Die besten SurveyMonkey-Alternativen im Überblick
Here's my pick of the 10 best software from the 18 tools reviewed.
SurveyMonkey ist eine beliebte Online-Umfragesoftware, die für ihre benutzerfreundlichen Tools zur Erstellung von Umfragen bekannt ist. Dennoch suchen einige Nutzer nach Alternativen, da die Anpassungsmöglichkeiten begrenzt sind und die Preise für erweiterte Funktionen höher ausfallen können.
Basierend auf meiner Erfahrung mit Kundenfeedback-Software habe ich mehrere führende SurveyMonkey-Alternativen getestet und verglichen. Im Anschluss habe ich meine Ergebnisse in detaillierten Reviews zusammengefasst, damit Sie die beste Software für Ihre individuellen Bedürfnisse finden können.
Was ist SurveyMonkey?
SurveyMonkey ist eine Online-Umfragesoftware, mit der Sie schnell und einfach Umfragen erstellen und verteilen können. Sie wird häufig von Marketingexperten, Forschern und HR-Teams genutzt, um Erkenntnisse und Feedback einzuholen.
Funktionen wie anpassbare Vorlagen, Analysen und mobile Kompatibilität unterstützen Sie dabei, Umfragen zu gestalten, Antworten zu sammeln und Ergebnisse effizient auszuwerten. Insgesamt bietet SurveyMonkey Ihrem Team eine unkomplizierte Möglichkeit, Kunden- und Mitarbeiterfeedback zu erfassen und auszuwerten.
Why Trust Our Software Reviews
Die besten SurveyMonkey-Alternativen im Vergleich
Diese Vergleichstabelle fasst die Preisinformationen meiner ausgewählten SurveyMonkey-Alternativen zusammen, damit Sie die beste Lösung für Ihr Budget und Ihre geschäftlichen Anforderungen finden.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for conversational surveys | 14-day free trial | Pricing upon request | Website | |
| 2 | Best for AI-powered surveys | Free demo available | Pricing upon request | Website | |
| 3 | Best for multi-channel feedback | 10-day free trial available | From $55.99/month | Website | |
| 4 | Best for enterprise research tools | 10-day free trial + free plan available | From $83/user/month (billed annually) | Website | |
| 5 | Best for real-time user feedback | Free plan available | From $39.99/month (billed annually) | Website | |
| 6 | Best for Salesforce integration | 14-day free trial | From $83/month (billed annually) | Website | |
| 7 | Best for no-code form creation | 14-day free trial | From $83/month (billed annually) | Website | |
| 8 | Best for AI-driven insights | 30-day free trial + free plan available | Pricing upon request | Website | |
| 9 | Best for data privacy focus | Free plan available | From $7.42/month (billed annually) | Website | |
| 10 | Best for unlimited free surveys | Free plan available | From $20/month | Website |
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Hiver
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
CRM Creatio
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
monday service
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.6
SurveyMonkey-Alternativen im Test
Nachfolgend finden Sie meine zusammengefassten Bewertungen der besten SurveyMonkey-Alternativen, die es auf meine Shortlist geschafft haben. Die Reviews geben Ihnen einen detaillierten Einblick in die wichtigsten Funktionen, Vor- & Nachteile, Integrationen und idealen Anwendungsfälle jedes Tools, damit Sie die passende Lösung finden.
SurveySparrow is designed for businesses seeking an intuitive and engaging way to gather customer feedback. If you're looking for a tool that transforms surveys into conversational experiences, SurveySparrow could be your go-to solution.
Why I Picked SurveySparrow
I picked SurveySparrow because of its unique emphasis on conversational surveys, which can significantly boost response rates. This feature turns feedback collection into a more engaging dialogue with your audience, making it particularly appealing to businesses focused on customer experience. Additionally, SurveySparrow's AI-driven insights through CogniVue help you derive actionable data from feedback, ensuring more informed decision-making. These features align well with the needs of organizations seeking deeper engagement and smarter insights from their survey efforts.
SurveySparrow Key Features
In addition to its conversational surveys and AI-driven insights, you’ll find these features beneficial:
- Reputation Management: This feature allows you to manage online reviews across over 100 platforms, helping build trust and improve your brand's credibility.
- Ticketing System: Facilitates quick resolution of issues raised in surveys, ensuring a closed feedback loop and satisfied customers.
- Multi-Channel Feedback Collection: Enables you to gather feedback through various channels, including WhatsApp, to meet your audience where they are.
- SpotChecks: Collects contextual micro-feedback directly on your website and apps, offering granular insights into user experiences.
