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Onboarding Handbook

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Proven Ways to Improve Customer Onboarding

Learn how to create an onboarding experience that leads to improved long-term customer engagement.

Get the Handbook

Effective onboarding enables you to appeal to a wider customer base, save
money and boost revenue in the long-run. You’ll also have greater flexibility
to introduce changes to your product or service over time.

Only a customer—rather than a product—centric experience will lead to optimized engagement.

To help you design a seamless customer experience with longevity in mind
from the start, we teamed up with five leading experts from the world of service, experience, and content design as well as user research and usability.

They impart knowledge gained from years of crafting exemplary customer experiences, beginning with onboarding.

Get the Handbook

Contents:

Get the Handbook

  1. Foreword – by Oliver Lindberg

  2. The Brand Experience Gap – by Emma Parnell

  3. Ongoing Onboarding – by Chris How

  4. 3 Ways to Make Your Customer Experience More Meaningful – by Candi Williams

  5. Effectively Researching and Using Customer Journey Maps – by Lauren Isaacson

  6. Using and Abusing Surveys in Customer Onboarding – by Caroline Jarrett

Create a Remarkable Customer Experience

Our handbook is packed with insights from industry experts.

Onboarding Handbook

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