Hot & CX-y Jobs: December 2023
We don’t mean to alarm you, but… 2023 is almost over. Crazy, right? It feels like just yesterday, Fergie dropped the sickest burn of all time: I’m so 2008, you’re so 2000-and-late. And yet, here we are, living in the second wave of the roaring twenties. Although, if you’re working a dead-end job with crappy pay, it’s probably feeling more like the boring twenties.
Thankfully, in this vibrant digital era, you don’t have to settle for joyless work! There are so many remote jobs in CX offering fantastic pay, health and wellness benefits, and bonus perks so magnificent, you’ll want to pop a bottle of absinthe and do the Charleston.
Here are the latest remote jobs in customer experience you won’t want to miss.
Entry-Level CX Jobs
Customer Support Specialist — Practice Better (North America)
Salary: Not Listed
Perks: Right off the bat, you’ll be eligible for unlimited vacation time, generous health benefits, and your choice of a new Windows or Mac computer. On top of that, you’ll receive multiple spending accounts and stipends to sweeten the deal. $500 per year to spruce up your home office, $750 per year for a bonus spending account for pursuing personal goals or overall wellness, and $1000 per year to explore skills, read books, or take classes. Learn pottery, get your black belt in karate, read Britney’s earth-shattering memoir—it’s all covered!
Why It’s Hot: This SaaS company offers a platform for medical and wellness businesses to run their practices and better support their patients. Practice Better has been steadily tripling their growth each year since their inception, and most of their clients come from word-of-mouth referrals, so it’s safe to say they’ve been doing a great job at keeping their customers happy!
Associate Member Support Specialist - French Speaking — Hinge Health (US Only)
Salary: $16.06 — $26.63/hr
Perks: On top of the standard health, vision, and dental coverage, Hinge Health offers gender-affirming care, tools for family planning, and travel reimbursements if treatments aren’t available where you live. You’ll also get your choice of a traditional or Roth (401)k with 2% company match, and a variety of annual stipends for mental health care, general wellness, and home office supplies.
Why It’s Hot: Hinge Health is an app-based digital clinic that specializes in joint and muscle care. Pain relief treatments, physical therapy, and personalized care plans are made easily accessible for millions of individuals and employers, all around the world. With a 4.9-star user rating, recognition from LinkedIn as a Top 50 Startup of 2021, and plenty of impressive stats regarding the effectiveness of their services, it looks like Hinge Health is doing some incredible work out there!
Part-Time Customer Support Specialist — Driversnote (Canada Only - PST or MST)
Salary: $36.50/hr
Perks: We don’t typically include part-time gigs on our monthly roundup of CX jobs—but with an hourly rate that good (and 33 paid vacation days each year) this is an absolute dream job for a student! Even at just 24 hours a week, you’ll be making a comfortable living wage, and you’ll have plenty of time to pursue other passions. Heck, you could even enroll in some software development classes, and before you know it, you’ll be ready to leap into a senior-level role!
While most part-time jobs don’t offer much in the way of benefits, Driversnote offers health coverage, gym passes, and even car rentals. Time to start planning that spring break road trip!
Why It’s Hot: This Copenhagen-based tech startup offers digital mileage logbook software, simplifying the tedious task of tracking your vehicle miles. Employees enjoy the perks of working for a Danish company, which embraces a healthy work/life balance and all things “hygge.” So, put on your comfiest clothes, pour a cup of tea, and nestle into a plush armchair. Keeping cozy and calm is intrinsic to the company culture at Driversnote!
Intermediate CX Jobs:
Manager, Customer Support — Ceridian/Dayforce (Canada Only)
Salary: $66,780 – $109,710 CAD
Perks: Companies that work in the realm of human capital management tend to have pretty wide-ranging employee benefits—and Ceridian definitely lives up to the hype! They have a long list of perks and programs covering financial planning, health and wellness, volunteering and charitable giving, vacation time and parental leave, and so much more.
Why It’s Hot: Dayforce is Ceridian’s cloud Human Capital Management platform. If you’ve got experience in HR and payroll administration, but are looking for a change of scenery and a bit more human connection, this is a fantastic opportunity to switch gears into the exciting world of CX! Bonus points: Ceridian has stacks upon stacks of awards for being a great employer and upholding diversity and gender equity.
CRM Operations Specialist — Shutterstock (North America)
Salary: Not Listed
Perks: Beyond the typical benefits offerings, Shutterstock goes the extra mile with all sorts of cool programs and perks! Their virtual learning platform, SkillUP, offers a variety of workshops and webinars to beef up your resume. Pixel, their global recognition software, helps employees recognize and celebrate each other’s efforts, so your hard work won’t go unnoticed. Shutterstock also has loads of company-wide events, both in-person and virtual, like their yearly Hackathon and even an open-mic night for the aspiring comedians and musicians out there! Top it off with “Summer Fridays,” meeting-free Wednesdays, recharge holidays, fitness reimbursements, meditation classes, and a tuition reimbursement program. Life at Shutterstock has a whole lot to offer!
