Enquanto gestor da experiência do cliente, sabe que os inquéritos e a recolha de dados são fundamentais para compreender o seu público. Poderá ter experimentado o Jotform, mas ter descoberto que é limitado em termos de personalização, integrações ou conformidade regulamentar. Muitas equipas enfrentam os mesmos desafios e procuram alternativas que respondam melhor às suas necessidades.
Com base na minha experiência a testar vários programas, identifiquei as principais alternativas ao Jotform que oferecem funcionalidades e vantagens únicas. Estas ferramentas podem ajudar a sua equipa a recolher dados de forma mais eficiente e a obter conhecimentos mais profundos.
Este artigo apresenta cada opção, com foco na forma como abordam desafios comuns, através de uma perspetiva imparcial e bem fundamentada para o ajudar a tomar uma decisão informada.
O que é o Jotform?
O Jotform é uma solução de software para inquéritos e recolha de dados que ajuda as empresas a reunir informações de forma eficiente. É habitualmente utilizado por profissionais de marketing, educadores e organizadores de eventos que precisam de recolher e analisar dados rapidamente.
Funcionalidades como a criação de formulários através de arrastar e largar, modelos personalizáveis e a integração com outras ferramentas ajudam a criar inquéritos personalizados e a obter informações de forma eficaz. De um modo geral, o Jotform oferece uma plataforma versátil para gerir tarefas de recolha de dados.
Tabela de comparação das alternativas ao Jotform
Esta tabela de comparação resume os detalhes de preços das minhas principais alternativas ao Jotform:
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for small business forms and payments | 7-day free trial | From $49/month (billed annually) | Website | |
| 2 | Best for extensive survey templates | Free plan available | From $30/user/month (billed annually) | Website | |
| 3 | Best for conversational, design-led forms | Free plan available | From $28/month (billed annually) | Website | |
| 4 | Best for GDPR compliance | Free plan available | From $19/month (billed annually) | Website | |
| 5 | Best for WordPress integration | Free demo available | From $4.92/month (billed annually) | Website | |
| 6 | Best for easy payment forms | Free plan available | From $16.25/month (billed annually) | Website | |
| 7 | Best for HIPAA-compliant forms | 14-day free trial | From $83/month (billed annually) | Website | |
| 8 | Best for integration with Zoho products | Free plan available | Pricing upon request | Website | |
| 9 | Best for Google Workspace users | Free plan available | From $8.40/user/month | Website | |
| 10 | Best for lead generation forms | Free 14-day trial | From $63/month (billed annually) | Website |
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Gui DrusinaCreative Director
Tim FisherVP of AI
Avaliações das melhores alternativas ao Jotform
Best for small business forms and payments- 7-day free trial
- From $49/month (billed annually)
Visit WebsiteCustomer Rating:4.7/5
Paperform creates branded custom forms for surveys, payments, and more. Paperform is an online form builder designed for small to medium-sized businesses. It allows you to create customized forms for surveys, quizzes, payments, and scheduling.
Why it's a good Jotform alternative: Paperform offers a user-friendly interface with aesthetically pleasing designs, making it ideal for small businesses that need a professional touch. It provides solutions such as scheduling forms and payment processing, which are important for businesses. The platform also supports over 2,000 integrations to boost productivity. Its customization options make it a versatile choice for various business needs.
Standout features and integrations:
Features include scheduling management, eSignature capabilities, and AI tools for form creation. You can create forms without any coding, which simplifies the setup process, while the Guided Mode presents questions one at a time, making forms interactive.
Integrations include Google Sheets, Slack, Mailchimp, Dropbox, HubSpot, PayPal, and more.
Pros and Cons
Pros:
- Great fit for SMB brands
- Strong payment and checkout options
- Flexible, page-style form layouts
Cons:
- Limited branding customization options
- Pricing is higher than that of many competitors
Learn more about Paperform:
Best for extensive survey templates- Free plan available
- From $30/user/month (billed annually)
Visit WebsiteCustomer Rating:4.6/5
SurveyMonkey gathers insights through easy surveys and analysis. SurveyMonkey is a survey and data collection tool used by businesses and organizations to gather insights and feedback. It's popular among marketers, educators, and research teams for creating surveys and analyzing results.
