Proven Ways to Improve Customer Onboarding
Learn how to create an onboarding experience that leads to improved long-term customer engagement.
Effective onboarding enables you to appeal to a wider customer base, save
money and boost revenue in the long-run. You’ll also have greater flexibility
to introduce changes to your product or service over time.
Only a customer—rather than a product—centric experience will lead to optimized engagement.
To help you design a seamless customer experience with longevity in mind
from the start, we teamed up with five leading experts from the world of service, experience, and content design as well as user research and usability.
They impart knowledge gained from years of crafting exemplary customer experiences, beginning with onboarding.
Foreword – by Oliver Lindberg
The Brand Experience Gap – by Emma Parnell
Ongoing Onboarding – by Chris How
3 Ways to Make Your Customer Experience More Meaningful – by Candi Williams
Effectively Researching and Using Customer Journey Maps – by Lauren Isaacson
Using and Abusing Surveys in Customer Onboarding – by Caroline Jarrett
Create a Remarkable Customer Experience
Our handbook is packed with insights from industry experts.