Best SurveyMonkey Alternatives Shortlist
Here's my pick of the 10 best software from the 17 tools reviewed.
Our one-on-one guidance will help you find the perfect fit.
SurveyMonkey is a popular online survey software that's known for its easy-to-use survey creation tools. But some users might look for alternatives due to its limited customization options and higher pricing for advanced features.
Using my experience with customer experience software, I tested and compared several of the top SurveyMonkey alternatives available. From there, I compiled my results into detailed reviews to help you find the best software for your unique needs.
What Is SurveyMonkey?
SurveyMonkey is an online survey software that helps you create and distribute surveys easily. It's commonly used by marketing professionals, researchers, and HR teams to gather insights and feedback.
Features like customizable templates, analytics, and mobile compatibility help you design surveys, collect responses, and analyze results efficiently. Overall, SurveyMonkey provides a straightforward way for your team to gather and understand customer and employee feedback.
Best SurveyMonkey Alternatives Summary
This comparison chart summarizes pricing details for my top SurveyMonkey alternative selections to help you find the best one for your budget and business needs.
Tool | Best For | Trial Info | Price | ||
---|---|---|---|---|---|
1 | Best for multi-channel feedback | 10-day free trial | From $55.99/month | Website | |
2 | Best for enterprise research tools | 10-day free trial + free plan available | From $83/user/month (billed annually) | Website | |
3 | Best for real-time user feedback | Free plan available | From $39.99/month (billed annually) | Website | |
4 | Best for Salesforce integration | 14-day free trial | From $83/month (billed annually) | Website | |
5 | Best for no-code form creation | 14-day free trial | From $50/month (billed annually) | Website | |
6 | Best for advanced question types | Free plan available | From $19/month | Website | |
7 | Best for unlimited free surveys | Free plan available | From $20/month | Website | |
8 | Best for storyboard form design | Free plan available | From $99/year (billed annually) | Website | |
9 | Best for self-hosting | Free plan available | From $22/month (billed annually) | Website | |
10 | Best for AI-driven insights | 30-day free trial + free plan available | Pricing upon request | Website |
Why Trust Our Software Reviews
We’ve been testing and reviewing customer experience software since 2020. As customer experience managers ourselves, we know how critical and difficult it is to make the right decision when selecting software. We invest in deep research to help our audience make better software purchasing decisions.
We’ve tested more than 2,000 tools for different customer experience use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent & check out our software review methodology.
-
CRM Creatio
This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
monday service
This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.6 -
Issuetrak
This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.1
Best SurveyMonkey Alternatives Reviews
Below are my detailed summaries of the best SurveyMonkey alternatives that made it onto my shortlist. My reviews offer a detailed look at the key features, pros & cons, integrations, and ideal use cases of each tool to help you find the best one for you.
Survicate is a feedback collection tool aimed at businesses and teams looking to gather insights across various customer touchpoints. It helps organizations improve customer experiences by collecting feedback through multiple channels.
Why Survicate is a good SurveyMonkey alternative: Survicate’s ability to collect feedback from different channels like websites, emails, and mobile apps makes it versatile. You can easily create surveys that fit each channel's specific needs. Additionally, with real-time feedback analysis, your team can respond quickly to customer insights, making it suitable for businesses looking to enhance their customer feedback strategy.
Standout features & integrations:
Features include real-time data collection, integration with popular tools like Intercom and HubSpot, and provides detailed reporting and analysis. Its user-friendly design allows for quick survey creation and customization.
Integrations include Slack, HubSpot, Intercom, Salesforce, Mailchimp, Google Analytics, Zendesk, Shopify, WordPress, and Zapier.
Pros and cons
Pros:
- Quick survey setup
- Real-time analysis
- Multi-channel feedback
Cons:
- Limited advanced reporting
- Requires setup time
QuestionPro is an advanced survey and research platform designed for businesses and researchers who need advanced data collection and analysis. It supports teams in conducting market research, customer feedback, and employee surveys.
Why QuestionPro is a good SurveyMonkey alternative: QuestionPro’s enterprise-level features provide extensive survey customization and advanced analytics, catering to complex research needs. You can access a wide range of question types and survey templates to fit different scenarios. The platform also offers strong reporting tools to analyze data effectively on large-scale research projects.
