30 Beste Kundenzufriedenheits-Software 2026: Bewertet & Verglichen

Hiver is an AI-powered customer service platform that caters to businesses looking to enhance their customer feedback management. With its focus on streamlining communication, Hiver is especially appealing to industries such as technology, healthcare, and education. It offers tools like an omnichannel inbox and AI assistance, which help resolve queries and gather valuable insights from customer interactions. By simplifying feedback collection and analysis, Hiver helps your team make data-driven decisions and improve overall customer satisfaction.

Why I Picked Hiver

I picked Hiver for its unique ability to transform how you manage customer feedback through its AI-driven features. The omnichannel inbox consolidates all customer interactions into a single view, allowing your team to respond swiftly and accurately. Additionally, Hiver's AI capabilities assist in triaging and analyzing conversations, ensuring that urgent issues are prioritized. These features directly address the challenge of managing high volumes of customer feedback efficiently, making Hiver a standout choice for your team.

Hiver Key Features

In addition to its excellent customer feedback management capabilities, Hiver offers several other valuable features:

• Knowledge Base: Enables your team to create a repository of common queries and solutions, reducing repetitive questions.
• AI Copilot: Assists agents by drafting responses and suggesting next steps, enhancing response quality and speed.
• Customer Portal: Provides a self-service platform where customers can find answers and submit feedback easily.
• Workflow Automation: Automates repetitive tasks, freeing up your team to focus on resolving customer issues.

Hiver Integrations

Hiver integrates with popular platforms such as Salesforce, Hubspot, Pipedrive, Shopify, Jira, Asana, WhatsApp, and QuickBooks. These integrations enhance its functionality, allowing you to streamline workflows and improve productivity across your preferred applications.

Enterpret is an AI-powered platform designed to transform how businesses understand and act on customer feedback. It appeals to companies focused on enhancing customer experiences by deriving actionable insights from diverse sources of feedback. The platform addresses the challenge of scattered customer signals, enabling businesses to quickly identify and address customer needs and preferences.

Why I Picked Enterpret

I picked Enterpret for its unique ability to integrate feedback from over 50 sources and transform it into actionable insights using AI-driven analysis. This feature is crucial for businesses looking to centralize customer feedback and gain a comprehensive understanding of customer sentiments. Additionally, Enterpret's adaptive taxonomy and customer knowledge graph provide deep contextual insights, allowing teams to identify trends and make informed decisions.

Enterpret Key Features

In addition to centralized customer feedback, Enterpret offers:

• AI Agents: Automate responses and actions based on customer feedback to enhance efficiency in addressing customer concerns.
• Customizable Feedback Themes: Allows businesses to tailor feedback themes according to specific needs, ensuring relevant insights are prioritized.
• Real-Time Insights: Provides up-to-the-minute analysis of customer feedback, enabling quick strategy adjustments and proactive issue resolution.
• Feedback Visualization Tools: Offers charts and graphs to help teams visualize trends and patterns in customer feedback for better strategic planning.

Enterpret Integrations

Integrations include Salesforce, Zendesk, Slack, Microsoft Teams, Intercom, HubSpot, Freshdesk, Jira, Asana, and Trello.

Product Fruits is a user onboarding platform designed for product teams to enhance user engagement through customized onboarding experiences. Its primary users include product managers and customer success teams seeking efficient ways to guide users through their web applications. The tool focuses on onboarding checklists, in-app help, and feedback collection to boost user retention.

Why I picked Product Fruits: Product Fruits enables you to create interactive guides and surveys with conditional logic, allowing your team to tailor the user journey to individual needs. Unique features like AI-driven insights and dynamic personalization set it apart from other solutions. Its straightforward pricing based on monthly active users means you only pay for what you use, without hidden fees. The software's flexibility in offering unlimited seats and domains provides scalability for growing teams.

Standout features & integrations:

Features include onboarding checklists that guide users through your application, in-app announcements for timely updates, and feedback widgets for collecting user input directly within the app. The software also offers a comprehensive knowledge base and AI-powered insights to enhance user experience. You can integrate feedback into your product development process seamlessly with its intuitive tools.

