Best Customer Service Outsourcing Companies Shortlist
Here are the top 10 customer service outsourcing companies I’d like to highlight out of the 15 I’ve included in this article:
Our one-on-one guidance will help you find the perfect fit.
In today’s world, people have high expectations regarding customer service. But for a growing business, delivering a high level of in-house support can be challenging. To provide quick and high-quality customer service, you need a dedicated team of customer service representatives.
Thankfully, customer service outsourcing companies are a practical and affordable solution. They take the problem off your hands, taking good care of your customers while you take care of your core business.
In this article, I’ll discuss the best options out there for outsourced customer support. I’ll highlight their strengths to help you figure out the best outsourcing partner for you.
What Is Customer Service Outsourcing?
Customer service outsourcing is the practice of hiring an external service provider to handle your customer service operations. Your outsourcing partner will tackle your customer's issues on your behalf. This can include a range of services, including tech support, staffing, and phone answering services. The exact details of your outsourcing arrangement would be specified in a service level agreement (SLA). Typically, the client company receives a monthly bill for the services rendered, similar to a SaaS payment model.
Overviews Of The 10 Best Customer Service Outsourcing Companies
Here’s a brief description of each customer service outsourcing company that explains the key services each service provider offers.
SupportYourApp
Best for 24/7 global customer support in 55 languages
SupportYourApp is a customer service outsourcing company with a particular focus on tech startups. The company operates in over seven locations worldwide, providing 24/7 omnichannel customer service across 55 languages. This makes them an ideal choice for tech startups requiring around-the-clock, multilingual support.
SupportYourApp provides multi-channel support, including phone, email, live chat, and eCommerce and Amazon seller support. Plus, they also offer technical support and customer retention services, helping businesses deliver top-notch customer service without having to manage it all in-house. They'll also handle all the hiring, onboarding, and training required to get their support consultants up-to-speed on your business, which is a significant advantage for startups looking to scale quickly without the burden of building an in-house customer service team.
One standout feature in their service offering is their commitment to data security. SupportYourApp has ISO/IEC 27001:2013 and PCI/DSS certifications and is compliant with all GDPR regulations. They were also the recipient of a Customer Centricity World Series Award in 2020-2023 for their customer-centric approach.
Another important detail to note is the speed and thorough approach they take to customer onboarding. After signing up with their service, you can expect to have your kickoff meeting within 1-2 days. Following that, you'll meet your outsourced customer service reps and they'll undergo their required training within the next 2 weeks, leading to your official service launch and initial invoice within 30 days of your sign-up date.
WOW24-7
Best solution for 24/7 omni-channel customer support for USA and Europe
WOW24-7 is a customer services outsourcing company that provides 24/7 (incl. after hours, weekends & holidays) customer and tech support to US and European-based SaaS, IoT, Retail, and Travel companies—and they offer coverage in 10+ languages. They handle everything from answering customer queries, managing complaints, to providing technical support. It's like having a full-fledged customer service department without the overheads.
It helps Customer & Technical Support Executives forget about CSRs & Team Leads hiring, onboarding, training & inconsistent CSAT. What sets WOW24-7 apart from other customer service outsourcing companies is their commitment to providing personalized service. They take the time to understand your business processes, software, data security standards, and, most importantly, your customers and then tailor their services accordingly. This means that your customers get the kind of service they expect, which in turn leads to higher customer satisfaction and loyalty.
InfluX
Best for customer service that matches your brand voice
Influx is a customer service operation that expands organically as your business scales. Issues are resolved quickly across multiple channels, including email, chat support, social media, and voice. Trained customer service professionals can be dedicated to managing specific channels as required.
The company provides onshore and offshore agent options, both pre-trained for customer interaction. Companies can start with the basic service, then expand into multichannel, proactive onboarding and insights.
Three levels of customer service management ensure that nothing slips through the cracks.
Influx costs from $999/month for 8 hours a day, 7 days a week customer service support for your business.
Skycom
Best for multi-continent operations
Skycom is an experience call center provider based in Florida, USA. Operations across Latin America and the Philippines allow the company to provide truly multi-continental assistance. Skycom staff may be based in a conventional call center or work from home.
