20 Meilleurs Logiciels VoC pour l’Analyse Client en 2026

Enterpret offers an AI-driven VoC software for customer analytics, built around a flexible feedback taxonomy that helps teams organize feedback effectively. It unifies and analyzes customer input to surface actionable insights for product and customer experience teams. By improving how feedback is structured and monitored in real time, Enterpret supports more informed, strategic decision-making.

Why I Picked Enterpret

I picked Enterpret for its flexible feedback taxonomy, which automatically organizes customer feedback into clear, relevant themes. This adaptive structure makes it easier to understand patterns, sentiment, and recurring issues without manual tagging. Combined with its customer knowledge graph, Enterpret helps teams connect feedback insights to real business impact, making it especially useful for analyzing large volumes of customer data.

Enterpret Key Features

In addition to adaptive taxonomy, Enterpret offers:

• Natural Language Queries: Allows you to ask questions about customer feedback and receive instant insights.
• AI Agents: Automates actions based on insights, enhancing your team's responsiveness.
• Automated Workflows: Triggers workflows enriched with customer insights to streamline your processes.
• Contextual Alerts: Detects issues and trends in real-time, routing alerts to the appropriate team members.

Enterpret Integrations

Enterpret supports a variety of integrations, allowing users to connect with popular tools for enhanced functionality and streamlined workflows. Integrations include Slack, Salesforce, Zendesk, Jira, HubSpot, Intercom, Segment, Snowflake, Google Analytics, and Tableau.

SurveySparrow is an online platform that helps you create and distribute surveys, collect responses, and analyze the data. It's designed to make the process of gathering and understanding customer feedback easier. It doesn't just help you ask questions and get answers, it helps you understand what customers really think and how they feel about your business.

Instead of presenting respondents with a long list of questions, SurveySparrow makes surveys feel like a chat. This conversational approach makes the survey experience a lot more engaging and enjoyable, which can help increase response rates. It also solicits more open-ended responses, helping you dig deeper into the customer experience and really give your customers a voice.

The software also has analytics tools to help you see how your surveys are performing. You can get insights into your respondents' behavior, and even segment your data for more detailed analysis. It integrates with other tools including Hubspot, Intercom, Rybbon, Salesforce, Slack, Zapier, and others.

A 14-day free trial is available and paid plans start from $19/month.

Sogolytics is a robust and versatile online platform designed for survey creation, feedback management, and data analysis. It enables organizations to engage with their customers, employees, and other stakeholders to collect valuable insights and make informed decisions.  Sogolytics is particularly well-suited for Voice of Customer (VOC) initiatives, providing a comprehensive suite of tools to capture, analyze, and act on customer feedback. 

One of the standout features of Sogolytics as a VOC software is its advanced survey design capabilities. Users can create highly customized surveys with various question types, branching logic, and personalization options to ensure relevant and engaging feedback collection. The platform also supports multi-channel distribution, allowing surveys to be sent via email, social media, SMS, and embedded links.

Additionally, the platform offers advanced analytics, including sentiment analysis, trend identification, and cross-tabulation, helping organizations understand the underlying sentiments and patterns in customer feedback. Sogolytics integrates with various other tools and platforms, including Salesforce, HubSpot, Slack, Microsoft Teams, and Google Analytics.

Paid plans start from $25/month. Sogolytics also offers a free trial and a free forever basic plan.

Survicate is a survey software that gathers customer feedback across multiple channels, including websites, emails, and mobile apps. You can use it to analyze customer feedback from various touchpoints and gather customer insights, which are essential for understanding customer needs and preferences across different platforms.

Survicate provides a comprehensive suite of features for creating and managing surveys to collect customer feedback. Key features include over 150 customizable survey templates that cater to various feedback needs, targeting and segmentation capabilities to ensure surveys reach the appropriate audience, and real-time reporting and analytics to monitor survey performance.

The platform also supports advanced survey logic for personalized question flows, multi-platform survey distribution, and key customer satisfaction metrics like NPS, CSAT, and CES. Additionally, Survicate offers integration with popular business tools, feedback forms for continuous insight collection, and APIs for custom integrations.

Integrations are available with a range of widely-used business and marketing tools, including ActiveCampaign, Amplitude, Drip, Intercom, Salesforce, HubSpot, Mailchimp, Klaviyo, Google Analytics, Mixpanel, Optimizely, Slack, Zendesk, and many others. They also offer webhooks and an API for additional custom integrations too.

Jotform Enterprise is a comprehensive VOC software that helps B2B businesses collect customer feedback and provides insights into how customers interact with their products and services.

It provides businesses with detailed information on how customers use their products or services, as well as insights into the customer experience and satisfaction levels. This data can be used to create targeted campaigns, improve customer service, and optimize operations. Additionally, it can be used to uncover opportunities for product development and growth.