Integrations include HubSpot, Salesforce, Intercom, Zendesk, Slack, Google Analytics, Segment, Mixpanel, Zapier, and Amplitude.

SurveySparrow offers a dynamic solution for transforming customer feedback into actionable insights, making it ideal for industries like healthcare, education, and hospitality. Its mobile-first design and diverse survey types, including NPS and offline surveys, ensure you can gather feedback anytime, anywhere. With features like chatbot integration and customizable workflows, you can deepen customer engagement and drive business growth.

Why I Picked SurveySparrow

I picked SurveySparrow because of its flexible customer surveys with conditional logic branching. This feature enables you to tailor survey questions based on previous responses, ensuring the feedback you gather is both relevant and insightful. The tool's ability to handle offline data collection and support multiple languages further adds to its adaptability for different business needs. With these functionalities, SurveySparrow is an excellent choice for refining your customer feedback process.

SurveySparrow Key Features

In addition to its flexible customer surveys with conditional logic branching, SurveySparrow offers several other features that enhance its utility as a customer feedback software.

• Conversational Surveys: Create engaging surveys that transform feedback collection into an interactive experience.
• Multilingual Support: Conduct surveys in multiple languages to reach a diverse audience.
• Omnichannel Feedback Collection: Share surveys across various platforms, including social media, email, and QR codes.
• Visual Workflows: Automate actions based on survey responses to streamline your feedback process.

SurveySparrow Integrations

Integrations include Salesforce, HubSpot, Mailchimp, Zendesk, Slack, Google Sheets, Trello, Intercom, Freshdesk, and Microsoft Teams. 

Sogolytics is a customer feedback software designed for organizations looking to gather insightful data through flexible surveys. It is primarily used by customer experience teams and researchers who need advanced survey logic and branching capabilities.

Why I picked Sogolytics: This tool excels in providing conditional logic branching, which allows users to create personalized survey paths based on respondents' answers. You'll find Sogolytics particularly beneficial for its flexible survey design and in-depth data analysis features. In my experience, the ability to customize questions and logic makes it stand out from other tools. It also offers real-time reporting that helps your team make informed decisions swiftly.

Standout features & integrations:

Features include a mobile-friendly survey design that ensures your surveys are accessible across devices. You can also take advantage of their multi-channel distribution, enabling you to reach your audience wherever they are. Additionally, Sogolytics offers advanced data analysis tools that help you derive actionable insights from your survey results.

Integrations include Salesforce, Google Analytics, HubSpot, Microsoft Dynamics, Slack, Zapier, Mailchimp, Constant Contact, Oracle, and Zendesk.

Jotform is a versatile digital form creation tool designed for businesses of all sizes. Its primary users are organizations looking to collect feedback through customizable digital forms, serving key functions in data collection and analysis. It's also simple and quick to set up, something Kumar Vaibhav Tanwar, Founder of Clickworthy Digital Marketing Agency, highlights as a major benefit: "Jotform is easy to set up without dev support. It has email alerts to keep our team in the loop. It’s also easier for our clients to access, so my team spends less time chasing for details." He did note that "The interface isn’t as smooth as some competitors and theme control feels clunky on longer forms."

Why I picked Jotform: Jotform allows you to fully customize your feedback forms to meet your specific needs, making it stand out among other customer feedback solutions. With its drag-and-drop form builder, you can easily create complex forms without needing any coding skills. The tool also offers conditional logic, enabling your team to show or hide questions based on user responses. Additionally, Jotform supports multiple form field types, providing flexibility in how you gather and organize feedback.

Standout features & integrations:

Features include advanced form analytics, which help you understand how users interact with your forms. You can also benefit from mobile responsiveness, ensuring your forms work well on any device. The option to include payment integrations directly within your forms simplifies transaction processes for your team.

Integrations include Google Sheets, PayPal, Dropbox, Salesforce, Slack, Google Drive, Stripe, Mailchimp, HubSpot, Trello, and Airtable.

