-forever plan that includes 50 billable conversations per month, up to 10 agent seats, and 100 Flows visitors reached. You also get a one-time allotment of 50 Lyro AI conversations, though that limit doesn't refresh unless you upgrade to a paid Lyro plan.
Pros and Cons
Pros:
- Lyro AI answers from your help docs
- Shopify order data visible inside chats
- Visual chatbot Flows builder included free
Cons:
- Analytics reporting lacks granular details
- Caps human operator seats at 10 on main plans
New Product Updates from Tidio
Tidio Expands Lyro AI Across Email and Chat
Tidio expands Lyro AI to email ticketing and enhances its chatbot with Claude 3.0 integration. These updates improve automation across support channels and enhance AI-driven interactions. For more information, visit Tidio’s official site.
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ProProfs Chat is a live chat software solution that lets you add chat to your website, capture visitor details with custom forms, manage multiple chats at once, and automate responses with chatbots.
Who Is ProProfs Chat Best For?
ProProfs Chat is a good fit for small to midsize businesses that need to capture leads and engage website visitors directly in real time.
Why I Picked ProProfs Chat
I chose ProProfs Chat because its pre-chat forms are easy to customize, helping my team grab lead info before the chat even begins. I can use simple rules to set up different questions for different visitors, making the forms feel more personal and relevant. Also, the automated lead routing sends every lead straight to the right team member, so we don't have to sort through them ourselves.
ProProfs Chat Key Features
- Chat transcripts and history: See past conversations directly from the dashboard for easy follow-up.
- Saved responses: Set up predefined replies for common questions to save typing time.
- Visitor monitoring: Track real-time visitor activity, including pages viewed and time spent on site.
- Chatbot builder: Design and deploy AI-powered chatbots to answer questions and assist visitors automatically.
ProProfs Chat Integrations
Integrations include WordPress, Shopify, Salesforce, Zoho CRM, Wix, Adobe Commerce, Mailchimp, BigCommerce, Drupal, and Microsoft Dynamics CRM.
What's Free?
ProProfs Chat offers a free-forever plan that supports one operator with unlimited chat history. Advanced features like social media integrations, AI chatbot automation, and multiple branding require paid plans.
Pros and Cons
Pros:
- Post-chat surveys for instant feedback
- Customizable pre-chat forms for leads
- Ready-to-use templates for common queries
Cons:
- Limited options for automated routing
- No social media messaging support
Chatra is a live chat software for websites that lets your team use private and group chats, see which agents are online, and lets visitors leave messages when agents are unavailable.
Who Is Chatra Best For?
Chatra is a solid choice for small to midsize teams that want collaborative live chat and quick team insights for web-based customer support.
Why I Picked Chatra
I picked Chatra as one of the best because it gives my team real-time visibility into who’s online and which teammates are actively engaged in chats. I find the agent-to-agent chat and group chat features make complex customer issues easier to resolve. I use the team presence indicators to manage agent workload and make sure no chats go unanswered.
Chatra Key Features
- Widget customization: Adjust colour schemes, chat position, and language settings for your website.
- Offline messaging: Allows visitors to leave messages when no agents are available.
- Typing insights: See what visitors are typing before they hit send.
- Multi-channel support: Respond to messages from Facebook and email within one dashboard.
Chatra Integrations
Integrations include WordPress, Shopify, WooCommerce, BigCommerce, Slack, Help Scout, and Zapier.
What's Free?
Chatra offers a free-forever plan for one agent with basic live chat features. Group chat, automation, and advanced integrations require paid plans.
Pros and Cons
Pros:
- Group chat for complex problems
- Intelligent routing to specific departments
- Typing previews of customer messages
Cons:
- Basic analytics for small teams
- Limited third-party app directory
Crisp is a live chat software solution that combines real-time chat, chatbot automation, omnichannel messaging, a built-in knowledge base, and shared inbox functionality.
Who Is Crisp Best For?
Crisp is a good fit for small to midsize businesses that want to unify live chat, help center, and automated messaging within a single platform.
Why I Picked Crisp
I picked Crisp because it combines live chat, help center, and workflow automation in one place. My team uses its knowledge base for self-service while routing complex customer interactions to agents. The AI chatbots handle repetitive queries so the support team can focus on higher-value conversations.