Standout features & integrations:
Features include advanced question types, logic branching, and real-time analytics. It also provides customizable templates, integrations with platforms like Salesforce, and supports multi-channel distribution, making it ideal for feedback collection, research, and customer experience management.
Integrations include Salesforce, Tableau, Slack, Google Analytics, HubSpot, Marketo, Zapier, Microsoft Teams, Zendesk, and Mailchimp.
Pros and cons
Pros:
- Wide range of question types
- Advanced analytics options
- Extensive survey customization
Cons:
- Steeper learning curve
- Complex setup process
Qualaroo is a survey tool designed primarily for marketers and UX professionals to gather user insights directly from their websites or apps. It helps teams understand user behavior and collect feedback at specific touchpoints.
Why Qualaroo is a good SurveyMonkey alternative: Qualaroo’s real-time feedback capabilities allow you to capture insights as users interact with your site. With customizable nudges, you can ask the right questions at the right time. Additionally, the software’s targeted surveys help in collecting relevant data without interrupting the user experience. These features typically cater to teams looking for immediate, actionable insights.
Standout features & integrations:
Features include advanced targeting and branching logic, seamless integrations with various platforms, and an AI-powered sentiment analysis to understand responses better. It also allows for the creation of non-intrusive feedback surveys that appear directly on websites or apps.
Integrations include Google Analytics, Slack, HubSpot, Salesforce, Zapier, Marketo, Intercom, Segment, Adobe Analytics, and Mailchimp.
Pros and cons
Pros:
- Customizable survey nudges
- Targeted question delivery
- Real-time feedback
Cons:
- Requires technical setup
- Limited question types
FormAssembly is a web form and data collection platform catering to businesses and organizations that require seamless data management. It's primarily used by teams needing to integrate data collection directly into their existing workflows.
Why FormAssembly is a good SurveyMonkey alternative: FormAssembly’s strong integration with Salesforce helps your team streamline data entry and management. With features like customizable forms and advanced data routing, it ensures data goes where it's needed. You can also benefit from its compliance with data protection standards, keeping your information secure.
Standout features & integrations:
Features include strong security and compliance features, such as HIPAA, GDPR, and PCI DSS compliance, making it ideal for organizations handling sensitive data. Additionally, it includes powerful workflow automation and extensive customization options.
Integrations include Salesforce, Google Sheets, PayPal, Mailchimp, Pardot, Box, Stripe, Microsoft Dynamics 365, Slack, and HubSpot.
Pros and cons
Pros:
- Advanced data routing
- Customizable form options
- Strong Salesforce integration
Cons:
- Occasional performance issues
- Requires technical setup
Formstack is an online form and survey builder aimed at businesses and teams looking to create forms without coding knowledge. It supports industries needing efficient data collection and workflow automation.
Why Formstack is a good SurveyMonkey alternative: Formstack’s drag-and-drop interface allows you and your team to design forms intuitively without any technical skills. The software’s conditional logic helps optimize the form experience based on user response rates, enhancing data collection efficiency. With advanced security features, it also ensures your data remains protected during the form creation process.
Standout features & integrations:
Features include a powerful drag-and-drop form builder for creating custom forms without coding, workflow automation, and seamless integration with over 100+ apps. It also offers advanced data security, compliance tools, and e-signature capabilities, making it ideal for secure data collection and digital workflows.
Integrations include Salesforce, Google Sheets, Mailchimp, PayPal, HubSpot, Zapier, Microsoft Teams, QuickBooks, Dropbox, and Stripe.
Pros and cons
Pros:
- Easy to use interface
- Dynamic form creation
- No coding required
Cons:
- Basic analytics features
- Limited customization options
SurveyKing is a versatile survey creation tool designed for businesses and researchers who need detailed data analysis and collection capabilities. It supports teams in conducting in-depth surveys with a variety of question types.
Why SurveyKing is a good SurveyMonkey alternative: SurveyKing offers a range of advanced question types that allow your team to craft surveys tailored to specific research needs. You can create detailed surveys with options like matrix questions and custom scoring. The platform also provides real-time analytics for quicker insights to help teams increase customer experience and improve operations.
