20 Best Customer Messaging Platforms For Teams In 2023

Zoho SalesIQ is a powerful live chat software that can help businesses to better understand their audience, capture and manage leads, and engage with potential customers in a personalized and meaningful way.

Why I Picked Zoho SalesIQ: Zoho SalesIQ is a powerful live chat software that helps businesses engage with website visitors and convert them into leads. One of the key features that makes SalesIQ great is its ability to provide businesses with valuable insights into their website visitors' behavior. This includes information on how visitors arrived on the site, which pages they visited, and how long they stayed. 

SalesIQ also provides businesses with a range of customization options, allowing them to tailor the live chat experience to their specific needs and branding. This includes customizing chat windows, automated messages, and even the look and feel of the chat widget itself.

Zoho SalesIQ Standout Features & Integrations

Features include A/B testing, audience targeting, chat, analytics, API, contact management, CRM integration, customer management, dashboard, data export/data import, data visualization, email integration, external integrations, lead scoring, marketing automation, multi-app, multi-site, multi-user, notifications scheduling, third-party plugins/add-ons, call tracking, click-to-dial, landing pages, real-time alerts, self-service portal, ticket management, social media integration, call integration, knowledge base, and support forums.

Integrations include all other Zoho apps (CRM, Desk, Analytics, Sites, etc.) as well as Salesforce, Mailchimp, ActiveCampaign, Constant Contact, GetResponse, Google Tag Manager, Unbounce, GoDaddy, WordPress, Wix, Weebly, Joomla, Drupal, Shopify, BigCommerce, Magento, and other options. 

HubSpot is a customer messaging platform that enables companies to assess customer satisfaction with feedback surveys so they can improve their performance. 

Why I picked HubSpot: HubSpot helps your support agents connect with prospects and customers via email, live chat, instant messaging tools, and social media platforms. The solution creates a universal inbox for all your teams, so your agents can easily mark conversations and escalate them to other departments. 

HubSpot enables you to route or assign conversations to specific teams or individuals. You can also create filters to automatically move specific types of customer inquiries to different departments, so your team can answer all conversations in a timely manner. You can also ask your customers to rate your team’s responses, so you can assess their satisfaction levels. 

HubSpot Standout Features and Integrations

Features include automated workflows, canned responses, follow-up notifications, conversation records, ticket prioritization, and a universal inbox. 

Integrations include Aircall, Facebook Messenger, Google Meet, Gmail, Instagram, Mailchimp, Microsoft Outlook, Slack, WordPress, Zoom, and others. 

Zendesk is a popular customer messaging platform that helps support agents prioritize conversations based on various criteria. 

Why I picked Zendesk: Zendesk integrates with all your communication channels and enables your agents to configure their dashboards so they can stay on top of incoming messages with ease. The software enables your team members to track new messages with a predefined “top-of-the-bucket” prioritization, but it also allows them to create custom views based on your business needs. 

Zendesk makes it easy for your support agents to create tickets that include files or links, escalate tickets to teammates or other departments, and speed up their response times with custom triggers and automation features. 

Zendesk Standout Features and Integrations

Features include group messaging, real-time notifications, automated responses, a drag-and-drop automation builder, and conversation prioritization.  

Integrations include Aircall, Dialpad, Facebook Messenger, Instagram, Klaviyo, Mailchimp, RingCentral, Slack, Telegram, Twitter, and others. 

Crisp is a customer messaging platform that makes it easy for team members to collaborate and provide the best solutions for their customers. 

Why I picked Crisp: Crisp enables you to manage all your messages from a central location. The software creates profiles for your customers, so you can easily track their purchase history or previous interactions when they start a conversation. 

Crisp enables your support specialists to tag each other in conversations in order to collaborate and provide the best answers for your customers. In addition, the platform also allows you to create automated chat flows that rely on custom triggers to activate. 

Crisp Standout Features and Integrations

Features include conversation routing, chatbots, data centralization, a universal inbox, team activity reports, automation, and ticketing. 

Integrations include Cloudflare, Facebook Messenger, Joomla, Mailchimp, Prestashop, Segment, Telegram, Webflow, WhatsApp, and others.

MessageBird is a customer messaging platform that allows international businesses to increase user engagement through direct communication. 

Why I picked MessageBird: MessageBird is a great tool for international companies that need to interact with their customers via phone calls, text messaging, or instant messaging apps. The software partners with telecom service providers from all over the world to provide virtual, localized numbers you can use to engage your customers. 

MessageBird keeps track of your customers across multiple channels and centralizes all your communications in a single thread so no information falls through the cracks. The solution also pulls data from third-party solutions like Shopify or Salesforce to enrich your data, so you can create 360 customer profiles. 

