24 Best CX Software Reviewed For 2026

Unwrap is an advanced customer intelligence platform designed to transform how businesses gather and utilize customer feedback. It is particularly appealing to industries such as retail, travel, and software, where understanding customer sentiments can directly impact product development and customer satisfaction.

Why I Picked Unwrap

I picked Unwrap for its ability to deliver proactive insights with AI that enhance customer experience management. One standout feature is the Auto Tagger, which automatically organizes feedback into categories, saving your team time and reducing manual errors. Additionally, the natural language query Assistant allows you to extract information quickly without navigating complex systems, making it easy to get answers on the fly. These features align perfectly with your needs for a data-driven approach to understanding customer sentiments and improving service delivery.

Unwrap Key Features

In addition to the features mentioned above, Unwrap offers:

• Customizable Dashboards: These allow your team to visualize data in ways that best suit your business needs, making it easier to track key performance indicators.
• Real-time Alerts: This feature ensures you are immediately notified of critical feedback, enabling prompt action when necessary.
• Responder Tool: Facilitates seamless customer engagement by allowing you to address feedback directly from the platform.
• SupportIQ: Provides a comprehensive overview of performance metrics, helping you evaluate and improve customer support efforts.

Unwrap Integrations

Integrations include Salesforce, Zendesk, Intercom, Slack, HubSpot, Mailchimp, Google Analytics, Asana, Trello, and Jira.

Tidio is a customer experience platform that combines live chat, AI-powered automation, and multichannel communication tools to help businesses deliver faster, more personalized support. It enables real-time conversations with customers across various channels like websites, email, and social media, all managed from a single dashboard. 

Why I picked Tidio:

I like its Lyro AI agent, which can handle the majority of routine customer inquiries using natural language processing and your existing support content. It understands context and intent, providing accurate responses and escalating complex issues to human agents when necessary. Additionally, Tidio has a visual automation builder that lets you create custom chatbot workflows without coding. With over 40 pre-designed templates, you can set up automated responses for common scenarios like cart abandonment or lead qualification. These flows can be triggered by user behavior, such as page visits or scroll depth, enabling proactive engagement.

Standout Features & Integrations:

Other features include a unified inbox that consolidates messages from live chat, email, and social media platforms, allowing your team to manage all customer interactions in one place. The platform also offers real-time visitor tracking, enabling you to see which pages customers are browsing and initiate chats based on their behavior.

Integrations include Shopify, WordPress, Squarespace, WIX, Adobe Commerce, BigCommerce, WooCommerce, Google Analytics, Mailchimp, HubSpot, and Zendesk.

Sogolytics is a robust online survey and feedback management platform designed to help organizations gather, analyze, and act on feedback from customers, employees, and other stakeholders. With an intuitive interface and powerful analytics, Sogolytics makes it easy to create customized surveys that capture critical insights.

Why I Picked Sogolytics:

SogoCX, part of the Sogolytics platform, focuses on improving customer satisfaction and loyalty by providing an interactive dashboard that tracks customer interactions and feedback across multiple touchpoints. It allows businesses to identify trends, measure key drivers of customer sentiment, and take proactive steps to enhance the overall customer journey. Features like automated reminders and personalized survey invitations help increase response rates, ensuring that feedback is both plentiful and representative.

Standout Features & Integrations:

Sogolytics's advanced survey design capabilities include features such as customizable themes, advanced branching, and skip logic, allowing for highly personalized and engaging surveys. Furthermore, its powerful analytics engine provides real-time reporting, conditional formatting, and cross-tab analysis to help users decipher complex data. 

Integrations include Salesforce, Microsoft Office, Google Workspace, Zapier, Tableau, HubSpot, and Slack. 

Guru is a knowledge management software that offers AI-driven company knowledge search, a customizable employee engagement hub, and an automated centralized knowledge base. The platform aims to help prevent redundancy and make it easier for employees to find the information they need without leaving their current window.

Why I Picked Guru:

As a CX software, Guru is unique in that it helps customer experience teams provide more consistent and efficient support. It offers quick and easy access to answers in the platform's centralized knowledge base, which can then be used to answer customer questions. For example, if a live agent is working on an issue with a customer, Guru's AI capabilities can automatically search the knowledge base and all connected tools for previous logs of a similar issue and recommend a response based on that information. By integrating with existing tools and creating a single source of truth, Guru helps eliminate knowledge silos and reduces the time spent searching for information, which ultimately improves customer satisfaction.

Standout Features & Integrations:

Guru offers features like enterprise AI search, which allows you to search your company’s collective knowledge from one place, and a company wiki which delivers answers proactively via tailored, context-based recommendations and includes built-in verification for accuracy.

