Hot & CX-y Jobs: January 2023
Looking for a New Year’s resolution that’s actually worth keeping? Stop settling for mediocre jobs with nothing special to offer. Your time is precious, and your work is valuable—you deserve an exciting gig that’s worth your while. Like a fully-loaded baked potato with all the fixings, these CX jobs are stacked high with tasty add-ons.
Keep scrolling for some great reasons to shine up your resumé for 2023—and may the new year bring you prosperity, positivity, and plenty of good reasons to pop some prosecco!
Entry-Level CX Jobs
Customer Operations Specialist (Canada) - Callia
Salary: $18 CAD/hr (approx. $37,500 per year)
Perks: Callia is a tech-based floral bouquet and gift delivery service that has been named one of the Best Workplaces in Canada for two consecutive years. With a fast-paced, casual, "meme-loving" culture, a competitive benefits package, company events, and a lean team that fosters employee autonomy, this is a thrilling chance to grow your career path in Customer Operations.
Why It’s Hot: While working with a tight-knit team, you'll also be the Wizard behind the curtain of countless heartfelt moments. This role is all about connecting people, spreading beauty in the world, and making sure customers are able to show loved ones how much they care during life's most beautiful—and most challenging—moments.
Product Support Specialist (East Coast, Canada Only) - Hive.co
Salary: $48,000 - $55,000 CAD
Perks: Email and SMS marketing CRM company Hive.co is a young, progressive company that really values quality of life as part of their work culture. Unlimited PTO, remote work, flexible hours, and minimal meetings (introverts, rejoice!) are some of the biggest perks that come with joining the Hive team. Even cooler, joining the buzz at Hive means gaining equity in the company and receiving compensation based on your impact to the bottom line.
Why It’s Hot: This position is an incredible opportunity to break into Customer Experience at a company that values inclusion and encouragement. Hive hires for "culture add, not culture fit"—meaning they value individuals who contribute a unique perspective to the team. Plus, you'll get to make a meaningful contribution to Hive's core product by working closely with customers, proactively improving self-serve resources like their Help Centre, and reporting intriguing customer trends to the CX Leadership team.
Customer Solutions Specialist — Schedule Engine
Salary: Not listed
Perks: Flexible hours and loads of learning and development opportunities make this a mighty fine entry-level position. On top of medical, dental, and vision benefits, you’ll get bonus holistic health and wellness benefits, 24/7 virtual healthcare services, and peer-nominated bonuses in recognition of awesome work!
If you’re planning on expanding your family, Schedule Engine is happy to support you through the journey. They offer parental leave and support, up to $20k in adoption reimbursement, on-demand maternity support through Maven Maternity, and free breastmilk shipping through Maven Milk.
Why It’s Hot: Schedule Engine specializes in scheduling softwares for tradespeople and contractors. That’s a trillion-dollar industry—and yet, it’s still a surprisingly underserved demographic in the tech world. Suffice to say, they’ve got a long list of clients who rely on their software, and the list has plenty of potential to keep growing. Plus, you can feel good about helping people gain clients and get more work every day.
WordPress Technical Support — Awesome Motive
Salary: Not listed
Perks: After 90 days of employment, you’ll be qualified for unlimited paid time off! They’ll cover the costs for your yearly team retreat, any tech gadgets you’ll need for the job, and books or courses for professional development. There’s also paid parental leave for any new mamas and papas. Medical, dental, and vision benefits are available for employees in the US.
Why It’s Hot: This software company is making it easier for small businesses to level up their online presence with easy-to-use website plug-ins and enhancements. Over 21 million websites rely on their products, reaching billions of users every year. When it comes to diversity and inclusion, these folks really walk the walk—their team is spread throughout 45 countries!
Awesome Motive has a “No Politics, No BS, No Jerks” policy, so you won’t have to deal with any cantankerous, bad-vibes managers. They’re big into philanthropy, with a commitment to fighting inequality through education, environmental sustainability, scholarships, non-profit support, and funding the building of new schools.
Customer Success Advocate (West Coast) — EV.Energy
Salary: Not Listed
Perks: This place does not skimp on the benefits! You’ll get all the basics: health, dental, and vision, plus a 401(k), 24 paid vacation days, a brand spankin’ new MacBook, and all the other necessities to set up your home office. They also host quarterly team meetups, and they’ll foot the bill for flights and accommodations.
Every six months, EV.Energy will offer a career-review cycle as a way of fast-tracking promotions and career growth, so you can work your way up that corporate ladder!
Why It’s Hot: EV.Energy is a Certified B Corp™—in a nutshell, that means they do work that makes the world a better place! They’ve developed a smart-charging algorithm for electric vehicles, helping to reduce carbon emissions from grid electricity by up to 70%. If you’re interested in environmental activism and creating a greener future, these are your kind of people.