MessageBird Standout Features and Integrations

Features include SMS campaigns, a visual campaign builder, a multi-channel shared inbox, feedback collection, and automation. 

Integrations include Facebook Messenger, Google My Business, Instagram, Slack, Telegram, Twitter, WeChat, Whatsapp, Viber, and others.

Drift is a customer messaging platform that helps businesses drive user engagement with meaningful conversations. 

Why I picked Drift Conversation Cloud: Drift enables your customer success specialists to understand your leads. The solution tracks the activity of your prospects, so your team members can recommend specific actions or answer questions to facilitate conversions. 

Drift’s notification system helps you stay on top of all conversations, regardless of the communication channel. Your team can personalize the chat based on the user’s activity or shopping history, so it increases the customer experience you offer. 

Drift Conversation Cloud Standout Features and Integrations

Features include conversational chatbots, a self-service portal, lead tracking, customer profiles, ticketing, and analytics.  

Integrations include 6Sense, Clearbit, Databox, Drip, Front, Google Meet, HubSpot, Marketo, Microsoft Dynamics, Salesforce, and others.

Intercom Messenger is a customer messaging software that helps businesses reduce the number of tickets they create with a live chat tool. 

Why I picked Intercom Messenger: Intercom Messenger enables website visitors to find their own answers with a live chat widget. The software helps you automate your responses to frequently asked questions, so your agents can focus on more difficult inquiries. 

Intercom Messenger also enables your support team to offer live chat support, so they can quickly solve inquiries before the visitor or customer leaves your website. This can be helpful for many online businesses, as it can help your team remove conversion obstacles before they become problematic. 

Intercom Messenger Standout Features and Integrations

Features include chatbots, self-service portal creation, a drag-and-drop automated workflow builder, a customer satisfaction assessment, ticketing, and a mobile app compatible with iOS and Android devices. 

Integrations include Google Analytics, Jira, Microsoft Outlook, Instagram, Segment, Slack, Stripe, Whatsapp, WordPress, Zoho Desk, and others.

Messagely is a customer messaging platform that helps businesses increase their conversions with targeted messaging. 

Why I picked Messagely: Messagely allows you to send highly relevant messages to prospects and customers. The tool enables you to build dynamic drip campaigns based on user behavior so you can send the right messages at the right time and move your leads through the customer journey. 

Messagely’s shared team inbox allows your team members to support one another and collaborate to solve customer tickets. The chat window shows you the prospect’s latest activity on your website and their past interactions so you can provide them with highly personalized answers.  

Messagely Standout Features and Integrations

Features include live chat, chatbots, push notifications, a shared inbox, a help desk, a knowledge base, and targeted messaging. 

Integrations include Google Analytics, HubSpot, Microsoft Outlook, Pipedrive, Salesforce, Shopify, Slack, Stripe, Zapier, Zoom, and others.

Gorgias is a customer messaging platform that’s designed to help ecommerce businesses increase their conversions with improved communications. 

Why I picked Gorgias: Gorgias helps you improve the shopping experience you offer on your ecommerce website. The software offers ecommerce-specific features, allowing you to perform specific actions without leaving the chat window. So instead of creating a ticket and pushing it to another department, your agents can simply update an order’s shipping address or cancel an order on the spot. 

Gorgias also helps international ecommerce stores to answer customer questions 24/7. The platform’s chatbots can help you automate your FAQs, so your website visitors can instantly get answers to questions regarding shipping, available sizes, and more. 

Gorgias Standout Features and Integrations

Features include one inbox, chatbots, helpdesk, customer profiles, task automation, chat messaging, and push notifications. 

Integrations include Facebook Messenger, Instagram, Judge.me, JustCall, Klaviyo, Magento, NetSuite, Shopify, Twitter, and others. 

Front is a customer messaging platform that enables support teams to communicate and collaborate in order to solve customer tickets. 

Why I picked Front: Front helps your team members work together without forwarding conversations or reassigning tickets. The software allows you to tag other users when you want a second opinion, and you can have a conversation with your teammates without leaving the chat window. 

Front is great at helping small customer support or service teams handle more tickets without affecting the user experience. The tool’s collaborative email functionality enables support agents to consult with product owners or other specialists to find answers to complicated customer inquiries so they can solve tickets without delays. 

Front Standout Features and Integrations

Features include omnichannel communication, shared inbox, collaborative email, automated workflows, reply templates, and reporting. 

Integrations include Asana, CallHippo, ClickUp, Dialpad, Google Drive, Instagram, Jira, Microsoft Outlook 365, Slack, and others.