12 Chatbot Conferences to Help You Innovate In 2025
Attending customer experience conferences, including chatbot conferences, is a fantastic way for SaaS customer experience leaders and customer service pros to stay on top of industry trends, network with peers, and learn from experts. In 2024, there are several chatbot conferences worth attending.
Here’s a summary of each conference, a list of highlights with key details so you can plan to attend. Whether you’re looking to expand your knowledge, explore new technologies in the SaaS industry, develop partnerships with exhibitors, or understand the latest market dynamics, these conferences are a great place to start.
Best Chatbot Conferences in 2025 Shortlist
Here's a shortlist of the best chatbot conferences I think are worth attending in 2025:
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- The European Chatbot & Conversational AI Summit 5th Edition - Edinburgh, Scotland (March 18-20, 2025)
- Conversational AI Innovation Summit - Toronto, Canada (March 27-28, 2025)
- Chatbot Summit 2025 - Berlin, Germany (March 31 - April 1, 2025)
- Tech & AI Live - Multiple locations and dates
- 7th World Conversational AI Summit - Berlin, Germany (May 15-16, 2025)
- Future Of Chatbots & Conversational AI Summit - San Francisco, CA (May 15, 2025)
- Customer Contact Week - Multiple locations and dates
- CX Asia Week - Singapore (June 17-20, 2025)
- ACM Conversational User Interfaces 2025 - Ontario, Canada (July 8-10, 2025)
- Ai4 2025 - Las Vegas, NV (August 11-13, 2025)
- World AI Summit - Amsterdam, Netherlands (October 8-9, 2025)
- GITEX Global - Dubai, UAE (October 13-17, 2025)
Find more details about each conference below.
Best Chatbot Conferences of 2025
Below are my summaries of the best chatbot conferences on my shortlist. My reviews look at each event’s dates, location, pricing, and unique offerings.
1. The European Chatbot & Conversational AI Summit 5th Edition - Edinburgh, Scotland (March 18-20, 2025)
- Dates: March 18-20, 2025
- Location: John McIntyre Conference Centre, Edinburgh University, Scotland and online
- Pricing: From £150-£499
- Website: The European Chatbot & Conversational AI Summit 5th Edition
- Social Media: LinkedIn
Overview:
The European Chatbot & Conversational AI Summit is a two-day event for industry executives and adopters of conversational AI, generative AI, chatbots, virtual assistants, and conversation design. It will highlight the trends and application changes in the conversational AI space within the European market.
Why you should attend:
This AI conference will tackle diverse topics such as the role of large language models in business, human-centric conversational design, generative AI, data analytics, the implications of the EU AI Act and regulatory frameworks, and chatbot development strategies. Industry leaders and researchers will share insights on leveraging these technologies to reduce costs and boost revenues. There will also be special activities like whisky-tasting and the lively Bots Party to connect with fellow attendees.
2. Conversational AI Innovation Summit - Toronto, Canada (March 27-28, 2025)
- Dates: March 27-28, 2025
- Location: DoubleTree by Hilton Hotel Toronto Downtown, Canada
- Pricing: Starts at $490
- Website: Conversational AI Innovation Summit
- Social Media: LinkedIn, X
Overview:
The Conversational AI Innovation Summit explores the latest advancements in conversational AI technologies and addresses critical issues such as ethics, privacy governance, and the standardization of AI practices.
This year’s event will feature speakers including Mai Mavinkurve, Founder of Professional Engineers AI, Parth Dave, Audit AI Automation Lead at Scotiabank, and Kevin Wu, Co-founder and CEO of Leaping AI.
Why you should attend:
The two-day event will help you understand and unlock conversational AI's true potential. Industry experts will present keynote presentations, panel discussions, and hands-on workshops on developments, actionable insights, and leveraging AI innovations to enhance customer engagement.
The event will also cover the integration of various forms of data to create more comprehensive AI systems, strategies for expanding conversational AI applications and hyper-personalizing user experiences.
3. Chatbot Summit 2025 - Berlin, Germany (March 31- April 1, 2025)
- Dates: March 31 - April 1, 2025
- Location: The Ritz-Carlton, Berlin, Germany
- Pricing: Starts at €595
- Website: Chatbot Summit 2025
- Social Media: Facebook, LinkedIn
Overview:
The Chatbot Summit 2025: Mastering Agentic AI Together focuses on mastering agentic AI, generative AI, and conversational AI. It is for professionals across various industries, including AI researchers and customer experience managers, who are exploring the latest innovations in conversational interfaces and AI-driven customer engagement.
