9 Best CXO Conferences For 2024-2025
Attending customer experience conferences and is a great way to stay up-to-date on the latest CX strategies and solutions, and help you connect with industry peers while learning about all the new trends in the industry.
Here’s a summary of all of the best Chief Experience Officer (CXO) conferences for SaaS CX leaders to attend this year.
Best CXO Conferences Shortlist
Here's a shortlist of the best CXO conferences I think are worth attending in 2024 and 2025:
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- IRL - Alberta, Canada (Oct 2025)
- Customer Insights Symposium - Hunter Valley, Australia (March 2024)
- X4 The Experience Management Summit - Salt Lake City, UT (May 2024)
- The Customer Show - Melbourne, Australia (May 2024)
- Customer Service & Experience West - San Diego, CA (May 2024)
- Chief Experience Officer Exchange - St. Louis, MO (May 2024)
- Forrester CX Summit - Multiple Dates and Locations
- Customer Experience Strategies Summit - Ontario, Canada (May 2024)
- Customer Experience - Orlando, FL (July 2024)
Find more details about each conference below.
Best CXO Conferences Of 2024-2025
1. IRL - Alberta, Canada (Oct 2025)
- Dates: October 1-4, 2025
- Location: Alberta, Canada
- Pricing: From $2,950
- Website: IRL
Overview:
The IRL 25 conference is an exclusive and immersive event for SaaS executives scaling their businesses from millions to billions in revenue. It's for leaders scaling up post-Series B, and the conference will cover challenges including as product-market fit, go-to-market strategies, customer retention, leadership hiring, and scaling infrastructure.
IRL is a conference designed for participation. Participants engage in tailored tracks, collaborative workshops, expert-led discussions and masterminds while enjoying outdoor adventures and gourmet dining experiences together.
Why You Should Attend:
The IRL conference stands out due to its unique approach to outdoor programming and building in-person engagement. It's also by application only to ensure a high quality of attendees. This one-of-a-kind event forgoes the typical conference format—it's participant-driven, with a carefully selected roster of SaaS executives who form an exclusive network that help each other take their business to the next level.
The IRL conference offers a rare chance to build relationships with like-minded leaders in a refreshing environment away from the usual hustle. If you’re part of an exec team at a SaaS company driving growth beyond $10m ARR, IRL is for you.
2. Customer Insights Symposium - Hunter Valley, Australia (March 2024)
- Dates: March 26-27, 2024
- Location: Rydges Resort Hunter Valley, Australia
- Pricing: See the registration page for current pricing
- Website: Customer Insights Symposium
- Social Media: Instagram | Facebook | X | LinkedIn
Overview:
Held in the picturesque Hunter Valley, this symposium is dedicated to unearthing the power of customer insights. Speakers and sessions focus on leveraging data to enhance customer experiences and drive business growth.
Why You Should Attend:
If your SaaS business is at a point where leveraging customer data for better service delivery is a priority, this event is for you. It's more intimate than larger conferences, which means more direct access to experts and tailored advice. Specifically, you'll have the chance to hear from Tabia Chui from ASICS (Japan), who serves as the Global Head of CX / ECommerce Manager within the Global HQ DTC Omnichannel Department.
Her insights on bridging the gap between customer experience and e-commerce on a global scale are invaluable. Additionally, Clairy Moraitou from Zurich Insurance (Switzerland), the Group Head of Customer, Marketing, and Brand Insights, will share her expertise in integrating customer insights into marketing and brand strategy at a corporate level. Their experiences underline the symposium's value for SaaS CX leaders aiming to enhance their strategic approach to customer insights.
3. X4 The Experience Management Summit - Salt Lake City, UT (May 2024)
- Dates: May 1-4, 2024
- Location: Salt Palace Convention Center, Salt Lake City, Utah
- Pricing: Starts at $1399
- Website: X4 The Experience Management Summit
- Social Media: Facebook | X | LinkedIn
Overview:
This in-person summit in Salt Lake City is a heavyweight in the world of experience management. It's where the latest technologies, strategies, and research in CX converge, presented by some of the industry's most forward-thinking leaders.