SurveySparrow Integrations
Integrations include Salesforce, Slack, HubSpot, Mailchimp, Google Sheets, Zapier, Intercom, Zendesk, Microsoft Teams, and Shopify. An API is available for custom integrations.
Pros and cons
Pros:
- Offers easy sharing options across web, mobile, and email.
- Provides AI-driven insights for actionable decision-making.
- Supports multiple question types for diverse feedback collection.
Cons:
- Limited data export options, affecting flexibility in reporting.
- Mobile or offline survey coverage may require additional configuration in service-field scenarios.
New Product Updates from SurveySparrow
SurveySparrow's Enhancements to Survey Flows
SurveySparrow announced new updates, including enhancements in survey flows and user engagement. For more information, visit SurveySparrow's official site.
If you're searching for a tool that goes beyond traditional survey methodologies, Unwrap might just be what you need. Designed for businesses aiming to deepen their understanding of customer feedback, Unwrap offers a unique approach to collecting and analyzing customer insights. It caters to those in customer-centric industries, such as retail and software, who are looking to translate feedback into actionable insights to improve their products and services.
Why I Picked Unwrap AI
I picked Unwrap for its AI-powered surveys, which stand out among SurveyMonkey alternatives. The platform's ability to conduct conversational surveys that automatically ask intelligent follow-up questions ensures you get to the root of customer feedback. Additionally, Unwrap AI's auto-tagging feature removes the manual effort of categorizing feedback, freeing up your team to focus on strategic initiatives. These features are particularly valuable for businesses seeking to enhance their customer engagement and product development processes.
Unwrap AI Key Features
In addition to AI-powered surveys, Unwrap offers:
- Customizable Dashboards: Allow your team to visualize and share customer insights across the organization.
- Natural Language Assistant: Provides instant answers to your queries, enhancing decision-making processes.
- Real-Time Alerts: Notifies you of any data anomalies so you can address issues proactively.
- Multi-Channel Responder: Enables communication with customers across various platforms, ensuring a seamless feedback loop.
Unwrap AI Integrations
Integrations include Salesforce, Slack, Zendesk, HubSpot, Intercom, Jira, Microsoft Teams, Trello, Google Analytics, and Shopify. An API is available for custom integrations.
Pros and cons
Pros:
- AI-powered surveys enhance customer engagement and feedback quality
- Multilingual support caters to global user bases
- Personalized onboarding support helps maximize tool utilization
Cons:
- Over-reliance on AI could result in neglecting human analysis
- Occasional gaps in native platform integrations compared to competitors
Survicate is a feedback collection tool aimed at businesses and teams looking to gather insights across various customer touchpoints. It helps organizations improve customer experiences by collecting feedback through multiple channels.
Why Survicate is a good SurveyMonkey alternative: Survicate’s ability to collect feedback from different channels like websites, emails, and mobile apps makes it versatile. You can easily create surveys that fit each channel's specific needs. Additionally, with real-time feedback analysis, your team can respond quickly to customer insights, making it suitable for businesses looking to enhance their customer feedback strategy.
Standout features & integrations:
Features include real-time data collection, integration with popular tools like Intercom and HubSpot, and provides detailed reporting and analysis. Its user-friendly design allows for quick survey creation and customization.
Integrations include Slack, HubSpot, Intercom, Salesforce, Mailchimp, Google Analytics, Zendesk, Shopify, WordPress, and Zapier.
Pros and cons
Pros:
- Quick survey setup
- Real-time analysis
- Multi-channel feedback
Cons:
- Limited advanced reporting
- Requires setup time
New Product Updates from Survicate
Survicate's FullStory Integration for Mobile Apps
Survicate enhances its mobile surveys with FullStory integration, boosting user insights and analytics. For more information, visit Survicate's official site.
QuestionPro is an advanced survey and research platform designed for businesses and researchers who need advanced data collection and analysis. It supports teams in conducting market research, customer feedback, and employee surveys.
Why QuestionPro is a good SurveyMonkey alternative: QuestionPro’s enterprise-level features provide extensive survey customization and advanced analytics, catering to complex research needs. You can access a wide range of question types and survey templates to fit different scenarios. The platform also offers strong reporting tools to analyze data effectively on large-scale research projects.
Standout features & integrations:
Features include advanced question types, logic branching, and real-time analytics. It also provides customizable templates, integrations with platforms like Salesforce, and supports multi-channel distribution, making it ideal for feedback collection, research, and customer experience management.