Integrations include Userlike, Freshdesk, Intercom, Help Scout, Zendesk, Box, Microsoft Teams, Slack, and more.

Hiver is a modern AI-powered customer service software designed to enhance your team's ability to deliver exceptional customer experiences. By providing an array of features tailored for managing customer inquiries and interactions, Hiver helps streamline communication and improve response times.

Why I Picked Hiver:

With Hiver, businesses can manage customer experience end-to-end, from the first interaction to resolution and feedback. You can manage customer queries from all channels, including email, live chat, WhatsApp, voice, SMS, and social media, all from a single, unified inbox. A built-in knowledge base lets you create and publish help articles so customers can find answers on their own. To measure how well your team is doing, Hiver also includes CSAT surveys that help you track customer satisfaction and identify areas for improvement.

Standout Features & Integrations:

Hiver's most standout feature is Hiver AI, which embeds AI capabilities across all touchpoints of the customer support journey. For example, AI Copilot helps agents respond to customers through contextual answers, reply drafts, and more, while AI Agents help you set up autonomous workflows to handle FAQs, follow-ups, and other actions. It also has AI Insights that use conversations to forecast issues and risks.

Hiver integrates with Aircall, Asana, Jira, Okta, QuickBooks, Salesforce, Slack, WhatsApp, and Zapier and 100+ other platforms. 

Lucidspark is a virtual whiteboard built to support team collaboration and idea organization. For businesses focused on improving customer experience, it supports brainstorming, project planning, and agile development. The platform helps teams move from ideation to execution while addressing common challenges in collaboration and decision-making.

Why I Picked Lucidspark

I picked Lucidspark because it supports the kind of collaboration needed for customer experience improvement. Its infinite canvas lets teams map ideas and strategies visually, which helps keep communication clear. Dynamic mind maps make it easy to organize and connect thoughts during ideation. Integrations with tools like Slack help keep everyone aligned and informed, reducing friction in project management.

Lucidspark Key Features

In addition to its collaborative foundation, Lucidspark offers several other features that enhance its utility as a CX software:

• Facilitator Controls: These tools allow you to manage discussions and workshops effectively, ensuring everyone stays on track.
• Lucid Cards: This feature lets you organize and prioritize tasks, making project management more streamlined.
• Dynamic Tables: You can use these to create structured, visual representations of data, aiding in decision-making.
• AI Capabilities: These enhance brainstorming sessions by suggesting ideas and connections, sparking creativity.

Lucidspark Integrations

Integrations include Microsoft Graph, Slack, Google Sheets, ServiceNow, Microsoft Teams, Google Drive, Google Meet, Okta, Jira, and Asana.

Survicate is a survey software designed to gather insights about customer experience and collect feedback across multiple channels. It integrates with many tools and provides a detailed overview of customer insights, making it ideal for businesses looking to improve their customer experience.

Why I Picked Survicate:

Survicate is a unique CX software that allows you to gauge customer experience at any touchpoint through a wide range of feedback collection options, like email, in-product, in-app, on your website, or through Intercom messenger. You don't need to spend time and effort sorting through the continuous stream of feedback because the platform will track the data and provide real-time analyses so you can take action where it's needed most.

Standout Features & Integrations:

Survicate provides features like automated feedback collection and gathers important metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) to track and understand customer satisfaction and loyalty. There are also over 400 survey templates for a wide range of user research projects.

Survicate integrates with existing tool stacks using the click of a button. Integrations include Active Campaign, Drip, FullStory, Google Analytics, HubSpot, Klaviyo, Intercom, MailChimp, Microsoft Teams, Slack, Zendesk, and much more.

For those managing SaaS businesses and seeking to optimize customer relationships, Customerscore.io offers a focused solution to reduce churn and increase upsell opportunities. Designed with customer success teams in mind, this platform delivers actionable insights into customer behaviour, helping you identify growth-ready accounts and potential churn risks. By integrating with tools like Stripe and HubSpot, Customerscore.io enables seamless data consolidation, allowing your team to make informed decisions that drive retention and revenue growth.

Why I Picked Customerscore.io

I picked Customerscore.io for its unique ability to provide real-time customer health scoring using AI, a feature that stands out in the realm of cx software. This tool excels by offering automated workflows through its playbooks, enabling you to engage with customers proactively based on their behaviour. Additionally, the platform's predictive analytics identifies churn risks early on, allowing your team to take timely actions to retain valuable customers. By focusing on these aspects, Customerscore.io addresses the critical need for actionable insights and efficient customer management in today's competitive SaaS environment.

