12 Beste Kostenlose KI-Callcenter-Software Im Test 2026

Synthflow is an AI voice agent platform that automates phone calls for businesses, enhancing customer interactions and operational efficiency. It's ideal for industries like customer service and sales, focusing on automating repetitive tasks and improving call handling.

Why I picked Synthflow: The free trial lets you experience AI-driven insights, which are central to Synthflow's offering. With AI-driven IVR systems and 24/7 virtual receptionist capabilities, your team can manage calls more effectively. The trial includes smart scheduling and appointment setting, making it easier to handle customer inquiries at scale. I believe these features provide a unique advantage for businesses looking to improve their call management.

Standout features & integrations:

Features include customizable AI agents that offer human-like interactions, ensuring a personal touch in customer resolutions. These agents can handle interruptions, analyze intent, and even book appointments directly. The platform provides a no-code visual flow designer for creating AI voices easily. Additionally, real-time monitoring and auto-QA help maintain high service quality.

Integrations include Salesforce, Zoho CRM, HubSpot, Slack, Microsoft Teams, Zendesk, Freshdesk, Pipedrive, Shopify, Intercom, and monday.com.

What's free?

Synthflow offers a 14-day free trial, allowing you to explore its full range of features without commitment.

Bitrix24 is a business management platform that combines CRM, project management, and communication tools, designed for small to medium-sized businesses. It helps teams collaborate more effectively by offering tools like task management, document sharing, and team chat.

Why I picked Bitrix24: The free plan supports team collaboration with features like task management and group chat. Your team can manage projects and communicate in real-time without additional costs. The platform also includes basic CRM capabilities, allowing you to maintain customer relationships effectively. I believe these tools are ideal for businesses looking to enhance internal collaboration.

Standout features & integrations:

Features include a built-in CRM system that helps manage customer interactions. The platform offers project management tools, allowing you to assign tasks and track progress. Additionally, it provides document management features, making it easy to store and share files with your team.

Integrations include Slack, Zoom, Mailchimp, Google Workspace, Microsoft 365, Dropbox, Xero, QuickBooks, Shopify, and WordPress.

What's free?

Bitrix24 offers a free-forever plan with unlimited users and a 5GB storage limit. The plan includes basic CRM, project management, and communication tools, suitable for small teams.

Zendesk is a customer service platform designed for businesses of all sizes, providing tools for ticketing, support, and customer engagement. It focuses on improving customer interactions and streamlining support processes.

Why I picked Zendesk: The free trial offers an easy setup process, allowing your team to get started quickly without technical hurdles. With features like email and social media ticketing, your team can manage customer inquiries efficiently. The trial also includes a knowledge base, helping to reduce the number of incoming support requests. In my experience, these tools are essential for businesses looking to enhance their customer service operations.

Standout features & integrations:

Features include a comprehensive help desk with ticketing and tracking capabilities, ensuring your team can manage customer inquiries effectively. The platform offers customizable reports and dashboards, providing insights into your support operations. Additionally, Zendesk supports automated workflows, helping to delegate repetitive tasks and improve efficiency.

Integrations include Salesforce, Slack, Mailchimp, Shopify, WordPress, HubSpot, Trello, Google Workspace, Microsoft Teams, and Zoho CRM.

What's free?

Zendesk offers a 14-day free trial, allowing you to explore its easy setup and customer engagement features without a long-term commitment.

Level AI is a conversational intelligence platform designed for call centers to enhance customer support with real-time insights and automated quality management. It's tailored for customer service teams looking to improve their response times and interaction quality.

Why I picked Level AI: This tool, while it only offers a free demo, has paid features worth noting, such as real-time support features and real-time call analysis, which your team can leverage to access insights as conversations happen. The trial also includes automated quality management, helping you maintain high service standards without manual effort. In my experience, these capabilities are essential for teams aiming to elevate their support efficiency.

Standout features & integrations:

Features include sentiment analysis that helps your team understand customer emotions during calls. The platform provides automated call summaries to reduce the time spent on manual documentation. Additionally, real-time coaching tools enable supervisors to guide agents during live interactions.

Integrations include Salesforce, Zendesk, Freshworks, MicrosoftAzure, Slack, Genesys, Dialpad, Five9, Talkdesk, and Twilio.

What's free?

Level AI offers a free demo of their product, allowing you to explore its real-time support and quality management features without a long-term commitment.

Voxjar is an AI-powered call center quality assurance platform designed for businesses looking to enhance their call evaluation processes. It's ideal for customer service teams that need to automate quality monitoring and improve call evaluations.

Why I picked Voxjar: The free offering includes detailed call analytics without the need for complex speech analytics systems. You can evaluate 100% of calls with AI-driven evaluations, making it a strong choice for teams wanting detailed insights. The platform allows for automated call scoring using existing scorecards or Voxjar templates. In my experience, these features provide a significant advantage for businesses aiming to improve their call quality monitoring.

Standout features & integrations:

Features include automated call evaluations that eliminate the need for manual reviews. The platform uses AI to provide high-quality evaluations at scale, saving your team time and effort. Additionally, it offers easy data collection and reporting, making it simple to track and improve performance.

Integrations include cloud storage providers, FTP servers, and popular telephony platforms like Twilio, RingCentral, Aircall, Talkdesk, and Genesys.

What's free?

