25 Best Customer Success Software In 2023

Zendesk is a customer success software that provides key features such as ticketing systems, automated answers, live chat support, and knowledge base searches.

Why I Picked Zendesk: The ticketing system allows businesses to respond quickly to customer inquiries. Automated answers to common questions help speed up processes so that customers can get the information they need without waiting. Live chat support enables businesses to engage with their customers in real-time conversations, which helps foster strong relationships between businesses and customers.

The Zendesk ticketing system lets you easily manage your customer support tickets in one place. You can view all your open and closed tickets, as well as create new tickets and assign them to team members. It also makes it easy for team members to collaborate on customer support issues. With the commenting feature, team members can discuss tickets and add attachments to help resolve issues faster.

Zendesk includes a built-in customer satisfaction survey that helps you track how well your team is resolving customer issues. With this data, you can identify areas where your team needs improvement and make changes to improve the overall quality of your customer support.

ZendeskStandout Features & Integrations

Features include call integration, ticket management, workflow management, support forum, social media integration, email integration, customer management, contact management, analytics & reporting, knowldge base, instnt chat integrations,self-service portal, real-time alerts, CRM integrations, webchat, and API access.

Integrations include Salesforce, JIRA, Slack, Trello, JIRA, Zoom, Dropbox, Clubhouse, Asana, monday.com, Box, Nicereply, Harvestr, Shopify, Mailchimp, and dozens of other options. 

Product Fruits is a customer success software that helps businesses understand their customers' needs and track their satisfaction levels through surveys and feedback. 

Why I Picked Product Fruits: Product Fruits has an in-depth dashboard that gives you a quick snapshot of your customer satisfaction levels and allows you to drill down into the data to identify trends and areas for improvement. 

The surveys and feedback mechanisms are easy to set up and customize, making it simple to get started with collecting customer feedback. Users can add videos and screenshots to provide greater context and clarity. You can automate surveys and feedback requests, making it easy to collect customer feedback regularly. The tool also offers real-time reporting and analytics, giving businesses the ability to monitor customer satisfaction levels and respond to feedback quickly.

Product Fruits Standout Features & Integrations

Features include tours and walkthroughs, tool tips, feedback widget, life ring button, in-app announcements, knowledge base, and onboarding checklists.

Integrations include Mixpanel, Heap, Google Analytics, Customer.io, Slack, HubSpot, Smartlook, Sessionstack, and Segment.

ChurnZero customer success software is a cloud-based customer success platform that helps you manage churn risks. It's designed to help you identify your most at-risk customers, engage them, and retain them.

Why I Picked ChurnZero: ChurnZero uses data science to identify at-risk customers based on what they've done in the past and what they're doing now. The software then uses machine learning to predict which customers are likely to leave, so you can take action before they do. ChurnZero customers can use the platform's features to identify their most at-risk customers; set up automated messages to encourage engagement with these customers; and use a predictive model to reach out to these customers before they leave.

ChurnZero is a simple, easy to use customer success software that helps you avoid customer attrition. The tool provides actionable insights into your customer behaviour and lets you track their activities across many online platforms at once. It also offers an automated retention process for keeping an eye on your users and ensuring they don't leave.

ChurnZero Standout Features & Integrations

Features include client account insights, chatbots, custom dashboards, customer health scores, customer journeys, customer segmentation, artificial intelligence, workflow automations, real-time alerts, reporting & analytics, REST API access, customer surveys, and third-party integrations/add-ons.

Integrations include SAlesforce, Hubspot, Netsuite, Close.io, Spiro, Zoho CRM, Chargebee, Microsoft Dynamics CRM, Pipedrive, Copper, Freshsales, Zendesk Sell, Teamwork CRM, Helpscout, Jira, Segment, Pendo, and other tools. ChurnZero also offers a REST API if you would like to integrate your data into a system not listed.

Planhat is an all-in-one customer success software solution that allows users to easily and accurately manage customer relationships, track customers’ usage of their products, identify areas of improvement, and create personalized support services. 

Why I Picked Planhat: What makes Planhat stand out from other customer success solutions is its ability to collect data from multiple sources such as email, web analytics, social media channels, and CRM systems. This data is used to create tailored analytics dashbaordcs and reports to inform strategies for improving customer engagement and loyalty.

Planhat also offers detailed analytics reports that provide insights into customers’ behavior and preferences. With its intuitive interface, Planhat makes it easy for users to navigate the program and make informed decisions about how best to interact with their customers.

Planhat enables users to tailor their customers’ experiences according to their preferences, creating an environment that encourages loyalty. There are also detailed customer profiles, which provide an in-depth look into each user’s journey. This allows users to adjust strategies easily to meet cutomer needs.