UserGuiding is a product adoption platform primarily used by product managers and UX teams to enhance user onboarding and engagement. It allows businesses to create in-app guides, surveys, and walkthroughs directly within their application to gather real-time customer feedback.

Why I picked UserGuiding: UserGuiding enables you to create in-app surveys, including NPS, to gather real-time customer feedback and insights. This feature helps differentiate UserGuiding from other customer feedback tools by allowing you to analyze responses instantly and segment users for targeted engagement. You can increase survey completion rates by customizing survey triggers based on user behavior, which enhances user activation. Additionally, the platform's analytics and segmentation capabilities contribute to a faster time-to-value and reduce the need for demo calls.

Standout features & integrations:

Features include the ability to create in-app microsurveys that enhance feedback collection by providing real-time insights. You can analyze responses through a dashboard, enabling user segmentation and targeted engagement. The platform also includes interactive product tours and onboarding checklists to boost user engagement and satisfaction.

Integrations include popular tools such as Google Analytics, Mixpanel, Intercom, Slack, Salesforce, HubSpot, Zendesk, Segment, and Amplitude.

Survicate is a customer feedback platform tailored for digital businesses, facilitating the collection of user insights through a variety of survey types, including email, website, and mobile in-app surveys. It is primarily used by product teams, marketing teams, and customer experience teams to assess metrics like NPS, CSAT, and CES.

Why I picked Survicate: Survicate allows you to gather customer insights effectively through its intuitive drag-and-drop survey creator, enabling you to design customized surveys swiftly without any coding. What makes Survicate exceptional is its ability to automate feedback collection with advanced targeting, ensuring you capture feedback at the optimal time. Additionally, it integrates seamlessly with popular tools like HubSpot and Salesforce, enriching your data with valuable customer feedback. Its features, such as the ability to capture responses from partially completed surveys, ensure continuous and valuable insights, aligning perfectly with its USP of gathering customer insights.

Standout features & integrations:

Features include an intuitive drag-and-drop survey creator that lets you customize surveys quickly. You can automate feedback collection with recurring surveys and advanced targeting to capture insights at the optimal moments. Survicate also supports embedding the first question of a survey in email previews to boost engagement.

Integrations include HubSpot, Salesforce, Google Analytics, Intercom, Slack, and Mailchimp, allowing you and your team to enrich customer data effortlessly.

Hotjar is a user analytics tool designed for businesses seeking to understand user behavior and improve user experiences. Its primary users are digital marketers and UX designers who utilize its features like heatmaps, session recordings, and user feedback tools to make informed decisions and enhance website performance.

Ritika Dubash, CEO & Founder, HowToDigital, shared examples of how Hotjar helped their team identify UX gaps and act on their findings. “Scroll and click heatmaps (desktop vs. mobile) showed that our key CTAs and trust badges were below the fold on mobile. Moving them up led to a noticeable lift in CTR and add-to-cart for our ecommerce client. Moreover, session recordings helped us identify rage clicks and U turns. In one case, we found a sticky chat bubble covering a “Continue” button and fixing it improved checkout progression right away.”

Why I picked Hotjar: Hotjar effectively combines tools like heatmaps and session recordings to visualize user interactions, providing insights into user behavior. Its feedback and survey features allow you to gather real-time user opinions and create AI-assisted surveys, making it stand out among customer feedback solutions. This integration of behavioral analytics with direct user feedback offers a comprehensive view of user motivations, aiding in targeted improvements. You can quickly identify user issues and gather actionable insights, making it a valuable tool for enhancing user experiences.

Standout features & integrations:

Features include heatmaps that show user interactions, session recordings with console tracking for JavaScript errors, and feedback tools that capture real-time user opinions. You can also conduct user interviews with scheduling and transcription support, which helps in gathering qualitative insights.

Integrations include platforms like Google Analytics, Slack, Shopify, WordPress, and more, allowing for streamlined workflows and enhanced data analysis.

Intercom is a customer communication platform designed for businesses looking to connect with customers through messaging. Its main user base includes sales, marketing, and support teams who utilize the tool for live chat, customer feedback, and engagement. The tool primarily aids in improving customer relationships by facilitating real-time communication and gathering actionable insights through feedback.

