10 Best Customer Satisfaction Software of 2023: Reviewed & Compared

Churn360 is a SaaS product that's all about understanding and reducing customer churn. It's a tool that uses AI and machine learning to analyze customer behavior and predict which customers are most likely to leave.

The platform uses machine learning to analyze your customer data and predict who's at risk of churning. This means you can take action before it's too late. It also gives you a clear picture of why customers are leaving, so you can address the root causes. It's not just about putting out fires - it's about preventing them in the first place.

Churn360 Standout Features and Integrations

Features include their predictive analytics engine, which is top-notch. It helps you identify at-risk customers and provides insights into why they might be churning. This is super helpful because it allows you to address the root causes of churn and take action before it's too late. Second, Churn360 offers personalized customer engagement tools, like email campaigns and in-app messaging, to help you connect with your customers and keep them engaged. And finally, their dashboard is super intuitive and easy to navigate, making it simple to track your progress and see the impact of your efforts.

Integrations include Chargebee, Stripe, Pipedrive, Intercom, Hubspot, Canny, Jira Software, Cloudtalk, Freshdesk, Recurly, Gmail, Outlook, Segment, Zoho CRM, Zendesk, and other options, plus more integrations in the works. 

SurveyMonkey is a survey and feedback management solution that enables you to collect and interpret feedback in order to improve your product. The platform offers a wide variety of survey templates, allowing you to start collecting customer information with ease. 

Why I picked SurveyMonkey: I picked SurveyMonkey for my top 10 list because it offers a free plan and a selection of customer satisfaction survey templates, making it ideal for small businesses who are just starting to collect customer feedback. The platform has a clean interface and is easy to use, so you don’t need to be an experience CX specialist to identify actionable insights. 

Despite its playful design, SurveyMonkey is a robust feedback collection tool that can help businesses of all sizes learn more about their users. 

SurveyMonkey Standout Features and Integrations:

Standout features include online polls, a CSAT score assessment, multi-channel response collection, and advanced survey logic. I like the fact that SurveyMonkey allows you to export your results in data formats that are compatible with presentation programs such as Microsoft PowerPoint or Google Slides because this makes it so much easier for novice users to showcase their work. 

Integrations include CRM systems, email marketing platforms, and marketing automation solutions, such as Salesforce, HubSpot, Microsoft Dynamics, Mailchimp, Constant Contact, Marketo, Pardot, Tableau, Power BI, and Google Analytics. SurveyMonkey also offers a REST API so you can set up additional custom integrations as needed. 

Pendo is a product experience platform with powerful customer satisfaction features. The software enables you to assess customer satisfaction in-app or on your website. 

Why I picked Pendo: I selected Pendo because it allows you to understand the relationship between NPS and mobile app usage volume. The solution enables you to assess NPS by user segment across your entire product or on specific pages or features, making it really valuable for teams who want to understand their core target audience. 

Pendo helps you measure customer satisfaction over time so you can identify trends that promote or hurt user retention and app usage. The platform also helps you spot promoters so you can reach out and ask them for public online reviews you can use as social proof. 

Pendo Standout Features and Integrations:

Standout features include feedback and sentiment capture, in-app communication, and automated surveys. I like Pendo’s AI-powered features. You can use the platform’s AI to summarize qualitative user feedback, dive deep into retention metrics, and generally learn more about your users in a short amount of time. Pendo AI is still in beta testing, but it will be released to the general public soon. 

Integrations include CRMs, customer support, and collaboration tools, such as HubSpot, Intercom, Jira, Breadcrumbs, Catalyst, LogRocket, Okta, ChurnZero, Figma, FullStory, and Optimizely. Pendo also offers a REST API, enabling you to set up more custom integrations as needed. 

Totango is a modular customer success platform that helps you understand customer satisfaction. Thanks to its modular build, the solution is highly customizable, making it ideal for SaaS scale-ups who want to improve their product based on customer feedback. 

Why I picked Totango: Totango made my list thanks to the wide variety of features dedicated to customer satisfaction it offers. The product helps you map out the customer journey and identify key touchpoints where you can collect customer feedback to improve your customer experience and reduce your churn rates. 

Totango allows you to segment your audience and deliver personalized experiences for each segment so you can improve retention by addressing each segment’s needs. 

Totango Standout Features and Integrations:

Standout features include surveys, email campaigns, and task & touchpoints. I’m a fan of Totango’s NPS tracker. The tracker creates an early warning system that enables you to identify at-risk customer segments so you can take action before they churn. 

Integrations include product management, collaboration, and communication tools, such as Jira, monday.com, Microsoft Outlook, Netsuite, Microsoft Teams, Intercom, HubSpot, Google BigQuery, Dropbox, and Gong. Totango also offers a REST API you can use to set up additional custom integrations too. 

SogoCX is a customer experience platform that enables you to gather and analyze customer feedback so you can identify improvement opportunities. The software allows you to collect customer information via social media, surveys, and chatbots.  

Why I picked SogoCX: I picked SogoCX because it makes it easy to reach your users. The solution allows you to meet your customers where they spend their time, whether that’s on social media, using your product, or on your website. 

SogoCX breaks down the data you collect from respondents and helps you identify trends and different areas of your product that could be improved. 

SogoCX Standout Features and Integrations:

Standout features include multilingual surveys, mobile-first survey creation, and customizable templates. I like that SogoCX enables you to take your surveys beyond the online environment. The platform enables you to share surveys via QR codes, so you can print them on brochures and gather feedback from offline audiences. 

Integrations include collaboration tools, communication providers, and social media platforms, such as Zoom, Workday, Slack, Marketo, Salesforce, HubSpot, Facebook, Asana, Twitter, and Trello. SogoCX also offers a REST API to enable additional custom integrations.  

