14 Customer Service Podcasts To Learn From In 2026
I love CX podcasts! I listen to podcasts on both my personal and professional interests, often while doing housework. There’s no better way to learn something new while getting some busywork done.
Whether you're a customer service exec looking to learn more about customer journey analytics, a people manager aiming to build a stronger team, or simply someone who appreciates the art of excellent service, these podcasts are sure to give you some ideas to ponder (and execute)!
1. The CX Lead Podcast (Coming Soon!)
The CX Lead Podcast is an upcoming video podcast for customer service leaders navigating an AI-first reality. The show features conversations with customer service experts and curated roundups focused on what actually works—from applying AI responsibly in your contact center to choosing the right tools and building service strategies that improve customer satisfaction and reduce costs. Subscribe to our newsletter to be the first to know when the podcast launches.
What You'll Learn:
- How to deploy AI in your contact center without sacrificing customer trust or agent morale
- Which tools and technologies actually reduce handle time and improve resolution rates
- How to build a business case for service investments that gets budget approved
- Real strategies from customer service leaders who've scaled teams, improved CSAT, and proven ROI
Why You Should Listen: If you're a VP, Director, or Head of Customer Service dealing with rising contact volumes, budget pressure, and impossible expectations to "do more with less"—this podcast gets it. You'll walk away with actionable strategies to improve efficiency, keep your team engaged, and finally get a seat at the table where business decisions are made.
About The Host:
Sugandha Mahajan (that's me!) is the Community Editor for The CX Lead. She works closely with CX and customer service experts to surface practical insights, emerging trends, and honest perspectives on the realities of modern customer experience. Her work focuses on helping support teams make smarter decisions around AI, tools, and strategy—without losing sight of customers or teams.
2. The Customer Service Revolution by John DiJulius
Summary:
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The Customer Service Revolution podcast, hosted by John DiJulius, is a deep dive into the world of exceptional customer service. It highlights key strategies and insights for businesses aiming to elevate their customer service experience.
What You'll Learn:
Listeners will gain insights into innovative customer service techniques focused on nurturing customer relationships and creating a great customer experience. They'll learn from case studies of top-performing companies that have successfully integrated automation to enhance efficiency while maintaining a personal touch.
Why You Should Listen:
The podcast is a goldmine for anyone looking to transform their business through customer service, offering actionable advice and expert perspectives. Additionally, the podcast offers practical tips on customer retention strategies, emphasizing the importance of employee experience in delivering quality service. Entrepreneurs, in particular, will find valuable advice on how to implement these practices in their own businesses, fostering a holistic approach to customer and employee satisfaction.
Best Episode:
“Turn Angry Customers into Brand Evangelists” - On this episode of The Customer Service Revolution, Nicole Paul, a renowned expert in customer experience, is our guest host. Nicole plunges into the heart of customer service, discussing its potential as a competitive edge, the importance of transparent communication within an organization, and some useful methods to transform unhappy customers into brand enthusiasts.
Links To Listen:
About The Host:
John DiJulius is a renowned customer service consultant and keynote speaker. He's the author of several books on customer service and the President of The DiJulius Group. His expertise lies in helping companies create a customer service culture and customer experience strategy.
Listener Review:
"As a small business owner who started from humble beginnings in Cleveland, just like John, I love hearing about his journey. His message of serving others first always resonates with me. If you take care of your customers and employees, they will take care of you. Thanks John." - Ih8dctrs
3. Amazing Business Radio by Shep Hyken
Summary:
Amazing Business Radio, hosted by Shep Hyken, offers valuable insights into customer service and experience. It features interviews with experts who share their knowledge on creating amazing customer experiences.
What You'll Learn:
Listeners can expect to learn about best practices in great customer service, particularly tailored for small business owners mastering the art of exceptional service delivery. Business professionals will find valuable insights into innovative customer experience strategies and an understanding of the customer code—a set of unwritten guidelines for achieving customer satisfaction.
Why You Should Listen:
This podcast is perfect for professionals seeking to enhance their customer service skills and understand the latest trends in customer experience. Additionally, insights from chief customer officers will provide a deeper understanding of customer behavior, equipping listeners with the knowledge to elevate their service standards.
Best Episode:
"How Any Business Can Adopt a Hospitality Mentality Featuring Josh Liebman" - In this episode, he talks about how organizations, whether in B2B or B2C, can adopt the hospitality mindset to create exceptional guest experiences and drive loyalty.
Links To Listen:
About The Host:
Shep Hyken is a customer service and experience expert, New York Times bestselling author, and Chief Amazement Officer of Shepard Presentations. He specializes in customer loyalty, service culture, and customer experience.
