15 Best Customer Service Outsourcing Companies Of 2023

SupportYourApp is a customer service outsourcing company with a particular focus on tech startups. The company operates in over seven locations worldwide, providing 24/7 omnichannel customer service across 55 languages. This makes them an ideal choice for tech startups requiring around-the-clock, multilingual support.

SupportYourApp provides multi-channel support, including phone, email, live chat, and eCommerce and Amazon seller support. Plus, they also offer technical support and customer retention services, helping businesses deliver top-notch customer service without having to manage it all in-house. They'll also handle all the hiring, onboarding, and training required to get their support consultants up-to-speed on your business, which is a significant advantage for startups looking to scale quickly without the burden of building an in-house customer service team.

One standout feature in their service offering is their commitment to data security. SupportYourApp has ISO/IEC 27001:2013 and PCI/DSS certifications and is compliant with all GDPR regulations. They were also the recipient of a Customer Centricity World Series Award in 2020-2023 for their customer-centric approach.

Another important detail to note is the speed and thorough approach they take to customer onboarding. After signing up with their service, you can expect to have your kickoff meeting within 1-2 days. Following that, you'll meet your outsourced customer service reps and they'll undergo their required training within the next 2 weeks, leading to your official service launch and initial invoice within 30 days of your sign-up date.

WOW24-7 is a customer services outsourcing company that provides 24/7 (incl. after hours, weekends & holidays) customer and tech support to US and European-based SaaS, IoT, Retail, and Travel companies—and they offer coverage in 10+ languages. They handle everything from answering customer queries, managing complaints, to providing technical support. It's like having a full-fledged customer service department without the overheads.

It helps Customer & Technical Support Executives forget about CSRs & Team Leads hiring, onboarding, training & inconsistent CSAT. What sets WOW24-7 apart from other customer service outsourcing companies is their commitment to providing personalized service. They take the time to understand your business processes, software, data security standards, and, most importantly, your customers and then tailor their services accordingly. This means that your customers get the kind of service they expect, which in turn leads to higher customer satisfaction and loyalty.

Influx is a customer service operation that expands organically as your business scales. Issues are resolved quickly across multiple channels, including email, chat support, social media, and voice. Trained customer service professionals can be dedicated to managing specific channels as required.

The company provides onshore and offshore agent options, both pre-trained for customer interaction. Companies can start with the basic service, then expand into multichannel, proactive onboarding and insights.

Three levels of customer service management ensure that nothing slips through the cracks.

Influx costs from $999/month for 8 hours a day, 7 days a week customer service support for your business.

Skycom is an experience call center provider based in Florida, USA. Operations across Latin America and the Philippines allow the company to provide truly multi-continental assistance. Skycom staff may be based in a conventional call center or work from home.

This flexibility allows the company to provide optimal service and exceed customer expectations for each client.The company boasts PCI, SOC 1-2, and HIPAA certifications, allowing it to work with the broadest possible range of organizations. It also uses AI to enhance its customer service operations.

Skycom offers free consulting, plus a fast ramp-up with no licensing or setup fees.

Skycom offers customized pricing upon request.

Integra takes a science-based approach to customer care. Agents are trained in customer psychology to increase levels of customer satisfaction and turn customers into brand ambassadors.The company offers support by phone, email, and live chat.

In addition, qualified and certified technical experts are on hand to assist with more challenging customer queries and issues. Integra handles both pre-sales and post-sales support, together with order taking, shipping tracking, upgrades, and cancellations.

Any customer service agent can also arrange refunds, schedule appointments, and conduct surveys.

Integra cots from $7.95/hour.

Back Office Betties offers a team of trained virtual legal receptionists. Their role is to assist legal firms by completing client intakes, screening for solicitors, and taking on routine tasks. The service is simple to set up and use. You direct all your calls to the provided phone number, so that the receptionist team can deal with them.

Attorneys get to spend more time on billable hours while admin work gets done efficiently. Outbound call requests are handled within 90 minutes during business hours, and agents never place calls on hold to take another call.

Back Office Betties costs from $349/month.

Pure Moderation is a global business process outsourcing company providing solutions customized to clients’ specific needs. With multiple call centers available, the company can scale up or down according to changing requirements.

As a result, it can work with companies ranging from startups to global organizations. Pure Moderation offers customized pricing upon request.

Wing Virtual Assistant provides small business operations with the ability to outsource non-core tasks. Assistants can take on tasks such as web research, managing expenses, and scheduling appointments. They can also handle sourcing, CRM tools, or internal support. Clients pay a fixed monthly price for a dedicated virtual assistant.

Each assistant can serve in several roles and help the business in multiple ways.

The Wing Assistant system allows you to define roles using a simple drag-and-drop user interface.

Wing costs from $499/month.

Upwork is a platform that connects businesses with freelance talent. It can be a great place to hire customer service and technical support assistants directly without paying the overheads associated with larger outsourcing companies. However, you can also hire entire teams from customer support firms.

To get started, you can post your requirements, detailing exactly what you are looking for. Then you can evaluate the applications and shortlist your preferred candidates.

Upwork includes a full range of features, such as chat scheduling, feedback sharing, global payments, and needs analysis.

Upwork pricing depends on the independent freelancer rates.

PartnerHero provides customer support teams that are fully aligned with your brand. Each team is custom-built to match the client’s culture and business needs. Service is offered 24 hours a day, 365 days a year, with onshore, nearshore, and offshore options available.

Agents provide support by SMS, email, phone, and chat. Technical specialists are available to help with matters such as regression and snapshot testing, refactor tests, and black-box testing. Other services such as acceptance and localization testing can also be arranged.

PartnerHero costs from $10/hour.