Crisp Key Features
- Multi-channel inbox: Manage chats from email, Messenger, Instagram, and SMS alongside live chat in one dashboard.
- Co-browsing: View visitors’ screens and guide them through troubleshooting in real time.
- Visitor timeline: See a visitor’s past interaction and activity while you chat.
- Typing preview: View what visitors are typing before they hit send for faster response preparation.
Crisp Integrations
Integrations include Slack, HubSpot, Zapier, Shopify, WordPress, Facebook Messenger, Instagram, Twilio SMS, Telegram, and Salesforce.
What's Free?
Crisp offers a free-forever plan with up to 2 agent seats and unlimited conversations. The free plan includes basic live chat, shared inbox, mobile and desktop apps, with some integrations limited to paid plans.
Pros and Cons
Pros:
- Easy-to-use interface
- Supports co-browsing and screen sharing
- Combines live chat and help center
Cons:
- No built-in video call
- High price jump for automation
Chaport is a simple live chat software for small teams that brings together website chat, social media messaging, chatbot automation, and knowledge base management in one user-friendly dashboard.
Who Is Chaport Best For?
Chaport is a good fit for small businesses, startups, and customer support teams who want an easy way to handle customer conversations across multiple channels.
Why I Picked Chaport
I picked Chaport as one of the best live chat apps because it's one of the only live chat tools where my team can cover web chat, Facebook, and Telegram from a single dashboard. I like how it includes AI chatbots and a searchable knowledge base, which helps improve customer interactions without overwhelming the support team.
Chaport Key Features
- Knowledge base: Create help articles and FAQs to reduce incoming chat volume.
- Pre-chat forms: Gather customer data before starting a chat session.
- Visitor typing insights: See what visitors are typing in real time before they hit send.
- Offline messaging: Capture and manage messages when no agents are online.
Chaport Integrations
Integrations include Facebook, Telegram, Viber, WordPress, Joomla!, Shopify, Google Analytics, Bubble, and Zapier.
What's Free?
Chaport offers a free-forever plan with unlimited chats and websites. The free plan includes basic live chat tools and a 60-day chat history, with restrictions on advanced widget customization and integrations.
Pros and Cons
Pros:
- Unified inbox for multiple websites
- Automatic chat invites based on behaviour
- Supports visitor information preview
Cons:
- No built-in voice or video calling
- Limited reporting in the free plan
tawk.to is a free live chat software that comes with an easy-to-install chat widget, real-time chat tracking, and tools for routing chat conversations, managing canned responses, and coordinating multiple support agents in one dashboard.
Who Is tawk.to Best For?
tawk.to suits customer support teams and small businesses that need to handle high chat volume while adding agents without increasing costs.
Why I Picked tawk.to
I picked tawk.to because I can add unlimited agents without extra cost, which is rare for free live chat software. I like that my support team can easily monitor website visitors, assign chats, and manage saved responses, all without restricting team members or increasing price. In my experience, this makes scaling live support far simpler when you have growing customer engagement or heavy chat traffic.
tawk.to Key Features
- Real-time visitor tracking: See what visitors are doing on your site and start proactive chat at the right moment.
- Automated triggers: Set up automated greetings or messages based on visitor behaviour.
- Mobile app support: Reply to chats and monitor activity from iOS and Android devices.
- Widget customization: Adjust chat widget colours, positions, and branding with flexible customization options.
tawk.to Integrations
Integrations include Shopify, WooCommerce, WordPress, Zapier, Slack, and Google Analytics, with API access for custom workflows and integrations.
What's Free?
tawk.to offers a free-forever plan with unlimited agents and unlimited chat history. The free version includes all core chat platform features but displays tawk.to branding on the chat window.
Pros and Cons
Pros:
- Built-in help center for customers
- Real-time monitoring of website visitors
- Free forever for unlimited agents
Cons:
- Advanced AI features require paid add-ons
- Payment is required to remove branding
Bitrix24 is a business management platform that includes free live chat, CRM, project management, and sales tools, so you can manage customer support and sales in one place.
Who Is Bitrix24 Best For?
Sales and support teams at small to midsize businesses that want to manage live chat, sales, and customer communication in one place.
Why I Picked Bitrix24
I picked Bitrix24 as one of the best because it gives me live chat alongside a full-featured CRM, so I can track every conversation and follow up with leads without switching platforms. I like having chat, email, phone, and social messaging in the same workspace. The built-in lead management and workflow automation help my team move from first message to closed deal without jumping between systems.