Why I picked Intercom: It combines business messaging with integrated feedback tools. This integration allows your team to engage with customers and gather their feedback without switching platforms. Features like in-app messaging and custom bots help in real-time customer engagement. Additionally, Intercom's feedback system enables you to track customer satisfaction and make informed decisions.

Standout features & integrations:

Features include automation of chat responses to ensure customer queries are handled promptly. You can also use Intercom's targeted messaging to send personalized messages based on user behavior. In my experience, the tool's feedback collection is seamless, providing insights that help refine customer service strategies.

Integrations include Salesforce, Slack, Shopify, HubSpot, Stripe, Zendesk, Google Analytics, Marketo, Mailchimp, and Facebook.

Qualaroo is a customer feedback software designed to help businesses gather valuable insights through customizable surveys. It's a tool that allows you to understand your customers' needs and improve their experience by collecting real-time feedback.

Why I Picked Qualaroo: I picked Qualaroo because of its advanced targeting options, which let you reach specific audiences based on custom properties. This means you can ask targeted questions to the right people at the right time, ensuring you gather the most relevant feedback. Additionally, its AI-powered sentiment analysis helps you understand the emotions behind customer responses, giving you deeper insights into their experiences.

Another reason I chose Qualaroo is its mobile in-app nudges, which allow you to collect feedback directly from mobile users. This feature ensures that you're not missing out on insights from a significant portion of your audience. Plus, the platform's analytics, powered by IBM Watson, provide instant insights and advanced reporting capabilities, helping you make data-driven decisions quickly.

Standout Features & Integrations:

Features include question branching, which allows you to create dynamic surveys that adapt based on user responses, providing a more personalized experience. The platform also supports feedback collection across multiple digital environments, such as websites, mobile apps, and prototypes, ensuring you can reach your audience wherever they are. Additionally, Qualaroo offers behavior-based triggers, enabling you to engage with users based on their actions, further enhancing the relevance of your surveys.

Integrations include Salesforce, Tableau, Intercom, Zapier, Slack, Mailchimp, Hubspot, Marketo, Eloqua, KISSmetrics, Google Analytics, and FullStory.

Gainsight is a customer success software platform designed for customer success teams, product managers, and analytics professionals. It provides real-time insights and in-app engagements to improve customer engagement and retention.

Why I picked Gainsight: Gainsight excels in delivering product usage analytics and comprehensive feedback reports. It offers real-time insights that help you understand customer behavior, and in-app engagements that allow you to interact with users directly. The platform's self-service options empower your team to tailor the customer experience. Gainsight's emphasis on integrating customer success with product experience ensures that you can drive sustainable growth.

Standout features & integrations:

Features include real-time insights that allow your team to quickly identify trends and opportunities for improvement. In-app engagements enable direct interaction with users, giving you the tools to address issues promptly. Self-service options help you empower customers by providing them with the resources they need to succeed.

Integrations include Salesforce, Zendesk, HubSpot, Slack, Marketo, Microsoft Dynamics, Google Analytics, Tableau, Adobe Analytics, and Intercom.

Pendo is a product experience platform designed primarily for product managers, customer success teams, and marketing professionals. It helps these teams capture product usage data, gather user feedback, and provide in-app guidance, all critical for understanding and improving user experiences.

Why I picked Pendo: Pendo excels in offering a comprehensive suite of tools for capturing and analyzing user feedback, which is vital for understanding customer needs. Its feedback feature allows you to collect and prioritize user suggestions, helping your team focus on what matters most. The in-app messaging and guides ensure you engage users right within your product, enhancing their journey. Unlike many other solutions, Pendo integrates feedback directly into product development workflows, making it a natural fit for teams focused on improving customer satisfaction.

Standout features & integrations:

Features include tools for capturing in-app feedback, session replay, and NPS surveys, which provide you with a clear picture of user experiences. You can also use Pendo for creating personalized user journeys, ensuring that every customer interaction is meaningful. The platform supports digital adoption by providing in-app guides that help users navigate your product effortlessly.