Integrations include Salesforce, Tableau, Slack, Google Analytics, HubSpot, Marketo, Zapier, Microsoft Teams, Zendesk, and Mailchimp.
Pros and cons
Pros:
- Wide range of question types
- Advanced analytics options
- Extensive survey customization
Cons:
- Steeper learning curve
- Complex setup process
Qualaroo is a survey tool designed primarily for marketers and UX professionals to gather user insights directly from their websites or apps. It helps teams understand user behavior and collect feedback at specific touchpoints.
Why Qualaroo is a good SurveyMonkey alternative: Qualaroo’s real-time feedback capabilities allow you to capture insights as users interact with your site. With customizable nudges, you can ask the right questions at the right time. Additionally, the software’s targeted surveys help in collecting relevant data without interrupting the user experience. These features typically cater to teams looking for immediate, actionable insights.
Standout features & integrations:
Features include advanced targeting and branching logic, seamless integrations with various platforms, and an AI-powered sentiment analysis to understand responses better. It also allows for the creation of non-intrusive feedback surveys that appear directly on websites or apps.
Integrations include Google Analytics, Slack, HubSpot, Salesforce, Zapier, Marketo, Intercom, Segment, Adobe Analytics, and Mailchimp.
Pros and cons
Pros:
- Customizable survey nudges
- Targeted question delivery
- Real-time feedback
Cons:
- Requires technical setup
- Limited question types
FormAssembly is a web form and data collection platform catering to businesses and organizations that require seamless data management. It's primarily used by teams needing to integrate data collection directly into their existing workflows.
Why FormAssembly is a good SurveyMonkey alternative: FormAssembly’s strong integration with Salesforce helps your team streamline data entry and management. With features like customizable forms and advanced data routing, it ensures data goes where it's needed. You can also benefit from its compliance with data protection standards, keeping your information secure.
Standout features & integrations:
Features include strong security and compliance features, such as HIPAA, GDPR, and PCI DSS compliance, making it ideal for organizations handling sensitive data. Additionally, it includes powerful workflow automation and extensive customization options.
Integrations include Salesforce, Google Sheets, PayPal, Mailchimp, Pardot, Box, Stripe, Microsoft Dynamics 365, Slack, and HubSpot.
Pros and cons
Pros:
- Advanced data routing
- Customizable form options
- Strong Salesforce integration
Cons:
- Occasional performance issues
- Requires technical setup
Formstack is an online form and survey builder aimed at businesses and teams looking to create forms without coding knowledge. It supports industries needing efficient data collection and workflow automation.
Why Formstack is a good SurveyMonkey alternative: Formstack’s drag-and-drop interface allows you and your team to design forms intuitively without any technical skills. The software’s conditional logic helps optimize the form experience based on user response rates, enhancing data collection efficiency. With advanced security features, it also ensures your data remains protected during the form creation process.
Standout features & integrations:
Features include a powerful drag-and-drop form builder for creating custom forms without coding, workflow automation, and seamless integration with over 100+ apps. It also offers advanced data security, compliance tools, and e-signature capabilities, making it ideal for secure data collection and digital workflows.
Integrations include Salesforce, Google Sheets, Mailchimp, PayPal, HubSpot, Zapier, Microsoft Teams, QuickBooks, Dropbox, and Stripe.
Pros and cons
Pros:
- Easy to use interface
- Dynamic form creation
- No coding required
Cons:
- Basic analytics features
- Limited customization options
Qualtrics is a sophisticated survey and experience management platform used by large enterprises and organizations to gather in-depth insights. It serves teams focused on customer experience, employee experience, and market research.
Why Qualtrics is a good SurveyMonkey alternative: Qualtrics’ advanced analytics capabilities, including AI-driven insights, give you a deeper understanding of survey results. Similarly, the software’s predictive intelligence feature helps identify trends and patterns, allowing you to make informed decisions. Along with these key components, its strong reporting tools offer detailed analysis and visualization to streamline company metrics.
Standout features & integrations:
Features include real-time reporting, sentiment analysis, and predictive analytics. Additionally, it integrates with various platforms, offering seamless collaboration and distribution of insights across teams.
Integrations include Salesforce, Adobe, SAP, Slack, Microsoft Teams, ServiceNow, Zendesk, Tableau, Google Analytics, and Marketo.
Pros and cons
Pros:
- Customizable survey options
- Detailed reporting capabilities
- Predictive intelligence tools
Cons:
- Complex setup process
- Steep learning curve
Zoho Survey is a survey creation tool designed for businesses and professionals who need to gather respondents feedback and insights efficiently. It serves organizations looking for straightforward survey solutions with a focus on data privacy.
