10 Best VoIP Apps In 2026
10 Best VoIP Apps Shortlist
VoIP apps are software tools that let your team make voice calls over the internet instead of traditional phone lines. If you're searching for the best VoIP apps, you probably need reliable ways to connect with customers, work remotely, or manage high call volumes without missing a beat. Choosing the right tool impacts your team's communication, customer satisfaction, and bottom line.
In this guide, you'll find clear comparisons of the top VoIP apps, insight into what sets them apart, and tips for picking the best fit for your business needs.
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Best VoIP Apps Summary
This comparison chart summarizes pricing details for my top VoIP apps selections to help you find the best software for your budget and business needs.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for analytics-driven call management | 14-day free trial | From $25/user/month (billed annually) | Website | |
| 2 | Best for integrated voice and messaging | Free demo available | From $80/user/month (billed annually) | Website | |
| 3 | Best for cloud contact center scaling | 6-month free trial | From $0.010/message | Website | |
| 4 | Best for ticketing-system integration | 14-day free trial + free demo | From $19/agent/month (billed annually) | Website | |
| 5 | Best for outbound sales teams | 14-day free trial + free demo available | From $29/user/month (billed annually) | Website | |
| 6 | Best for automated contact center workflows | Free demo available | From $85/user/month | Website | |
| 7 | Best for AI-powered customer journeys | Free demo available | From $75/user/month (billed annually) | Website | |
| 8 | Best for omnichannel workforce optimization | Free demo available | From $110/user/month | Website | |
| 9 | Best for global call routing flexibility | Free demo available | From $119/user/month | Website | |
| 10 | Best for unified team collaboration | 14-day free trial + free demo available | From $20/user/month (billed annually) | Website |
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SupportYourApp
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
Tidio
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
Freshdesk
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.4
Best VoIP Apps Reviews
Below are my detailed summaries of the best VoIP apps that made it onto my shortlist. My reviews offer a detailed look at the features, integrations, and best use cases of each platform to help you find the best one for you.
CloudTalk is a cloud-based VoIP app designed for teams needing advanced call analytics, global number coverage, workflow automation, and deep CRM integration within their communications platform.
Who Is CloudTalk Best For?
CloudTalk is a strong choice for mid-sized and global teams that need detailed call analytics and reliable international calling capabilities.
Why I Picked CloudTalk
I picked CloudTalk because its analytics-driven call management stands out in the VoIP space. I use their real-time dashboards to monitor call activity and rely on AI-powered conversation intelligence to review agent calls and boost performance.
CloudTalk Key Features
- AI Voice agents: Automate call handling with configurable AI-powered virtual agents.
- Visual call flow designer: Customize IVR trees and call routing logic with a drag-and-drop builder.
- Integrated messaging: Send and receive SMS, MMS, and WhatsApp messages from your call platform.
- Global number coverage: Get local, toll-free, and mobile numbers in over 160 countries.
CloudTalk Integrations
CloudTalk offers over 100 native integrations, including HubSpot, Salesforce, Pipedrive, Zendesk, Freshdesk, Intercom, Zoho CRM, Slack, Microsoft Teams, and Google Workspace. An API is available for custom integrations, and it connects with Zapier.
Pros and Cons
Pros:
- Visual builder for IVR and routing workflows
- AI voice agents for call automation
- Advanced analytics and live performance dashboards
Cons:
- Some AI features require higher plan tiers
- Limited secondary app options
Dialpad is a cloud-based VoIP app that brings together calling, video meetings, SMS messaging, and AI-powered conversation tools in a unified workspace for business communications.
Who Is Dialpad Best For?
Dialpad is a fit for distributed teams and companies needing AI-powered communication tools that combine voice, messaging, and video in one platform.
Why I Picked Dialpad
I picked Dialpad as one of the best because I can handle voice calls, SMS, and instant messaging all in one workspace. I use built-in AI to get real-time call transcription and automatic post-call summaries. This setup helps my team keep every conversation accessible.
Dialpad Key Features
- AI-powered voicemail transcription: Converts voicemails to searchable text within the app.
- Call routing and IVR: Let you configure custom call flows and interactive voice responses.
- Call recording controls: Offers on-demand and automatic call recording for compliance and training.