Why it's a good Jotform alternative: SurveyMonkey offers a wide range of survey templates, making it easy for you to get started quickly. Its advanced analytics and reporting tools give you deeper insights into your data, while customizable survey options and question types offer flexibility to meet your specific needs. This makes SurveyMonkey a versatile choice for detailed data collection tasks.
Standout features and integrations:
Features include question bank access, real-time results, and A/B testing. You can easily share surveys via email or social media, with options for anonymous responses. SurveyMonkey's mobile app allows you to manage surveys and analyze data on the go.
Integrations include Salesforce, Microsoft Teams, Slack, HubSpot, Google Drive, Mailchimp, and more.
Pros and Cons
Pros:
- Real-time results and dashboards
- Large library of survey templates
- Intuitive survey-building interface
Cons:
- Advanced features can feel pricey
- The free plan has tight limits
Learn more about SurveyMonkey:
Best for conversational, design-led forms- Free plan available
- From $28/month (billed annually)
Visit WebsiteCustomer Rating:4.7/5
Typeform creates interactive forms that boost engagement and collect feedback. Typeform is an online form builder that lets users create interactive, engaging forms, surveys, and quizzes. It’s popular among marketers, educators, and businesses that want to boost user engagement and gather feedback effectively.
Why it's a good Jotform alternative: Typeform offers a user-friendly design that makes form creation intuitive and engaging for your audience. It offers conversational forms that boost response rates, along with customizable themes and templates to match your brand. The platform's emphasis on design and user experience makes it an appealing choice for creating interactive forms.
Standout features and integrations:
Features include conditional logic, customizable question paths, and interactive elements. You can use multimedia content such as images and videos to enrich your forms. Typeform also offers analytics to track form performance and gather insights.
Integrations include Google Sheets, Mailchimp, Zapier, HubSpot, Slack, Salesforce, Airtable, and more.
Pros and Cons
Pros:
- Broad integrations for marketing stacks
- Customizable themes
- Engaging conversational format
Cons:
- Weak version-history support
- Limited multi-page layouts
Best for GDPR compliance- Free plan available
- From $19/month (billed annually)
Visit WebsiteCustomer Rating:4.6/5
forms.app lets users create GDPR-friendly forms for secure data collection. forms.app is an online form builder that lets users easily create surveys, quizzes, and contact forms. It is widely used by businesses, educators, and individuals who need to collect data efficiently.
Why it's a good Jotform alternative: forms.app offers strong GDPR compliance, so your data collection adheres to strict privacy regulations. It features an intuitive drag-and-drop interface and allows for customization with conditional logic and payment options. The platform also offers a variety of templates to suit different needs, making it versatile across applications. Its emphasis on security and privacy makes it a reliable choice for your data collection tasks.
Standout features and integrations:
Features include AI-powered form generation, mobile-responsive designs, and e-signature capabilities. You can also create multi-page forms and integrate payment options directly into your forms. The platform offers a wide library of templates to help you get started quickly.
Integrations include Slack, Google Drive, Mailchimp, PayPal, HubSpot, and more.
Pros and Cons
Pros:
- AI tools for building forms
- Good value on lower tiers
- Modern interface with quick creation
Cons:
- AI form suggestions may need manual editing
- Limited branding and CSS customization
Learn more about forms.app:
Best for WordPress integration- Free demo available
- From $4.92/month (billed annually)
Visit WebsiteCustomer Rating:4.6/5
Gravity Forms lets WordPress users build custom forms directly on their sites. Gravity Forms is a WordPress plugin that allows users to create custom forms for their websites. It's used by developers and website owners who need versatile form solutions integrated directly into their WordPress sites.