Bitrix24 Key Features
- In-app chat widget: Add live chat to your website to engage visitors instantly.
- Chatbot builder: Automate responses for common questions using customizable bots.
- Visitor tracking: Monitor site visitor activity and see their browsing history in real time.
- Multi-channel inbox: Respond to chats, emails, and social messages from a single dashboard.
Bitrix24 Integrations
Integrations include WhatsApp, Telegram, Zapier, QuickBooks, Trello, Asana, Jira, WooCommerce, RingCentral, and Twilio.
What's Free?
Bitrix24 offers a free-forever plan with unlimited users and 5 GB of online storage. It includes a knowledge base and unlimited storage for files, but restricts chat history to 30 days and restricts access to automation.
Pros and Cons
Pros:
- Internal social network for teams
- Project management with chat tasks
- Full CRM for sales pipelines
Cons:
- Navigation can be complex
- Steeper learning curve
Chatwoot is an open-source live chat platform that lets you manage customer conversations across website chat, email, social media, and messaging platforms with collaborative team inbox features.
Who Is Chatwoot Best For?
Chatwoot is a strong fit for technical teams or companies seeking a fully open-source, self-hosted live chat and omnichannel inbox solution.
Why I Picked Chatwoot
I picked Chatwoot because I like having full control over my live chat system, from deployment to data security, thanks to its open-source and self-hosted capabilities. I can customize everything, even down to the UI and integrations, without relying on external SaaS vendors. My team uses features like omnichannel inbox and rule-based automation to handle conversations across WhatsApp, Facebook, Telegram, and more, all on our infrastructure.
Chatwoot Key Features
- Saved Replies: Send quick, pre-written replies to common questions directly from the chat window.
- Contact management: Store detailed customer profiles and conversation history for every contact.
- Customized Widget: Customize the appearance and branding of the chat widget to fit your site’s style.
- Conversation assignment: Assign chats to specific team members for better workflow organization.
Chatwoot Integrations
Integrations include Slack, Linear, Google Translate, LeadSquared, and Dialogflow.
What's Free?
Chatwoot offers a free-forever self-hosted plan with 2 agents and 500 conversations. Some advanced features and built-in integrations are only available on paid plans.
Pros and Cons
Pros:
- Labelling system for conversation sorting
- Self-hosting for complete data privacy
- Full control over chat system setup
Cons:
- Limited templates for automated bots
- Requires technical knowledge to host
JivoChat is a live chat software for websites and apps that combines web chat, phone calls, social media, and messages in one place.
Who Is JivoChat Best For?
JivoChat suits customer service teams in small and midsize businesses that want to manage chat, calls, and messaging channels from a single platform.
Why I Picked JivoChat
I picked JivoChat as one of the best because it combines chat, phone, and social channels in a single inbox. I can handle calls alongside chat and email in the same dashboard, which is rare among free chat software. I like how my team can answer messages from WhatsApp, Instagram, and Facebook alongside website chat, without switching tabs.
JivoChat Key Features
- Canned responses: Save quick replies for fast answers to common questions.
- Visitor monitoring: Track who is on your site in real time.
- Chat transfer: Move chats between team members without losing context.
- Multi-language support: Offer chat in several languages for global customers.
JivoChat Integrations
Integrations include Facebook Messenger, WhatsApp, Instagram, Viber, Slack, Shopify, Pipedrive, amoCRM, Bitrix24, Wix, and Zapier, with API access for custom integrations.
What's Free?
JivoChat offers a free-forever plan for up to five agents and unlimited websites. It includes omnichannel support across Telegram, Viber, and Facebook, but limits chat history to two months and restricts access to advanced CRM integrations.