With Jotform Enterprise, users can collect survey data through interactive forms and questionnaires. These surveys can be customized to meet the specific needs of the business in question. They can also be tailored to target different customer segments or groups so that businesses can get more accurate information about how different types of customers view their products or services. Once the surveys are completed, the data is analyzed using advanced algorithms in order to provide meaningful insights into customer behavior and preferences. With its sentiment analysis feature, users can see trends in customer sentiment over time so they know which areas require attention or improvement.

Jotform Enterprise offers businesses a quick and cost-effective way to collect large amounts of data without having to hire additional staff or invest in expensive hardware or software solutions. Additionally, it enables businesses to conduct real-time analysis of survey responses so that they can make decisions based on up-to-date information about their target audience. It helps companies better understand their customers by providing them with valuable insights into consumer behavior that can be used to improve products and services or develop new ones. Jotform Enterprise allows businesses to rapidly respond to changes in customer behavior by automating tasks such as sending out targeted emails or updating marketing campaigns based on new information about customers’ wants or needs.

Medallia is an award-winning VOC tool for customer experience teams. It can gather customer feedback from multiple channels like social media, in-app, connected devices, and conversational messaging. And once you combine the transactional and operational data with Medallia—you can understand the right touch points along every customer journey.

The features I found useful are that it has 360-degree feedback, a clean and intuitive dashboard, in-built chat and messaging feature to centralize all of your conversations in one place.

Its users find Medallia useful because it can collect data directly from the customer and provide analytics to get an overall picture of everything.

Medallia has divided its integrations according to the industry. But here are a few software to name, such as Decibel for Adobe Experience Cloud, Google Marketing Platform, and DecisionWise Anniversary Pulse.

Medallia hasn’t provided pricing information, so you need to contact their team to get an idea of this.

Dialpad recently launched Ai CSAT(Customer Satisfaction)—a real-time, predictive VOC tool for customer satisfaction. It is the first-of-its-kind Dialpad innovation you can use to increase customer satisfaction by 100% and share the results with critical decision-makers to improve the overall customer experience.

The features I found useful are that it can automatically collect CSAT scores on every call by listening to and analyzing them in real-time. You can also combine the Ai CSAT with SMS surveys for maximum accuracy.

Its users have claimed it has helped their customer experience teams make more aware of how they present themselves in front of the customer. It raises the performance bar because the interaction generates customer feedback even if the customer fails to fill out the survey.

Dialpad directly integrates with critical cloud applications such as G Suite, Salesforce, and Zendesk for maximum efficiency.

Dialpad offers a 14-day free trial; you have to contact them to get a quote.

Qualtrics is a VOC for customer experience management that will help you collect feedback from multiple channels and improve the customer journey. It has an active user base of more than 13,000, and 75% of them are Fortune 500 companies. It helps you with your foundational research for building, launching, and analyzing survey research.

The features I found useful are that you can discover trends, key drivers, and customer loyalty patterns with it. It has an efficient predictive intelligence engine that will help you access prescriptive insights quickly.

Its users love Qualtrics for its simplicity—they mention it’s easy to learn and use. It has the flexibility of options regarding how users can deploy the questions and the type of questions they can ask using this software.

Qualtrics directly integrates with Thematic, Canvs AI, Amazon Connect, Canvas, Google Reviews Integrations, and Jebbit, along with other 100 tools.

Qualtrics hasn’t provided pricing information, so you need to contact their team to get an idea of this.

Confirmit is one of the best VOC software to conduct market research. It provides an end-to-end platform to help users to create, deploy, manage, and analyze the results of feedback surveys. It incorporates a range of data collection modes and full panel management features to standardize the process.

The features I find helpful are that you can streamline your CX program to centralize the data and discover insights into stories. It allows you to monitor the impact of every action on your business KPIs—so you can pivot anytime you need.

Its users love Confirmit because it’s user-friendly, flexible, and easy to learn features. And once you’re an advanced user, you can use Jscript to do anything you need to.

Confirmit hasn’t provided pricing information, so you need to contact their team to get an idea on this.

MonkeyLearn is an AI platform that helps you analyze text with machine learning and automate business workflows to save hours of manual data processing. Companies like Dell, Promoter.io, Devex, and Freshly use MonkeyLearn to improve the quality of customer experience. It helps you reduce the ticket volume by fixing any recurring issues.

A feature I find valuable is that it can extract data from email, tweets, surveys, or any text and turn it into custom visualizations. MonkeyLearn helps with information and workflow automation for the product, support, customer experience (CX), and development teams.

Its existing customers have appreciated its sentiment and keyword analysis features. You can create your project classifier and use the current model to train the rest of your data.

MonkeyLearn integrates with Zendesk, Google Sheets, Microsoft Excel, and RapidMiner through native integrations. Additionally, you can also integrate other apps through Zapier.

The pricing for MonkeyLearn starts from $299/month.