Hot & CX-y Jobs: August 2023
Nothing like a record-breaking global heatwave to put things into perspective! When it’s a zillion degrees outside, the last thing you want to do is stay cooped up in an office with a bunch of other sweaty folks in suits. You deserve a job where you can eat popsicles in a tank top and spend your lunch break running through the sprinkler. And trust us—that’s not too much to ask! There are loads of remote jobs in CX that offer you the freedom to live life to the chillest.
Here are some spicy new job openings in CX for industry noobs, seasoned vets, and everyone in between.
Entry-Level CX Jobs
Customer Experience Agent —Fellow (US Only)
Salary $23–$28/hr
Perks: Fellow offers an employee equity plan, offering extra incentive to stick around long term—and it looks like there’s plenty of room for upward growth in this successful startup! You’ll also get medical, dental, and vision benefits, a 401k, plenty of paid time off, a bonus wellness spending account, and *drumroll* discounts on luxury coffee and home barista gear!
Why It’s Hot: If you’re a sucker for luscious lattés and perfect pour-overs, this job will make your heart sing. You’ll offer customer support for folks trying to figure out how to use their new amazing coffee gadgets, like grinders, aeropresses, microbrewers, and the fanciest kettles you’ve ever seen. You’ll also get to build some skills in logistics and order fulfillment, as you’ll be the first point of contact for their warehouse to coordinate customer deliveries.
Customer Experience Champion — Western Financial (Canada Only)
Salary: Not Listed
Perks: As one of Canada’s Top 100 Employers, Western Financial has a reputation for being very generous with its employees! You’ll receive a whopping four weeks of paid vacation, plus bonus paid personal days and wellness days, so if you’re in dire need of a spa retreat, you’ll have plenty of chances to get some R&R. Toss is some company matching investment and savings programs, 100% employer-paid group benefits, and health care spending account—the perks at Western are pretty wild!
Why It’s Hot: If you’re a social butterfly, this is a job that will satisfy your need for human connection while still reaping the benefits of working from home. You’ll get to collaborate with company leaders and CX managers on new strategies and tactics, while also getting to connect with customers and enhance their experience. Western is also big on skill building and professional development, so if you don’t have loads of CX experience yet, this is a great opportunity to hit the ground running.
Player Support Specialist — Big Viking Games (Canada Only)
Salary: Not Listed
Perks: Competitive salaries, fully-loaded benefits plans, group retirement savings matching, generous paid time off, employee stock options—all the necessary benefits come along with this gig! But what makes this job really enticing is how much fun you’ll get to have each day. Video game buffs: you won’t wanna miss this opportunity!
Why It’s Hot: Addicted to playing mobile games on your phone? Hey, why not make it your whole career?! Big Viking Games has released some mega-popular phone games like FishWorld and YoVille, and their work has been credited for inspiring a mass wave of other mobile RPGs like Farmville. Your job will be to help players from all around the world if they have questions or encounter any issues—and you’ll get plenty of time to play around on the apps so you can learn the ins and outs of all the games!
Intermediate CX Jobs
Implementation Consultant — Kallidus (North America)
Salary: $70,000 – $80,000 CAD
Perks: Right off the bat, you’ll get 25 holidays—and that number will increase the longer you stick around! You’ll also get a pension plan, private medical insurance, and a subscription to Perkbox—an all-in-one benefits and rewards platform that makes it easy to get the care you need. Kallidus is also big on professional development, so if you want to level up your tech skills, they’ll be happy to hook you up with some extra training.
Why It’s Hot: This successful UK-based company develops HR and learning/development software for companies all around the world. With over 2 million users, they’re going pretty well for themselves! In this role, you’ll help customers navigate their programs and solve technical issues, so if you’ve got some solid experience in IT, this job could be a perfect fit.
CS Quality and Knowledge Manager — Hopper (Canada)
Salary: Not Listed
Perks: Unlimited paid time off and a $200 yearly travel stipend means you’ll have endless opportunities to get out and explore! You’ll also receive a work-from-home stipend, and additional compensation for medical, dental, vision, disability, and life insurance costs.
Why It’s Hot: This discount travel app is a total gamechanger for the spontaneous traveler who can’t pass up a good deal! And since you’ll be working behind the scenes, you’ll always be up on the latest vacation discounts as soon as they appear. Hopper has become so popular, so quickly, they’re selling $6 billion worth of travel and travel fintech every year, tripling their previous year’s sales in 2022.