Planhat Standout Features & Integations

Features include customer data management, filters, sandbox environment, shared inbox, NPS, automations, dashboards, revenue management, customer portqal,custom roles & permissions, single-sign-on, customer health scores, task management, alerts, and third-party integrations/add-ons. 

Integations include Aircall, Pendo, Segment, SatisMeter, Stitch, Pipedrive, Salesforce, Outlook, Complete CSM, Jira, Mixpanel, Inercom, Mailchimp, Snowflake, Slack, Delighted, Chili Piper, Gmail, Promoter, Ctrl,Zendewsk, Hubspot, FReshdesk, Mandrill, and more if you have a separate account with Zaperi (may incur additional costs). 

Podium is a customer success software that helps organizations manage customer engagement, communication, and feedback to improve customer satisfaction and retention.

Why I Picked Podium: Podium customer success software is a comprehensive platform for SMS marketing and text marketing. With Podium, organizations can send personalized text messages to customers, such as appointment reminders, promotional offers, and other important updates. 

Another key feature of Podium is its ability to monitor customer engagement and usage, including SMS engagement. This helps organizations to identify customers who are not responding to text messages and take action to re-engage them.

Podium also automates routine tasks and workflows, including SMS marketing campaigns. For example, Podium can be used to automate the sending of promotional offers and appointment reminders via SMS.

Podium provides tools for personalizing SMS marketing messages based on customer data, such as location, behavior, and preferences. This makes it possible to create targeted SMS marketing campaigns that are more relevant and effective. 

Podium Standout Features & Integrations

Features include customer communication, feedback management, customer engagement, automated workflows, customizable dashboards, analytics & reporting, text marketing, payment processing, website chat, and third-party integrations/add-ons.

Integrations include Salesforce, Hubspot, Zoho CRM, Marketo, Pardot, Stripe, PayPal, Facebook, Twitter, Instagram, Zendesk, Freshdesk, Yelp, and TripAdvisor.

GuideCX is a customer experience management platform that provides a centralized location for managing customer interactions and improving customer satisfaction.

Why I Picked GuideCX: GuideCX is used for customer and client onboarding as a means of improving customer satisfaction and success. The platform provides a centralized location for managing customer interactions, making it easy to ensure that customers receive a consistent and positive experience. GuideCX provides tools for automating onboarding processes, reducing manual tasks, and improving efficiency.

For customer success initiatives, GuideCX provides a streamlined approach to customer onboarding that can help to improve customer satisfaction and reduce churn. With GuideCX, customer success teams can create custom onboarding journeys for each customer that align with their unique needs and goals. This includes providing personalized training and resources, setting clear expectations, and tracking progress towards success.

GuideCX also provides tools for monitoring customer engagement and usage, making it easy to identify potential issues and take action to address them. The platform integrates with other tools and systems, such as CRM and marketing automation platforms, which helps to provide a complete view of the customer experience. By using GuideCX for customer and client onboarding, organizations can improve the customer experience, increase customer satisfaction, and drive customer success.

GuideCX Standout Features & Integrations

Features include customer onboarding, customer engagement, customizable journeys, automations, analytics & reporting, customer feedback, and third-party integrations/add-ons.

Integrations include Salesforce, Hubspot, Microsoft Dynamics, Marketo, Pardot, Zendesk, Freshdesk, Stripe, Recurly, Jira, Trello, and other common apps.

Catalyst customer success software is a powerful customer relationship management platform that helps you to deliver personalized experiences to your customers for upselling and retention strategies. 

Why I Picked Catalyst: Catalyst helps you capture more leads, boost conversions, retain your existing customers, and grow your revenue with detailed analytics. They accomplish this using tools like automated customer communication follow-ups based on predetermined rules. You can create rules based on the behavior of customers, such as if they don't open emails, send them a reminder email. Or, if they haven't logged in to your platform for two weeks, then send them a 'we miss you' email. With this, you can follow up automatically with customers who are not engaging with your brand anymore.

They also offer comprehensive lead scoring. This feature allows businesses to classify leads into different categories based on their likelihood of becoming a customer. This feature helps businesses understand which customers are most likely going to convert into sales, return purchasers, upsells, and even brand advocates.

Catalyst Standout Features & Integrations

Features include custom dashboards, customer health scores, journey mapping, email automation, playbooks, workflow tools, customer segmentation, data import & export, customer activity tracking, and third-party integrations/add-ons.

