Hot & CX-y Jobs: July 2023
You know that feeling when you’re staring out your office window on a sunny July afternoon and suddenly realize,
*record scratch*
We’re already halfway through the year?!
Life moves pretty fast. If you don’t stop and look around once in a while, you could miss out on the job of your dreams.
You deserve a career with flexibility and freedom to explore—not a dead-end gig that keeps you confined to a sad beige office. A remote job in CX offers the perfect work/life balance, so you can take a day off when you need it! Visit the art gallery with your boo, joyride with your bestie in his dad’s convertible, hijack a parade float and lip sync in front of 5000 people—with jobs like these, you can afford to be spontaneous.
Here are some brand new positions for CX professionals of all skill levels, offering flexible, remote work, and everything you need to live out your John Hughes movie fantasy.
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Entry-Level CX Jobs
Customer Support Wizard — Rewind (Canada Only)
Salary: Not Listed
Perks: With three weeks of paid vacation, another week off for the winter holidays, and bonus days to focus on professional development, you’ll have lots of freedom to explore creative pursuits. Toss in a $5000 budget for courses, conferences, books, and certifications, and you’ll be leveling up your skills in no time! Rewind also offers health benefits, bonuses, and stock options, paid parental leave, $1000 towards your home office setup, and a $300 fitness allowance. During summer, every second Friday is a day off, and after four years, you’re entitled to a four-month sabbatical.
Why It’s Hot: Rewind is a B2B software company that specializes in data protection, and with over 80,000 clients, they’re doing pretty well for themselves. NGL, those benefits are downright swoon-worthy, and the prerequisites are surprisingly minimal. This entry-level gig is perfect for someone looking to get their foot in the door of the tech sector.
Customer Support Coordinator - TimelyCare (US Only)
Salary: $19.25/hr
Perks: With company-paid health insurance, life insurance, AND pet insurance—plus access to TimelyCare’s medical services—you and your four-legged friends are all covered. Unlimited paid time off and an automatic vacation day on your birthday means plenty of time for adventures outside of work! Toss in a 401k with company match and a variable annual bonus, and there’s lots to love about working at TimelyCare.
Why It’s Hot: This engaging CX role is at the intersection of technology and medicine, where the concepts and tools of remote customer experience are applied in a healthcare environment. You’ll assist with customer support, patient intake, care coordination, and crisis service. If you’re an empathetic, care-oriented person who can follow medical guidelines and ethics, this is an exciting career path with so much to offer.
Intermediate CX Jobs:
Customer Experience Manager — RoseSkinCo. (North America)
Salary: $51,828 – $56,467 CAD
Perks: Extended health care and dental coverage, a flexible schedule, and paid time off make this job extra appealing. And speaking of appealing—do you feel like you’re in need of a glow-up? Or perhaps your insatiable thirst for self-care compels you to spend all your money on luxurious treatments? Well, we have good news for you: RoseSkinCo. is bound to hook you up with some stellar products.
Why It’s Hot: This aesthetically on-point beauty brand is blowing up Instagram with their at-home laser hair removal technology, and an assortment of other luxury skincare tools and products. They’ve been featured in Cosmopolitan, Glamour Magazine, and Marie Claire—and soon, your bathroom cabinet. If you’re obsessed with skincare and are yearning to add some new products to your ten-step routine, this job would be an absolute dream.
Agent Experience Associate - Real (Canada)
Salary: $70,000 – $90,000 CAD
Perks: Right off the bat, you’ll get your pick of custom healthcare and dental coverage options to support the needs of you and your family. The 401k and ongoing professional development opportunities make this job worthy of keeping long-term. If you’re worried about feeling isolated in a remote environment, don’t worry—Real has a mentorship buddy system, so you’ll have someone to rely on for support, advice, or cat memes when you need them!
Why It’s Hot: In this job, all of your customers are real estate agents, so everything you’ve learned from binge-watching Selling Sunset will come in handy here! Operating in 44 American states and all throughout Canada, this digital brokerage is making major waves in the real estate industry. You’ll put your tech support and CX skills to use as you guide agents through app software, developing your relationship management skills as you provide ongoing support over time.
Customer Advocate — MoneyLion (US Only)
Salary: Not Listed
Perks: Flexible working hours, unlimited paid time off, and paid parental leave make this a particularly attractive gig for folks with families. It also comes with a stacked benefits package covering medical, dental, and vision, and bonus wellness perks. Their product offering is a money management app, so you’ll have access to software that will help you spend and save smarter. Start saving for a trip to Paris so you can make the most of that unlimited vacation time!