Why You Should Attend:
For SaaS CX leaders looking to push the envelope and explore innovative CX technologies and strategies, X4 is a must. It's a chance to see what's on the horizon for CX tech and how you can apply it to your SaaS business.
Additionally, the presence of speakers like Michelle Obama, the former First Lady, and Dwyane Wade, NBA Hall of Famer, investor, and philanthropist, adds a unique dimension to the summit. Hearing from such influential figures outside the traditional CX space can provide fresh perspectives on leadership, community building, and the broader impact of customer experience initiatives.
Their participation highlights the summit's commitment to offering diverse, high-caliber content that transcends the usual industry boundaries, making it an invaluable learning and networking opportunity.
4. The Customer Show - Melbourne, Australia (May 2024)
- Dates: May 7-8, 2024
- Location: Melbourne Convention and Exhibition Centre (MCEC)
- Pricing: Free
- Website: The Customer Show
- Social Media: LinkedIn
Overview:
This Melbourne-based conference zeroes in on the intersection of technology and customer service. With a focus on innovative customer engagement strategies and tools, it's an ideal spot for SaaS businesses aiming to upgrade their CX game.
Why You Should Attend:
The Customer Show is especially relevant for SaaS CX leaders in the APAC region or those looking to expand their footprint there. The focus on tech makes it a goldmine for those wanting to integrate the latest in digital CX solutions.
The inclusion of headline speakers like Emma Stapleton, Head of Customer Support at MECCA, and Tanya Eglinton, General Manager Customer Contact at the Bank of Queensland, underscores the conference's commitment to presenting real-world insights from leaders who are at the forefront of customer experience in their respective industries. Emma Stapleton's expertise in retail customer support and Tanya Eglinton's experience in financial services customer contact provide attendees with a broad spectrum of knowledge, from innovative support strategies to managing large-scale customer contact operations.
Their contributions ensure that attendees will leave with actionable strategies and a deeper understanding of how to elevate their customer experience in increasingly competitive markets.
5. Customer Service & Experience West - San Diego, CA (May 2024)
- Dates: May 13-14, 2024
- Location: Hyatt Regency Mission Bay, San Diego, CA
- Pricing: See the registration page for current pricing
- Website: Customer Service & Experience West
Overview:
This conference tackles the multifaceted world of customer service with a lens on innovation and excellence. Expect to dive deep into topics like AI, omnichannel strategies, and personalization.
Why You Should Attend:
If your SaaS is focused on scaling or refining its customer service operations, this event provides practical insights and case studies from leading brands that have excelled in these areas. The inclusion of speakers like Brian Higgins, Chief Customer Experience Officer at Verizon, and Sean Lee, Chief of Customer Experience at Coca-Cola, adds immense value.
Their participation brings a wealth of experience from two globally recognized brands known for their excellence in customer service and experience. Brian Higgins' insights into how Verizon approaches customer experience at a global scale and Sean Lee's perspective on creating memorable customer interactions at Coca-Cola can offer actionable strategies and innovative ideas.
Their contributions make this conference a must-attend for those looking to enhance their customer service framework with proven, innovative practices from some of the most successful companies in the world.
6. Chief Experience Officer Exchange - St. Louis, MO (May 2024)
- Dates: May 15-17, 2024
- Location: St. Louis Marriott Grand Hotel
- Pricing: See the registration page for current pricing
- Website: Chief Experience Officer Exchange
- Social Media: LinkedIn
Overview:
The CXO Exchange is a boutique event with an emphasis on high-level networking and exchange between CX leaders. It's structured around interactive discussions, case studies, and one-on-one meetings.
Why You Should Attend:
The CXO Exchange stands out for its intimate and interactive setting, which is perfect for diving deep into the intricacies of customer experience (CX) challenges. The event is distinguished not just by its format, but also by the caliber of its speakers, such as Orlando Gadea from Stanley Black & Decker and Stuart Dunleavy from AT&T.
Orlando Gadea brings a wealth of experience from his role in overseeing global customer experience efforts. His insights offer attendees a unique perspective on scaling CX strategies across international markets, providing practical solutions to complex challenges. Stuart Dunleavy, known for his work in customer growth and retention, offers a different angle, focusing on how to keep customers loyal and engaged in competitive environments. His expertise is particularly valuable for those looking to boost customer satisfaction and loyalty metrics.