Integrations include Zendesk, Service Cloud, Salesforce, Google platforms, Outlook, Jira, Slack, Snowflake, Redshift, Segment, BigQuery, Redshift, Amazon S3, and Mixpanel.

SkillJar is a cloud-based learning management system (LMS) designed to help organizations create, manage, and distribute online training courses to their employees or customers. It can be used for your customer success strategy by helping your customers become better acquainted with your product or service through dedicated training programs.

Why I Picked SkillJar: SkillJar can play an important role in customer success initiatives by providing a platform for onboarding and training, knowledge management, customer engagement, measuring success, and continual improvement. The platform makes it possible to create and deliver customized onboarding and training programs, which can help new customers get up and running quickly and effectively. By providing a centralized repository of knowledge and resources, SkillJar can make it easier for customers to find the information they need when they need it. 

Features such as gamification, quizzes, and interactive content can help keep customers engaged and motivated to continue learning and using the product. With reporting and analytics capabilities, SkillJar can help measure the impact of customer success initiatives, allowing organizations to track progress and adjust their strategies as needed. 

In general, SkillJar boasts excellent ease of use, an intuitive user interface, and the ability to create and manage professional-looking online courses quickly. It offers customizable features, robust reporting and analytics, and excellent customer support. 

SkillJar Standout Features & Integrations

Features include learning management, training & onboarding, course authroing, gamification, quizzess & assessments, interactive content, cutom branding, user management, reporting & analytics, and third-party integrations/add-ons.

Integrations include Salesforce, Marketo, Stripe, PayPal, Single-Sign-On (Okta, OneLogin, and Google SSO), and more if you have an account with Zapier (may incur additional costs). 

Totango is a customer success platform that provides organizations with a suite of tools for managing customer engagement, tracking usage and adoption, and measuring the success of customer success initiatives.

Why I Picked Totango: Totango is a customer success platform that provides several features for tracking and managing customer health scores. The platform provides usage tracking, allowing organizations to see which features are being used and which are not, giving a clear view of customer engagement. Totango's customer insights feature provides detailed information about each customer, including demographic data, usage patterns, and more, which can be used to gain a deeper understanding of customer behavior and identify potential issues.

Organizations can define custom health scores based on specific business metrics and usage patterns. This makes it possible to align customer health scores with business goals and priorities. Totango's proactive alerts feature sends notifications when specific events occur, such as changes in usage patterns, customer engagement, and more. This can help organizations identify potential problems early and take action to address them.

Totango also provides trend analysis tools that make it possible to track changes in customer health scores over time and identify trends and patterns. This, combined with the platform's reporting and analytics tools, make it easy for organizations to track the impact of customer success initiatives and measure the success of customer health programs. By using Totango's features, organizations can create a comprehensive view of customer health and take proactive measures to improve customer satisfaction and retention.

Totango Standout Features & Integrations

Features include usage tracking, customer insights, customizable health scores, proactive alerts, trend analysis, reporting and analytics, customer engagement management, adoption tracking, customer success management, segmentation & targeting, and third-party integrations/add-ons.

Integrations include Salesforce, Hubspot, Microsoft Dynamics, Marketo, Pardot, Zendesk, Freshdesk, Google Analytics, Adobe Analytics, Stripe, Recurly, Jira, Trello, and other popular tools.

inSided (by Gainsight) is a customer success platform that provides an integrated solution for creating and managing customer communities, knowledge management, and messaging for improved customer engagement and satisfaction.

Why I Picked inSided: inSided customer success software provides several tools for managing NPS (net promoter score) and CSAT (customer satisfaction) scores, which are key metrics for measuring customer satisfaction and loyalty. For one thing, it provides a survey tool that can gather customer feedback on a regular basis, including NPS and CSAT scores. You can send surveys to customers via email, in-app, or via website embedd/banner.

inSided also offers personalization capabilities that allow organizations to tailor the customer experience based on NPS and CSAT scores. Use this in conjumction with their feedback management tool, which allows organizations to respond to customer suggestions and inquiries in real-time. 

Plus, inSided provides analytics and reporting tools that allow organizations to track and analyze NPS and CSAT scores over time. This is critical to help turn NPS and SCAT scores from 'nice to knows' to data-lead decisions on company direction and strategy. 

inSided Standout Features & Integrations

Features include community building, knowledge management, messaging, customer feedback, analytics, personalization, NPS tracking, CSAT tracking, and third-party integrations/add-ons.

Integrations include Salesforce, Zoho, Microsoft Dynamics, Marketo, Pardot, Zendesk, Freshdesk, Shopify, Magento, Facebook, Twitter, Google Analytics, Mixpanel, and other similar tools.