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If you call customer support with a question or problem these days, chances are you won’t be speaking with a...
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There’s a new byword in the business world, and that’s customer experience or CX. Now, more than ever before, businesses...
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Managing the customer experience, defined by Market Business News as “the way customers feel or perceive the whole series of...
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Maybe you’ve heard the term “customer journey analytics” before and aren’t exactly sure what it means. Or maybe you have...
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At first thought, you may wonder why customer journey mapping is so important. After all, it’s not complicated—at least in...
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How long does it take for a customer who contacts you through social media or your contact center, or calls...
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Net promoter score or NPS is a widely used, trusted metric for evaluating customer satisfaction. NPS gives your business insight...
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It’s safe to say 2020 was a year like no other. As we move into the recovery phase of the...
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