Reseña de LiveAgent: ventajas, desventajas, características y precios

LiveAgent destaca por combinar un sólido sistema de tickets con chat en tiempo real, ideal si quieres asistencia integral sin el precio de una solución empresarial. Así se compara con la competencia.

Visit Website
By Tim Fisher

Revisamos las herramientas de manera independiente, y las comisiones ayudan a financiar nuestras pruebas. Consulta nuestra política de transparencia, nuestra metodología o sugiere una herramienta.

LiveAgent is a help desk software that brings ticketing, live chat, a built-in call center, and social media support into one platform. It's worth a close look if your team manages customer conversations across multiple channels and needs everything routed into a single, unified inbox. I'd consider it over Zendesk if you want comparable multi-channel coverage without the enterprise pricing tier or the configuration overhead that tends to come with it.

LiveAgent Evaluation Summary

LiveAgent offers easy multichannel support with strong value for teams.
Customer rating

4.6/5

Pricing
  • From $15/user/month (billed annually)
  • 30-day free trial

Por qué confiar en nuestras recomendaciones de software

6,700+

Reviews

20

Industry experts

16+

Evaluation factors

14

Years

Nuestro equipo lleva probando y evaluando software desde 2012. Como líderes de CX, sabemos lo difícil —y lo importante— que es elegir el software adecuado.

Para esta guía, evaluamos las herramientas mediante pruebas prácticas e investigación independiente, puntuando las herramientas según nuestros criterios de selección.

Nuestras reseñas reflejan nuestro criterio editorial humano, no un discurso de ventas.

LiveAgent Overview

If you’re judging the best help desk software on value, LiveAgent is a strong contender. Its ticketing, live chat, and call center features are easy to set up and use, with affordable pricing for small to midsize teams. I think the interface feels a bit dated compared to some, but the range of integrations and responsive support make up for it. Onboarding is straightforward, so you can get started quickly.

I’d suggest LiveAgent for teams that want multichannel support without a steep learning curve or enterprise-level costs. For example, fast-growing ecommerce or SaaS companies will find it fits well.

Pros

  • Affordable pricing for small and midsize support teams.
  • AI tools help automate replies and improve agent responses.
  • Multichannel ticketing covers email, chat, social, and phone.

Cons

  • Reporting options are limited for advanced analytics needs.
  • Mobile app lacks some desktop features and speed.
  • Interface feels outdated compared to newer platforms.

Is LiveAgent Right For Your Needs?

Who Would be a Good Fit for LiveAgent?

LiveAgent is a strong choice for teams that need multichannel support, fast onboarding, and affordable pricing. Its ticketing, live chat, and call center features make it a good fit for businesses that want to centralize customer conversations without a complex setup. I think you’ll get the most value if you’re in a fast-paced environment where agents need to switch between channels and resolve issues quickly. Here are some use cases where LiveAgent shines:

  • Small Contact Centers
    Provides call center tools without enterprise-level complexity.
  • Hospitality Businesses
    Manages guest inquiries from multiple channels in one dashboard.
  • Education Institutions
    Supports students and staff across email, chat, and phone.
  • Managed IT Services
    Handles high ticket volumes with multichannel routing and SLAs.
  • SaaS Startups
    Offers affordable plans and automation for scaling customer support.
  • Ecommerce Stores
    Centralizes chat, email, and social messages for quick order support.

Who Would be a Bad Fit for LiveAgent?

LiveAgent isn’t ideal for teams that need advanced analytics, deep customization, or a modern interface. If your business relies on complex workflows, heavy reporting, or mobile-first support, you may find LiveAgent limiting. I’d suggest looking elsewhere if you need highly specialized features or integrations that go beyond standard help desk needs. Here are some use cases where LiveAgent falls short:

  • Data-Driven Departments
    Reporting tools are basic for teams needing granular analytics.
  • B2B Sales Teams
    No built-in CRM or sales pipeline management.
  • Healthcare Providers
    Missing HIPAA compliance and healthcare integrations.
  • Field Service Teams
    Mobile app is limited for agents working on the go.
  • Financial Services
    Doesn’t offer industry-specific compliance or audit features.
  • Large Enterprises
    Lacks advanced workflow automation and deep reporting for big teams.

Core Features

Multichannel Ticketing

Convert emails, chats, calls, and social messages into tickets in one inbox. Agents can prioritize, assign, and track every customer request from a single dashboard.

Live Chat Widget

Add real-time chat to your website with customizable widgets. Chat distribution rules help route conversations to the right agent instantly.

Call Center

Handle inbound and outbound calls directly from the platform with IVR and call recording. Agents can transfer, hold, or conduct conference calls without leaving LiveAgent.

Knowledge Base

Build public or internal self-service portals with articles and FAQs. Customers can find answers on their own, reducing ticket volume.

Automation Rules

Set up time, SLA, and action-based triggers to automate ticket assignments and responses. This helps teams respond faster and stay organized.

Customer Portal

Offer customers a secure portal to track their tickets and access resources. The portal can be branded and customized for your business.

LiveAgent screenshot
LiveAgent turns every customer interaction into a ticket.

Ease of Use

LiveAgent is straightforward to set up and navigate, with most users able to get started quickly thanks to clear menus and guided onboarding. The interface feels a bit dated, but ticket management, chat, and call features are easy to access and use.

I think the platform’s logical layout and in-app tutorials help new agents ramp up fast, though some users mention the design could use a refresh for a more modern experience.

LiveAgent screenshot
LiveAgent is easy to use but has a dated interface.

Integrations

LiveAgent integrates with Facebook, ActiveCampaign, Asana, BigCommerce, ClickUp, Clockify, Close, CloudApp, Drupal, and AWeber, among others.

LiveAgent also offers an API and connects with third-party integration tools like Zapier.

LiveAgent screenshot
LiveAgent connects to many tools and offers API access.

LiveAgent Specs

  • Analytics: Yes
  • API: Yes
  • Batch Permissions & Access: Yes
  • Call Integration: Yes
  • Chat: Yes
  • Contact Management: Yes
  • Contact Sharing: Yes
  • CRM Integration: Yes
  • Customer Management: Yes
  • Customer Service: Yes
  • Dashboard: Yes
  • Data Export: Yes
  • Data Import: Yes
  • Data Visualization: Yes
  • Email Integration: Yes
  • Escalation Management: No
  • External Integrations: Yes
  • Instant Chat Integration: Yes
  • Knowledge Base: Yes
  • Lead Management: No
  • Lead Scoring: No
  • Multi-User: Yes
  • Notifications: Yes
  • Real-time Alerts: Yes
  • Scheduling: Yes
  • Self-service Portal: Yes
  • Social Media Integration: Yes
  • Support Forum: Yes
  • Third-Party Plugins/Add-Ons: Yes
  • Ticket Management: Yes
  • Workflow Management: Yes

Alternatives to LiveAgent

LiveAgent guides

LiveAgent FAQs