- Integrations marketplace: Connects with Salesforce, Google Workspace, Microsoft Teams, and other enterprise tools.
Dialpad Integrations
Dialpad offers native integrations with Salesforce, Zendesk, HubSpot, Google Workspace, Microsoft Teams, Slack, Okta, Front, Zoho CRM, and ServiceNow. An API is available for custom integrations.
Pros and Cons
Pros:
- Quick to deploy for remote or hybrid teams
- Shared screen calling workspace
- AI-powered live transcription for all calls
Cons:
- Reporting features can be limiting for call centers
- SMS coverage limited in some regions
Amazon Connect is a cloud-based contact center solution that enables teams to handle voice, chat, email, and SMS interactions with detailed AI-powered features and deep integration across the AWS ecosystem.
Who Is Amazon Connect Best For?
Mid-sized to large enterprises that need a scalable, cloud-based contact center integrated with AWS services.
Why I Picked Amazon Connect
I picked Amazon Connect as one of the best because I rely on its ability to scale voice and omnichannel communications across cloud contact centers. I use its AI-powered agent assist and automated call routing to support high-volume global operations on demand.
Amazon Connect Key Features
- Omnichannel messaging: Connect with customers by voice, chat, email, or SMS all in one platform.
- Visual flow builder: Design and update call flows with a no-code, drag-and-drop interface.
- Real-time analytics dashboards: Monitor contact center activity and agent performance as it happens.
- API integrations: Integrate directly with AWS services and popular business applications for simplified workflows.
Amazon Connect Integrations
Amazon Connect offers native integrations with Salesforce, ServiceNow, Zendesk, Microsoft Teams, and several AWS services such as Lambda, S3, and Lex. An API is available for custom integrations.
Pros and Cons
Pros:
- Visual drag-and-drop flow builder
- Handles high call volumes for global teams
- AI-powered agent assist and analytics included
Cons:
- Usage-based pricing can be unpredictable
- Advanced setup requires AWS technical expertise
Zendesk Talk is a cloud-based VoIP solution built for support teams, delivering AI-powered call management, integrated ticketing, and advanced routing within the Zendesk workspace.
Who Is Zendesk Talk Best For?
Support teams using Zendesk who need integrated voice, ticketing, and AI features in one platform.
Why I Picked Zendesk Talk
I picked Zendesk Talk as one of the best because it lets my team manage calls, tickets, and AI-powered voice support all in one place. I rely on its ticketing system integration to automatically log call details and updates as support tickets.
Zendesk Talk Key Features
- AI copilot for agents: Offers real-time, in-call suggestions and knowledge base answers during live conversations.
- Multi-level IVR menus: Let you customize complex call routing paths to direct callers based on their needs.
- Call transcription and summary: Automatically generates transcripts and summarized notes for every conversation.
- Omnichannel workspace: Enables agents to handle calls, chats, and emails together in a single unified interface.
Zendesk Talk Integrations
Zendesk Talk offers native integrations with Zendesk Support, Salesforce, Slack, Shopify, and Jira. It provides access to 1,800+ marketplace integrations and has an API for custom integrations.
Pros and Cons
Pros:
- Call transcription and analytics are integrated
- Omnichannel workspace combines voice and chat
- AI Copilot assists during live calls
Cons:
- Advanced IVR call menus require higher tiers
- Requires the Zendesk ecosystem for full value
JustCall is a cloud-based VoIP platform that offers outbound sales dialers, contact center capabilities, AI call transcription, and deep CRM integrations for teams looking to centralize phone, SMS, and WhatsApp interactions.
Who Is JustCall Best For?
Outbound sales teams and call centers that need large-scale cloud calling, automated dialling features, and CRM-integrated phone and SMS channels.
Why I Picked JustCall
I picked JustCall as one of the best for outbound sales teams because I can launch predictive and power dialer campaigns, automate call tasks at scale, and trigger automated follow-ups across phone, SMS, and WhatsApp from inside my CRM.
JustCall Key Features
- AI copilot and call summaries: Automatically transcribe and summarize calls with real-time coaching insights.
- Omnichannel inbox: Manage calls, SMS, and WhatsApp interactions in a single unified view.