Why you should attend:
The summit will discuss agentic AI, multi-agent systems, designing agentic AI for sales and commerce, and anti-hallucination reasoning. It will also host short horizon and interactive Q&A sessions and masterclasses to help you sharpen your skills and gain a deep understanding of specific topics. The summit will also provide ample networking opportunities, including personalized 1:1 meetings, to build peer relationships.
4. Tech & AI Live - Multiple locations and dates
- Dates: Multiple dates (see table below)
- Location: Multiple locations (see table below)
- Pricing: Varies (see table below)
- Website: Tech & AI Live
- Social Media: Facebook, LinkedIn, X
Tech & AI Live Conferences: Locations and Dates
| Locations | Dates | Prices |
| London | May 14-15, 2025 | Starts at £395 |
| Gen AI Virtual | October 21, 2025 | TBA |
| Dubai (Virtual) | October 28, 2025 | TBA |
| Singapore (Virtual) | November 4, 2025 | TBA |
| New York (Virtual) | November 18, 2025 | TBA |
Overview:
Tech & AI LIVE 2025 is a series of events that unites global technology and artificial intelligence leaders across five major conferences throughout the year. The series includes in-person and virtual conferences, each tailored to address different regions’ unique technological systems and market dynamics.
The conference will also bring notable speakers, including Srijani Dey, Chief Data and AI Officer and Tech Fellow at DXC Technology, Thom Kenney, Director of AI and Digital Transformation at Google, and Tyrone Grandison, Chief Technology Officer at Microsoft.
Why you should attend:
The conference will feature exclusive keynote presentations, high-energy panel discussions, and interactive workshops that provide valuable insights into the latest advancements in technology and artificial intelligence. It will cover generative AI’s use cases and trends, dimensions of ethical AI, including development and development, and advanced algorithms and applications in diverse domains. Additionally, it has virtual options with full access to all conference stages, workshop theatres, and themed networking rooms.
5. 7th World Conversational AI Summit - Berlin, Germany (May 15-16, 2025)
Overview:
The 7th World Conversational AI Summit focuses on the latest advancements in AI-driven communication technologies. It aims to provide insights into harnessing generative AI for personalized content creation, using predictive analytics in chatbots to drive results, revenue, and more.
Why you should attend:
The summit will include keynote presentations from industry leaders, interactive panel discussions, and hands-on workshops on relevant topics, including NLU (natural language) capabilities, voice user interfaces, Copilot implementation, LLMS (large language models), and conversational design. There will be networking opportunities with voice and chatbot developers and AI and NLP experts, as well as case study presentations on recent industry advancements. The event will also host exhibitor showcases where companies can present their products and services.
6. Future Of Chatbots & Conversational AI Summit - Austin, TX (March 12, 2025)
- Dates: March 12, 2025
- Location: Holiday Inn Austin-Town Lake, TX
- Website: Future Of Chatbots & Conversational AI Summit
- Social Media: Facebook, LinkedIn
Overview:
The Future of Chatbots & Conversational AI Summit explores conversational AI's transformative role across various industries, highlighting its impact on customer engagement and operational efficiency. It aims to showcase how conversational AI is revolutionizing business communication and shaping the future of human-AI interactions.
Why you should attend:
The summit will have innovative keynotes from industry leaders to help you explore the forefront of conversational AI technology, practical challenges, and emerging trends. The agenda will cover machine learning chatbots, voice assistants, customer support chatbots, conversational intelligence, and virtual agents. One highlight will be the “Futurista Start-up Elevate,” an event that connects startups with venture capitalists and mentors, facilitating growth and innovation.
7. Customer Contact Week - Multiple locations and dates
- Dates: Multiple dates (see table below)
- Location: Multiple locations (see table below)
- Website: Customer Contact Week
- Social Media: Facebook, LinkedIn, X
Customer Contact Week Conferences: Locations and Dates
| Locations | Dates | Prices |
| Las Vegas, NV | June 9-12, 2025 | $2,999 |
| Nashville, TN | October 22-24, 2025 | TBA |
Overview:
Customer Contact Week (CCW) is an event series for customer contact centers and CX professionals, offering a platform to benchmark strategies and discover actionable solutions. It highlights AI-driven automation to revolutionize customer interactions by enhancing response times, streamlining workflows, and reducing operational costs.
Why you should attend:
The events will offer various activities, including interactive workshops, keynote presentations by industry leaders, and networking sessions. It will cover a broad spectrum of topics, such as AI-driven customer experience, customer service analytics, chatbot integration, and conversational AI’s role in enhancing customer interactions.
There will also be case studies on implementing chatbots, a discussion on balancing automation with human touch, and resources to drive customer service transformation through intelligent automation.