Customerscore.io Key Features

In addition to its real-time AI-driven customer health scoring, Customerscore.io offers several other valuable features:

• Visual Dashboards: These provide a comprehensive view of customer status, churn risk, and upsell readiness, enabling your team to make data-driven decisions.
• Automated Campaigns: Manage over 1,000 customers with automated workflows, saving time and resources while maintaining personalized engagement.
• Churn Risk Alerts: Receive early warnings about potential churn, allowing your team to take proactive measures to retain customers.
• Growth Opportunity Identification: Quickly identify accounts ready for upsell, helping your team maximize revenue potential.

Customerscore.io Integrations

Integrations include Stripe, HubSpot, Salesforce, Google Analytics, Intercom, Zendesk, Mailchimp, Slack, Segment, and Mixpanel.

Quidget is an AI-powered chatbot designed to enhance customer support by automating repetitive frontline inquiries. It learns from your existing content, such as your website and FAQs, to provide accurate answers around the clock. This ensures your customers receive timely assistance without adding to your team's workload.

Why I picked Quidget:

One standout feature of Quidget is its human handoff capability. While it efficiently manages routine inquiries, Quidget recognizes when a question requires human intervention and escalates it to your team, ensuring customers receive the appropriate level of support. 

Standout Features & Integrations:

I also like Quidget's support for over 45 languages. This feature allows your business to communicate effectively with a global audience without the need for additional language training. The platform also offers a no-code setup, enabling you to get it up and running in minutes without any coding knowledge.

Integrations include Euphoric.ai, Calendly, Zendesk, WhatsApp, and Slack.

For businesses seeking to elevate their customer experience strategies, SurveySparrow provides an intuitive platform that transforms feedback into actionable insights. Whether you're in retail, healthcare, or any industry reliant on customer satisfaction, SurveySparrow can help you engage your audience more effectively. This tool is designed to address the challenge of collecting meaningful feedback and translating it into strategies that improve customer loyalty and business growth.

Why I Picked SurveySparrow

I picked SurveySparrow because it pairs conversational, one-question-at-a-time surveys, so you can manage your entire voice-of-customer strategy from one place. The platform's AI-driven insights via CogniVue provide businesses with the data needed to make informed decisions quickly. Additionally, the ticketing system helps in resolving customer issues promptly, ensuring that feedback is not just collected but acted upon effectively.

SurveySparrow Key Features

In addition to its conversational surveys and AI-driven insights, SurveySparrow also offers:

• NPS® Surveys: Gauge customer loyalty and satisfaction with Net Promoter Score surveys that are easy to deploy and analyze.
• Multi-Channel Distribution: Reach your audience through various channels, including email, social media, and SMS, to maximize survey participation.
• Reputation Management: Monitor and manage online reviews to build and maintain your brand's reputation effectively.
• White Label Surveys: Customize surveys with your branding to ensure a consistent and professional appearance.

SurveySparrow Integrations

Integrations include Slack, HubSpot, Salesforce, Mailchimp, Google Analytics, Microsoft Dynamics 365, Shopify, Stripe, Zendesk, and Intercom. SurveySparrow also offers API access for custom integrations, allowing you to tailor the platform to fit your specific needs.

Dock is a sales and customer onboarding software that helps CX teams set new users up for success. The platform's client portals bring together documents, proposals, and other useful items for easy access.

Why I picked Dock:

I decided to include this software on my list not only because of its useful customer portals, but also because of its customizable templates for quotes, proposals, and order forms. Your team can standardize your processes and offer a more consistent customer experience by establishing your own templated documents.

Standout Features & Integrations:

Dock stands out for how quotes can be easily turned into signable order forms and the platform also facilitates approval features for custom orders, large deals, and discounts. After a deal closes, this information syncs with your CRM, providing better sales visibility across the organization.

Integrations include HubSpot, Salesforce, Slack, Zoom, Airtable, Pandadoc, Typeform, and more.

Groove is a customer service platform designed to bring all customer interactions into a single, unified space. It's a particularly good fit for small teams in need of an organized, accessible, and efficient communication system.

Why I Picked Groove:

I selected Groove as it impeccably addresses the need for consolidated customer communication, especially for small teams. Its intuitive interface and capacity to streamline different channels of customer interactions into one place set it apart from the crowd. Given its potential to simplify and enhance customer communication, it truly shines as the best pick for small teams needing unified customer communication.

Standout Features & Integrations:

Groove offers a shared inbox, enabling team members to collaborate and respond to customer queries efficiently. Other features include Knowledge Base, which allows businesses to create and manage help articles, and reporting for tracking team performance.

Groove integrates well with applications like Slack, Gmail, and Jira, ensuring a smooth and continuous workflow. It also provides a Groove widget that can be integrated into any website or mobile app to offer real-time support to customers.