Integrations include Salesforce, Slack, HubSpot, Google Analytics, Zendesk, Segment, Microsoft Teams, Marketo, Intercom, and Jira.

Usersnap is a user feedback platform designed to enhance product management by capturing and organizing customer insights. It provides tools for visual feedback and micro surveys, helping teams gather valuable feedback for product development.

Why I Picked Usersnap: I picked Usersnap because it offers powerful visual feedback tools that allow your team to capture screenshots and annotate them directly, making it easy to understand user issues and requests. This feature ensures that you receive precise feedback from users, which can significantly improve your product's user experience. Additionally, Usersnap's AI-assisted trend analysis helps you to identify recurring themes in feedback, enabling you to make informed decisions based on user trends.

Furthermore, Usersnap's micro surveys, including CSAT and NPS, are excellent for gathering targeted feedback from specific user segments. These surveys can be embedded directly into your product, allowing you to collect feedback at the moment when users are most engaged. With these features, Usersnap not only helps in collecting feedback but also in understanding and prioritizing user needs.

Standout Features & Integrations

Features include context enrichment with auto-attached data, which provides additional information about user feedback to help you understand the context better. Usersnap also offers targeting and segmentation capabilities, allowing you to focus on specific user groups for more relevant feedback. Additionally, the customer portal feature lets you manage and respond to user feedback efficiently, ensuring that your users feel heard and valued.

Integrations include Jira Cloud, Jira Server, Slack, Microsoft Teams, Asana, Azure DevOps, GitHub, GitLab, Trello, Zendesk, Zapier, and Teamwork.

Lumoa is a customer feedback software that helps businesses make sense of customer sentiments. By using Generative AI, it turns various feedback sources into real-time, actionable insights, allowing you to understand and improve customer experiences.

Why I Picked Lumoa: I picked Lumoa because of its ability to consolidate feedback from multiple sources like surveys and reviews. This means you can easily gather insights from a wide range of customer interactions, helping you to make informed decisions. Another notable feature is its real-time analysis, which allows your team to respond to customer feedback as it happens, improving your ability to address issues quickly.

Lumoa also facilitates collaboration among team members by enabling you to track actions and set alerts based on customer feedback. This makes it easier for your team to work together to improve customer satisfaction scores. The platform's focus on transforming customer feedback into actionable insights ensures that customer experience remains a central focus in your decision-making processes.

Standout Features & Integrations

Features include the ability to analyze communications from email and chat platforms, which helps you extract valuable insights from customer interactions. Lumoa also connects with data and reporting tools, allowing you to incorporate customer insights into broader reporting dashboards. Additionally, it pulls in reviews from various sources, helping you identify key issues and trends to better understand your customers' needs.

Integrations include Netigate, Qualtrics, SurveyMonkey, Zendesk, Freshdesk, Intercom, Salesforce, Hubspot, Microsoft Dynamics, Gmail, WhatsApp, and Power BI.

GatherUp is a customer feedback software tailored for digital marketing agencies and local businesses. It provides tools for managing reviews, analyzing customer feedback, and enhancing customer experience.

Why I picked GatherUp: You can leverage GatherUp to listen to and engage with your customers effectively. Its unique ability to automate review responses and conduct NPS surveys helps differentiate it from other feedback solutions. By focusing on managing reviews across multiple sites, GatherUp enhances your local SEO. In my experience, its SMS capabilities further improve communication with your customers.

Standout features & integrations:

Features include automated review responses that allow your team to efficiently address customer feedback. Performance reporting gives you insights into how your business is perceived. NPS surveys offer a clear measure of customer loyalty.

Integrations include Google, Facebook, TripAdvisor, Yelp, Trustpilot, QuickBooks, Shopify, WooCommerce, Salesforce, and Mailchimp.

skNicely is a customer feedback software designed to help businesses measure customer satisfaction and motivate frontline teams. It's primarily used by service businesses looking to enhance their customer experience and improve their bottom line. The software automates customer feedback collection and provides actionable insights to foster loyalty.

