10 beste programvarer for Net Promoter Score & undersøkelsesverktøy i 2026

Oversikt over de 20 beste NPS-programvarene

1. 

   1

   Sogolytics

   Best for multi-channel NPS survey distribution

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Sogolytics is an advanced online survey and feedback management platform designed to help businesses gather valuable insights through various forms of surveys. It offers a comprehensive solution for creating, distributing, and analyzing surveys, enabling organizations to make data-driven decisions.

   Why I picked Sogolytics: Sogolytics stands out with its robust features tailored specifically for NPS tracking and analysis. The platform allows for the creation of customized NPS surveys that can be distributed through multiple channels. It also offers real-time reporting and analytics, enabling businesses to monitor their NPS in real time and act on the feedback quickly. The ability to segment respondents based on their NPS ratings helps organizations identify promoters, passives, and detractors, allowing for targeted follow-ups and personalized engagement strategies​

   Sogolytics Standout Features and Integrations:

   Features include advanced survey logic, multi-channel distribution, real-time analytics, automated reminders, customizable survey templates, anonymous survey options, sentiment analysis, quiz creation tools, and detailed reporting.

   Integrations include Salesforce, Zapier, Google Analytics, Slack, Microsoft Teams, HubSpot, and Mailchimp.

   Pros and Cons

   Pros:

   • Robust analytics and segmentation for action-oriented insights
   • Multi-channel distribution covers mobile, email, web
   • Strong logic and branching for complex surveys

   Cons:

   • Some advanced features require considerable setup time
   • Interface layout can feel cluttered and outdated
   Learn more about Sogolytics:

   • Check out Sogolytics on their website
2. 

   2

   Zonka Feedback

   Best for customer journey tracking with NPS

   • 14-day free trial
   • Pricing upon request

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Zonka Feedback is an AI-powered NPS and customer feedback platform that combines multichannel survey distribution, real-time score calculation, closed-loop workflows, and AI-driven thematic analysis across email, SMS, web, in-app, and offline touchpoints.

   Who Is Zonka Feedback Best For?

   Zonka Feedback suits CX and customer success teams at small to mid-sized businesses that need to run NPS programs across multiple touchpoints and close the feedback loop quickly.

   Why I Picked Zonka Feedback

   Zonka Feedback earns its spot as one of the best on my shortlist because of how well it maps NPS scores to specific moments in the customer journey. I particularly like the contact and user journey tracking feature, which lets me see exactly where in the lifecycle a score was given, whether at onboarding, renewal, or post-support. NPS Impact Analysis then shows me which journey stages are driving detractor responses, so I know exactly where to focus first.

   Zonka Feedback Key Features

   • AI text analytics: Automatically surfaces common themes and sentiment from open-text NPS responses.
   • Multi-language survey engine: Allows users to create and deliver surveys in multiple languages.
   • Role-based dashboards: Provides distinct analytics views and permissions for executives, managers, and frontline users.
   • Native CRM and helpdesk integrations: Connects directly with tools like Salesforce, HubSpot, Zendesk, and Intercom to sync NPS data.

   Zonka Feedback Integrations

   Zonka Feedback offers native integrations with Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Jira, Slack, Microsoft Teams, Google Sheets, and Mailchimp. It also supports Zapier and provides an API for custom integrations.

   Pros and Cons

   Pros:

   • Supports kiosk and offline survey collection
   • Built-in AI for open-text feedback analysis
   • Maps NPS scores to specific customer journeys

   Cons:

   • Advanced feature setup carries learning curve
   • Reporting customizations can be limited for teams
   Learn more about Zonka Feedback:

   • Check out Zonka Feedback on their website
3. 

   3

   SurveySparrow

   Best NPS survey building with AI

   • Free plan available
   • From $19/month (billed annually)

   Visit Website

   Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   SurveySparrow offers a dynamic Net Promoter Score software solution that caters to a diverse range of industries. This tool is particularly appealing to organizations looking to enhance customer loyalty and satisfaction through customizable surveys and real-time data analytics. Whether you're in healthcare, education, retail, or any other sector, SurveySparrow provides the resources needed to understand and improve customer experiences by integrating with existing systems and offering a user-friendly interface for continuous engagement.

   Why I Picked SurveySparrow

   I picked SurveySparrow for its AI-powered survey feature, which stands out in the realm of Net Promoter Score software. This feature allows you to create customizable surveys efficiently, generating up to 10 questions in seconds, and catering to various formats like multiple-choice and open-ended questions. The integration with CRM systems facilitates deeper data analysis, enabling your team to derive actionable insights from customer feedback. Additionally, its multichannel sharing options make it easier to reach your audience, ensuring that you gather comprehensive feedback that can drive meaningful improvements in customer satisfaction.