Support Specialist (Blackboard) — Aeyon (US Only)
Salary: Not Listed
Perks: On top of the usual health benefits, life and disability insurance, and a 401k, Aeyon provides an additional spending account for wellness or childcare. That should help with daycare costs, and the never-ending torrent of head colds and tummy bugs that kids bring home!
Why It’s Hot: Aeyon ain’t no ordinary tech company—they create advanced technology and software solutions for national defense and civilian agency missions. This job is one part customer support, and one part protecting evil overlords from achieving world domination. Pretty badass, NGL.
Customer Experience Lead (Member Services) — Molina Healthcare (US Only)
Salary $18.85 – $36.77/hr
Perks: Molina has an entire webpage devoted to explaining their health and wellness benefits! You’ll see all the usual suspects in there, plus some tasty add-ons like pet insurance, legal assistance plans, car insurance, a flexible spending account, a bonus perks platform, and so much more.
Why It’s Hot: Affordable, accessible health care is a mission we can all get behind. Molina provides insurance through government programs like Medicare and Medicaid, with 15,000 employees and total revenue of over 32 billion. They’re a steadfast believer in going above and beyond to care for their team, so they’re better able to provide necessary care to the community.
Senior CX Jobs
CX Solution Manager — SAP (North America)
Salary: $113,900 – $239,300
Perks: The employee benefits at SAP are like a choose-your-own-adventure type of deal. Their offerings vary depending on whether you’re in Canada or the US, but there’s certainly no shortage of options to peruse. From virtual physiotherapy to financial consulting, counseling, fitness training, maternal care, tutoring for kids, and way more, you can customize a benefits plan that makes sense for you and your family.
Why It’s Hot: SAP got its start in enterprise resource planning (ERP) software but has since evolved to become a market leader in end-to-end business application software, experience management, data and analytics, and more. With 200 million users and 100,000 employees worldwide, it’s pretty safe to say this tech company is doing well for itself.
Senior Customer Success Engineer — Vercel (Pacific US Only)
Salary: $110,000 – $151,500
Perks: We like our paid time off like we like our Olive Garden breadsticks: unlimited, baby. Vercel also offers lots of training opportunities and industry events, so if there’s a cutting-edge conference in NYC that you’d like to check out, Vercel can make that happen! You’ll also receive an inclusive health benefits package, employee stock options, brand-new tech gear so you can get the job done right, and some extra cash to swag out your home office.
Why It’s Hot: Vercel offers a frontend cloud that provides web developers with tools, frameworks, infrastructure, and workflows to make it easier to personalize website and app designs. Their clients include The Washington Post, Under Armour, eBay, Adobe, and Zapier—that’s a pretty impressive posse if you ask me. In this role, you’ll help troubleshoot customer service issues and engineer new solutions to make their experience with Vercel even more seamless.
Senior Customer Solutions Manager — Entrust (North America)
Salary: $135,000 – $203,000
Perks: Thinking of expanding your family? Entrust offers full parental leave! Going back to school? Snag that sweet tuition reimbursement! Top it off with a 401k with a 6% employee match, all sorts of insurance coverage, plus a variety of physical and mental health supports to suit your unique needs. They also provide gym memberships, so if working from home is leaving you feeling like a couch potato, you can pump some iron after hours!
Why It’s Hot: A leader in data security, Entrust works with government agencies, financial institutions, and enterprises in over 150 countries. Their software solutions help to protect personal data, payments, and other sensitive information. This is a job that will bring plenty of variety to each day—you’ll have fun coming up with custom strategies and solutions for Entrust’s customers, wherever they are on their journey!
August is hot—but these remote CX jobs are HOTTER.
Say goodbye to long commutes and collared shirts, and hello to sleeping in an extra hour and rocking socks with Crocs under your desk. Your time is sacred—work on your own terms! These flamin’ hot CX jobs will uncomplicate your life, bringing some much-needed flexibility to your daily routine.
Still searching for opportunities? We post a fresh new batch of remote CX jobs in North America every month! Stay tuned for updates and subscribe to our newsletter for more insights, tool reviews, and resources for CX pros and emerging industry talent.