Voxjar offers a fully-featured quality assurance platform for free, allowing unlimited access to its AI evaluation tools without any cost. Voxjar also offers a free AI evaluation, which enables you to upload a call recording, no credit card required.

FreePBX is an open-source telephony management platform that allows businesses to build custom communication systems. It's suitable for organizations seeking a flexible and feature-rich PBX solution to manage their phone operations.

Why I picked FreePBX: The platform is free and offers a wide range of telephony features out of the box, making it accessible for businesses without a large budget. You can set up call routing, voicemail, and conferencing without additional costs. The free version also supports IVR systems, allowing your team to automate call handling. In my experience, these features make FreePBX a solid choice for businesses looking for an all-in-one communication solution.

Standout features & integrations:

Features include call detail records that provide insights into call activity and performance. The platform also offers time-based routing, enabling your team to manage calls according to specific schedules. As a nice touch, FreePBX supports hold music for callers experiencing wait times.

Integrations include Sangoma, Digium, Cisco, Yealink, Grandstream, Polycom, Aastra, Avaya, Elastix, and Issabel.

What's free?

FreePBX is a free-forever open-source platform with no restrictions on the number of users or features.

FusionPBX is an open-source multi-tenant PBX platform designed for businesses that require a scalable communication solution. It caters to organizations looking for a customizable and reliable telephony system to manage their voice operations.

Why I picked FusionPBX: The platform is free and supports a multi-tenant architecture, allowing you to scale your communication system as your business grows. With features like call routing and conferencing available at no cost, your team can manage calls efficiently. The free version also includes detailed call reports, providing insights into call performance. I believe these features make FusionPBX an excellent choice for businesses that anticipate growth and need a scalable solution.

Standout features & integrations:

Features include an intuitive web interface that simplifies system management, making it easier for your team to configure and maintain the PBX. The platform also supports call queues, ensuring efficient call handling during peak times. Additionally, FusionPBX offers voicemail to email functionality, helping your team stay on top of messages.

Integrations include FreeSWITCH, Sangoma, Digium, Yealink, Cisco, Polycom, Grandstream, Avaya, Linphone, and Zoiper.

What's free?

FusionPBX offers a free-forever plan with no limitations on the number of users or features, allowing full access to its capabilities.

Asterisk is an open-source framework for building communications applications, widely used by developers and businesses to create custom telephony solutions. It is ideal for companies needing a flexible and customizable communication platform to fit specific business needs.

Why I picked Asterisk: The platform is completely free and open-source, allowing for extensive customization without licensing fees. Your team can build tailored communication solutions, from PBX systems to VoIP gateways, using Asterisk's extensive library of tools and resources. The free version includes features like call routing, voicemail, and conference calling, providing a solid foundation for any telephony system. I believe these capabilities make it a great choice for businesses seeking a highly customizable communication solution.

Standout features & integrations:

Features include advanced call routing that enables precise control over call flows. The platform also supports voicemail and call recording, essential for maintaining communication records. Additionally, Asterisk offers conference calling capabilities, allowing your team to conduct meetings and collaborate effectively.

Integrations include FreePBX, Elastix, Issabel, VitalPBX, FusionPBX, 3CX, Grandstream, Digium, Sangoma, and Avaya.

What's free?

Asterisk is a free-forever open-source platform, allowing unlimited customization and use without restrictions on the number of users or integrations.

Sobot is an all-in-one AI contact center solution designed for businesses across various industries, providing services like chatbots, live chat, voice support, and ticketing. It focuses on delivering dedicated customer service through omnichannel capabilities and workflow automation.

Why I picked Sobot: The platform's free trial offers multilingual support, which is crucial for businesses operating in diverse markets. With 24/7 support available, your team can engage customers in multiple languages without additional costs. The trial also includes workflow automation and integration with popular platforms like WhatsApp, enhancing your team's efficiency. I believe these features make Sobot a versatile choice for businesses looking to expand their global reach.

Standout features & integrations:

Features include scenario-based AI that personalizes customer interactions, improving engagement. The platform also offers generative AI capabilities, allowing your team to automate routine tasks. Additionally, secure AI ensures data privacy and system stability, which is vital for maintaining customer trust.

Integrations include WhatsApp, Slack, Zendesk, Salesforce, Microsoft Teams, Google Workspace, Shopify, Stripe, Twilio, and HubSpot.

What's free?

Sobot offers a 15-day free trial of all its products as well as a free demo, allowing you to explore its multilingual support and workflow automation features without a long-term commitment.

CloudTalk is an AI-driven call center software designed for businesses of all sizes, offering features like custom call routing and real-time analytics. It serves industries such as sales, customer support, and IT.

Why I picked CloudTalk: The platform offers a free plan that includes global call routing, a standout feature for international operations. With CloudTalk, your team can manage calls across multiple countries without additional costs. The free version also provides access to custom call routing and call queuing. In that regard, CloudTalk is a strong choice for businesses looking to expand their global reach.

Standout features & integrations:

Features include call recording for quality assurance and real-time monitoring to keep track of ongoing calls. You can also benefit from interactive voice response (IVR) to automate call handling. Additionally, the AI sales dialer helps your team increase outbound call efficiency.

Integrations include HubSpot, Salesforce, Zoho, Pipedrive, Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams, and Shopify.

What's free?

CloudTalk offers a free trial with limited access to its features for one number, allowing you to explore its capabilities without a long-term commitment or any credit card details required.