Standout features & integrations:
Features include customizable survey templates, real-time reporting, and data analysis tools. It also includes advanced question types, skip logic, and automated notifications to enhance user engagement and feedback collection.
Integrations include Google Sheets, Zapier, Slack, Mailchimp, Microsoft Excel, Salesforce, Trello, Dropbox, Google Drive, and Evernote.
Pros and cons
Pros:
- Custom scoring options
- Real-time analytics
- Advanced question types
Cons:
- No offline capabilities
- Limited design customization
SurveyPlanet is an online survey tool suitable for educators, marketers, and researchers who need to create surveys without limitations on the number of responses. It helps teams gather data and insights efficiently.
Why SurveyPlanet is a good SurveyMonkey alternative: SurveyPlanet allows users to create unlimited surveys and collect unlimited responses, making it ideal for large projects or frequent use. With easy-to-use survey creation tools, your team can set up surveys quickly. Additionally, the platform offers customizable themes to match your branding, making it a good fit for those needing a cost-effective solution without compromising on functionality.
Standout features & integrations:
Features include unlimited surveys and responses, customizable themes, and the ability to create surveys in multiple languages. It also includes features like pre-written questions, survey logic branching, and anonymous response options, making it a versatile tool for both basic and advanced survey needs.
Integrations include Google Sheets, Slack, Mailchimp, HubSpot, Salesforce, Dropbox, Trello, Microsoft Teams, Asana, and Zapier.
Pros and cons
Pros:
- Easy setup process
- Customizable themes
- Unlimited survey responses
Cons:
- No offline mode
- Limited advanced features
Tripetto is an innovative form builder that caters to developers and designers who need to create interactive and engaging forms. It’s used by teams looking to enhance user engagement through dynamic form experiences.
Why Tripetto is a good SurveyMonkey alternative: Tripetto’s storyboard-based form design allows you to visualize and create forms in a more interactive way. Its drag-and-drop interface helps your team design forms effortlessly, making the process intuitive. Additionally, with features like logic branching, you can tailor the form experience based on user responses. These capabilities make it a great choice for those wanting to create engaging and customized forms.
Standout features & integrations:
Features include a visual drag-and-drop interface, branching logic for personalized experiences, and real-time data collection. It also offers seamless integrations with various platforms and customizable design options.
Integrations include Google Sheets, Zapier, Slack, Microsoft Teams, Trello, Airtable, Notion, Salesforce, Mailchimp, and HubSpot.
Pros and cons
Pros:
- Logic branching capabilities
- Interactive form creation
- Storyboard design approach
Cons:
- Basic reporting features
- May require design skills
LimeSurvey is an open-source survey tool that appeals to organizations and researchers who require full control over their survey environment. It supports teams needing to host surveys on their own servers for privacy reasons.
Why LimeSurvey is a good SurveyMonkey alternative: LimeSurvey offers you the flexibility to host surveys on your own servers, giving you complete control over your data. With customizable templates and a wide range of question types, it caters to complex survey requirements. Additionally, its open-source nature ensures that you can tailor it to fit your organization's needs, making it ideal for those prioritizing data security and customization.
Standout features & integrations:
Features include advanced question logic, support for over 80 question types, multilingual capabilities, and data export options to various formats. It also allows for role-based permissions, making it suitable for team collaboration on surveys.
Integrations include Google Analytics, Zapier, Mailchimp, Microsoft Excel, SPSS, Stata, Tableau, Power BI, and Slack.
Pros and cons
Pros:
- Open-source flexibility
- Extensive question types
- Self-hosting capabilities
Cons:
- Basic built-in analytics
- Limited customer support
Qualtrics is a sophisticated survey and experience management platform used by large enterprises and organizations to gather in-depth insights. It serves teams focused on customer experience, employee experience, and market research.
Why Qualtrics is a good SurveyMonkey alternative: Qualtrics’ advanced analytics capabilities, including AI-driven insights, give you a deeper understanding of survey results. Similarly, the software’s predictive intelligence feature helps identify trends and patterns, allowing you to make informed decisions. Along with these key components, its strong reporting tools offer detailed analysis and visualization to streamline company metrics.
Standout features & integrations:
Features include real-time reporting, sentiment analysis, and predictive analytics. Additionally, it integrates with various platforms, offering seamless collaboration and distribution of insights across teams.
