Hot & CX-y Jobs: April 2023
Why is it that as we grow older, we have to deal with stuff like lower back pain and heartburn, while jobs in the CX industry just keep getting hotter and more exciting?
Don’t worry, a career in CX isn’t out of your league. Quite the contrary—these mega-attractive remote jobs can complement your lifestyle in all the best ways! With plenty of benefits to support your health, wellness, and work/life balance, your new position in CX will leave you feeling fresh faced and truly at your peak. You could even take it with you on a month-long trip to Mexico! The world is your oyster.
What are you waiting for? Put yourself out there! It’s never too late to find the job of your dreams.
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Entry-Level CX Jobs
Customer Service Coordinator – Swoop-Patagonia (North America)
Salary: Upwards of £23,000 ($28,294 USD)
Perks: Once a year, you’ll actually get to go on a trip to Patagonia to learn about the land! (That’s the Southern tip of Chile and Argentina, not the clothing company that sells windbreakers.) You’ll also get 25 paid holidays off, plus your birthday and public holidays. The list goes on: flexible work hours, pension contributions, wellbeing support, and an “Annual Swoop Summer Adventure,” which sounds like all kinds of amazing.
Why It’s Hot: Swoop is a UK-based travel agency that plans getaways to the Arctic, Antarctica, and Patagonia! They employ North Americans to help serve their customers in Western time zones, so you’ll basically get to be part-CX consultant, part-travel agent! Guide users through planning and booking their adventures, and promote responsible, sustainable travel by educating users on preserving the land around them.
Customer Experience Specialist – Combyne (Canada)
Salary: Not Listed
Perks: This job offers a flexible work schedule, so if you’ve got other responsibilities like school or family to attend to, you should definitely consider applying. You’ll receive three weeks of paid vacation plus an extra three days for personal leave, and a customizable benefits plan that you can tailor to your needs. Twice a year, you’ll be invited out to visit the company headquarters, and you’ll get the chance to visit farms and farm shows to network and learn. Not sure if you’re familiar with farms, but they have a reputation for having a whole bunch of ridiculously cute animals.
Why It’s Hot: Based out of Saskatchewan—a prairie province known for their valleys and vast fields of grain—Combyne develops digital apps for crop farmers. From inventory management to marketing and delivery, and even analyzing which crops get more bang for your buck, the folks at Combyne seem to have carved out a brilliant niche. You can’t exactly bring a desktop computer onto a tractor, so designing an app software for farmers to use makes total sense.
Bilingual Customer Experience Specialist — Callia (Canada)
Salary: $17 – $19 per hour (CAD)
Perks: Extended health and dental, life and disability insurance, vision care, and a generous paid time off package make this a very attractive position for anyone new to the CX industry. Now, while all these benefits are pretty substantial, there’s one extra perk that’s extra sparkly: DISCOUNTED FLOWERS! Now, we’re not just talkin’ limp tulips from the grocery store—Callia makes some of the most gorgeous, contemporary floral designs you’ll ever see. Fill your home office with fresh, fragrant flowers, and bask in the sheer magnificence of it all!
Why It’s Hot: What began as a small startup in the Canadian prairies has grown to become a mega-trendy, innovative tech company that has revolutionized the floral industry. They’re making big waves with their perfectly curated bouquets—and floral subscription packages—available for delivery across Canada and the United States. For Callia, it’s all about the little details—you can see it in their beautifully presented, protective packaging, convenient shopping processes, and downright swoon-worthy social media presence. If you’ve got a thing for flowers, this job will be a wildly satisfying entry-level position to get your foot in the CX door.
Intermediate CX Jobs:
Customer Experience Manager – Prompt Therapy Solutions (US Only)
Salary: $70,000 – $90,000
Perks: The noble purpose behind Prompt Therapy Solutions, paired with a very juicy salary, offers some pretty solid motivation to succeed. But just to sweeten the deal, this place offers equity compensation for outstanding performance. You’ll also get a 401k, a cushy benefits package, and generous paid time off.
Why It’s Hot: Access to quality rehabilitation services for substance abuse disorders is extremely limited. Prompt Therapy Solutions is helping remove barriers to treatment by developing a digital platform for outpatient rehab. This innovative and inclusive approach to a global drug crisis is literally saving lives—and as the Customer Experience Manager, it will be your job to make it as easy as possible for people to get the care they need.
Lead Specialist: Customer Experience Operations — Protective Life Insurance (US Only)
Salary: Not Listed
Perks: You can always count on the insurance companies for coming through with sweet benefits plans for their employees. Protective Life Insurance offers health, dental, and vision coverage with an additional wellness spending account. You’ll get the 401k with company matching, a pension plan, paid parental leave, and enrollment in ProHealth Rewards, where you can win cold hard cash in exchange for taking care of your health! Pretty stellar tradeoff if you ask us.