Why it's a good Jotform alternative: Gravity Forms integrates directly with WordPress, making it an excellent choice if you want to manage forms within your site. It features an intuitive drag-and-drop form builder that lets you create forms without coding and advanced conditional logic that lets you tailor forms based on user input. Its ability to manage submissions and automate workflows makes it a powerful tool for website management.
Standout features and integrations:
Features include multi-page forms, file uploads, and entry management. You can use conditional logic to create dynamic forms that adapt to user responses and spam protection tools to keep your site secure from unwanted submissions.
Integrations include PayPal, Mailchimp, Dropbox, Zapier, Slack, HubSpot, Salesforce, and more.
Pros and Cons
Pros:
- Extensible for developers via hooks
- Advanced conditional logic and add-ons
- Powerful WordPress-native form builder
Cons:
- Minimal native data-reporting tools
- Limited to WordPress sites
Learn more about Gravity Forms:
Best for easy payment forms- Free plan available
- From $16.25/month (billed annually)
Visit WebsiteCustomer Rating:4.3/5
Wufoo lets users simply build forms to collect data and process payments. Wufoo is an online form builder designed to help users create forms and collect data efficiently. It's popular among small businesses, non-profits, and educators who need to gather information and process payments.
Why it's a good Jotform alternative: Wufoo offers simple payment form creation, making it ideal for businesses that need to collect payments online. Its drag-and-drop interface simplifies form building, and you can customize forms with themes and templates. The platform supports logic-based rules to improve user experience, and its focus on payment processing and ease of use makes it a strong choice for businesses looking to simplify transactions.
Standout features and integrations:
Features include custom branding, real-time email notifications, and analytics reports. You can create forms with CAPTCHA for added security and track performance with built-in analytics. Wufoo also offers a form gallery to help you get started quickly.
Integrations include Salesforce, Mailchimp, Dropbox, Google Sheets, Slack, Zapier, and more.
Pros and Cons
Pros:
- Solid Zapier-based integration options
- Fast setup for payment forms
- Simple drag-and-drop form builder
Cons:
- Limited advanced logic depth
- Outdated interface design
Learn more about Wufoo:
Best for HIPAA-compliant forms- 14-day free trial
- From $83/month (billed annually)
Visit WebsiteCustomer Rating:4.2/5
Formstack collects data securely and automates workflows efficiently. Formstack is an online form builder used by businesses to automate workflows and manage data collection efficiently. It's popular among healthcare providers, financial services, and other industries that require secure data handling.
Why it's a good Jotform alternative: Formstack offers forms with HIPAA compliance, making it a reliable choice for handling sensitive information. It includes features such as advanced security measures and data encryption to protect your data. You can automate workflows with its drag-and-drop builder, reducing manual processes. Formstack's focus on compliance and security makes it a strong option for industries with strict data regulations.
Standout features and integrations:
Features include conditional logic, workflow automation, and e-signature capabilities. You can create forms with custom branding to match your organization's identity and access conversion analytics to help track form performance.
Integrations include Salesforce, Google Drive, Mailchimp, Dropbox, HubSpot, PayPal, Slack, Microsoft Teams, and more.
Pros and Cons
Pros:
- Strong security and compliance options
- Reusable templates speed up projects
- Good for complex workflow automation
Cons:
- The user interface can be unintuitive
- Limited flexibility in PDF or document generation
Best for integration with Zoho products- Free plan available
- Pricing upon request
Zoho Forms creates forms to collect data and automate workflows. Zoho Forms is an online form builder that helps businesses create forms to manage data collection and automate workflows. It's widely used by teams within organizations that utilize the Zoho suite for their business operations.
Why it's a good Jotform alternative: Zoho Forms integrates smoothly with other Zoho products, making it ideal if you're already in the Zoho ecosystem. It features drag-and-drop form building and customizable templates to suit your needs, with advanced analytics to track form performance and gather insights. Its deep integration with Zoho services makes it a valuable tool for businesses looking for cohesive data management.