InputKit is a customer experience platform with good feedback-gathering features. The software enables you to combine passive social listening with active data collection to learn more about your audience’s needs. 

Why I picked InputKit: I chose InputKit because it has a powerful customer dissatisfaction detection feature. This feature sends you real-time notifications when a dissatisfied customer gives you feedback, and opens a detailed description of the customer’s history so you can check previous interactions and spot the moment when they decided to churn. 

InputKit enables you to act quickly when you detect an unsatisfied customer by offering them complementary products or services through its cross-selling functionality. 

InputKit Standout Features and Integrations:

Standout features include automated surveys, SMS surveys, email surveys, and KPI tracking. I like InputKit’s automation features because they enable you to send out your surveys at specific moments, maximizing your chances of getting a response from the recipient. 

Integrations include CRM solutions and productivity tools, such as Microsoft Dynamics, Google Sheets, Citrix Podio, Acomba, Shopify, Microsoft Outlook, Stripe, Xero, Salesforce, and HubSpot. You can access more apps through Zapier. InputKit also offers a REST API for additional custom integrations too.  

GetFeedback is a customer experience platform that enables you to gather customer feedback on different channels. The software centralizes and tracks your data so you can easily identify trends and take action to improve your customer experience. 

Why I picked GetFeedback: GetFeedback made my top 10 list thanks to its ability to centralize and track customer feedback. The solution organizes your customer data and shows you how your NPS changes over time, allowing you to spot trends and understand what drives those changes. 

GetFeedback sends you custom notifications when a customer is unsatisfied and recommends a follow-up period so you can prevent them from churning. The software makes it easy to share your findings with your team, so you can take preventive action to improve your retention rates. 

GetFeedback Standout Features and Integrations:

Standout features include in-app surveys, SMS surveys, and social feedback gathering. I enjoy GetFeedback’s Key Driver of NPS scorecard. The scorecard helps you understand at a glance which business aspects or product features have the most significant impact on your users’ satisfaction levels, allowing you to identify improvement opportunities. 

Integrations include analytics solutions, CRM systems, and communication providers, such as Google Analytics, Salesforce, Slack, ContentSquare, Jira, Adobe Analytics, Decibel, Optimizely, and A/B Tasty. You can access more integrations through Zapier. GetFeedback also offers a REST API for additional custom integrations too. 

Simplesat is a cloud-based feedback survey tool that enables you to collect and interpret customer data. The solution’s surveys have fun designs that make them feel more personal and encourage users to leave feedback.  

Why I picked Simplesat: Simplesat made my list thanks to its clean and simple dashboards. The software automatically interprets the data you gather through customer feedback surveys and allows you to visualize the results in dashboards. 

I like that you can break down the online survey responses with filters, so you can identify insights regarding specific metrics, such as your customer satisfaction score, NPS, or CSAT moving average. 

Simplesat Standout Features and Integrations:

Standout features include feedback reporting, real-time notifications, and customer surveys. I’m a fan of Simplesat’s questionnaires because they’re customizable, bold, and fun. You can use large emoticons to gauge your audience’s opinions and schedule personalized email campaigns with automated follow-ups for increased response rates. 

Integrations include analytics solutions, help desk tools, and CRM platforms, such as PowerBI, Q360, Klaviyo, Mailchimp, Bullhorn, Zendesk, Salesforce, Slack, Freshdesk, ActiveCampaign, and Dropbox. Simplesat also offers an OPEN API to allow for additional custom integrations. 

Delighted is a customer experience management platform that enables you to gather and analyze user feedback. The software creates CSAT surveys that look and work great on mobile devices. 

Why I picked Delighted: Even though Delighted doesn’t offer the eye-catching features of other solutions that make this list, it excels at creating mobile-first CSAT surveys. Some platforms create surveys that take up the entire screens of mobile devices, affecting the user’s experience. But Delighted manages to make this experience good and encourages mobile users to submit their feedback. 

Delighted allows you to send thank-you messages to survey respondents and encourage them to leave reviews on social media. The tool’s testimonial widget enables you to publish customer comments on your website with ease. 

Delighted Standout Features and Integrations:

Standout features include smart trends, analytics and reporting, and customer sentiment tracking. I like Delighted smart trends feature because it uses AI to examine customer feedback and highlight trends or patterns. 

Integrations include e-commerce platforms, website builders, and CRMs, such as Shopify, Squarespace, Zendesk, Salesforce, Square, Heap, Gladly, Stitch, Freshdesk, HubSpot, and Chatdesk. You can access more apps via Zapier. Delighted also offers a REST API to support additional custom integrations.

Kimola Analytics is a social listening platform with good customer satisfaction features. The solution enables you to gather and analyze customer feedback that shows up on social media, forums, blogs, and news sites. 

Why I picked Kimola Analytics: I selected Kimola Analytics because it helps you collect user feedback outside your organization’s assets. This enables you to fill your database with unbiased reviews and feedback, allowing you to improve your product based on customer needs. 

Kimola Analytics is also great for competitor tracking. You can collect data about your competitors and react quickly when they launch a product or feature that has the potential to appeal to your target audience. 

Kimola Analytics Standout Features and Integrations:

Standout features include keyword tracking, link tracking, reports, and analytics. I like Kimola Analytics’ keyword tracking feature because it enables you to get instant notifications when conversations on specific topics show up on social media, forums, and websites. The platform analyzes the conversations and draws up insights regarding its sentiment and participant demographics.  

Integrations include CRM systems, helpdesk software, and marketing automation platforms, such as HubSpot, Microsoft Dynamics, Salesforce, Zendesk, Marketo, Pardot, Totango, Pendo, Yelp, Trustpilot, and Facebook.