This flexibility allows the company to provide optimal service and exceed customer expectations for each client.The company boasts PCI, SOC 1-2, and HIPAA certifications, allowing it to work with the broadest possible range of organizations. It also uses AI to enhance its customer service operations.
Skycom offers free consulting, plus a fast ramp-up with no licensing or setup fees.
Skycom offers customized pricing upon request.
Integra
Best for professionals trained in customer psychology
Integra takes a science-based approach to customer care. Agents are trained in customer psychology to increase levels of customer satisfaction and turn customers into brand ambassadors.The company offers support by phone, email, and live chat.
In addition, qualified and certified technical experts are on hand to assist with more challenging customer queries and issues. Integra handles both pre-sales and post-sales support, together with order taking, shipping tracking, upgrades, and cancellations.
Any customer service agent can also arrange refunds, schedule appointments, and conduct surveys.
Integra cots from $7.95/hour.
Back Office Betties
Microsourcing provides English-speaking agents at an affordable cost
Back Office Betties offers a team of trained virtual legal receptionists. Their role is to assist legal firms by completing client intakes, screening for solicitors, and taking on routine tasks. The service is simple to set up and use. You direct all your calls to the provided phone number, so that the receptionist team can deal with them.
Attorneys get to spend more time on billable hours while admin work gets done efficiently. Outbound call requests are handled within 90 minutes during business hours, and agents never place calls on hold to take another call.
Back Office Betties costs from $349/month.
Pure Moderation
Best for support in multiple languages
Pure Moderation is a global business process outsourcing company providing solutions customized to clients’ specific needs. With multiple call centers available, the company can scale up or down according to changing requirements.
As a result, it can work with companies ranging from startups to global organizations. Pure Moderation offers customized pricing upon request.
Wing
Best for individual customer service assistants
Wing Virtual Assistant provides small business operations with the ability to outsource non-core tasks. Assistants can take on tasks such as web research, managing expenses, and scheduling appointments. They can also handle sourcing, CRM tools, or internal support. Clients pay a fixed monthly price for a dedicated virtual assistant.
Each assistant can serve in several roles and help the business in multiple ways.
The Wing Assistant system allows you to define roles using a simple drag-and-drop user interface.
Wing costs from $499/month.
Upwork
Best for a freelance customer service solution
Upwork is a platform that connects businesses with freelance talent. It can be a great place to hire customer service and technical support assistants directly without paying the overheads associated with larger outsourcing companies. However, you can also hire entire teams from customer support firms.
To get started, you can post your requirements, detailing exactly what you are looking for. Then you can evaluate the applications and shortlist your preferred candidates.
Upwork includes a full range of features, such as chat scheduling, feedback sharing, global payments, and needs analysis.
Upwork pricing depends on the independent freelancer rates.
PartnerHero
Best for customer retention through quality service
PartnerHero provides customer support teams that are fully aligned with your brand. Each team is custom-built to match the client’s culture and business needs. Service is offered 24 hours a day, 365 days a year, with onshore, nearshore, and offshore options available.
Agents provide support by SMS, email, phone, and chat. Technical specialists are available to help with matters such as regression and snapshot testing, refactor tests, and black-box testing. Other services such as acceptance and localization testing can also be arranged.
PartnerHero costs from $10/hour.
Need Expert Help Selecting The Right Customer Service Software?
We’ve joined up with Crozdesk.com to give all our readers (yes, you!) access to Crozdesk’s software advisors. Just use the form below to share your needs, and they will contact you at no cost or commitment. You will then be matched and connected to a shortlist of vendors that best fit your company, and you can access exclusive software discounts!
The Best Customer Service Outsourcing Companies Comparison Chart
This comparison chart summarizes basic details about each of my top customer service outsourcing solutions side-by-side to help you find the best service provider for your budget and business needs.