   SurveySparrow Key Features

   In addition to its AI-powered survey capabilities, SurveySparrow offers a range of features that make it a versatile choice for Net Promoter Score software.

   • Conversational Surveys: Transform surveys into engaging, conversational experiences to increase response rates and gather more insightful feedback.
   • Executive Dashboard: Visualize survey data using various chart types to gain a deeper understanding of customer feedback and trends.
   • Ticket Management: Convert survey responses into actionable tasks, allowing your team to prioritize and address customer feedback effectively.
   • Workflows & Automations: Streamline processes by automating actions based on survey responses, ensuring timely follow-ups and task completion.

   SurveySparrow Integrations

   Integrations include Salesforce, HubSpot, Zendesk, Mailchimp, Slack, Google Sheets, Microsoft Teams, Intercom, Freshdesk, and Shopify.

   Pros and Cons

   Pros:

   • Integrates smoothly with CRM and collaboration tools
   • Embedded NPS flows within product or UX contexts supported
   • Conversational survey format tends to boost NPS response rates

   Cons:

   • Logic complexity can confuse non-technical users initially
   • Analytics depth—especially for large-scale NPS programmes—is limited
   Learn more about SurveySparrow:

   • Check out SurveySparrow on their website
   • Read my in-depth review of SurveySparrow
4. 

   4

   Alchemer

   Best for customizable NPS beyond simple surveys

   • 7-day free trial
   • From $26.25/user/month (billed annually)

   Visit Website

   Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Alchemer offers a flexible platform for teams that need to gather, analyze, and act on customer feedback through net promoter score surveys. It’s well-suited for organizations that want to customize survey workflows and integrate feedback into their existing business systems. If you’re looking for a solution that adapts to complex requirements and supports advanced reporting, Alchemer is worth considering.

   Who Is Alchemer Best For?

   Alchemer is a good fit for mid-sized to large organizations that need advanced survey customization and integration capabilities to support customer experience, product, or operations teams.

   Why I Picked Alchemer

   When I need net promoter score software that connects easily with the rest of my tech stack, Alchemer stands out for its extensive integration options. With support for over 400 business systems, I can automate the flow of NPS data into CRM, marketing, and analytics platforms without manual work. This level of connectivity means I can trigger follow-up actions or alerts based on NPS responses in real time. I also appreciate that Alchemer’s integrations help centralize feedback, making it easier to share insights across teams.

   Alchemer Key Features

   Some other features in Alchemer that support NPS programs include:

   • NPS survey templates: Pre-built templates let you launch net promoter score surveys quickly and customize them to fit your brand.
   • Role-based access controls: Assign permissions to users based on their role, ensuring sensitive feedback data is only accessible to the right team members.
   • Automated survey distribution: Schedule and send NPS surveys through multiple channels, including email, SMS, and web links.
   • Advanced reporting dashboards: Visualize NPS trends and segment results by customer group, product, or region for deeper analysis.

   Alchemer Integrations

   Integrations include Salesforce, Microsoft Dynamics 365, HubSpot, Zendesk, Slack, Power BI, Tableau, Snowflake, Marketo, and Google Sheets.

   Pros and Cons

   Pros:

   • Real-time NPS response tracking and alerts
   • Advanced survey logic and branching options
   • SAML 2.0 single sign-on for secure access

   Cons:

   • Survey customization can be complex for new users
   • Some advanced analytics require higher-tier plans
   Learn more about Alchemer:

   • Check out Alchemer on their website
   • Read my in-depth review of Alchemer
5. 

   5

   Survicate

   Best NPS surveys with integrated workflows

   • 10-day free trial
   • From $114/month (billed annually)

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Survicate is an online survey tool for measuring NPS, CSAT, CES, and other customer service variables. It has customizable surveys that allow you to change the colors, fonts, and layouts and brand your survey to make it unique. You can use Survicate to automate surveys using customer behaviors like exit intents, length of website visits, and website scrolling speed.

   Why I picked Survicate: Understanding your NPS data can guide you on how to improve your products and services, and Survicate has a built-in analytics feature to help you. It lets you view the NPS completion rates on different channels, knowing which channels are not eliciting customer responses. Additionally, Survicate's integrated workflows automate NPS data collection and follow-up actions by triggering surveys, segmenting respondents based on their scores, and integrating feedback into CRM, email, or task management tools.

   Standout Features and Integrations:

   Standout features include a range of survey distribution methods, encompassing link sharing, email, and embedded forms. In addition, Survicate offers question-branching logic that helps to create a personalized, targeted survey experience. 

   The software also includes a Feedback Hub where all collected feedback can be viewed in a single location, helping team members analyze the data and draw actionable conclusions. 