- IVR call routing: Configure custom call flows and menus for automated call distribution.
- API and webhooks: Integrate JustCall with other apps and automate workflows using the public API and webhook triggers.
JustCall Integrations
JustCall offers 100+ native integrations, including Salesforce, HubSpot, Zoho CRM, Pipedrive, Copper, ActiveCampaign, Freshdesk, Zendesk, monday.com, and Intercom. Zapier and an API are available for custom integrations.
Pros and Cons
Pros:
- Omnichannel SMS and WhatsApp capabilities
- Built-in AI call transcription and summaries
- Predictive and power dialers for fast calling
Cons:
- Requires a minimum of two users per plan
- No built-in video or screen sharing
Talkdesk is an enterprise contact center platform in the VoIP apps space, offering omnichannel engagement, advanced workflow automation, and AI-driven voice and digital customer interactions.
Who Is Talkdesk Best For?
Talkdesk is a good fit for enterprise customer service teams and contact centers that need advanced automation and integration across voice and digital channels.
Why I Picked Talkdesk
I picked Talkdesk as one of the best for VoIP apps because I can use its AI automation tools to set up custom voice workflows and trigger actions across channels. In practice, my team easily automates tasks like call routing and voicemail transcriptions.
Talkdesk Key Features
- Omnichannel engagement: Manage calls, SMS, chat, email, and social messaging in one unified interface.
- Real-time dashboards: Monitor live agent activity, queues, and service levels with visual reporting.
- Screen recording: Capture both audio and screen activity during customer conversations for review or training.
- Workforce management: Access built-in scheduling, forecasting, and agent performance tracking tools.
Talkdesk Integrations
Talkdesk offers native integrations with Salesforce, Zendesk, Microsoft 365, Slack, ServiceNow, and Epic. An API is available for custom integrations.
Pros and Cons
Pros:
- Real-time monitoring and analytics tools
- Automated screen capture tools
- Automated call routing and workflow creation
Cons:
- Mobile app features are highly limited for agents
- Call drops and audio issues reported
Genesys Cloud CX is a cloud contact center platform that combines VoIP calling, omnichannel customer engagement, AI-powered routing, analytics, and integrations with major CRM and communication tools.
Who Is Genesys Cloud CX Best For?
Contact center leaders at midsize to large enterprises who need advanced omnichannel and AI capabilities across voice and digital support.
Why I Picked Genesys Cloud CX
I picked Genesys Cloud CX because I use its AI-driven journey management and predictive routing to customize VoIP interactions at scale. I also like how its real-time analytics let me adapt to customer needs as they happen.
Genesys Cloud CX Key Features
- Omnichannel voice routing: Route incoming VoIP calls alongside chat, email, and social interactions from one agent desktop.
- Call recording and playback: Record every VoIP conversation and access recordings instantly for quality monitoring.
- CRM integrations: Connect VoIP calls directly to Salesforce, Zendesk, or Microsoft Dynamics for fast customer insights.
- Customizable IVR menus: Design multi-level inbound voice menus with drag-and-drop flow builders.
Genesys Cloud CX Integrations
Genesys Cloud CX offers native integrations with Salesforce, Microsoft Dynamics, Zendesk, ServiceNow, Zoom, Microsoft Teams, and 8x8. It supports Amazon Lex and Google Cloud Dialogflow, with an API available for custom integrations.
Pros and Cons
Pros:
- Granular call recording and monitoring options
- Built-in predictive routing algorithms
- Direct CRM screen popups
Cons:
- Some features are locked behind higher tiers
- Advanced setup can require technical expertise
NiCE CXone is a cloud-based VoIP app that delivers AI-powered voice connectivity, advanced call routing, and multilingual support for enterprise contact centers.
Who Is NiCE CXone Best For?
NiCE CXone is a strong choice for large enterprise contact centers needing global voice connectivity and advanced omnichannel management.
Why I Picked NiCE CXone
I picked NiCE CXone as one of the best for its AI-powered omnichannel workforce optimization, global voice connectivity, real-time translation, and dynamic multi-carrier routing, all built for complex enterprise contact centers.
NiCE CXone Key Features
- Global PSTN connectivity: Offers voice services in more than 150 countries with regional compliance.