Why It’s Hot: As the lead of the CX team, you’ll be showing the newbies how it’s done, training and overseeing your team of professionals to ensure they’re killing it out there. If you’ve refined your customer service skills over the years and you’re ready to take on more, this job will offer so much room to grow and learn!
Customer Experience Lead — Alt Trading (North America)
Salary: $73,000 – $120,000
Perks: A six-figure salary with only 3–4 years of required experience? HELLO! Alt Trading does not skimp on the benefits whatsoever, offering medical bennies and a spending account for you and your family. You’ll also get a 401k, regular wellness and home office stipends, generous paid parental leave, and all around good vibes with a work culture that supports your personal and professional growth.
Why It’s Hot: With a name like Alt Trading, you’re probably thinking stock market or crypto, right? WRONG! It’s actually way cooler—it’s trading cards. Like, baseball, Yu Gi Oh, Magic the Gathering-type stuff. Alt has created a platform for appraising and selling collectible cards, so it might be time to dust off that old binder of Pokemon cards and see if you can strike gold.
Senior CX Jobs
Bilingual Customer Experience Designer — Vosker (North America)
Salary: Not Listed
Perks: If you’ve got a hankering to explore the world, Vosker allows for up to three months of work abroad, wherever your heart desires to explore. They’ll pay half the dues for your medical insurance plan plus vision and dental, plus they’ll provide an extra spending account for the extra stuff that isn’t covered, like acupuncture or alternative therapies. You’ll get 24/7 access to online health care, an EFAP, supplementary income for new parents, and some paid vacation peppered in.
Why It’s Hot: If you like a job that offers lots of variety and new experiences each day, Vosker promises to deliver. This Montreal-based brand creates security solutions that connect to your phone, so you can check your cameras when you’re on the go or travelling out of town. The Globe and Mail recently names Vosker one of Canada’s Top Growing Companies, which is easy to believe considering they’ve got customers in over 50 countries!
Manager of Customer Experience Enablement — Polco (US Only)
Salary: $95,000 — $115,000
Perks: Right upon hire, you’ll get a technology allowance that Polco will continue to top up biannually. You’ll also get a professional development allowance, so if there are any certifications or training opportunities you’d like to pursue, Polco will be happy to chip in! Their medical, dental, and vision package is nothing short of phenomenal, and the flexible work hours and paid time off will make life easy breezy.
Why It’s Hot: This innovative company is engaged with governments all around the world. They’ve developed a platform for community engagement, so governments can communicate with the public, ask the right questions, get the answers they need, and analyze the data. Politics is all about serving the public, and Polco helps governments stay in touch with the needs of the people they serve with their ingenious software.
Full Stack Engineer, Customer Solutions — Discourse (North America)
Salary: Not Listed
Perks: At Discourse, you’ll get a tasty five full weeks of paid vacation right outta the gate. Your schedule is completely flexible, so you can work whenever and wherever you like, so long as the work gets done! If you’d prefer to not work from home, Discourse offers $400 per month in coworking expenses, and you’ll get to meet the team once each year for a meetup in exciting locales like Sydney, San Francisco, Montreal, Paris, or Singapore! Add a brand spankin’ new laptop and a fancy office chair to the mix, employee stock options, unlimited physical and mental health days, and even unlimited menstrual leave. Life at Discourse seems pretty sublime!
Why It’s Hot: Discourse is an open-source community platform for “civilized discussion”—so, kind of like Reddit, but without the internet trolls. They work with big-name clients like Samsung and Asana to host, build, and customize communities where people can ask questions and get answers about their products and offerings. Discourse has a super diverse team spread out across 21 countries, so you’ll get to work with all sorts of interesting people from all around the world!
VOC Program Manager — UnitedHealth Group (US Only)
Salary: $101,200 – $184,000
Perks: Once again, the medical companies are coming in hot with the top-tier medical benefits! As the Voice of Customer Program Manager, you’ll also receive a 401k, equity stock purchase options, and incentive and recognition programs. Not to mention, you can feel good knowing that the work you do is helping to keep people alive and well!
Why It’s Hot: UnitedHealth Group is removing barriers to healthcare and creating an easier and more affordable system for Americans to navigate. With 340,000 people on their team, and 3.5 billion in annual technology investments, this ain’t no indie startup—it’s a massive healthcare venture that’s serving hundreds of millions of people. LinkedIn just named them one of 2022’s Top Companies in Health Care, so they’re definitely doing something right over there!
It’s a 10, But It Doesn’t Have an Hour-Long Commute
Okay, scratch that—it’s an 11. Remote jobs in CX are hotter than ever, and making the switch to this fast-growing industry could totally transform your life. Why wait in traffic for hours every week when you can work like Carrie Bradshaw, typing away on your laptop in bed while sipping a fancy latté? Call that CX in the City. Boom. Nailed it.
Another fresh batch of steamy hot CX jobs are on the way for next month! Stay tuned for updates and subscribe to our newsletter for more insights, tool reviews, and resources for CX pros and emerging industry talent.