8. CX Asia Week - Singapore (June 17-20, 2025)
- Dates: June 17-20, 2025
- Location: One Farrer Hotel, Singapore
- Pricing: Starts at SGD 3,999
- Website: CX Asia Week
- Social Media: Facebook, LinkedIn, X
Overview:
The CX Asia Week is for exploring the future of customer experience in the Asian market. The summit focuses on optimizing technology, enhancing human connection, and driving profitable growth.
Why you should attend:
The CX Asia Week will host networking roundtables, live case study presentations, and CX technology exhibitions on the best practices in digital transformation, success stories of companies leveraging AI and automation, and advanced customer service solutions. It will discuss how chatbots are reshaping customer services, omnichannel engagement strategies, the future of CX in Asia, and human-AI collaboration. The summit will also hold the CX Live Awards to recognize industry leaders who have pioneered exceptional customer experiences.
9. ACM Conversational User Interfaces 2025 - Waterloo, Ontario, Canada (July 8-10, 2025)
- Dates: July 8-10, 2025
- Location: Waterloo, Ontario, Canada
- Website: ACM Conversational User Interfaces 2025
- Social Media: X
Overview:
The ACM Conversational User Interfaces (CUI) 2025 theme is "Weaving Conversations Through Tradition and Innovation” to reflect the region’s rich cultural heritage and its reputation for technological advancements. It gathers researchers, designers, and industry professionals working on speech, text, and multimodal conversational interactions.
Why you should attend:
This conference offers full-day sessions to explore various CUI topics and hands-on demonstrations that showcase conversational systems. It will also host a doctoral consortium for doctoral candidates to present their research, receive feedback, and network with professionals in the field.
Discussion topics will include voice user experience, chatbots, context-aware dialogue management, conversational UX design considerations, and ethical and privacy aspects of conversational technologies.
10. Ai4 2025 - Las Vegas, NV, USA (August 11-13, 2025)
- Dates: August 11-13, 2025
- Location: MGM Grand, Las Vegas, NV
- Pricing: Starts at $1,695
- Website: Ai4 2025
- Social Media: Facebook, LinkedIn, X
Overview:
The Ai4 2025 is North America’s largest artificial intelligence industry event. It is a central hub for the global AI community, bringing together executives, CTOs, tech innovators, startups, investors, government leaders, policymakers, and media professionals in one place.
Why you should attend:
This event will include the AI Policy Summit, where you can discuss regulatory frameworks and governance structures essential for responsible AI deployment, and the AI Research Summit, where you can explore research papers that provide insights into advanced AI developments. The summit will cover architecting scalable AI systems and managing data pipelines for AI. There will also be live demos and exhibits on next-gen AI-powered chatbots and automation tools transforming industries.
11. World AI Summit - Amsterdam, Netherlands (October 8-9, 2025)
- Dates: October 8-9, 2025
- Location: Taets Art & Event Park, Amsterdam, Netherlands
- Pricing: Starts at €349 + local taxes
- Website: World AI Summit
- Social Media: Facebook, LinkedIn, X
Overview:
The World Summit AI 2025 explores responsible AI and the metaverse. It focuses on human-AI convergence and demonstrates how AI is revolutionizing the healthcare, education, work, and entertainment sectors.
Why you should attend:
This AI conference will have discussions that challenge the boundaries of innovation and live demonstrations of advanced AI solutions that address challenges across various industries. There will also be tech talks on human-AI convergence, responsible AI, generative AI, and large language models. The event is an ideal platform to explore breakthrough chatbot innovations and witness applications of conversational AI.
12. GITEX Global - Dubai, UAE (October 13-17, 2025)
- Dates: October 13-17, 2025
- Location: Dubai World Trade Centre, UAE
- Website: GITEX Global
- Social Media: Facebook, LinkedIn, X
Overview:
GITEX Global 2025 is the world's most established large-scale tech exhibition.
The event showcases tech giants and innovative startups in fields like AI, cybersecurity, mobility, and sustainable tech. It is a key gathering for tech companies and startups, bringing together industry leaders and showcasing the latest advanced technologies.
Why you should attend: This event will give you the experience of the world’s largest AI-focused event, featuring groundbreaking conferences and showcasing innovative AI companies. It will give you networking opportunities with a community of developers, tech enthusiasts, and cybersecurity security experts to explore the latest advancements and strategies in safeguarding digital environments. Discussion topics will include the future of AI chatbots, human-AI collaboration, and chatbots in cybersecurity.
Summary
In conclusion, attending these conferences can provide SaaS customer experience leaders with the knowledge, tools, and connections needed to leverage chatbots and AI in creating exceptional customer experiences. Networking and continuous learning are key to staying ahead in this rapidly changing field.
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