   Integrations include Mailchimp, Marketo, Microsoft Teams, and Google Analytics.

   Pros and Cons

   Pros:

   • Allows embedding surveys inside products or websites for context
   • Strong segmentation and filtering help analyse NPS results
   • Multi-channel NPS support reaching users via web/email/app

   Cons:

   • Some analytics visualisation options feel basic
   • Advanced logic and custom workflows require setup effort
   Learn more about Survicate:

   • Check out Survicate on their website
6. 

   6

   Userback

   Best for in-app NPS with session replay context

   • Free plan available
   • From $29/month (billed annually)

   Visit Website

   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Userback is a product feedback platform that combines in-app NPS, CSAT, and CES surveys with session replay, AI-powered feedback analysis, and automated closed-loop workflows.

   Who Is Userback Best For?

   Userback is a strong fit for product teams that want to collect in-app NPS alongside session replay, so they can see exactly what users experienced before submitting a score.

   Why I Picked Userback

   Userback earns its spot on my shortlist because it pairs in-app NPS surveys with session replay, so when a user scores your product a 3, you can watch exactly what they experienced before submitting that score. I love how behavioral targeting lets you trigger the NPS survey at a specific in-app moment, like after a user completes a key workflow, rather than blasting it to your entire list. The AI-powered feedback automation then routes detractor responses to the right team member automatically, with status updates synced back to tools like Jira or Slack.

   Userback Key Features

   • NPS, CSAT, and CES survey templates: Pre-built survey templates for all three major satisfaction metrics, each with a standard rating scale and a follow-up open-text question.
   • Behavioral and event-based survey triggers: Surveys can be triggered by specific in-app events, user segments, page targets, or device type to reach the right users at the right moment.
   • AI feedback categorization and routing: AI automatically tags incoming responses by theme and sentiment, then routes them to the right team member with configurable due dates.
   • Bi-directional integration sync: Status updates flow two ways between Userback and connected tools like Jira, ClickUp, and Linear, keeping feedback resolution visible across your stack.

   Userback Integrations

   Userback offers 20+ native integrations, including Zendesk, Intercom, Jira, Slack, ClickUp, Linear, and Microsoft Teams, plus REST API, webhooks, and Zapier.

   Pros and Cons

   Pros:

   • AI routes detractor feedback to teams
   • Behavioral targeting for in-app NPS prompts
   • Combines NPS surveys with session replay

   Cons:

   • NPS surveys are not available on the free plan
   • No native email or SMS survey delivery
   Learn more about Userback:

   • Check out Userback on their website
   • Read my in-depth review of Userback
7. 

   7

   SurveyLegend

   Best for engaging mobile surveys

   • Free plan available
   • From $19/month

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   SurveyLegend is a web-based platform designed to create, distribute, and analyze surveys, forms, and polls. Its emphasis on mobile-ready design and interactive elements positions it as a suitable choice for conducting engaging surveys on mobile devices, catering to the increasing number of users who prefer to interact with content on-the-go.

   Why I picked SurveyLegend: I selected SurveyLegend due to its user-friendly interface that simplifies the creation of surveys that are visually appealing and engaging on both desktop and mobile devices. What distinguishes SurveyLegend is its emphasis on design aesthetics, allowing for the creation of branded surveys with a variety of question types and fields, such as picture selection and file uploads. I believe SurveyLegend is best for engaging mobile surveys because of its mobile optimization, which ensures a smooth experience for respondents using their smartphones or tablets, thereby potentially increasing response rates and the quality of feedback received.

   Standout Features and Integrations:

   Features include elegant pre-designed templates, language localization, offline survey collection, and extensive customization options, including custom branding and question formatting, conditional logic, and customizable buttons and icons.

   Integrations include Google Drive, Dropbox, Mailchimp, and Salesforce, as well as social media platforms like Facebook and Twitter for survey sharing.

   Pros and Cons

   Pros:

   • Clear UI supports users with minimal survey experience
   • Quick to set up simple NPS surveys with style
   • Highly visual and mobile-responsive survey experience for NPS

   Cons:

   • Scale and role-governance features less mature
   • Logic, branching and segmentation limited
   Learn more about SurveyLegend:

   • Check out SurveyLegend on their website
8. 

   8

   Mouseflow

   Best for custom-triggered NPS surveys

   • Free plan available
   • From $25/month

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Mouseflow is a comprehensive analytics tool designed to provide deep insights into user behavior on websites. It offers a variety of features, including session replay, heatmaps, funnels, form analytics, and user feedback tools. By capturing user interactions and visualizing them through reports and recordings, Mouseflow enables businesses to understand how visitors navigate their websites.