Tool | Free Option | Price | ||
---|---|---|---|---|
1 | SupportYourApp Best for 24/7 global customer support in 55 languages | Not available | Pricing upon request | Visit Website |
2 | WOW24-7 Best solution for 24/7 omni-channel customer support for USA and Europe | Not available | $990/month w/ 40 hrs/week agent | Visit Website |
3 | InfluX Best for customer service that matches your brand voice | Not available | From $999/month for 8 hours a day | Visit Website |
4 | Skycom Best for multi-continent operations | Not available | Pricing upon request | Visit Website |
5 | Integra Best for professionals trained in customer psychology | Not available | From $7.95/hour | Visit Website |
6 | Back Office Betties Microsourcing provides English-speaking agents at an affordable cost | Not available | From $349/month | Visit Website |
7 | Pure Moderation Best for support in multiple languages | Not available | Pricing upon request | Visit Website |
8 | Wing Best for individual customer service assistants | Not available | From $499/month | Visit Website |
9 | Upwork Best for a freelance customer service solution | Not available | Pricing upon request | Visit Website |
10 | PartnerHero Best for customer retention through quality service | Not available | From $10/hour | Visit Website |
Other Outsourcing Solutions
Here are a few more worthwhile outsourcing partners that didn’t make it into the top 10 list:
- MicroSourcing
Best for Philippines-based customer service teams
- LEX Reception
Outsource customer service options for legal firms
- Ascensos
World-leading independent customer management
- Cloudstaff
Great option for building an inbound call center team
- Sensée
Work-from-home contact center specialists
Selection Criteria For Customer Service Outsourcing Companies
Are you curious about my process for selecting the best customer service outsourcing companies? I'm happy to explain my selection process.
I started my process off by creating a long list of the best customer support companies based on recent market data. Next, I dug into the detailed services each provider offered in more detail, using the key criteria below as a guide.
Here's a summary of the main details I assessed, to satisfy your curiosity:
Core Capabilities
For a customer service provider to make it onto this list, they needed to demonstrate the following capabilities:
- A proven track record with numerous years of experience delivering high-quality customer service support
- A range of customer support services including online support agents, phone-based customer service, email support, and tech support
- A range of cost-effective support services that are feasible for businesses of different sizes
Other Key Services & Features
In addition to the core capabilities above, here are some other details I assessed when making my final recommendations for the best customer service outsourcing companies:
- Round-the-clock support: 24-hour operations to ensure that customers get answers when they need them no matter what time zones they're enquiring from.
- Fast response times: Rapid replies to inquiries to ensure maximum customer satisfaction.
- Omnichannel support: Communicating with customers via social media messaging, email, SMS, inbound and outbound calls, and offering chat support.
- Trained staff: Expert customer support personnel trained in the art of dealing with people.
- Specialized technology: Leveraging dedicated customer service software to deliver the best service.
- Multilingual capabilities: The ability to provide service in the customer’s preferred language.
- Flexibility: The capacity to scale resources according to demand at busy times.
- Security: High-level protection of customer and client company data.
- Compliance: Adherence to local and international regulations concerning employment and service delivery.
- Reporting: Keeping clients up-to-date with results relating to key performance indicators and service level agreement metrics.
Pricing
The cost of these customer service companies can vary. Some offer hourly rates while others have monthly rates based on the number of agents provided. Others have custom pricing based on the specific needs of your business. I’ve listed pricing information in my overviews and comparison chart.
FAQ: Common Questions About Outsourcing Customer Service
Still have some questions about customer support outsourcing? Here are answers to a few frequently asked questions on the topic:
In-house customer service team vs. outsourcing: Which is better?
What are the risks of customer service outsourcing?
Why outsource customer service?
Customer service vs. customer support: What’s the difference?
What's Next?
So that’s my list of the best companies for outsourcing customer service. Do you have any experience with these organizations? If so, let us know how it worked out in the comments below.
In the meantime, with customer service and outsourcing on your mind, here are some links to our other top-notch resources written by industry experts on this topic:
- Best AI Customer Service Software for CX Professionals
- How To Improve Your Customer Experience In Two Steps
- Best Call Center Software For Small Businesses
Lastly, if you'd like to receive more articles like this one, I recommend signing up for our weekly CX Lead newsletter. We’re always adding new content to help you give your customers a great experience, so check back often to see what’s new!