As 10 melhores alternativas ao SurveyMonkey para obter feedback em 2026

Análises das melhores alternativas ao SurveyMonkey

1. 

   1

   Survicate

   Best for multi-channel feedback

   • 10-day free trial
   • From $114/month (billed annually)

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Survicate is an online survey platform for CX, product, and support teams that need to collect customer insights, spot recurring friction, and guide service improvements.

   Who Is Survicate Best For?

   Survicate suits service operations teams that want to gather customer feedback across digital touchpoints and share findings with the teams responsible for service improvements.

   Why I Picked Survicate

   I picked Survicate among the best SurveyMonkey alternatives for its fit as “Best for multi-channel feedback.” I like that it collects responses through website, email, mobile app, and in-product surveys. Event-triggered prompts let me ask about a feature after use or customer satisfaction after a support interaction.

   Survicate Key Features

   • Survey templates: Start with templates for NPS, CSAT, CES, and product-market fit.
   • Question branching: Use survey logic to show questions based on respondents’ answers.
   • AI question suggestions: Get suggested questions when creating a survey.
   • Response dashboards: View response segments, sentiment, and feedback trends over time.

   Survicate Integrations

   Survicate offers 40+ native integrations, including HubSpot, Salesforce, Slack, Zendesk, Intercom, and Klaviyo, plus Zapier. It also supports custom connections through webhooks and a Data Export API.

   Pros and Cons

   Pros:

   • AI groups open-text responses into themes
   • Event triggers capture feedback at key moments
   • Surveys span web, email, mobile, and in-product

   Cons:

   • Cross-survey analysis may require exports
   • Audience targeting and segmentation can feel limited
   Learn more about Survicate:

   • Check out Survicate on their website
2. 

   2

   SurveySparrow

   Best for conversational surveys

   • Free plan available
   • From $19/user/month (billed annually)

   Visit Website

   Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   SurveySparrow helps customer experience and service teams collect feedback across touchpoints with chat-like surveys, making it a Best for conversational surveys option for teams comparing SurveyMonkey alternatives.

   Who Is SurveySparrow Best For?

   SurveySparrow suits customer experience teams that want to gather feedback during onboarding, support, and other service interactions.

   Why I Picked SurveySparrow

   I like SurveySparrow as a SurveyMonkey alternative because it’s Best for conversational surveys. Its chat-like surveys collect feedback during onboarding and after support interactions, capturing customer reactions in the moment across service touchpoints.

   SurveySparrow Key Features

   • Question branching: Route respondents to relevant questions based on earlier answers.
   • Offline surveys: Collect responses on a mobile device without an internet connection.
   • Scheduled reports: Send reports to your inbox on a chosen day, time, and frequency.
   • Third-party integrations: Connect surveys with tools such as Salesforce, Zendesk, and Slack.

   SurveySparrow Integrations

   SurveySparrow lists 11 native integrations, including Zendesk, HubSpot, Slack, Intercom, Salesforce, Mailchimp, WordPress, Facebook Pixel, AWeber, and Zapier. It also offers an API and webhooks for custom integrations.

   Pros and Cons

   Pros:

   • Offline mobile collection supports field teams
   • Question branching creates tailored survey paths
   • Chat-style surveys feel less like forms

   Cons:

   • Reporting options feel limited to reviewers
   • Complex survey logic has limits
   Learn more about SurveySparrow:

   • Check out SurveySparrow on their website
   • Read my in-depth review of SurveySparrow
3. 

   3

   Alchemer

   Best for automating feedback-to-action workflows

   • 7-day free trial
   • From $55/user/month

   Visit Website

   Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Alchemer is a survey and feedback platform for customer experience, research, and service teams that need to gather structured input and understand customer needs across touchpoints.

   Who Is Alchemer Best For?

   Alchemer suits customer experience and research teams that need to turn survey feedback into follow-up workflows and operational changes.

   Why I Picked Alchemer

   I picked Alchemer as a SurveyMonkey alternative for automating feedback-to-action workflows. Alchemer Connect can trigger surveys after support interactions and sync responses to Salesforce or Zendesk, where teams can launch follow-ups or create support tickets. I like that this links customer feedback to specific service actions.