Why I picked AskNicely: This tool differentiates itself by offering robust integration capabilities with third-party platforms, which is crucial for businesses that rely heavily on external review sites. It features customizable surveys that can be sent via email, web, or SMS, allowing you to gather feedback in ways that suit your customers best. Automation of response workflows ensures timely follow-ups, helping your team maintain high engagement levels. Additionally, its capacity to track Net Promoter Score (NPS) across different products and segments provides a comprehensive view of customer satisfaction.

Standout features & integrations:

Features include customizable survey distribution via various channels like email and SMS, enabling you to reach your customers where they are. The software also offers real-time leaderboards and text analytics, which help you analyze feedback efficiently. Automated workflows ensure that your team can act on feedback without delay, enhancing your customer service capabilities.

Integrations include Salesforce, Slack, Hubspot, Intercom, Marketing Cloud, Dynamics, and more, providing seamless connectivity between your customer feedback system and other crucial business tools.

InputKit is a customer feedback and experience management software designed to help businesses gather and analyze customer feedback efficiently. It is mainly used by customer service teams to improve service quality and customer satisfaction. InputKit offers automated surveys that provide actionable insights directly related to enhancing customer service.

Why I picked InputKit: InputKit excels in providing automated surveys that are specifically tailored for customer service feedback. The software differentiates itself by focusing on real-time feedback collection and analysis, allowing your team to quickly respond to customer needs. Its user-friendly interface and intuitive dashboard make it easy for your team to understand customer sentiments. You can also customize surveys to align with your brand, ensuring that the feedback process reflects your company’s identity.

Standout features & integrations:

Features include real-time feedback collection which allows you to promptly address customer issues. You can customize surveys to fit your brand, ensuring consistency in customer interactions. The intuitive dashboard provides a clear view of customer satisfaction trends, helping your team make informed decisions.

Integrations include popular native integrations such as Salesforce, Zendesk, HubSpot, Google Analytics, Microsoft Teams, Slack, Mailchimp, SurveyMonkey, Twilio, and Shopify.

ReviewFlowz is a review and testimonial generation software primarily aimed at businesses seeking to enhance their customer feedback collection. Its key functions include generating reviews through surveys and monitoring reviews across multiple platforms.

Why I picked ReviewFlowz: It excels in generating reviews by offering over 1000 incentives for reviewers, which sets it apart from other solutions. You'll find the review monitoring feature particularly useful, as it aggregates top reviews from different platforms. The software's customizable widgets let you showcase these reviews in multiple languages, enhancing your global reach. Moreover, integration with Slack facilitates seamless feedback analysis, making it a comprehensive tool for review management.

Standout features & integrations:

Features include dynamic widgets that let you showcase top reviews from various platforms, enhancing your ability to present customer feedback effectively. You can use the software's survey tools to boost review collection rates and reward your reviewers with incentives. Additionally, ReviewFlowz offers a review link generator and CSV export functionality, providing useful resources for managing your reviews.

Integrations include Slack, Google My Business, Trustpilot, Yelp, Facebook, Amazon, Shopify, WooCommerce, and Google Analytics.

Canny is a customer feedback management tool designed for product teams. Its main user base includes product managers and customer success teams. The tool helps in collecting, organizing, and managing feedback and feature requests to make data-driven decisions.

Why I picked Canny: It provides a streamlined way to gather and prioritize customer feedback. With Canny, you can create public boards where your users can submit and vote on feedback, making it transparent and easy to identify what matters most to your audience. Canny allows you to track the status of feature requests and keep your users updated, which enhances engagement and trust. Additionally, its ability to integrate feedback directly into your product strategy is a key differentiator.

Standout features & integrations:

Features include a public feedback board where users can post and vote on ideas, making it easy for your team to see what's most requested. You can track feature requests through a customizable roadmap, providing transparency to both your team and your users. Canny also offers a changelog feature that lets you update users on new features, keeping them informed and engaged.

Integrations include Jira, Slack, Intercom, Salesforce, HubSpot, Zapier, Segment, and GitHub, and Trello.