Listener Review:
"Shep continuously attracts leaders in their field who know the ins and outs of customer experience. You’ll be smarter for listening — about CX, gen AI, digital CX, customer service, and a host of other strategic and tactical areas to help your business attract and retain customers and grow revenue." - AJC in LA
4. The CX Leader Podcast by Steve Walker
Summary:
The CX Leader Podcast, hosted by Steve Walker, focuses on topics related to customer experience leadership. It features discussions with industry leaders and experts.
What You'll Learn:
The podcast covers various aspects of customer experience management, including strategies for improving customer engagement and loyalty.
Why You Should Listen:
It's an invaluable resource for CX professionals looking to enhance their leadership skills and stay informed about the latest in customer experience.
Best Episode:
"Yes, It's Worth The Effort" - In this episode, the podcast host explores the value of combining employee and customer experience – is it even worth it, and what challenges can I expect? Host Steve Walker welcomes Suzanne Scharer, a product scientist at Qualtrics, for a discussion on why it's worth the effort to combine your customer and employee experience data.
Links To Listen:
About The Host:
Steve Walker is the chairman and CEO of Walker Information, a company specializing in customer experience consulting. He is an experienced leader in the CX field, offering insights and guidance to businesses.
Listener Review:
"Steve and his guests provide some incredibly actionable and compelling content on how to effectively grow your business by championing your customer. Highly recommend listening and subscribing to CX Leader Podcast if you want the knowledge AND mindsets to build a brand customers flock to (and reach your overall business goals as a result)!" - J. Barshop
5. The Modern Customer Podcast by Blake Morgan
Summary:
The Modern Customer Podcast, hosted by Blake Morgan, delves into the modern aspects of customer service and experience. It provides insights into how companies can create memorable and impactful customer experiences.
What You'll Learn:
This podcast offers knowledge from customer experience leaders and customer service leaders on the latest trends in customer experience, including digital transformation, and how businesses can adapt to the evolving customer needs. It provides insights into frontline strategies that are crucial for maintaining world-class service in today's dynamic market.
Why You Should Listen:
For those interested in keeping up with the cutting-edge of customer experience and service, this podcast is a must-listen, providing valuable insights from a leading expert in the field.
Best Episode:
"Is Apple Product-Centric or Customer-Centric? A Conversations with Colin Shaw" - In this episode, the podcast host explores questions such as how can businesses genuinely embrace customer-centricity? Do companies like Apple genuinely prioritize their customers, or do they place their products above all else? These pressing questions guide our conversation with Colin Shaw.
Links To Listen:
About The Host:
Blake Morgan is a customer experience futurist, keynote speaker, and the author of "The Customer Of The Future." Her expertise lies in customer experience, the future of work, and digital transformation.
Listener Review:
"This podcast, especially Brian Dunphy's episode, has truly transformed my approach as a contact center lead in coaching my agents. Brian's thoughtful method of taking agents out for lunch or station visits shows real care for their growth, fostering open communication on ways to enhance their performance. It's more than advice; it's hands-on guidance that's made a meaningful difference in leading my team and in improving the overall customer experience." - Clarita P
6. Fast Leader Show by Jim Rembach
Summary:
Fast Leader Show, hosted by Jim Rembach, is focused on leadership development in the context of customer experience and service. It features leaders who share their stories and lessons learned.
What You'll Learn:
Listeners will discover leadership strategies, employee engagement techniques, and insights on customer service management that can propel their careers and enhance their business practices.
Why You Should Listen:
Ideal for aspiring leaders and customer service professionals, this podcast provides real-life examples and actionable advice for those looking to excel in leadership roles within customer-centric industries.
Best Episode:
"Seismic Challenges Facing Contact Centers" - In this episode of the Fast Leader Show, Jim Rembach welcomes Nicole Kyle, an expert in the contact center industry since the 1990s. Nicole seeks to understand the current challenges in the industry and explores three seismic challenges facing contact centers.
Links To Listen:
About The Host:
Jim Rembach is a certified emotional intelligence practitioner and leadership expert. He specializes in employee engagement and customer experience, offering insights for building high-performing teams and organizations.
Listener Review:
"Jim and his talented guests talk about all things leadership, but it’s so much more than that! You’ll get tons of actionable advice and tangible tips, but you’ll also get heaps of inspiration from truly engaging individuals that have been where you are and want to see you succeed. Thanks so much for putting out such a spectacular show- keep up the great work!" - Adarcus
7. The Intuitive Customer by Colin Shaw and Professor Ryan Hamilton
Summary:
The Intuitive Customer, co-hosted by Colin Shaw and Professor Ryan Hamilton, explores the intricate ways customers make decisions. It combines insights from psychology and customer behavior to enhance customer experience.
What You'll Learn:
The podcast discusses how businesses can better understand customer psychology and behavior to improve their customer experience and service strategies.