   Alchemer Key Features

   • Survey logic: Use branching and skip logic to route respondents through relevant questions.
   • Survey distribution: Share surveys through email, SMS, QR codes, and web links.
   • Survey customization: Apply custom themes, dynamic content, and merge codes to tailor surveys.
   • Multilingual surveys: Add translations and let respondents select an available language.

   Alchemer Integrations

   Alchemer offers built-in integrations with Salesforce, Zendesk, HubSpot, Google Sheets, and Slack, and connects with Zapier. It also provides a REST API for custom integrations, with API access limited to Enterprise accounts.

   Pros and Cons

   Pros:

   • Privacy controls support sensitive customer surveys
   • Automated routing helps trigger feedback follow-ups
   • Flexible branching, randomization, and question logic

   Cons:

   • Reporting depth varies by plan
   • Complex surveys can require custom scripting
   Learn more about Alchemer:

   • Check out Alchemer on their website
   • Read my in-depth review of Alchemer
4. 

   4

   Unwrap

   Best for AI-powered surveys

   • 30-day free trial
   • From $2,000/month (billed annually)

   Visit Website

   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Unwrap gives customer experience and product teams a feedback platform that brings survey responses together with support conversations and reviews, helping them spot recurring customer issues and improve service and product decisions.

   Who Is Unwrap Best For?

   Unwrap suits customer experience and product teams that want AI-assisted surveys to gather and interpret customer feedback.

   Why I Picked Unwrap

   I picked Unwrap, my choice for Best for AI-powered surveys, because it brings survey responses together with support conversations and reviews. I use that combined feedback to spot recurring customer issues and inform product or service decisions, rather than reviewing survey results in isolation.

   Unwrap Key Features

   • Survey question types: Create rating, open-text, single-choice, multiple-choice, yes/no, and matrix questions.
   • Survey delivery options: Send surveys by email, share a public link, or display them as website widgets.
   • Conditional question paths: Route respondents to different questions based on yes/no, rating, or single-choice answers.
   • On-site audience targeting: Set widget triggers by page, clicked element, or custom event, with optional audience conditions.

   Unwrap Integrations

   Unwrap has roughly 31 native integrations, including Qualtrics, Salesforce, Zendesk, HubSpot, and Intercom, and connects with Zapier. CSV imports and custom integrations are also available, with custom integrations offered on certain paid plans.

   Pros and Cons

   Pros:

   • Detects emerging themes across customer feedback
   • Combines survey responses with support and review feedback
   • AI surveys ask intelligent follow-up questions

   Cons:

   • Less suited to one-off, quantitative-only research
   • Taxonomy tuning takes time to refine
   Learn more about Unwrap:

   • Check out Unwrap on their website
   • Read my in-depth review of Unwrap
5. 

   5

   Formsuite

   Best for conversational forms

   • Free plan available
   • From $18/month

   Visit Website

   Customer Rating:5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Formsuite is an online survey platform for customer experience teams that need to gather feedback, spot friction across support and onboarding, and improve service journeys.

   Who Is Formsuite Best For?

   Formsuite suits support and success teams that want to collect customer input through interactive, one-question-at-a-time forms.

   Why I Picked Formsuite

   I picked Formsuite as a SurveyMonkey alternative and my “Best for conversational forms” choice because it presents one question at a time in a chat-like flow. I like its conditional logic for routing customers to relevant follow-ups, such as asking about onboarding only when they report a setup issue. Answer recall can reference earlier responses, so customers don’t have to repeat themselves.

   Formsuite Key Features

   • Form analytics: Track submissions, completion rates, and question-level drop-offs.
   • AI form creation: Generate forms from prompts with Formsuite’s AI builder.
   • Templates: Start surveys from prebuilt form templates.
   • Zapier integration: Send form submissions to connected apps through Zapier.

   Formsuite Integrations

   Formsuite lists Google Sheets, Notion, Airtable, Stripe, Slack, and Zapier as integrations, but doesn’t identify the first five as native connections. Zapier can send form responses and new contacts to connected apps; paid-plan webhooks also support custom endpoints and automation tools such as Make.com, n8n, and Pipedream.

   Pros and Cons

   Pros:

   • AI summaries surface response themes quickly
   • Conditional logic routes customers to relevant questions
   • Conversational flows reduce survey fatigue

   Cons:

   • Customer service scored below usability
   • Independent review evidence remains sparse
   Learn more about Formsuite:

   • Check out Formsuite on their website
6. 