- AI-powered noise suppression: Reduces background noise automatically for clearer call audio.
- Real-time call quality monitoring: Continuously tracks and displays call quality metrics during live interactions.
- Developer APIs and SDKs: Enable integration with custom workflows, applications, and business systems.
NiCE CXone Integrations
NiCE CXone offers native integrations with Salesforce, ServiceNow, Zendesk, Microsoft Teams, and Zoom, alongside APIs for custom integrations.
Pros and Cons
Pros:
- Advanced call quality monitoring and reporting
- Real-time AI noise cancellation on every call
- Global voice coverage for large organizations
Cons:
- Customization requires technical resources
- Administration setup can be complex
Five9 is a cloud-based VoIP app designed for contact centers, offering global call routing, multi-channel communication, real-time analytics, and integrations with leading CRM and unified communications platforms.
Who Is Five9 Best For?
Enterprise contact centers with large, distributed teams that require advanced global calling capabilities and deep CRM integrations.
Why I Picked Five9
I picked Five9 as one of the best because I can route calls across continents using its global Core and Voice Edge infrastructure, manage carrier redundancy, and support distributed agents without audio quality issues.
Five9 Key Features
- AI-powered agent assist: Supports agents with live transcription, call summaries, and knowledge base surfacing during calls.
- Integrated CRM connectors: Deliver pre-built integrations with Salesforce, ServiceNow, Microsoft Dynamics, Oracle, and Zendesk.
- Omnichannel communication: Lets teams manage voice, chat, email, SMS/MMS, and social messaging from a single interface.
- Workforce engagement management: Offer built-in tools for scheduling, quality management, analytics, and agent gamification.
Five9 Integrations
Five9 offers native integrations with Salesforce, ServiceNow, Microsoft Dynamics 365, Oracle, Zendesk, Microsoft Teams, Zoom, RingCentral, ATT Office@Hand, Verint, and Calabrio. An API is available for custom integrations.
Pros and Cons
Pros:
- AI-powered live transcription and summaries
- High scalability for large contact centers
- Global call routing with regional optimization
Cons:
- Requires system administrator setup
- Setup is complex for small teams
RingCentral RingEX is a unified communications solution that combines cloud phone, video meetings, team messaging, AI assistant tools, and over 330 business app integrations for businesses seeking advanced VoIP capabilities.
Who Is RingCentral Best For?
Mid-sized and enterprise teams that need secure, integrated business communications across multiple locations or hybrid work environments.
Why I Picked RingCentral
I picked RingCentral because my team can handle calls, video meetings, and group chat within one platform, making it ideal for unified team collaboration. I also like having AI-generated meeting notes and transcriptions automatically captured.
RingCentral Key Features
- Advanced call routing: Route calls to teams or departments based on custom rules and business hours.
- Integrated fax support: Send and receive digital faxes directly within the app, alongside calls and messages.
- Global phone number provisioning: Instantly set up local, toll-free, or international numbers in over 100 countries.
- Centralized admin console: Manage users, permissions, and analytics from a single online dashboard.
RingCentral Integrations
RingCentral offers native integrations with Salesforce, Zendesk, HubSpot, ServiceNow, Google Workspace, Microsoft Teams, Okta, Box, Slack, and Zapier. An API is available for custom integrations.
Pros and Cons
Pros:
- Built-in AI for meeting transcriptions
- One number for voice, SMS, and fax
- Enterprise-grade uptime and reliability
Cons:
- Extra charges for exceeding fair usage limits
- Requires active network connections
Other VoIP Apps
Here are some additional VoIP app options that didn’t make it onto my shortlist, but are still worth checking out:
- 8x8 Contact Center
For multinational contact centers
- Aircall
For plug-and-play CRM integrations
- Nextiva
For real-time customer sentiment tracking
- Freshworks Contact Center
For easy international number provisioning
- GoTo Connect
For simplified call flow management
- Vonage Contact Center
For Salesforce-powered communications
- Zoom Phone
For video and phone integration
- Quo
For tailored API-based voice solutions
- Webex Calling
For enterprise-grade security options
How I Evaluate VoIP Apps
I split my evaluation into two layers: the baseline every contact center needs—think IVR, call recording, and CRM screen pops—and the differentiators that set one platform apart from the rest.