   Why I picked Mouseflow: The tool allows for the creation of custom-triggered surveys that can be strategically placed at different touchpoints in the user journey. It allows for various types of surveys including NPS, multiple choice, free text, and rating scales, ensuring businesses can gather precise and contextual feedback, directly contributing to an accurate Net Promoter Score (NPS). 

   Mouseflow Standout Features and Integrations:

   Features that complement Mouseflow's user feedback tools include session replay, which allows businesses to watch recordings of individual user sessions, and heatmaps, which offer a visual representation of user engagement, highlighting the most and least interacted with areas of a webpage. 

   Integrations include HubSpot, AB Tasty, Convert Experiences, BigCommerce, WooCommerce, Google Analytics, Google Tag Manager, Zendesk, Omniconvert, Adobe Target, Shopify, Intercom, WordPress, and others.

   Pros and Cons

   Pros:

   • Combines behavior analytics (heatmaps, session replays) with feedback tools
   • Users report it helps uncover ‘why’ behind low NPS scores
   • Good for embedding NPS and feedback widgets where UX matters.

   Cons:

   • Survey/feedback modules lacking advanced features
   • Setup and filtering can get complex for non-analyst teams
   Learn more about Mouseflow:

   • Check out Mouseflow on their website
   • Read my in-depth review of Mouseflow
9. 

   9

   SurveyMonkey

   Best net promoter score software with a free plan

   • Free plan available
   • From $30/user/month (billed annually)

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   SurveyMonkey is a comprehensive survey tool that offers a free plan with out-of-the-box surveys to get you started. Under their free plan, you can create a survey with up to 10 questions and collect up to 100 responses per survey.

   Why I picked SurveyMonkey: Their free plan includes a lot of helpful features that you need to pay for in other survey tools, including skip logic, data exports, a selection of question types, basic analysis & reporting features, and simple visuals to help you digest your data more easily. You can view summary statistics such as response counts and percentages.

   I also like the fact that you can integrate SurveyMonkey's net promoter score software with Salesforce to enrich your Salesforce dashboard by incorporating NPS calculations.

   SurveyMonkey Standout Features and Integrations:

   SurveyMonkey is an excellent net promoter score software because it allows you to prompt customers to provide real-time feedback after using your product. You can integrate SurveyMonkey into your website to gauge NPS without disrupting customers’ shopping experience. SurveyMonkey also lets you target a customer demographic to get the NPS of a specific customer group.

   Using SurveyMonkey, you can also collect metadata on website users like browser type, location, and device to help you optimize customers’ online experience.

   Integrations include Slack, Microsoft Teams, Akita, Freshservice, HubSpot, Zendesk, Google Sheets, Google Analytics, Adobe Analytics, A/B Tasty, Zoho CRM, Gainsight, and Salesforce.

   Pros and Cons

   Pros:

   • Strong logic branching and analytics for NPS plus beyond
   • Easy distribution via web link, email invite or panel
   • Massive template and question-type library

   Cons:

   • Interface designed for general use rather than NPS workflows
   • Free plan very limited in survey depth and analytics
   Learn more about SurveyMonkey:

   • Check out SurveyMonkey on their website
   • Read my in-depth review of SurveyMonkey
   • Explore best alternatives to SurveyMonkey
10. 

    10

    SatisMeter

    Best NPS software for translating your surveys into different languages

    • Free trial for up to 100 responses
    • From $49/month/up to 300 responses

    Visit Website

    Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

    

    SatisMeter is a feedback collection tool to gauge customer satisfaction throughout multiple touchpoints. It has pre-built templates allowing you to quickly launch surveys for CES, NPS, CSAT, or PMF. You can use SatisMeter to create automated recurring surveys to help you save time while continuously gauging customer satisfaction.

    Why I picked SatisMeter: Not all customers speak or read English, and SatisMeter is the best NPS software for you if you want to translate your surveys into different languages. SatisMeter automatically translates surveys depending on the language settings of the device your customers are using so you can survey customers with different nationalities and language preferences. You can also manually translate a survey to target specific customer demographics.

    SatisMeter Standout Features and Integrations:

    Recently added features include per-project user permissions, the option to select multiple responses, new data filters per quarter, a Survey Delay trigger feature, a survey event trigger, and an overlay pop-up.

    Integrations are available with other customer satisfaction tools, including Salesforce, CustomerGauge, Bigcommerce, Productboard, and Slack. You can connect SatisMeter to a paid Zapier account to access premium apps.

    Pros and Cons

    Pros:

    • Easy to embed surveys in apps or via web links
    • Users praise rapid support responses and platform updates
    • Clean tool for tracking NPS, CSAT and feedback in real-time

    Cons:

    • Tagging and issue classification features are missing
    • Advanced segmentation/custom report building feels limited
    Learn more about SatisMeter:

    • Check out SatisMeter on their website