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9 min read·95 viewsNPS + CES: Harness The Power Of Your CustomersThere’s a new byword in the business world, and that’s customer experience or CX. Now, more than ever before, businesses... Read More
10 min read·23 viewsTypes Of Customer Experience Management SoftwareManaging the customer experience, defined by Market Business News as “the way customers feel or perceive the whole series of... Read More
7 min read·124 viewsEasy-to-Follow Guide To Customer Journey AnalyticsMaybe you’ve heard the term “customer journey analytics” before and aren’t exactly sure what it means. Or maybe you have... Read More
6 min read·65 viewsWhat Is Customer Journey Mapping?At first thought, you may wonder why customer journey mapping is so important. After all, it’s not complicated—at least in... Read More
10 min read·231 views37 Statistics That Show The Importance Of Customer Experience In 2022How long does it take for a customer who contacts you through social media or your contact center, or calls... Read More
5 min read·66 viewsWhat Is Net Promoter Score (NPS)?Net promoter score or NPS is a widely used, trusted metric for evaluating customer satisfaction. NPS gives your business insight... Read More
7 min read·231 viewsHow To Remove Friction From Your User JourneyIt’s safe to say 2020 was a year like no other. As we move into the recovery phase of the... Read More