Why It’s Hot: An absolute juggernaut in the world of stock imagery, artwork, music, and video licensing, Shutterstock has over one billion downloadable assets to help businesses tell their stories. As their CRM Operations Specialist, you’ll be developing strategies and email marketing campaigns to entice their massive client base to keep coming back for more. If you’re a creative type who loves strategic messaging, you’ll love this role at the crossroads of CX and marketing.
Solutions Executive - Data Solutions — Redaptive (US Only)
Salary: $158,000
Perks: Redaptive’s (401)k has a 6% company match, as well as a juicy equity plan, so you’ll have plenty of retirement savings to look forward to. To add to that spectacular six-figure salary, you’ll be eligible for annual sales incentives. Toss in a monthly internet and cell phone allowance, subsidized benefits with bonus spending accounts, flexible time off, volunteer days, and monthly virtual happy hours! We can’t help but break out the Borat voice for this one: very nice!
Why It’s Hot: We’re always stoked to see tech providers who are focused on energy efficiency and sustainability! Redaptive offers energy-saving and energy-generating technology to help businesses reduce energy waste, optimize costs, increase resiliency, and meet their sustainability goals. This multifaceted, customer-focused role will have you connecting with a variety of internal and external stakeholders. You’ll act as the face of Redaptive as the primary customer contact for technical stuff, and internally operate as the Voice of the Customer to assist the product, project delivery, and CX teams.
Senior CX Jobs
Remote Service Delivery Manager — Cognizant (US Only)
Salary: $81,640 – $133,770
Perks: Medical, dental, vision, and life insurance are all part of the package. You’ll be eligible for a 401(k) plan with company contributions, long-term and short-term disability coverage, an employee stock purchase program, and ample time off with pay! Prospective parents will be happy to know they’re covered for paid parental leave, so you can spend those precious early months bonding with your sweet, chonky baby.
Why It’s Hot: This Fortune 500 IT company has a lot on the go, working within 16 different industries to help transform and modernize day-to-day business processes. You’ll be working on their insurance side of things, in a heavy client-facing role with a major focus on improving customer experience, while also leading a team of claims agents. If you’re a seasoned insurance professional who’s ready to take the leap into the CX sphere, here’s your chance!
Director, Customer Experience — Motorola (Canada Only)
Salary: $116,500 - $238,00 CAD
Perks: HELLO, MOTO! What could be better than snagging sweet discounts on Motorola tech? Get yourself a next-gen Motorola Razr+, harkening back to the simpler times of 2004 when Mean Girls ruled the earth. This tech giant is very generous with their benefits, with more than enough paid time off to be with your family, professional development and mentorship opportunities, employee bonuses, stock grants and purchase options, and a wealth of resources to support health and wellness.
Why It’s Hot: The straight ballin’ title of “Director” looks extra impressive in a company as huge as Motorola! Take your place as the CX leader of Motorola’s Fixed Video department, where you’ll help strategize to deliver top-of-the-line security solutions for a wide range of customers: school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, casinos, airports, financial institutions, government facilities, retailers, and more.
HX Solutions Director — Press Ganey/Forsta (US Only)
Salary: $101,100 – $172,000
Perks: Press Ganey frequently reevaluates their benefits offerings to ensure they’re meeting the ever-evolving needs of their 3000+ employees. All the necessary bases are covered here: competitive medical and physical health benefits, a 401(k) employer match, flexible paid time off, and paid parental leave. They spice things up with annual bonuses, employee referral bonuses, an Employee Support Program, and an Internal Mobility program.
Why It’s Hot: HX, or “Human Experience,” is a niche realm in the CX sector that focuses on healthcare and patient relationships. Press Ganey offers software solutions for medical practices to better understand and serve diverse individuals seeking care. They boast the industry’s largest database of patient feedback, so they have heaps of data from which they can strategize and develop healthcare solutions with major impact.
CCaaS Sales Specialist — Cisco (Pacific Canada)
Salary: $187,500 – $290,300 CAD
Perks: That bright and shiny salary is a friggin’ Christmas miracle! Their employee benefits and perks are waaaay too extensive to list here (nice flex, Cisco), but some of the standouts include tuition reimbursement, time swap and job swap options to learn useful skills and explore new company roles, and a “Fun Fund” for company events and team bonding. Oh, and birthdays are an automatic day off, so you can help yourself to bottomless mimosas at your much-deserved b-day brunch.
Why It’s Hot: Great Place to Work named Cisco the #1 employer for 2021, 2022, and 2023—so, that pretty much speaks for itself. They’ve also earned the top spot in Mexico, Japan, Australia, and Portugal, to name a few. As one of the largest and most successful tech companies on the planet, with over $100 billion in total company assets, Cisco is a real star performer on the Fortune 100 list.
Cross Off “Get the CX Job of Your Dreams” on Your 2024 Bingo Card.
Seriously, folks—there’s a world of opportunity out there, and you don’t even have to leave your couch to find it. Remote jobs in CX are popping up like dandelions, so if you see one you want, reach out and grab it before it’s gone!
The jobs keep coming and they don’t stop coming. We’ll be kicking off January 2024 with another fresh batch of remote roles, so keep your eyes peeled for updates! In the meantime, subscribe to our newsletter for more insights, software reviews, and valuable resources for CX pros and emerging industry talent.