Pros and Cons
Pros:
- Callback requests for phone support
- Corporate phone system inside the app
- Manage social media channels in one place
Cons:
- Limited control over automatic chat pop-ups
- Fees for advanced phone features
Altri software di live chat gratuiti
Ecco alcune altre opzioni di software di live chat gratuito che non sono entrate nella mia selezione ma che vale comunque la pena provare:
- Social Intents
Microsoft Teams integration for live chat
- Smartsupp
For chat with visitor session recordings
- Zendesk
For managing omnichannel support
- Olark
For accessible live chat for all users
- Freshchat
For multilingual customer messaging
- HelpCrunch
For customizing live chat and messaging
- LiveAgent
For chat with built-in ticketing system
- LiveChat
For real-time website sales engagement
- ThriveDesk
For automated WooCommerce support
- Chatway
For quick and easy live chat setup
How I Evaluate Free Live Chat Software
Free live chat software turns passive website traffic into real-time conversations for small teams and startups that can't yet justify a paid support platform. My evaluation starts by checking whether a tool meets a baseline of must-have capabilities, then shifts to what actually sets the better picks apart.
Core Functionality (Table Stakes for This List)
For free live chat software, the core functionality I test and evaluate is:
- Embeddable chat widget: I check that the widget loads fast, works across mobile and desktop browsers, and installs on any site with a simple code snippet or CMS plugin.
- Agent console: The operator dashboard needs to support multiple simultaneous conversations and show visitor details like current page and location.
- Offline messaging: When no agents are available, the widget should switch to a contact form so leads and support requests aren't lost overnight or on weekends.
- Chat history: Transcript storage matters for returning visitors. I look at retention limits, since some free plans cap history at 30 or 60 days.
- Canned responses: Pre-written reply templates let a solo agent juggle five chats at once without sacrificing quality. Most tools offer these, but depth varies.
- Proactive triggers: Auto-triggered messages based on visitor behavior, like time on a pricing page, separate real chat platforms from basic widgets.
- Widget customization: Brand colors, logos, welcome text, and positioning should all be adjustable so the widget fits your site rather than looking like a third-party add-on.
A tool has to deliver most of these capabilities to earn a spot on the list. From there, I consider what sets each tool apart.
Standout Features (What Separates the Picks)
Where some live chat tools stand out is with their AI-powered chatbots and response suggestions that let small teams handle volume with fewer hands. I also check for native integrations with CRMs and e-commerce platforms, since blending website chat with order lookups or contact management is a huge timesaver. Omnichannel support is increasingly common—tools that let you manage Facebook Messenger, WhatsApp, or SMS in the same inbox can mean the difference between scattered and streamlined conversations.
What I Weigh Beyond Features
Free plan generosity is the biggest differentiator here. I evaluate agent limits, monthly chat caps, and history retention to gauge whether a plan is genuinely usable long-term or just a trial in disguise. A mobile agent app also matters—solo operators answering chats from their phone between meetings is a real scenario. I look at the upgrade path too, because a free plan that jumps to $99/month creates an awkward gap for growing teams who need one or two paid features but aren't ready for enterprise pricing.
È facile perdersi tra lunghe liste di funzionalità e strutture di prezzo complesse. Per aiutarti a rimanere focalizzato mentre affronti il tuo percorso di selezione software, ecco un elenco di fattori da tenere a mente:
| Fattore | Cosa Considerare |
|---|---|
| Scalabilità | Il piano gratuito coprirà il volume di chat e la dimensione del team previsti man mano che la tua azienda cresce? |
| Integrazioni | Si collega in modo nativo al tuo CRM, helpdesk o strumenti ecommerce—sia ora che in futuro? |
| Personalizzazione | Puoi facilmente personalizzare aspetto e flusso di lavoro del widget di chat per allinearli al tuo brand e sito web? |
| Facilità d’uso | Il tuo team riuscirà ad apprendere velocemente e gestire le chat senza necessità di formazione o competenze tecniche approfondite? |
| Implementazione e onboarding | Quanto tempo ci vuole per iniziare a usare lo strumento e quali risorse (guide, supporto all’installazione) sono disponibili? |
| Costo | Ci sono costi nascosti, limiti per utenti o chat, oppure aggiornamenti obbligatori oltre il piano gratuito? |
| Sicurezza | I dati di chat dei tuoi clienti saranno archiviati in modo sicuro e lo strumento offre controlli adeguati sui dati? |
| Disponibilità supporto | Quali opzioni di assistenza (chat, email, knowledge base) offre il piano gratuito e durante l’onboarding? |
Che cos’è un software di live chat gratuito?
Un software di live chat gratuito ti permette di aggiungere messaggistica in tempo reale al tuo sito web senza costi, così da poter comunicare istantaneamente con visitatori o clienti. Di solito include un widget di chat via web e una dashboard per la gestione delle conversazioni. I piani gratuiti comprendono generalmente le funzionalità base della chat, ma possono limitare il numero di utenti, il volume delle chat o le integrazioni.