Standout features and integrations:
Features include conditional logic, approval workflows, and mobile forms. You can create forms that automatically trigger workflows and send notifications to your team. Zoho Forms also supports offline data collection, allowing you to gather information even without an internet connection.
Integrations include Zapier, Google Sheets, Slack, PayPal, and more.
Pros and Cons
Pros:
- Strong automation and workflow options
- Mobile apps support offline collection
- Zoho product integration
Cons:
- Limited features outside of the Zoho ecosystem
- Limited template library
Learn more about Zoho Forms:
Google Forms creates surveys and quizzes to collect and analyze data. Google Forms is a versatile form builder that lets users create surveys, quizzes, and questionnaires. It's widely used by educators, business professionals, and teams within Google Workspace to gather and analyze data.
Why it's a good Jotform alternative: Google Forms integrates smoothly with other Google Workspace apps, making it an ideal choice if you already use Google's suite of tools. It offers real-time collaboration, allowing your team to work together on form creation, and it automatically collects data into Google Sheets, simplifying data management. Its simplicity and integration capabilities make it a practical option for efficient workflow.
Standout features and integrations:
Features include customizable themes, response validation, and automatic data saving. You can create quizzes with automatic grading, which is helpful for educators, and collect unlimited responses, making it suitable for large-scale surveys.
Integrations include Google Sheets, Gmail, Google Classroom, and more.
Pros and Cons
Pros:
- Automatic data collection
- Real-time collaboration
- Smooth integration with Google Workspace
Cons:
- No native support for conditional logic
- Lacks advanced workflow automation and notifications
Learn more about Google Forms:
Growform captures qualified leads with customizable multi-step forms. Growform is a multi-step form builder designed for businesses focused on lead generation. It caters to marketers and sales teams who need to capture more qualified leads with customizable, visually appealing forms.
Why it's a good Jotform alternative: Growform's multi-step forms and conditional logic are tailored to improve lead quality and engagement. It offers over 100 high-converting templates, allowing you to create forms without coding, and you can easily customize forms to match your brand's aesthetic, improving the user experience. This makes Growform an ideal choice for businesses aiming to increase conversion rates.
Standout features and integrations:
Features include customizable backgrounds, fonts, and CSS tweaks. You can use conditional logic to ask tailored questions, improving lead quality. Growform also offers pixel firing and Google Tag Manager integration to track form performance.
Integrations include Google Sheets, Salesforce, HubSpot, Mailchimp, Slack, and more.
Pros and Cons
Pros:
- Powerful no-code builder
- High-converting templates for lead gen
- Multi-step forms focused on conversions
Cons:
- Complexity rises with very large forms using conditional logic
- Limited advanced reporting and analytics
Learn more about Growform:
Outras alternativas ao Jotform
Eis algumas alternativas adicionais ao Jotform que não chegaram à minha lista, mas que vale a pena conhecer:
- 11TripettoBest for conversational logic forms
- 12FilloutBest for native Airtable and Notion integrations
- 13QualarooBest for user feedback insights
- 14ProProfs Survey MakerBest for educational quizzes and surveys
- 15SurveySparrowBest for conversational surveys
- 16WPFormsBest for WordPress beginners
- 17FormsiteBest for secure data collection
- 18Cognito FormsBest for complex calculations
- 19YouformBest for intuitive form customization
How I Evaluate Jotform Alternatives
I split my evaluation into two layers: the baseline must-haves like conditional logic, multi-channel delivery, and CRM sync, and the differentiators that set a tool apart for CX teams specifically.
Core Functionality (Table Stakes For This List)
When I'm selecting tools for my list, I rank each one on a scale from 0 (does not offer the functionality) to 5 (excels in this area) for each core functionality listed below. Then, I calculate the tool's total score into a percentage. Each tool needs to achieve a minimum total score of 65% to be considered for inclusion.
- Drag-and-Drop Form Builder: I check whether you can build multi-page forms with diverse field types and templates without needing a developer to get a CSAT survey live.