Intermediate CX Jobs:
Senior Associate, CX Solutions — J.D. Power
Salary: Not Listed
Perks: Opportunities for growth are limitless in J.D. Power’s CX department! They’re big on hiring internally and offering professional development opportunities, so this job could be your next step in a flourishing career with a world-renowned brand. Top that off with comprehensive medical, dental, vision, life insurance, wellness and employee assistance plan benefits for you and your fam. *chef’s kiss*
Why It’s Hot: If you’re a big into cars, here’s a job that will rev your engine. You’ll be working with J.D. Power’s automotive industry clients, advising them on J.D. Power’s CX best practices. They’re one of the pioneering AI and Big Data giants, using algorithmic modeling capabilities to understand customer behavior. Long story short, they take market research to the next level, helping major automotive companies drive their business and develop the coolest cars.
Consumer Experience Design Specialist — The Knot Worldwide
Salary: Not Listed
Perks: The Knot Worldwide has a wide range of holistic offerings to supplement the basic medical benefits plan, as well as mental health services, physical health and financial planning. They’ve got flexible vacation and lots of opportunities for professional development. Fitting for a company that runs a parenting and pregnancy blog, TKWW offers generous parental leave. If you’ve got any weddings or a baby on the way, take advantage of your sweet employee discount to snag some swag!
Why It’s Hot: Love helping customers, designing pretty things, and dreaming about weddings? Brace yourself—you just stumbled upon your dream job. The Knot Worldwide is a family of brands that manages a long list of wedding and baby-centric publications like The Bump, Hitched, WeddingWire, and more! In this position, you’ll get to help clients create personalized stationery, gifts, favors, and other gorgeous goodies to celebrate the big milestones of life.
Customer Service Specialist — AdThrive
Salary: $40,000 – $60,000 USD
Perks: A fully-loaded benefits package and a 401(k) are just one piece of the pie. You’ll also receive wellness stipends to spend on anything your benefits plan doesn’t cover, plus home office stipends to spruce up your space with new gadgets and furnishings. With paid family leave, flexible time off, volunteer opportunities, and charitable giving matches, you can tell AdThrive really cares about its people.
Why It’s Hot: AdThrive helps independent content creators—think bloggers and influencers—build their audience and gain advertising deals to make more of that sweet moolah. You’ll get to connect with fascinating creatives from all around the world and discover plenty of cool new blogs along the way!
Senior CX Jobs
CX Manager — Whisker
Salary: Not Listed
Perks: You’ve got your standard benefits—health, dental, vision, and life insurance—plus a 401(k), 14 paid holidays, and paid parental leave. As a developer of high-tech pet care supplies and accessories, you can bank on getting some sweet discounted products like self-scooping litter boxes, portion-control feeding systems, and the fanciest scratch posts you’ve ever seen. Your four-legged children will be living in the lap of luxury henceforth.
Why It’s Hot: If you’re a shameless crazy cat lady (or devoted dog dude), you’ll be among friends here. Make pet parenthood easier and more fulfilling by helping develop new products and strategies that solve the challenges of the average pet owner. Whisker upholds a culture of empathy and openness to new perspectives, so if you’ve got big ideas, you’re welcome to share them!
Head of Alliances — Ipsos North America
Salary: $115,000 – $195,000 USD
Perks: While this is technically a remote position, you’re in for a treat if you love to explore—25% of your time will be spent traveling the globe! You’ll also get paid sick days, parental leave, volunteer opportunities, tuition reimbursement, fitness and wellbeing reimbursement, and a flexible spending account to supplement your generous benefits packages.
The perks don’t stop there! You’ll also get to enjoy a paid day off on your birthday, early dismissal on Fridays throughout the summer, and an RRSP matching plan. Ipsos also provides custom digital planners to help you map out your career development and set goals for the future.
Why It’s Hot: One of the world’s largest data and research organizations in the world, Ipsos boasts a long list of over 5000 clients and 14,000 employees across the globe. They’re a certified Great Place to Work, which comes as no surprise, considering their exceptionally generous perks.
CX Senior Consultant — Nationwide (US Only)
Salary: $105,000 – $153,000 USD
Perks: A flexible spending account for daycare makes this job ideal for working parents. Your medical, dental, and vision benefits will kick in on day one of employment, so you can book your checkups and teeth cleaning ASAP. You’ll also receive life insurance, long-term disability insurance, flexible family medical spending accounts, and supplemental accident coverage, so if life throws you a curveball, you’ll be in good hands.
The bennies don’t stop there—Nationwide offers a fully-paid retirement plan, discounts on cell phone service, computers, and even cars! If you wanna hit the books and head back to school, they’ll cover 100% of your tuition and 50% of your textbooks, so you won’t have to worry about the looming threat of student debt.
Why It’s Hot: As one of the largest insurance companies in the world with nearly 100 years of service, Nationwide knows what they’re doing, and they’ve got the necessary resources to keep their team happy and thriving. They’re doing their part for a greener future, too. Nationwide’s investments in solar, wind, and hydro energy just hit the $1 billion mark—not too shabby!
Let’s Make Some Big Moves in 2023.
Life’s too short for dead-end jobs—leave those duds behind in 2022! In 2023, you're settling for nothing less than a beefed-up benefits package and a job you love in a fast-growing industry full of creative thinkers and social butterflies.
We’ve got another stacked list of sweet CX jobs coming this February, so keep your eyes peeled for updates! In the meantime, subscribe to our newsletter for more insights, tool reviews, and resources for CX pros and emerging industry talent.