Why Zoho Survey is a good SurveyMonkey alternative: Zoho Survey offers enhanced data protection features, ensuring your information is secure. Its ability to host data on local servers provides an advantage for users who prioritize privacy. Additionally, the encryption and compliance options help meet stringent privacy requirements to help support your need for a secure survey platform.
Standout features & integrations:
Features include real-time response collection, advanced reporting with visual data insights, and integration with Zoho CRM and other third-party applications. It also supports multilingual surveys and offline data collection.
Integrations include Zoho CRM, Google Sheets, Mailchimp, Slack, Microsoft Teams, Salesforce, Eventbrite, Zapier, Zendesk, and Trello.
Pros and cons
Pros:
- Real-time reporting
- Customizable surveys
- Strong data privacy
Cons:
- Basic analytics features
- Limited question types
SurveyPlanet is an online survey tool suitable for educators, marketers, and researchers who need to create surveys without limitations on the number of responses. It helps teams gather data and insights efficiently.
Why SurveyPlanet is a good SurveyMonkey alternative: SurveyPlanet allows users to create unlimited surveys and collect unlimited responses, making it ideal for large projects or frequent use. With easy-to-use survey creation tools, your team can set up surveys quickly. Additionally, the platform offers customizable themes to match your branding, making it a good fit for those needing a cost-effective solution without compromising on functionality.
Standout features & integrations:
Features include unlimited surveys and responses, customizable themes, and the ability to create surveys in multiple languages. It also includes features like pre-written questions, survey logic branching, and anonymous response options, making it a versatile tool for both basic and advanced survey needs.
Integrations include Google Sheets, Slack, Mailchimp, HubSpot, Salesforce, Dropbox, Trello, Microsoft Teams, Asana, and Zapier.
Pros and cons
Pros:
- Easy setup process
- Customizable themes
- Unlimited survey responses
Cons:
- No offline mode
- Limited advanced features
Weitere SurveyMonkey-Alternativen
Hier sind einige zusätzliche SurveyMonkey-Alternativen, die es zwar nicht auf meine Shortlist geschafft haben, aber dennoch einen Blick wert sind:
- LimeSurvey
For self-hosting
- SurveyKing
For advanced question types
- Great Question
For UX research integration
- Tripetto
For storyboard form design
- Jotform
For drag-and-drop form building
- Mailchimp
For email marketing integration
- Typeform
For people-friendly forms
- Ceniment
For sentiment analysis
Auswahlkriterien für SurveyMonkey-Alternativen
Bei der Auswahl der besten SurveyMonkey-Alternativen habe ich die häufigsten Anforderungen und Herausforderungen von Käufern im Bereich Online-Umfragesoftware berücksichtigt, wie Integrationsmöglichkeiten und Anpassungsoptionen. Zusätzlich habe ich folgendes Rahmenwerk verwendet, um meine Bewertung strukturiert und objektiv zu gestalten:
Kernfunktionen (25 % der Gesamtbewertung)
Um in diese Liste aufgenommen zu werden, musste jede Lösung folgende Anwendungsfälle abdecken:
- Erstellung und Verteilung von Umfragen
- Erfassung und Auswertung von Antworten
- Berichte und Insights generieren
- Anpassung des Umfragedesigns
- Automatisierung von Follow-up-E-Mails
Besondere Zusatzfunktionen (25 % der Gesamtbewertung)
Um die Auswahl weiter einzugrenzen, habe ich auch nach besonderen Merkmalen gesucht, wie etwa:
- Erweiterte Daten-Segmentierung
- KI-gestützte Vorschläge
- Mehrsprachige Unterstützung
- Anpassbares Branding
- Offline-Umfragefunktionen
Benutzerfreundlichkeit (10 % der Gesamtbewertung)
Für die Bewertung der Benutzerfreundlichkeit habe ich folgende Aspekte berücksichtigt:
- Intuitive Benutzeroberfläche
- Drag-and-Drop-Funktion
- Einfache Navigation
- Barrierefreiheitsoptionen
- Mobile Responsivität
Onboarding (10 % der Gesamtbewertung)
Um das Onboarding-Erlebnis einzuschätzen, habe ich Folgendes geprüft:
- Verfügbarkeit von Schulungsvideos
- Interaktive Produkttouren
- Onboarding-Webinare
- Sofort einsetzbare Vorlagen
- Quizze und Fragebögen
- Chatbot-Unterstützung
Kundensupport (10 % der Gesamtbewertung)
Bei der Bewertung des Supports der Softwareanbieter habe ich Folgendes beachtet:
- 24/7 Support-Verfügbarkeit
- Live-Chat-Support
- Umfassende Wissensdatenbank
- Reaktionszeit des E-Mail-Supports
- Personalisierter Helpdesk-Service
Preis-Leistungs-Verhältnis (10 % der Gesamtbewertung)
Für die Bewertung des Preis-Leistungs-Verhältnisses habe ich folgende Kriterien herangezogen:
- Konkurrenzfähige Preise
- Flexible Abo-Modelle
- Kostenlose Version/Testphase vorhanden
- Verhältnis von Funktionen zu Preis
- Rabatte bei jährlicher Abrechnung
Kundenbewertungen (10 % der Gesamtbewertung)
Um einen Überblick über die Kundenzufriedenheit zu bekommen, habe ich Kundenmeinungen hinsichtlich folgender Punkte gelesen:
- Rückmeldungen zur Zuverlässigkeit
- Zufriedenheit mit den Funktionen
- Berichtete Bugs und Problemlösungen
- Feedback zu Support-Erfahrungen
- Allgemeine Produktempfehlung
Warum nach einer SurveyMonkey-Alternative suchen?