Funzionalità del software di live chat gratuito
Vediamo insieme le funzionalità più comuni nei software di live chat e quelle che normalmente sono incluse nei piani gratuiti rispetto a quelli a pagamento.
Tipiche funzionalità gratuite dei software di live chat
- Widget di chat live: Consente di incorporare una chatbox sul tuo sito web così i visitatori possono avviare conversazioni in tempo reale con il tuo team.
- Storico base delle conversazioni: Memorizza le chat recenti così gli operatori possono rivedere le conversazioni passate e offrire un supporto coerente.
- Notifiche per gli operatori: Avvisa gli agenti quando arrivano nuovi messaggi o chat, aiutandoli a rispondere rapidamente alle richieste dei clienti.
- Trasferimento della chat: Permette agli operatori di supporto di passare le conversazioni ad altri membri del team, se necessario.
- Instradamento limitato delle chat: Instrada le chat in arrivo agli operatori disponibili o assegnati, seguendo parametri di base stabiliti dall'azienda.
- Gestione utenti: Permette di invitare più membri del team e assegnare ruoli basilari all’interno del sistema di chat.
- Visualizzazione informazioni visitatore: Mostra informazioni di base sul visitatore, come posizione geografica o fonte di provenienza, agli agenti durante le chat.
- Personalizzazione dell’aspetto: Consente semplici modifiche ai colori, al branding o al messaggio di benvenuto del widget di chat per adattarlo al sito.
Tipiche funzionalità a pagamento dei software di live chat
- Automazione avanzata e chatbot: Utilizza bot basati su AI o regole per rispondere a domande ripetitive o instradare le chat senza intervento umano.
- Messaggistica omnicanale: Integra la messaggistica su web, social media, email e SMS in una singola casella di posta per una gestione unificata.
- Analisi dettagliate e reportistica: Fornisce dati dettagliati sul volume delle chat, tempi di risposta degli operatori e soddisfazione dei clienti, per monitorare le performance.
- Trigger proattivi di chat: Invita automaticamente i visitatori a una chat in base al loro comportamento, come il tempo trascorso sulla pagina o l’intenzione di uscita.
- Supporto multilingue: Permette di offrire interfacce di chat e risposte preimpostate in più lingue, così da supportare un pubblico globale.
- Integrazione con CRM e helpdesk: Sincronizza dati delle chat, contatti e trascrizioni automaticamente con piattaforme più ampie di servizio clienti o vendite.
- Permessi utente avanzati: Offre controlli di accesso dettagliati basati sui ruoli per la gestione dei privilegi di operatori e amministratori.
- Condivisione file e supporto multimediale: Consente agli utenti di inviare e ricevere allegati, screenshot o video direttamente nella finestra di chat.
- Chiamate video o vocali: Permette di effettuare chiamate vocali o video in tempo reale tramite il widget di chat per un supporto più personale.
- Workflow personalizzati e API: Consentono alle aziende di costruire regole, automazioni o integrazioni con altri software per esperienze su misura.
Vantaggi dei software di live chat gratuiti
L’implementazione di un software di live chat gratuito offre diversi vantaggi per il tuo team e la tua azienda. Ecco alcuni benefici a cui puoi andare incontro:
- Coinvolgimento dei clienti in tempo reale: Comunica direttamente con i clienti appena visitano il tuo sito usando il widget di chat incorporato.
- Riduzione dei costi di supporto: Gestisci più clienti con meno risorse gestendo più chat contemporaneamente invece di telefonate o email.
- Onboarding rapido del team: Fai acquisire rapidamente dimestichezza ai nuovi operatori grazie a dashboard intuitive, gestione utenti e risorse formative.
- Miglioramento della soddisfazione del cliente: Fornisci risposte immediate alle domande, risolvi tempestivamente i problemi e mantieni lo storico delle conversazioni per il contesto.
- Integrazione facile con il sito web: Aggiungi la chat al sito senza requisiti tecnici complessi né bisogno di competenze di programmazione.
- Accesso illimitato agli utenti: Invita l’intero team a partecipare al supporto in chat, poiché la maggior parte dei piani gratuiti prevede limiti generosi per gli operatori.