Integrations include Salesforce, Adobe, SAP, Slack, Microsoft Teams, ServiceNow, Zendesk, Tableau, Google Analytics, and Marketo.
Pros and cons
Pros:
- Customizable survey options
- Detailed reporting capabilities
- Predictive intelligence tools
Cons:
- Complex setup process
- Steep learning curve
Other SurveyMonkey Alternatives
Here are some additional SurveyMonkey alternatives that didn’t make it onto my shortlist, but are still worth checking out:
- Great Question
For UX research integration
- Zoho Survey
For data privacy focus
- SurveySparrow
For recurring surveys
- Jotform
For drag-and-drop form building
- Typeform
For conversational surveys
- Mailchimp
For email marketing integration
- Ceniment
For sentiment analysis
SurveyMonkey Alternatives Selection Criteria
When selecting the best SurveyMonkey alternatives to include in this list, I considered common buyer needs and pain points related to online survey software products, like integration capabilities and customization options. I also used the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total score)
To be considered for inclusion in this list, each solution had to fulfill these common use cases:
- Create and distribute surveys
- Collect and analyze responses
- Generate reports and insights
- Customize survey design
- Automate follow-up emails
Additional Standout Features (25% of total score)
To help further narrow down the competition, I also looked for unique features, such as:
- Advanced data segmentation
- AI-driven suggestions
- Multi-language support
- Customizable branding
- Offline survey capabilities
Usability (10% of total score)
To get a sense of the usability of each system, I considered the following:
- User-friendly interface
- Drag-and-drop functionality
- Easy navigation
- Accessibility options
- Mobile responsiveness
Onboarding (10% of total score)
To evaluate the onboarding experience for each platform, I considered the following:
- Availability of training videos
- Interactive product tours
- Onboarding webinars
- Ready-to-use templates
- Quizzes and questionnaires
- Chatbot assistance
Customer Support (10% of total score)
To assess each software provider’s customer support services, I considered the following:
- 24/7 support availability
- Live chat support
- Comprehensive knowledge base
- Email support response time
- Personalized helpdesk service
Value For Money (10% of total score)
To evaluate the value for money of each platform, I considered the following:
- Competitive pricing
- Flexible subscription plans
- Free version/trial availability
- Feature-to-price ratio
- Discounts for annual billing
Customer Reviews (10% of total score)
To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:
- Feedback on reliability
- User satisfaction with features
- Reported bugs and fixes
- Support experience feedback
- Overall product recommendation
Why Look for a SurveyMonkey Alternative?
While SurveyMonkey is a good choice of online survey software, there are a number of reasons why some users seek out alternative solutions. You might be looking for a SurveyMonkey alternative because:
- You need more advanced customization
- Your budget is tight for premium features
- You want better integration options
- You seek more responsive customer support
- Your team requires multilingual support
- You need enhanced data privacy compliance
If any of these sound like you, you’ve come to the right place. My list contains several online survey software options that are better suited for teams facing these challenges with SurveyMonkey and looking for alternative solutions.
SurveyMonkey Key Features
Here are some of the key features of SurveyMonkey, to help you contrast and compare what alternative solutions offer:
- Customizable Templates: Helps your choose from different templates to tailor your surveys to specific needs, saving you time and ensuring consistency.
- Question Type Prediction: Uses AI-driven technology to suggest the best question formats, helping you create effective surveys quickly.
- Multilingual Support: Helps create surveys in multiple languages to reach a broader audience, making it easier to gather diverse insights.
- Advanced Analytics: Analyzes your data with strong filtering and reporting tools, allowing you to uncover trends and make data-driven decisions.
- Collaboration Tools: Allows you to share surveys with your team, manage permissions, and centralize feedback to enhance teamwork and streamline processes.
- Response Collection Methods: Lets you use various channels like email, QR codes, and social media to collect responses, ensuring you reach your target audience.
- Data Privacy Features: Helps to ensure your data is secure with anonymous responses, password protection, and compliance with GDPR and CCPA.
- Integration Capabilities: Connects you with over 200 applications to automate workflows and enhance productivity for your team.
What’s Next?
But what if you need more advice and tool suggestions? Where would you go? Well, there’s an answer to that too. Sign up for The CX Lead newsletter!