Auch wenn SurveyMonkey eine gute Wahl für Online-Umfragen ist, gibt es zahlreiche Gründe, warum manche Nutzer nach Alternativen suchen. Sie könnten beispielsweise nach einer Alternative suchen, weil:
- Sie erweiterte Anpassungsmöglichkeiten benötigen
- Ihr Budget für Premium-Funktionen knapp ist
- Sie bessere Integrationsmöglichkeiten wünschen
- Sie reaktionsschnelleren Kundensupport suchen
- Ihr Team mehrsprachige Unterstützung benötigt
- Sie höhere Anforderungen an Datenschutz und Compliance haben
Wenn einer dieser Gründe auf Sie zutrifft, sind Sie hier richtig. Meine Übersicht enthält verschiedene Online-Umfragetools, die für Teams mit diesen Anforderungen besser geeignet sein können als SurveyMonkey und alternative Lösungen bieten.
Die wichtigsten Funktionen von SurveyMonkey
Hier sind einige der wichtigsten Funktionen von SurveyMonkey, damit Sie diese mit Alternativen vergleichen können:
- Anpassbare Vorlagen: Sie können aus verschiedenen Vorlagen wählen und so Ihre Umfragen auf spezielle Anforderungen zuschneiden. Das spart Zeit und sorgt für einheitliche Qualität.
- Fragetyp-Vorschläge: Setzt KI-gestützte Technologie ein, um geeignete Fragetypen zu empfehlen und hilft so, schnell effektive Umfragen zu erstellen.
- Mehrsprachige Unterstützung: Ermöglicht die Erstellung von Umfragen in verschiedenen Sprachen und erleichtert so das Sammeln vielfältiger Rückmeldungen aus einem breiteren Publikum.
- Erweiterte Analysen: Dank umfangreicher Filter- und Berichtsfunktionen können Sie Daten auswerten, Trends aufdecken und datenbasierte Entscheidungen treffen.
- Kollaborationstools: Sie können Umfragen mit Ihrem Team teilen, Berechtigungen verwalten und Feedback zentral bündeln, um die Zusammenarbeit zu stärken und Prozesse zu optimieren.
- Verschiedene Antwortsammlungsmethoden: Sie können über Kanäle wie E-Mail, QR-Codes und soziale Medien Antworten sammeln und so Ihre Zielgruppe besser erreichen.
- Datenschutzfunktionen: Trägt zur Datensicherheit bei – etwa durch anonyme Antworten, Passwortschutz sowie die Einhaltung von DSGVO und CCPA.
- Integrationsmöglichkeiten: Bietet Schnittstellen zu über 200 Anwendungen, um Arbeitsabläufe zu automatisieren und die Produktivität Ihres Teams zu steigern.
Wie geht es weiter?
Wenn Sie gerade nach SurveyMonkey-Alternativen suchen, nehmen Sie Kontakt mit einem SoftwareSelect-Berater auf und erhalten Sie kostenlose Empfehlungen.
Sie füllen ein Formular aus und führen ein kurzes Gespräch, bei dem Ihre Anforderungen konkretisiert werden. Anschließend erhalten Sie eine Shortlist von Software-Lösungen zur Prüfung. Auf Wunsch werden Sie zudem während des gesamten Kaufprozesses begleitet – inklusive Preisverhandlungen.
