8 min read·599 views
If you’re new to the world of customer data, you’ll be excited to learn there are many different sources and...
14 min read·20 views
It’s hard to overstate the usefulness of customer service software (CSS) to many organizations. They can represent a substantial upfront...
3 min read·118 views
6 min read·90 views
Customer service skills are essential for anyone working with customers directly–or indirectly. As a customer service representative, you’re on the...
13 min read·843 views
Customer experience professionals have to balance everything from adapting to new technologies to developing serving strategies in time of crisis....
12 min read·6471 views
9 min read·3003 views
Fact: Having the best products on the market won’t matter if you treat your customers like they are disposable. Customer...
12 min read·20 views
In most businesses each new year brings a fresh set of customer service goals. The purpose of customer service goals...
10 min read·193 views
11 min read·179 views
Sentiment analysis is a process in which software mimics the human ability to assign an emotional value (positive, negative, or...
6 min read·4835 views
Digital experience manager is a newer role in the world of online customer care, in comparison to other longer established...
7 min read·239 views
