24 Beste KI-Call-Agenten im Test 2026

CloudTalk’s AI voice agents are intelligent virtual assistants designed to handle inbound and outbound calls for businesses around the clock. Built into CloudTalk’s global phone system, these agents can speak in over 60 languages, respond naturally, and manage real conversations that feel human.

Why I picked CloudTalk: I picked CloudTalk because its AI call agents, known as CeTe, go beyond simple automation by combining natural language understanding, real-time personalization, and multi-language support to create realistic and useful interactions. CeTe can listen, interpret, and respond contextually, using live CRM data to personalize every conversation.

Its global coverage across 160+ countries ensures you can deploy AI agents anywhere your customers are. Built-in number reputation management helps avoid spam labels, while features like multiple concurrent calls, automatic follow-ups, and intelligent routing let you handle both routine and complex call workflows without human delay.

Standout features & integrations:

Features include dynamic number rotation, which helps your AI agents maintain a trusted caller ID reputation while making high volumes of outbound calls. The workflow automation builder also allows you to set triggers and actions across tools—like sending reminders or routing qualified leads directly to human agents.

Integrations include HubSpot, Pipedrive, Zoho CRM, Salesforce, MS Dynamics, OdooCRM, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, and monday.com.

Jotform is a versatile online form builder that offers phone call integration to enhance customer interactions. It’s ideal for businesses of all sizes looking to streamline form submissions and gather data efficiently.

Why I picked Jotform: Jotform excels in form integration, allowing you to connect phone call data directly with your forms. You can automate data capture and reduce manual entry, saving your team time.

The platform supports custom workflows, enabling personalized customer interactions. Jotform's user-friendly interface makes it easy for your team to set up and manage forms without technical assistance.

Standout features & integrations:

Features include customizable templates to fit various business needs, conditional logic to streamline data collection, and automated notifications to keep your team informed. The platform also offers advanced form analytics to track performance and improve processes.

Integrations include Google Sheets, Dropbox, PayPal, Stripe, Salesforce, HubSpot, Slack, Mailchimp, Zapier, and Trello.

Retell AI is a voice AI agent platform designed to optimize call operations for industries like retail, healthcare, and finance. It automates tasks such as lead qualification, customer support, and dispatch services to improve efficiency.

Why I picked Retell AI: Retell AI is specifically tailored for the retail industry, offering multilingual support that enables you to connect with a diverse customer base. Its IVR navigation efficiently routes calls to the correct department.

The platform supports branded call IDs to build trust with customers during outbound calls. Its compliance with standards like SOC 2, HIPAA, and GDPR ensures data security and privacy.

Standout features & integrations:

Features include batch calling capabilities for running multiple campaigns simultaneously, voicemail detection to streamline outreach efforts, and high scalability to manage a large volume of calls. The platform also offers seamless integration with existing phone systems via SIP trunking.

Integrations include Twilio, Vonage, OpenAI, Cal.com, Salesforce, HubSpot, Microsoft Dynamics, Slack, Zendesk, and Intercom.

Synthflow AI is an AI Voice Platform designed to automate phone conversations, offering 24/7 customer support. It primarily serves industries like BPO, healthcare, and real estate, focusing on enhancing call management and customer satisfaction.

Why I picked Synthflow AI: Synthflow AI excels in real-time analytics, providing insights into call performance and customer interactions. It includes features like automated voice support and smart scheduling that streamline operations.

The platform’s advanced call menus and multilingual capabilities cater to the diverse needs of customers. Synthflow AI also offers no-code deployment, making it accessible for teams without technical expertise.

Standout features & integrations:

Features include sentiment analysis to gauge customer emotions during calls, customizable AI agents tailored to specific business needs, and compliance with data regulations such as HIPAA and GDPR. The platform's built-in analytics tools provide detailed reports for performance tracking.

Integrations include Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, Slack, Zendesk, Intercom, Google Calendar, Twilio, and Freshdesk.

Aircall is a cloud-based phone system designed for modern businesses to efficiently manage their customer interactions. It serves sales and support teams, helping them improve communication and collaboration across global operations.

Why I picked Aircall: Aircall excels in real-time collaboration, enabling teams to work together seamlessly during calls. It offers features like shared call inboxes to keep track of customer interactions.

With real-time call monitoring, your team can provide immediate feedback and support. The platform's easy integration with other tools enhances workflow efficiency.

Standout features & integrations:

Features include real-time call monitoring to enhance team support, shared call inboxes for effective communication tracking, and call tagging to organize customer interactions. The platform also offers call whispering to assist team members during live calls.