- Conditional Logic & Branching: Dynamic skip logic and branching paths matter here—like routing a detractor to a follow-up question while skipping it for promoters.
- Multi-Channel Distribution: I evaluate how many delivery options each tool supports, from embedded website forms and email links to QR codes at physical touchpoints.
- CX Tool Integrations: Native connections with CRMs like Salesforce and HubSpot and helpdesks like Zendesk and Freshdesk keep form data flowing into existing workflows.
- Response Management & Analytics: I look for dashboards that let you filter, visualize, and export submission data—not just a raw spreadsheet dump of responses.
- Customization & Branding: The ability to match forms to your brand with custom colors, logos, fonts, and domains ensures a consistent customer experience across touchpoints.
Once I have a list of tools that meet this criteria, I consider what sets each platform apart.
Differentiating Factors (What Sets Vendors Apart)
Here's how I compare and contrast different vendors:
Standout Features
AI-powered form creation is a big differentiator—tools that generate survey drafts from a text prompt save hours when you're building post-interaction feedback forms. I also evaluate workflow automation capabilities, like auto-routing a low CSAT response to a support manager for immediate follow-up. Sentiment analysis adds another layer, helping VoC analysts surface recurring themes from open-ended responses without manually tagging hundreds of submissions.
Beyond Features
Compliance matters when your forms collect sensitive customer data. I check whether a platform supports GDPR, HIPAA, and SOC 2 requirements, since CX teams often handle personal information across regions. Pricing structure is another key factor—I evaluate whether submission limits and user seat costs stay predictable as your feedback volume grows. Team collaboration also plays a role, especially for distributed CX operations where role-based access and shared form libraries keep everyone aligned without duplicating work.
Por que motivo procurar uma alternativa ao Jotform?
Embora o Jotform seja uma boa escolha de software para inquéritos e recolha de dados, existem vários motivos pelos quais alguns utilizadores procuram soluções alternativas. Poderá estar à procura de uma alternativa ao Jotform porque…
- Precisa de mais opções de personalização
- A sua equipa necessita de análises avançadas
- Pretende uma melhor integração de terceiros com as ferramentas existentes
- Precisa de funcionalidades de recolha de dados offline
- A sua organização necessita de funcionalidades de segurança mais robustas
- Procura uma opção mais económica
Se alguma destas situações lhe é familiar, veio ao lugar certo. A minha lista inclui várias opções de software para inquéritos e recolha de dados mais adequadas a equipas que enfrentam estes desafios com o Jotform e procuram soluções alternativas.
Funcionalidades
Eis algumas das principais funcionalidades do Jotform, para o ajudar a comparar o que as soluções alternativas oferecem:
- Construtor de formulários de arrastar e largar: Crie facilmente formulários personalizados adicionando campos de formulário e imagens, alterando estilos e utilizando domínios personalizados sem programação.
- Modelos de formulários: Aceda a mais de 10 000 modelos pré-criados para personalizar formulários rapidamente.
- Lógica condicional: Crie formulários dinâmicos que se adaptam com base nas respostas dos utilizadores, melhorando a interação com os utilizadores.
- Integração de pagamentos: Aceite pagamentos diretamente através de formulários utilizando vários processadores de pagamentos.
- Emails de resposta automática: Configure respostas automáticas por email para os envios de formulários, mantendo o seu público informado.
- Geração de PDF: Converta os envios de formulários em documentos PDF para facilitar a partilha e o arquivo.
- Recolha de dados offline: Utilize a aplicação móvel para recolher dados sem ligação à Internet, algo útil para trabalho de campo.
- Assinaturas eletrónicas: Obtenha assinaturas juridicamente vinculativas através de formulários personalizáveis, simplificando a aprovação de documentos.
- Análise de formulários: Analise os dados dos formulários para obter informações úteis e melhorar o desempenho dos formulários.
- Ferramentas de colaboração: Trabalhe com a sua equipa para criar e gerir formulários, melhorando a produtividade.