7. Forrester CX Summit - Multiple Dates and Locations
- Dates: Multiple dates (see table below)
- Location: Multiple locations (see table below)
- Pricing: See the registration pages for current pricing
- Website: Forrester CX Summit
- Social Media: X | LinkedIn
Overview:
Forrester's CX Summit is renowned for its research-driven insights and practical advice on all things customer experience. It's a go-to for CX leaders seeking to benchmark their practices and strategies against the best in the business.
Forrester CX Summit: Conferences Locations and Dates
| Locations | Dates |
| B2B Summit North America | Austin Convention Center | May 5-8, 2024 |
| CX Summit APAC | Sydney Hilton | May 28, 2024 |
| CX Summit North America | Gaylord Opryland Resort & Convention Center | June 17-20, 2024 |
| CX Summit EMEA | Intercontinental London – The 02 | June 24-26, 2024 |
| Technology & Innovation Summit North America | JW Marriott Austin | September 9-12, 2024 |
| B2B Summit APAC | Singapore TBD | October 1, 2024 |
| B2B Summit EMEA | London United Kingdom TBD | October 7-9, 2024 |
| Technology & Innovation Summit EMEA | London United Kingdom TBD | October 9-11, 2024 |
| Technology & Innovation Summit APAC | Sydney Australia TBD | October 29, 2024 |
| Security & Risk Summit | Baltimore Hilton - Inner Harbor | December 9-11, 2024 |
Why You Should Attend:
The strength of Forrester's research makes this conference invaluable for SaaS CX leaders aiming to stay ahead of industry trends and customer expectations. It's also a great networking opportunity with a global audience.
8. Customer Experience Strategies Summit - Ontario, Canada (May 2024)
- Dates: May 29-30, 2024
- Location: Hotel X, Toronto, Ontario
- Pricing:
- Virtual - $1,095
- In-Person - $1,495
- Website: Customer Experience Strategies Summit
- Social Media: LinkedIn
Overview:
This conference focuses on the unique challenges and opportunities within the Canadian market. Topics range from digital transformation to emotional intelligence in CX.
Why You Should Attend:
If Canada is a market of interest, this conference offers localized insights that can help tailor your SaaS CX strategies to Canadian consumers. It's a blend of strategic and practical advice tailored to the Canadian context.
The presence of Neil Patel, co-founder of NP Digital, and Matthew Cowling, VP of Marketing & Growth at Paramount, adds substantial value to the summit. Neil is renowned for his expertise in digital marketing and its impact on customer experience. His actionable advice is particularly beneficial for businesses looking to leverage digital channels for enhanced customer engagement.
Matthew brings a fresh perspective from the entertainment and media industry, where creating standout customer experiences is crucial for success. His strategies for growth and marketing in such a competitive landscape offer unique insights for any business aiming to captivate and retain customers. Together, their sessions promise to equip you with innovative tools and strategies to elevate your company's customer experience.
9. Customer Experience - Orlando, FL (July 2024)
- Dates: July 15-17, 2024
- Location: Loews Royal Pacific Resort at Universal Orlando
- Pricing: Starts at $1,295
- Website: Customer Experience
- Social Media: LinkedIn
Overview:
Situated in the sunny locale of Fort Lauderdale, the Customer Contact MindXchange offers a refreshing dive into the latest in CX innovation. It combines workshops, keynotes, and networking opportunities focused on enhancing customer contact strategies.
Why You Should Attend:
This event stands out for its interactive format, making it a perfect fit for SaaS CX leaders looking to actively engage in discussions, share experiences, and gather actionable insights. The focus is on practical solutions to improve customer interactions across all channels.
Summary
In conclusion, attending CXO conferences offers a plethora of benefits for SaaS CX leaders looking to stay on the cutting edge of customer experience trends and technologies. Each conference listed provides unique insights, networking opportunities, and learning experiences that can significantly impact how you shape your company's CX strategy.
Whether you're interested in global trends, data-driven customer insights, or the latest in CX technology, there's an event tailored to your needs.
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