Hot & CX-y Jobs: May 2023
The sun is shining, the May flowers are in full bloom, and it is way too heckin’ nice outside to stay cooped up in a stuffy office. With a remote job in CX, you can work wherever you’ve got a wifi connection—and there are plenty of cute café patios waiting for you to set up camp for the afternoon! And why waste an hour every day commuting to work across town when you could spend that hour perusing the farmer’s market on your lunch break?
These remote CX jobs are flexible, fun, and loaded with benefits that make each day a whole lot sweeter. Whether you’re a seasoned professional or totally green to the CX industry, there’s a job out there where you can let your skills shine. And as always, we only hype the jobs that offer plenty of perks in exchange for your valiant efforts, so you can be certain you’re getting far more than just a paycheck.
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Entry-Level CX Jobs
Bilingual Customer Care Associate — Harry Rosen (Canada Only)
Salary: Not Listed
Perks: As a high-end men’s fashion retailer, you can expect some juicy discounts on snazzy outfits, footwear, and more. The clothes aren’t the only thing you can tailor to suit you—you’ll also get a flexible benefits plan that fits your lifestyle! Add in a pension and RRSP plan, yearly bonus opportunities, and a Formalized Education Reimbursement program, a career with Harry Rosen will look good on you.
Why It’s Hot: Harry Rosen is big on succession planning and upward movement, so this is a great way to get your foot in the door of the CX industry and the fashion industry. In this role, you’ll develop your customer service skills through email, telephone, and live support chat, while also learning the ins and outs of fashion retail. Plus, you’ll get some slick new suits out of the deal, so even though your job is entry-level, you’ll be serving high-end executive lewks.
Customer Support Specialist — SoundStack (North America)
Salary: $40,000 – $45,000
Perks: Competitive, flexible benefits—we love to see them! SoundStack has a casual, laid-back culture, which you kind of expect from a company of audiophiles. They’re also big on internal hiring, so if you’re willing to dive deeper into the tech side of things, there’s great potential for promotions.
Why It’s Hot: This audio software company has a platform of tools and programs for producers to not only edit their sound files, but to distribute, monetize, and analyze audience data. From musicians to advertising specialists, podcasters and ASMRtists, SoundStack helps thousands of creators make and market their work. Not to mention, you’re guaranteed to have plenty of coworkers with top-tier playlist recommendations—and when you work from home, you always get to choose the tunes!
Customer Support Specialist — Mangomint (US Only)
Salary: Not Listed
Perks: Spa days and hot yoga classes are even more blissful when they’re free of charge. At Mangomint, you’ll get a generous monthly budget for gym memberships, personal spa services, and other lovely things to keep you feeling like royalty. The culture is supportive, offering opportunities for professional development and skill building to propel your CX career forward. And of course, you’ll get a comprehensive benefits plan to keep your mind, body, and spirit all in check.
Why It’s Hot: This cool company stands at the crossroads of the beauty industry, business, and technology, offering a catalog of software for salons. From client and contractor scheduling to product inventory, payments, and marketing, MangoMint simplifies all the technical aspects of running a spa. With hundreds of customers across North America, MangoMint has tapped into a niche market with loads of potential.
Intermediate CX Jobs:
Customer Experience Manager — Botco.ai (North America)
Salary: $70,000 – $95,000
Perks: Botco.ai offers all the necessary bennies: a fully loaded medical, dental, and vision plan; generous vacation time, and a 401k. The chat technology they produce is developed for customer service, so if you want to develop some expert-level CX industry knowledge, you’ll really dive deep here.
Why It’s Hot: AI chat technology is weirdly wonderful—fascinating, entertaining, and strange. If that’s an industry you’d like to explore, Botco.ai can take you there. With locations in Toronto, Arizona, and India, 3.6 million in profits, and an impressive list of business awards, this AI up-and-comer looks pretty stellar. The vibes are great here: it’s a predominantly female-led team that’s big on supporting opportunities for women and girls to break into tech.
Customer Experience Manager — Brightcove (US Only)
Salary: $71,600 – $107,400
Perks: What’s the best kind of paid time off? Unlimited paid time off. You’ll love this job if you’ve got a hankering to travel. Plus, when you work remotely, you can always take your laptop with you to the Airbnb! In addition to a mighty fine salary, you’ll get plenty of extra add-ons like 401k, stock units, 401k matching, tuition reimbursement, and more.
Why It’s Hot: These guys taut themselves as “The World’s Most Trusted Streaming Technology Company,” and we’re inclined to believe it. Brightcove boasts big-name clients like Paramount, Adobe, BBC, Johnson & Johnson, Masterclass, and Ford. Marshall Dungan, Senior Producer at SXSW describes their software as “bulletproof,” so they’ve got a pretty solid reputation for offering great service.
Customer Experience Specialist — MessageMedia (US Only)
Salary: $60,000 – $65,000
Perks: With only 2–3 years of customer support experience required, this intermediate-level role is a fantastic stepping stone to move upward in CX. MessageMedia will also treat you to a rewards program, gym memberships, coaching sessions, and a day off for your birthday. Not too shabby, huh?
Why It’s Hot: An SaaS software company that creates messaging platforms, this tech giant has over 65,000 customers across a wide variety of industries, all across the world. This is your chance to really focus on the strategy side of CX, getting to understand customer psychology so you can improve experiences. If you’ve been working in an entry-level CX position and want to challenge yourself further, here’s your chance!
Senior CX Jobs
Senior Manager, Customer Success — Fable (Canada Only)
Salary: $125,000 – $140,000 CAD
Perks: This community-minded company is all about inclusion, so you’ll feel good about being a part of their noble cause. They offer great health and dental benefits, company stock options, and professional development opportunities. The long-term outlook is great—Fable is growing rapidly, which comes as no surprise considering the huge positive impact of their work.
Why It’s Hot: So many features of mainstream technology aren’t accessible for folks with disabilities, but Fable is looking to change that. This Toronto-based company works with major companies like Walmart, Slack, and Shopify, offering consultation services to create low-barrier, accessible digital products. By teaming up with folks who have lived experience with disabilities, Fable is creating brilliant new strategies to help businesses connect with underserved communities.
Tech Support Team Lead — Bluesight (US Only)
Salary: Not listed
Perks: These guys definitely don’t skimp on the benefits. To top off that competitive salary, you’ll get generous insurance coverage, employee stock options, paid parental leave, monthly stipends for health and wellness, a 401k with company match, and $300 for your home office. They’re big into company retreats and meetups too, so you’ll get some fun free trips out of the deal. And speaking of trips, Bluesight offers unlimited vacation days, so you can go backpack through Europe, climb some mountains, traverse some fjords—whatever you like.
Why It’s Hot: Help improve the efficiency of medical care by joining this company invested in developing medication intelligence solutions! Well past the start-up phase, this pharmaceutical tech company has earned over 1000 hospitals that rely on their software to track customer medications.
Our Forecast Calls For Sunny Days Ahead In The CX Industry.
It’s hot out there, folks. More exciting positions are appearing every day, waiting for someone like you to step up to the plate. And with so many valuable benefits, fun perks, and opportunities to move up the ladder, the long-term career outlook is brighter than ever.
Don’t worry if you miss your chance to apply for these red-hot CX jobs—we’ll have another assortment on deck next month! Stay tuned for updates and subscribe to our newsletter for more insights, tool reviews, and resources for CX pros and emerging industry talent.