Why You Should Listen:
For those keen on understanding the psychological aspects of customer behavior and how it impacts business, this podcast is a rich resource of knowledge and practical advice.
Best Episode:
"Unleashing the Power of AI vs. Human Touch: Which Delivers a Superior Customer Experience?" - In this episode, Tom makes an excellent point. As we develop AI into our systems, we will need to determine what AI will replace, what it will augment, and what it will add. AI presents opportunities to shift some routine tasks from human employees to virtual ones. However, shifting of tasks should mean reducing head count. Instead, AI should be a way to help employees pay more attention to the needs of customers.
Links To Listen:
About The Hosts:
Colin Shaw is a renowned author and founder of Beyond Philosophy, specializing in customer experience consultancy. Professor Ryan Hamilton is a consumer psychologist and professor of Marketing at Emory University's Goizueta Business School.
Listener Review:
"I tremendously respect Colin. I unsubscribed die to the audio quality and not really feeling that Colins heart and mind is fully shared." - ehpmail
8. Press 1 For Nick by Nick Glimsdahl
Summary:
Press 1 For Nick, hosted by Nick Glimsdahl, takes a deep dive into the world of customer service and experience. The podcast features discussions with industry leaders who share their insights and strategies for improving customer interaction and service.
What You'll Learn:
Listeners can expect to gain knowledge on various aspects of customer service, from technology integration to best practices in enhancing customer engagement and satisfaction.
Why You Should Listen:
This podcast is ideal for those who want to stay abreast of the latest trends and innovations in customer service, providing practical tips and expert advice.
Best Episode:
"Strategies for Success at Ford Motor Company, with Geralyn Faines" - In this episode, the host has the pleasure of having a special guest, Geralyn Gaines, Guest Experience Immersion Manager at Ford Motor Company. Join them on this episode of the Press One podcast as they speak with Geraldine Gaines, the Guest Experience Immersion Manager at Ford Motor Company.
Links To Listen:
About The Host:
Nick Glimsdahl is a customer service and experience expert, focusing on how businesses can improve their customer interactions. He is also the author of several publications on customer service and experience.
Listener Review:
"It’s obvious Nick puts extraordinary effort in covering salient topics and finding guests that are authentic and truly care about being a positive force in this world - the insights they bring to bear are still mind-blowing every. single. time." - Dan1777999877
9. The CX Cast by Sam Stern and Maxie Schmidt
Summary:
The CX Cast, co-hosted by Sam Stern and Maxie Schmidt, is a podcast dedicated to discussing the evolving nature of customer experience. It offers insights from Forrester's research and expert interviews.
What You'll Learn:
The podcast provides an in-depth look at customer experience trends, strategies, and research findings that can help businesses improve their CX initiatives.
Why You Should Listen:
For anyone involved in crafting customer experience, this podcast offers a wealth of research-backed insights and practical advice from leading CX professionals.
Best Episode:
"How To Design Great Workshop Activities" - In this episode, Senior Analyst AJ Joplin goes deeper into how to design, plan, and facilitate a workshop, this time discussing approaches to designing the workshop activities. Whether your workshop is for journey mapping or experience design, AJ explains how to guide participants to outcomes.
Links To Listen:
About The Hosts:
Sam Stern is a principal analyst at Forrester, specializing in customer experience. Maxie Schmidt is also a principal analyst at Forrester, focusing on CX measurement and customer feedback.
Listener Review:
"I always learn something from the episodes and I really appreciate the expertise from the guests." - christophtrappe
10. Women in Customer Success Podcast by Marija Skobe-Pilley
Summary:
Women in Customer Success Podcast, hosted by Marija Skobe-Pilley, celebrates and explores the roles of women in the customer success industry. It features interviews with women leaders who share their experiences and insights.
What You'll Learn:
The podcast sheds light on the unique challenges and opportunities women face in customer success roles, offering inspiration and guidance for career growth in this field.
Why You Should Listen:
This podcast is a great resource for anyone interested in understanding the diverse perspectives and contributions of women in customer success.
Best Episode:
"Dispelling Career Myths - Margriet Paagman" - In this episode, you'll hear proven strategies and experiences of leading teams through significant changes like mergers and acquisitions, highlighting the importance of transparency and communication.
Links To Listen:
About The Host:
Marija Skobe-Pilley is a seasoned professional in the customer success field, dedicated to amplifying the voices and stories of women in the industry. Her expertise and passion for customer success make her a key figure in understanding the evolving role of women in this sector.
Listener Review:
"Marija is an incredible host and has great conversations. I enjoy the tips and and advice that is shared on the podcast. It’s really helped me in my career as a customer success manager!" - jaredorr
11. Zendesk Insights by Zendesk
Summary:
Conversations with Zendesk: The Podcast is a dynamic exploration of customer service and engagement. Hosted by Zendesk, a leader in customer support software, it delves into conversations with industry experts, offering a diverse range of perspectives on customer experience.
