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customer support automation featured image
10 min read·31 views

Customer Support Automation: Benefits, Challenges And How-to

If you call customer support with a question or problem these days, chances are you won’t be speaking with a...
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NPS + CES Harness the Power of Your Customers Featured Image
9 min read·95 views

NPS + CES: Harness The Power Of Your Customers

There’s a new byword in the business world, and that’s customer experience or CX. Now, more than ever before, businesses...
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What is a chatbot Featured Image
8 min read·23 views

What Is A Chatbot And How Do They Work?

Customer Experience Management Software Featured Image
10 min read·23 views

Types Of Customer Experience Management Software

Managing the customer experience, defined by Market Business News as “the way customers feel or perceive the whole series of...
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Customer Journey Analytics Featured Image
7 min read·124 views

Easy-to-Follow Guide To Customer Journey Analytics

Maybe you’ve heard the term “customer journey analytics” before and aren’t exactly sure what it means. Or maybe you have...
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Customer Sentiment Analysis Featured Image
9 min read·51 views

What Is Customer Sentiment Analysis?

What Is Customer Journey Mapping Featured Image
6 min read·65 views

What Is Customer Journey Mapping?

At first thought, you may wonder why customer journey mapping is so important. After all, it’s not complicated—at least in...
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computer screen showing survey results in a bar graph
10 min read·231 views

37 Statistics That Show The Importance Of Customer Experience In 2022

How long does it take for a customer who contacts you through social media or your contact center, or calls...
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Best Customer Experience Certifications Programs Featured Image
11 min read·11031 views

10 Best Customer Experience Certification Programs [2022]

What Is Net Promoter Score Featured Image
5 min read·66 views

What Is Net Promoter Score (NPS)?

Net promoter score or NPS is a widely used, trusted metric for evaluating customer satisfaction. NPS gives your business insight...
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How to remove friction Featured Image
7 min read·231 views

How To Remove Friction From Your User Journey

It’s safe to say 2020 was a year like no other. As we move into the recovery phase of the...
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Customer Journey Optimization Featured Image
5 min read·243 views

Customer Journey Optimization: 3 Simple Ways To Improve Your Customer Experience

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Graphics of Career In UX Design
9 min read·16683 views

15 Statistics You Should Know About A Career In UX Design

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