Integrations include Salesforce, HubSpot, Slack, Zendesk, Intercom, Microsoft Teams, Zoho CRM, Pipedrive, Shopify, and Freshdesk.

JustCall is a cloud-based communication platform that helps businesses improve customer interactions through voice and messaging. It primarily serves small business teams seeking to improve customer service and sales processes.

Why I picked JustCall: JustCall is tailored for small business teams, offering features like AI-driven call handling and automated workflows. The AI Voice Agent can handle calls and perform lead qualification, saving your team time and effort.

JustCall also provides CRM integrations that simplify tracking customer interactions. Its focus on small teams means you get a solution that fits your specific needs without unnecessary complexity.

Standout features & integrations:

Features include real-time call transcription, sentiment analysis, and smart dialers. The AI Voice Agent can handle routine calls, allowing your team to focus on more complex tasks. JustCall also offers automated call distribution and SMS bots for efficient communication.

Integrations include Salesforce, HubSpot, Zoho CRM, Pipedrive, Slack, Zapier, Intercom, Freshdesk, Shopify, and Zendesk.

Voiceflow is a platform that enables users to design, prototype, and build conversational voice apps. It caters to developers and teams looking to create customized voice applications for various business needs, such as customer service and engagement.

Why I picked Voiceflow: Voiceflow focuses on custom voice apps, providing a drag-and-drop interface that simplifies the design process for your team. You can create interactive voice experiences without needing extensive coding skills, which is a significant advantage.

The software supports prototyping and testing, allowing you to refine your app before launch. Its collaboration features enable your team to work together efficiently on projects.

Standout features & integrations:

Features include a drag-and-drop interface for easy design, prototyping tools to test voice apps, and voice interaction customization to fit specific needs. The platform also offers collaboration features that help teams work together efficiently.

Integrations include Amazon Alexa, Google Assistant, Slack, Salesforce, HubSpot, Microsoft Teams, Twilio, Zapier, Intercom, and Zendesk.

Sierra is a voice AI platform designed to enhance customer interactions across various industries, including retail, finance, and telecommunications. It serves businesses that require effective communication solutions to support global operations.

Why I picked Sierra: Sierra is ideal for global reach, offering multilingual support that helps your team communicate with customers worldwide. It features advanced call routing to ensure efficient customer service.

The platform's analytics tools provide valuable insights into call performance, enabling you to improve your strategies. Its compliance with international data regulations ensures your operations remain secure.

Standout features & integrations:

Features include advanced call routing for efficient service, multilingual support for global communication, and detailed analytics tools for performance insights. The platform also offers compliance with international data regulations to safeguard your operations.

Integrations include Salesforce, Microsoft Dynamics, HubSpot, Twilio, Slack, Zendesk, Intercom, Google Calendar, Zoho CRM, and Freshdesk.

Bland is a conversational AI platform designed for enterprises to automate phone calls for tasks like sales, appointment booking, and customer support. It serves large organizations needing secure and efficient communication solutions.

Why I picked Bland: Bland is ideal for GDPR compliance, offering a self-hosted infrastructure that enhances security and performance. It supports multilingual communication, allowing your team to engage with a diverse customer base.

The software's Pathways technology integrates seamlessly with existing systems for complex workflows. It provides real-time analytics to monitor and improve customer interactions effectively.

Standout features & integrations:

Features include 24/7 operation to ensure constant availability, SMS capabilities for broader communication reach, and customizable AI agents that mimic human speech. The platform also offers campaign analytics to track performance and adjust strategies.

Integrations include Salesforce, HubSpot, Microsoft Dynamics, Twilio, Slack, Zendesk, Intercom, Google Calendar, Zoho CRM, and Freshdesk.

Autocalls is an AI-driven call automation platform designed to manage scheduling, reminders, and customer communications. It primarily serves businesses in sectors such as healthcare, real estate, and hospitality, focusing on automating routine tasks to enhance operational efficiency.

Why I picked Autocalls: Autocalls excels at automated scheduling, reducing the manual effort required by your team. It offers features such as voice recognition, allowing for natural interaction with customers.

The tool can send reminders and confirmations automatically, minimizing no-shows and cancellations. Its analytics tools help you track call center outcomes and continuously improve processes.

Standout features & integrations:

Features include voice recognition for natural customer interactions, automated reminders to reduce no-shows, and call analytics to track performance and efficiency. The platform also offers customizable call flows that fit specific business needs.

Integrations include Google Calendar, Outlook, Salesforce, HubSpot, Slack, Microsoft Teams, Zendesk, Twilio, Zoho CRM, and Intercom.