What You'll Learn:
Discover innovative customer service strategies, understand the evolving landscape of customer engagement, and gain insights from real-world examples and expert opinions.
Why You Should Listen:
This podcast is a valuable resource for anyone looking to deepen their understanding of customer service and learn about the latest trends and technologies in the field.
Best Episode:
"Democratizing creativity through AI with The New Yorker's Matthew Hutson" - In this episode, podcast host is joined by Matthew Hutson, Contributing Writer at The New Yorker. Matthew has been writing in the AI space for quite some time and shares many important insights about creativity and the role of AI in a number of fields.
Links To Listen:
About The Host:
Zendesk, as a company, is committed to providing powerful customer service solutions. Their podcast features various hosts, all experts in the field, sharing valuable insights and experiences to enhance customer engagement.
Listener Review:
"This podcast is an invaluble resource for executives and other leaders looking to stay on top of trends in customer service and customer experience. I look forward to every new episode. Nicole is a brilliant host." - HistoryDude1492
12. CXChronicles Podcast by Adrian Brady-Cesana
Summary:
CXChronicles Podcast, hosted by Adrian Brady-Cesana, offers a comprehensive exploration of the customer experience industry. It focuses on the four pillars of customer experience: team, tools, process, and feedback, providing a holistic approach to improving customer service.
What You'll Learn:
Gain actionable insights on building and managing customer experience teams, implementing effective processes, selecting the right tools, and utilizing customer feedback.
Why You Should Listen:
This podcast is essential for professionals in the customer experience field looking to enhance their skills and strategies in managing and improving customer interactions.
Best Episode:
"Somya Kapoor, CEO at The Loops" - In this episode, podcast host welcomes Somya Kapoor, CEO & Co-Founder at TheLoops based in San Jose, CA. TheLoops Intelligent Support Operations platform provides visibility, insights and automations across your support stack.
Links To Listen:
About The Host:
Adrian Brady-Cesana is an experienced CX leader and author. He brings his extensive knowledge in customer experience management to the podcast, providing valuable insights and guidance for businesses of all sizes.
Listener Review:
"If you’re looking to keep up with the latest on all things CX - you’ve come to the right place! Adrian is an incredible CX champion and I love hearing the insights he uncovers from his guests. Give this podcast a listen - you won’t regret it!" - oliviabaker13
13. Customer Service Academy by Tony Johnson
Summary:
Customer Service Academy, hosted by Tony Johnson, is a deep dive into the world of customer service excellence. The podcast focuses on effective strategies, leadership, and culture-building techniques to create outstanding customer experiences.
What You'll Learn:
Discover the key elements of successful customer service, from leadership principles to team dynamics and cultural aspects that drive customer satisfaction.
Why You Should Listen:
Ideal for service leaders and professionals, this podcast offers a mix of expert advice, practical strategies, and real-life examples to improve your customer service approach.
Best Episode:
"Strengths Based, Trauma Informed Marketing and Experiences With Kat Kennan" - In this episode, podcast host welcomes Kat Kennan into the studio to talk about strengths based, trauma informed, and inclusive marketing for today's consumers.
Links To Listen:
About The Host:
Tony Johnson is a customer service expert and trainer. With his extensive experience in the field, Tony offers insightful, actionable advice for those looking to excel in customer service and create a culture of excellence.
Listener Review:
"Listening to Tony and Simon always provides such insight, wisdom and common sense. I always come away from every podcast learning something new. Great podcast. Thanks so much to both" - Dina1958
14. The Ticket by Intercom
Summary:
The Ticket (previously Inside Intercom) is a podcast by Intercom, a leader in customer messaging platforms. The podcast covers a broad range of topics, from product management and design to marketing and customer support, offering a holistic view of building and scaling a business.
What You'll Learn:
Understand the intricacies of product development, customer support, marketing strategies, and more, with insights from experts across various business functions.
Why You Should Listen:
This podcast is perfect for those interested in the intersection of technology and customer engagement, providing a comprehensive view of how different aspects of a business contribute to overall success.
Best Episode:
"Make every call count: The evolution of phone support" - In this episode, Take a tour of the evolution of phone support – from an old recording of Alexander Graham Bell to the science of on-hold music to Intercom Phone.
Links To Listen:
About The Host:
Intercom, as a company, specializes in customer messaging and engagement tools. Their podcast, Inside Intercom, reflects their extensive expertise in these areas, offering valuable insights for anyone interested in customer communication and business growth.
Listener Review:
"Inside Intercom has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen. Don't miss it!" - Arlie K
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