Core Functionality (Table Stakes for This List)
When I'm selecting tools for my list, I rank each one on a scale from 0 (does not offer the functionality) to 5 (excels in this area) for each core functionality listed below. Then, I calculate the tool's total score as a percentage. Each tool needs to achieve a minimum total score of 65% to be considered for inclusion.
- VoIP Calling: I check for HD voice quality across desktop, mobile, and web apps so agents can handle calls from home or the office without drops.
- Call Routing & IVR: Skills-based routing and multi-level IVR menus matter here—customers calling about billing should reach billing, not general support.
- Call Recording & Monitoring: I look for automatic recording with supervisor tools like Whisper and Barge, which are key for live coaching during escalations.
- CRM/Helpdesk Integrations: Screen pops that surface caller history from tools like Salesforce or Zendesk save agents from asking customers to repeat themselves.
- Call Analytics & Reporting: Real-time dashboards showing wait times, abandon rates, and agent performance help supervisors adjust staffing before queues spiral.
- Business Phone Features: Standard PBX capabilities like voicemail, call transfer, hold, and forwarding should all work reliably across every device an agent uses.
Once I have a list of tools that meet the criteria, I consider what sets each platform apart.
Differentiating Factors (What Sets Vendors Apart)
Here's how I compare and contrast different vendors:
Standout Features
AI call intelligence is a major differentiator. I look for platforms that generate real-time transcriptions and post-call summaries, freeing agents from manual note-taking during complex conversations. Mobile/desktop parity matters too, especially for remote teams. Agents should be able to hand off a live call from a laptop to a phone without the customer noticing. I also favour platforms that bundle voice with SMS, team messaging, and video in a single app, cutting down the tool-switching that slows agents during busy queues.
Beyond Features
Reliability is the first thing I evaluate. I check for published uptime SLAs and geo-redundant data centers because a dropped call during a customer escalation erodes trust fast. Compliance matters just as much for teams handling sensitive data. Certifications like SOC 2 Type II and HIPAA tell you whether a vendor takes security seriously or treats it as an afterthought. I also look at total cost beyond the per-seat price, including international minutes, toll-free numbers, and number porting fees that can quietly inflate your monthly spend.
How to Choose Voip Apps
It’s easy to get bogged down in long feature lists and complex pricing structures. To help you stay focused as you work through your unique software selection process, here’s a checklist of factors to keep in mind:
| Factor | What to Consider |
|---|---|
| Scalability | Can the system add or remove users easily as your team grows or shrinks? Check licensing for seasonal or rapid changes. |
| Integrations | Which CRMs, helpdesk, and communication tools need to share data with your VoIP app? Confirm support for key workflows. |
| Customizability | Do you need to configure call flows, numbers, or reports? Make sure your team can adapt the system to changing CX priorities. |
| Ease of use | How quickly can new agents learn the interface? Prioritize simple navigation and clear controls for high-turnover teams. |
| Implementation and onboarding | What resources, support, and training will your team get? Ask about timelines, migration, and the difficulty of porting numbers in. |
| Cost | How predictable are monthly charges? Ask about international calling, toll-free rates, fees for features, and any contract minimums. |
| Security safeguards | What customer and business data needs protection? Check for encryption, admin controls, and clear standards for call recording access. |
| Support availability | When issues arise, is live support included and at what level (24/7, business hours)? Consider your team's schedule and coverage needs. |
What Are VoIP Apps?
VoIP apps are software platforms that let teams make and receive voice calls over the internet instead of traditional phone lines. These apps help customer service teams, support agents, and contact centers handle inbound and outbound calls, route calls intelligently, and integrate with existing CRM or helpdesk tools to improve response quality.
Features of VoIP Apps
When selecting VoIP apps, keep an eye out for the following key features:
- VoIP calling: Lets agents place and receive high-quality voice calls with unlimited calling from any mobile device or computer without relying on traditional VoIP systems.
- Call routing and IVR: Directs callers to the right department or agent using auto attendants, menus, rules, and automated phone trees to reduce wait times and misrouted calls.
- Call recording and monitoring: Captures conversations for later review and provides tools for supervisors to listen in or coach during live calls for quality assurance.