   6

   QuestionPro

   Best for enterprise research tools

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   For organizations managing complex feedback programs, QuestionPro is an online survey and research platform that helps CX and insights teams collect customer feedback, study audiences, and turn responses into decisions.

   Who Is QuestionPro Best For?

   QuestionPro suits enterprise insights and CX teams that run complex customer research programs across audiences and touchpoints.

   Why I Picked QuestionPro

   QuestionPro earns my pick as “Best for enterprise research tools” because it supports advanced studies beyond standard surveys. I use its Conjoint and MaxDiff analysis to compare product preferences or pricing trade-offs, then TURF analysis to assess which feature combinations reach the most customers. Role-based access and SSO also help research teams manage access across a larger organization.

   QuestionPro Key Features

   • Survey templates: Choose from prebuilt templates for customer feedback, employee evaluations, and research.
   • Question types: Build surveys with options such as NPS, matrix, ranking, and open-ended questions.
   • Survey logic: Use branching and skip logic to show respondents relevant questions.
   • Offline surveys: Collect responses through the mobile app when an internet connection isn’t available.

   QuestionPro Integrations

   QuestionPro lists integrations with Salesforce, HubSpot, Microsoft Dynamics, Google Sheets, Tableau, Power BI, Slack, and Intercom; it also supports Zapier and provides an API and webhooks for custom connections.

   Pros and Cons

   Pros:

   • Branching and piping handle complex questionnaires
   • Offline mobile collection supports field research
   • Built-in conjoint, MaxDiff, and TURF analysis

   Cons:

   • Complex survey logic takes time to verify
   • Advanced reporting can overwhelm non-researchers
   Learn more about QuestionPro:

   • Check out QuestionPro on their website
   • Read my in-depth review of QuestionPro
7. 

   7

   Zonka Feedback

   Best for multi-location feedback collection

   • 14-day free trial available
   • Pricing upon request

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Built for CX teams seeking a SurveyMonkey alternative, Zonka Feedback is a survey and customer feedback platform that helps service businesses identify experience gaps and turn customer responses into practical improvements.

   Who Is Zonka Feedback Best For?

   Customer experience and operations teams at multi-location businesses that need to collect feedback consistently across branches, sites, or service locations.

   Why I Picked Zonka Feedback

   I picked Zonka Feedback for multi-location feedback collection because I can tailor surveys by branch and compare CSAT, NPS, or CES across locations. Location-level reports and leaderboards help me pinpoint where service issues cluster, while low-score alerts route feedback to the responsible team. That makes it a useful SurveyMonkey alternative when branch-level follow-up matters.

   Zonka Feedback Key Features

   • Survey builder: Create branded surveys with 30+ question types, templates, and skip logic.
   • Offline survey app: Collect responses on iOS and Android devices, then sync them when online.
   • Multichannel distribution: Share surveys through email, SMS, web embeds, QR codes, and in-app prompts.
   • AI feedback analysis: Detect sentiment and recurring themes in open-ended responses.

   Zonka Feedback Integrations

   Zonka Feedback documents a native integration with Salesforce, plus integrations with HubSpot, Zendesk, Freshdesk, Intercom, Slack, Google Sheets, Mailchimp, Jira, and Microsoft Teams. It also supports Zapier, APIs, and webhooks for custom connections.

   Pros and Cons

   Pros:

   • Analyze open-text feedback for sentiment and themes
   • Collect responses offline across service sites
   • Segment feedback by location, customer size, and tenure

   Cons:

   • Advanced reporting and automation take extra effort
   • Aggregating results across surveys could be easier
   Learn more about Zonka Feedback:

   • Check out Zonka Feedback on their website
8. 

   8

   Qualaroo

   Best for real-time user feedback

   • Free plan available
   • From $19.99/month (billed annually)

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   For CX and product teams comparing SurveyMonkey alternatives, Qualaroo is an online survey platform that places targeted questions across websites and apps to reveal user needs and locate experience friction.

   Who Is Qualaroo Best For?

   Qualaroo suits UX researchers and product managers who need contextual feedback from people as they navigate digital experiences.