Why It’s Hot: No need for an expensive post-secondary degree or highly specialized tech knowledge! If you’ve got a solid amount of experience in customer support, possess strong conflict resolution and problem-solving skills, and know a thing or two about the financial industry, you’re in a perfect position to grow in this role.
Customer Experience Automation Lead — HelloFresh (US Only)
Salary $108,000 – $130,000
Perks: So, obviously, you’re gonna get a majorly sick discount on meal kits with a job at HelloFresh. Ditch the expensive takeout and prep some *actually* tasty home-cooked dinners for a fraction of the time it usually takes! While you’re leveling up those cooking skills, you can enjoy all the benefits of a 401k with company match, healthcare benefits with zero monthly fees, and 16 weeks of paid parental leave. They’ll also sponsor company outings, so a fun work trip may be in your future!
Why It’s Hot: How the heck are we supposed to find time to buy, plan, and prepare a homemade meal each day when we have jobs, families, and so many sick video games? HelloFresh filled a major gap in the food services market—the goodness of a home-cooked dinner with the time-saving benefits of delivery—and now millions of people around the world are making the switch to easy-prep meal kits. The recipes are deceivingly fancy, yet simple—perfect for impressing a dinner date with your culinary prowess! Just make sure to hide the delivery box.
Senior CX Jobs
Senior Customer Support Analyst — Payscale (Canada)
Salary: $74,600 - $112,000 CAD
Perks: It comes as no surprise that this employee compensation software company doesn’t skimp on benefits and bonuses for their team! On top of the usual suspects of employer-paid health and dental, life insurance, and a bonus spending account, you’re also eligible for easy-access telehealth services, plus access to BenefitHub’s discount marketplace. Top it off with a generous vacation package, annual bonuses, and free courses through Workramp, things at Payscale are looking pretty dreamy.
Why It’s Hot: Payscale earned a nice stack of awards in 2022 for being a great place to work, and as leaders of compensation technology, they know a thing or two about paying their staff fairly. Through their data-driven insights and innovative software, they’re helping corporate giants like The Washington Post and Perry Ellis International determine equitable and competitive wages for their unique industries.
Head of Customer Experience — Rupa Health (US Only)
Salary: $150,000 – $180,000
Perks: With a juicy salary, comprehensive benefits plan, and equity opportunities, Rupa Health provides all the basic necessities for an easy breezy life. But on top of those more tangible benefits, their company culture is super appealing. Their leadership team includes a standup comedian, a karate master, a self-proclaimed “fish expert”, and a bunch of other interesting folks with great senses of humor. By the looks of their Glassdoor reviews, everyone seems to really love it there!
Why It’s Hot: This impressive startup is creating software for medical testing that eliminates long wait times and makes it easier for medical professionals and patients to get the information they need. They claim to take 15-hour testing processes and simplify them into 15-minute ordering tasks for doctors, nurses, and even acupuncturists. They’ve got some aggressive growth targets, so a future at Rupa Health could bring huge opportunities.
They also have an opening for an entry-level CX position offering $40,000, so if you’re eager to work your way up the ranks in a fast-growing tech company, now’s your chance!
Director of Product Design (Search) — Etsy (US Only)
Salary: $202,000 – $262,000
Perks: With a salary that hefty, you’ll be able to afford all the cross-stitch astrology pendants, hand-dyed alpaca wool, and artisanal bath bombs you can get your hands on. An annual performance bonus, equity package, and a stacked benefits plan make it all the more enticing—but let’s be honest, we’re mostly excited about the bath bombs.
Why It’s Hot: Who else could waste a solid five hours simply by scrolling through pretty handmade and vintage treasures on Etsy? If that sounds like your cup of tea, this might just be your dream job. You’ll be in charge of designing software and researching customer behavior to optimize Etsy’s product search page, delivering results that compel the masses to Add To Card!
The Question Isn’t, ‘What are We Going to Do?’ The Question is ‘What Aren’t We Going to Do?
Ferris Bueller
In the CX industry, the sky's the limit. You’ve got plenty of freedom and autonomy to make your own choices, opportunities for professional growth, and endless potential to do amazing things that get you noticed. It’s time to take your place at the CX leadership table, like the righteous dude you are.
Still searching for opportunities? Lucky for you, we have a new batch of remote CX jobs every month! Stay tuned for updates and subscribe to our newsletter for more insights, tool reviews, and resources for CX pros and emerging industry talent.