- CRM and helpdesk integrations: Connect directly to customer management platforms, surfacing caller details and logging call notes automatically to eliminate manual entry.
- Analytics and reporting: Offers dashboards to track call volume, agent activity, wait times, and other metrics that help optimize team performance and resource planning.
- Voicemail and call management: Allows callers to leave messages when agents are unavailable and gives teams options for call transfer, hold, forwarding, and message retrieval.
- Multi-device access: Supports smooth call handling across desktop, web, and mobile apps so agents can work efficiently whether in the office or remotely.
- Security and compliance: Provides encryption, access controls, and adherence to regulations (like GDPR or HIPAA) to protect sensitive customer and business data.
- Conference calling: Enables multi-party conversations, letting teams bring in additional participants or loop in supervisors to resolve complex issues in real time.
- Customizable call flows: Let admins design or modify call handling rules and paths to fit evolving team structures, business hours, and escalation policies.
Benefits of VoIP Apps
Implementing VoIP apps provides several benefits for your team and your business. Here are a few you can look forward to:
- Greater flexibility: Agents can take and make calls from anywhere with an internet connection, supporting both in-office and remote work setups.
- Improved customer routing: Intelligent IVR and skills-based routing quickly connect callers to the right agent, reducing transfers and improving first-call resolution.
- Richer customer context: CRM and helpdesk integrations surface relevant caller information instantly, allowing agents to deliver a more personalized experience.
- Easier quality monitoring: Built-in call recording and supervisor tools let you review interactions and coach agents for better service standards.
- Actionable insights: Real-time analytics reveal call trends, wait times, and agent workload so you can spot bottlenecks and improve staffing.
- Lower infrastructure costs: VoIP apps eliminate the need for traditional phone hardware and simplify setup, freeing up budget and IT resources.
- Enhanced data security: Encryption and compliance features help safeguard sensitive communications and meet regulatory requirements for customer data.
Costs and Pricing of VoIP Apps
Selecting VoIP apps requires an understanding of the various pricing models and plans available. Costs vary based on features, team size, add-ons, and more. The table below summarizes common plans, their average prices, and typical features included in VoIP app solutions:
Plan Comparison Table for VoIP Apps
| Plan Type | Average Price | Common Features |
|---|---|---|
| Free Plan | $0 | Limited calling minutes, basic voicemail, simple call routing, and single-device access. |
| Personal Plan | $5–$15/user/month | VoIP calling, voicemail, call forwarding, mobile and desktop access, and basic analytics. |
| Business Plan | $20–$35/user/month | Multi-level IVR, CRM integrations, call recording, analytics dashboards, and team messaging. |
| Enterprise Plan | $40–$70/user/month | Advanced routing, AI call intelligence, compliance tools, custom integrations, priority support, and uptime SLAs. |
Voip Apps FAQs
Here are some answers to common questions about VoIP apps:
Can VoIP apps replace a traditional business phone system?
Yes, a modern VoIP phone service can fully replace a traditional business phone system for a small business. They let you make phone calls over an internet connection, set up advanced call flows with auto attendants, manage voicemail, and get unlimited calling, all while supporting remote teams without landlines.
Do VoIP apps require special hardware?
No, you can run a desktop app on your Windows computer or install a calling app on a mobile phone like an iPhone or Android device. While you can use physical desk phones, they’re not required for setup or everyday use.
How secure are VoIP apps for sensitive business calls?
Modern VoIP systems are designed with strict data security in mind. Look for a voice over internet protocol app that offers secure caller ID, end-to-end encryption, and compliance certifications like HIPAA or SOC 2 Type II, especially if your business handles private customer information.
What should I look for in VoIP app integrations?
Top VoIP providers offer user-friendly integrations with your CRM to link your business phone number. This lets you manage your team’s phone calls, text messages, and video calls from a single workspace, keeping all your communications automatically updated in one place.
Will a VoIP app's call quality suffer on a slow internet connection?
Call quality can degrade if your wifi or mobile data connection is unstable. If you rely on mobile VoIP on the go, a reliable connection is essential. Apps with advanced features help maintain clear incoming calls and video conferencing, even during free calls. Always test your VoIP app on your network before scaling.