   Why I Picked Qualaroo

   Best for real-time user feedback, Qualaroo is a SurveyMonkey alternative I picked for its on-site and in-app Nudges. I like that you can target questions by visitor behavior or page, such as asking about checkout friction while someone is still on the checkout page.

   Qualaroo Key Features

   • Survey question types: Choose from more than 10 types, including NPS, CES, and open-text questions.
   • Question branching: Show follow-up questions based on a respondent’s answers.
   • Sentiment analysis: Analyze open-text responses for sentiment, keywords, and emotional scores.
   • Heatmaps and session recordings: Review clicks, scrolls, hesitation, and abandonment.

   Qualaroo Integrations

   Qualaroo documents integrations with Salesforce, Intercom, Slack, HubSpot, Google Analytics, Tableau, Power BI, Segment, and Zapier. It also offers Reporting and Custom Properties APIs for custom connections.

   Pros and Cons

   Pros:

   • Pairs responses with heatmaps and session recordings
   • Targets website and in-app surveys by behavior
   • Captures feedback at specific journey moments

   Cons:

   • Audience rules can take trial and error
   • Reporting dashboards offer limited customization
   Learn more about Qualaroo:

   • Check out Qualaroo on their website
9. 

   9

   FormAssembly

   Best for Salesforce integration

   • Free trial available
   • Pricing upon request

   Visit Website

   Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   FormAssembly is an online form and survey platform for customer experience teams that need to collect feedback, manage submissions, and connect responses to follow-up workflows.

   Who Is FormAssembly Best For?

   FormAssembly suits Salesforce-focused CX teams that need forms to capture customer data directly in their CRM.

   Why I Picked FormAssembly

   I picked FormAssembly as the “Best for Salesforce integration” option because its survey connector maps responses to standard or custom Salesforce objects and creates or updates records on submission. I also like its real-time prefill and dynamic picklists, which let a satisfaction survey show current Salesforce data and save feedback to the right customer record for follow-up.

   FormAssembly Key Features

   • Question types: Add open-text, multiple-choice, rating-scale, and date questions.
   • Branching logic: Show or hide questions based on respondents’ answers.
   • Branding customization: Apply your organization’s logo, colors, and fonts.
   • Mobile-friendly design: Create surveys respondents can complete on mobile devices.

   FormAssembly Integrations

   FormAssembly offers 30+ native connectors, including Salesforce, HubSpot, Microsoft 365, Google Sheets, SharePoint, Excel, Stripe, PayPal, Google Drive, and Box; it also connects with Zapier. Webhooks and a REST API support custom integrations.

   Pros and Cons

   Pros:

   • Supports multi-step workflows beyond simple surveys
   • Custom styling keeps surveys on-brand
   • Conditional logic supports detailed survey paths

   Cons:

   • Mobile respondents report occasional save failures
   • Advanced logic takes time to configure
   Learn more about FormAssembly:

   • Check out FormAssembly on their website
10. 

    10

    Formstack

    Best for no-code form creation

    • 14-day free trial
    • From $83/month (billed annually)

    Visit Website

    Customer Rating:4.2/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

    

    Formstack is an online form and survey builder aimed at businesses and teams looking to create forms without coding knowledge. It supports industries needing efficient data collection and workflow automation. 

    Why Formstack is a good SurveyMonkey alternative: Formstack’s drag-and-drop interface allows you and your team to design forms intuitively without any technical skills. The software’s conditional logic helps optimize the form experience based on user response rates, enhancing data collection efficiency. With advanced security features, it also ensures your data remains protected during the form creation process.

    Standout features & integrations:

    Features include a powerful drag-and-drop form builder for creating custom forms without coding, workflow automation, and seamless integration with over 100+ apps. It also offers advanced data security, compliance tools, and e-signature capabilities, making it ideal for secure data collection and digital workflows.

    Integrations include Salesforce, Google Sheets, Mailchimp, PayPal, HubSpot, Zapier, Microsoft Teams, QuickBooks, Dropbox, and Stripe.

    Pros and Cons

    Pros:

    • Easy to use interface
    • Dynamic form creation
    • No coding required

    Cons:

    • Basic analytics features
    • Limited customization options
    Learn more about Formstack:

    • Check out Formstack on their website
    • Read my in-depth review of Formstack
    • Explore best alternatives to Formstack