Skip to main content

Attending chatbot conferences is a fantastic way for SaaS customer experience leaders and customer service pros to stay on top of industry trends, network with peers, and learn from experts. In 2024, there are several chatbot conferences worth attending.

Here’s a summary of each conference, a list of highlights with key details so you can plan to attend. Whether you’re looking to expand your knowledge, explore new technologies in the SaaS industry, develop partnerships with exhibitors, or understand the latest market dynamics, these conferences are a great place to start.

Best Chatbot Conferences 2024 Shortlist

Here's a shortlist of the best chatbot conferences I think are worth attending in 2024: 

  1. Chatbot Conference San Francisco 2024 - San Francisco, CA (April 2024)
  2. Project Voice 2024: The Pillars of Conversational AI- Chattanooga, TN (April 2024)
  3. Beyond Boundaries Global Festival | For Conversational AI Professionals - Barcelona, Spain (April 2024)
  4. 6th World Chatbots and Voice Summit - Berlin, Germany (May 2024)
  5. Customer Contact Week - Las Vegas, NV (June 2024)
  6. Tech & AI Live New York 2024 - Virtual (November 2024)

Find more details about each conference below.

Best Chatbot Conferences Of 2024

Get the latest from the brightest minds in CX, UX, and design thinking.

Get the latest from the brightest minds in CX, UX, and design thinking.

  • By submitting this form, you agree to receive our newsletter, and occasional emails related to The CX Lead. For more details, please review our Privacy Policy. We're protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
  • This field is for validation purposes and should be left unchanged.

1. Chatbot Conference San Francisco 2024 - San Francisco, CA (April 2024)

Chatbot Conference San Francisco 2024 website screenshot
Chatbot & AI Conference Fall 2024 is the future of digital interaction with bots, voice tech, and the metaverse in the heart of San Francisco.

Overview:

This AI conference focuses on the latest developments in chatbot technologies, covering topics like OpenAI, ChatGPT, conversational UX, AI & NLU, LLMs, conversational AI, NLP (Natural Language Processing), and machine learning, with a particular emphasis on how these technologies can enhance customer service and engagement.

Why You Should Attend:

This conference is essential for anyone keen on leveraging the latest in chatbot technologies to enhance customer service and engagement. The presence of speakers like Kylan Gibbs, Co-Founder & Chief Product Officer at Inworld, Denise Martinez, Sr. Conversation Designer at Salesforce, and Braden Ream, CEO at Voiceflow, guarantees a rich learning experience.

2. Project Voice 2024: The Pillars of Conversational AI - Chattanooga, TN (April 2024)

Project Voice 2024 The Pillars of Conversational AI website screenshot
Project Voice 2024 connects with industry giants and innovators at the forefront of conversational AI, an exclusive event shaping the future of voice technology.

Overview:

Project Voice focuses on voice technology and its integration into digital products and services.

Why You Should Attend:

This conference offers deep insights into the technology’s current capabilities and future directions. It’s an ideal event for learning about voice assistants, smart speakers, and how voice technology is being used to enhance customer experiences across various industries.

3. Beyond Boundaries Global Festival | For Conversational AI Professionals - Barcelona, Spain (April 2024)

Beyond Boundaries Global Festival | For Conversational AI Professionals website screenshot
Beyond Boundaries Global Festival 2024 is a vibrant gathering for conversational AI professionals to explore the industry's latest trends and innovations.

Overview:

This conversational AI summit is a unique festival that brings together professionals working with Conversational AI (CAI) and Generative AI (GAI) from around the globe. It covers innovative artificial intelligence (AI) in creating more personalized and efficient customer experiences.

Why You Should Attend:

For SaaS businesses looking to harness AI to create more engaging and personalized customer experiences, this festival offers a wealth of knowledge and networking opportunities with leading experts in the field.

4. 6th World Chatbots and Voice Summit - Berlin, Germany (May 2024)

6th World Chatbots and Voice Summit website screenshot
6th World Chatbots and Voice Summit engages with the forefront of AI communication technology at Berlin's key event for digital dialogue innovators

Overview:

This chatbot summit is dedicated to exploring the latest trends and technologies in the world of chatbots and voice assistants. Speakers like Bartosz Nowojski, Product Owner of the Chatbot Platform at DB Schenker, and Gerrit Seebeck, Product Management IT, Vehicle Selection at BMW Group, will share their real-world experiences and expertise.

Why You Should Attend:

The summit is an excellent source for actionable insights into effectively integrating chatbots and voice technology into your customer service strategy.

5. Customer Contact Week - Las Vegas, NV (June 2024)

Customer Contact Week website screenshot
Customer Contact Week is the largest gathering of customer care professionals for unparalleled knowledge exchange

Overview:

As the world's largest customer contact event, this conference offers a comprehensive look at the future of customer service. This year, you'll have the unique opportunity to hear from Martha Stewart, Founder of Martha Stewart Living, and Jon Taffer, hospitality legend, Executive Producer & Host of Bar Rescue.

Why You Should Attend:

This event is a hub for innovative strategies in customer service and includes sessions on AI, automation, chatbots, and how these technologies are transforming customer interactions. These sessions are designed to inspire and equip SaaS customer experience leaders with the knowledge to elevate their customer service strategies to new heights.

6. Tech & AI Live New York 2024 - New York, NY (November 2024)

Tech & AI Live New York 2024 website screenshot
Tech & AI Live New York 2024 is an event for the latest technological innovations and a dynamic virtual conference for tech enthusiasts and AI experts

Overview:

This conference focuses on the intersection of AI technology, offering insights into how AI is being used to drive innovation in customer experience, operations, and product development across industries. Keynote speakers include Danny Edsall, Principal at Deloitte Consulting, and Ranjan Sinha, IBM Fellow, Vice President and Chief Technology Officer, AI Strategy, at IBM Enterprise Data.

Why You Should Attend:

Tech & AI Live New York 2024 stands out as a premier conference for those interested in the intersection of technology and AI, particularly in how these advancements can revolutionize customer experience and business operations.

Summary

In conclusion, attending these conferences can provide SaaS customer experience leaders with the knowledge, tools, and connections needed to leverage chatbots and AI in creating exceptional customer experiences. Networking and continuous learning are key to staying ahead in this rapidly changing field.

Subscribe to our newsletter for the latest CX insights, how-to guides, strategies, and resources from top experts in the CX field.