- Accesso alle funzionalità principali senza rischi: Prova le funzionalità di base della live chat e valuta ciò che funziona per la tua azienda senza impegno economico.
Costi e prezzi dei software di live chat
Mi rendo conto che sei arrivato a questo articolo alla ricerca delle migliori opzioni di software di live chat disponibili gratuitamente. Tuttavia, poiché i piani gratuiti offrono solo funzionalità limitate, è molto probabile che in futuro avrai bisogno di passare a un piano superiore.
La tabella qui sotto riassume i piani comuni, i prezzi medi e le funzionalità tipiche incluse nei software di live chat:
Tabella di Confronto dei Piani per Software di Chat dal Vivo
| Tipo di Piano | Prezzo Medio | Caratteristiche Comuni |
|---|---|---|
| Piano Gratuito | $0 | Widget di chat dal vivo di base, strumenti principali di gestione degli utenti, cronologia chat limitata, personalizzazione semplice e notifiche essenziali. |
| Piano Personale | $5-$15/user/month | Trascrizioni delle chat, trasferimento chat tra operatori, reportistica leggera, analisi dei visitatori e opzioni di integrazione di base. |
| Piano Business | $20-$40/user/month | Automazione avanzata, supporto omnicanale, analisi dettagliate, strumenti chatbot, personalizzazione ampliata e integrazioni CRM. |
| Piano Enterprise | $50-$100/user/month | Flussi di lavoro personalizzati, supporto prioritario, sicurezza potenziata, accesso API, ruoli utente avanzati e funzioni di compliance. |
FAQ sui Software di Chat dal Vivo Gratuiti
Ecco alcune risposte alle domande più comuni sui software di chat dal vivo gratuiti:
Il software di chat dal vivo gratuito è davvero gratuito?
Sì, la maggior parte dei software di chat dal vivo gratuiti offre un piano senza costi che puoi utilizzare finché vuoi. Tuttavia, questi piani solitamente hanno limiti riguardo agli operatori di supporto, al volume di chat o alle funzionalità avanzate, il che può influire sulla soddisfazione dei clienti e rendere necessario un upgrade man mano che l’azienda cresce. Anche se il prezzo iniziale è zero, potresti dover ricorrere in futuro ad add-on o a un livello a pagamento per poter gestire operazioni su scala più ampia.
Posso usare il software di chat dal vivo gratuito su più siti web?
Alcuni piani gratuiti ti permettono di installare il widget di chat su più di un sito web, ma molti limitano l’uso a un solo dominio. Controlla sempre le funzionalità della piattaforma e i dettagli dei prezzi per non avere sorprese dopo l’installazione. Se vuoi ampliare la tua presenza, alcuni strumenti offrono una gestione multi-sito generosa anche nei piani base.
Quanto è sicuro il software di chat dal vivo gratuito?
La maggior parte degli strumenti gratuiti include crittografia di base e protezione dei dati dei clienti. Se gestisci dati sensibili, scegli opzioni con conformità GDPR, archiviazione sicura dei dati e policy sulla privacy trasparenti per tutelare tutte le interazioni con i clienti. Che tu utilizzi uno strumento piccolo o grande, assicurarti che l’integrazione CRM sia sicura è fondamentale per mantenere la fiducia durante le conversazioni in tempo reale
Quanto è semplice integrare una chat dal vivo su un sito web?
La maggior parte delle soluzioni di chat dal vivo è senza codice e facile da usare. Di solito puoi installare la chat aggiungendo uno script al tuo sito o tramite un plugin per la piattaforma scelta. L’installazione spesso richiede meno di un’ora, ma configurare flussi di lavoro, instradamento e automazioni può richiedere più tempo in base alle necessità. Per le startup, l’utilizzo di risposte preimpostate e domande frequenti nella finestra chat può aiutare il team a gestire le conversazioni in modo più efficiente.
Il software di chat dal vivo gratuito rallenta il mio sito web?
La maggior parte delle app di chat dal vivo è studiata per avere un impatto minimo sulla velocità del sito, così da non compromettere l’esperienza e la soddisfazione dei visitatori. Le prestazioni possono variare, quindi è sempre consigliato testare la piattaforma chat dopo l’installazione per assicurarsi che la navigazione resti veloce. Una soluzione di chat ottimizzata garantisce che le conversazioni in tempo reale non penalizzino le conversioni.