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You may already know that sentiment analysis is used to determine whether a piece of data has a neutral, positive... Read More
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Sentiment analysis is a process in which software mimics the human ability to assign an emotional value (positive, negative, or... Read More
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Digital experience manager is a newer role in the world of online customer care, in comparison to other longer established... Read More
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The digital transformation of the business world is occurring rapidly and highlighting the need to focus on the digital experience... Read More
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How companies respond to COVID-19—how they approach customer experience during crisis times—plays a key role in customer decisions. Company leadership... Read More
11 min read·1058 views
A core values list is central to outlining a workplace culture that everyone, including employees and customers, is on board... Read More
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No matter what business you are in, understanding, and working with customer satisfaction metrics is imperative if you want to... Read More
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The best way to keep improving and to stay on top of customer satisfaction is to constantly gather customer feedback.... Read More
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