10 melhores empresas de subcontratação de atendimento ao cliente para 2026

Avaliações das melhores empresas de externalização do atendimento ao cliente

1. 

   1

   Influx

   Best for 24/7 support with no lock-in contracts

   • Not available
   • Pricing upon request

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   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Influx is a customer service outsourcing company that provides fully managed support operations, combining human agents, AI workflows, team leadership, QA, and omnichannel coverage across email, chat, voice, and social.

   Who Is Influx Best For?

   Influx is a strong fit for scaling ecommerce and SaaS brands that need to grow their support capacity quickly without building and managing an in-house team.

   Why I Picked Influx

   Influx earns its spot on my shortlist because of how seriously it treats the no-lock-in promise. Month-to-month billing with no startup fees means I can scale a team up during a product launch or peak season, then pull back without penalty. I also like the follow-the-sun model, where agents across APAC, EMEA, and the Americas rotate coverage so there's never a gap in support hours.

   Influx Key Features

   • Omnichannel support: Handle customer inquiries across email, chat, voice, and social platforms in one operation.
   • AI-driven workflows: Integrate artificial intelligence to automate tier-1 tickets and escalate complex cases to trained agents.
   • Multi-level support teams: Deploy teams that include agents, team leads, managers, and QA for full-stack service coverage.
   • Rapid deployment: Launch new support teams or operations in as little as one week from agreement.

   Influx Integrations

   Native integrations are not clearly documented. An API is available for custom integrations.

   Pros and Cons

   Pros:

   • Consistently high CSAT scores reported by clients
   • Multilingual support across 20+ languages
   • Month-to-month contracts with zero penalties

   Cons:

   • Not suited for highly technical or niche industries
   • Limited transparency around agent vetting criteria
   Learn more about Influx:

   • Check out Influx on their website
   • Read my in-depth review of Influx
2. 

   2

   Horatio

   Best for full back office support, including customer service

   • Pricing upon request

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   Horatio provides customer service outsourcing solutions tailored to assist businesses in managing customer interactions effectively across various channels. They primarily serve companies seeking dedicated support teams and advanced technology to enhance customer service operations.

   Why I picked Horatio: They offer personalized customer support tailored to your needs, including text, email, and social media management. Their low staff turnover ensures consistent quality, and their integration of technology supports efficient and accurate service delivery. This makes them an excellent choice for businesses requiring reliable back office and customer service support.

   Standout Services: They provide real-time quality assurance monitoring, ensuring your team consistently meets service standards. Their multi-channel support capabilities let you manage customer interactions seamlessly across email, chat, phone, and social platforms, helping address diverse client needs efficiently.

   Horatio Target Industries and Specializations:

   Target industries: Retail, SaaS, healthcare, hospitality, and e-commerce.

   Specialties: Multi-channel support, quality assurance, real-time feedback, AI integration, and customer satisfaction optimization.

   Pros and Cons

   Pros:

   • Multi-channel service capabilities
   • Flexible service scalability
   • Dedicated support teams tailored to your needs

   Cons:

   • May require tech onboarding time
   • Limited focus on small businesses
   Learn more about Horatio:

   • Check out Horatio on their website
3. 

   3

   Hugo Inc.

   Best 24/7 customer support with AI expertise

   • 30-day free trial available
   • From $11/hour/agent

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   Hugo is a customer support outsourcing company that manages complex workflows with dedicated teams for digitally native brands across various sectors. They offer 24/7 AI-enhanced support and omnichannel capabilities that cover phone, email, chat, text, social media, and in-app messaging. 

   Why I picked Hugo: I picked Hugo because of its ability to create highly tailored teams that act as true extensions of your business. Hugo only hires support agents with at least three years of customer service experience and who have expertise in your industry. They also support over 60 languages across five continents, making it easy to deliver consistent customer care no matter where your users are. I also like that Hugo assigns every team a dedicated QA specialist, expert trainer, and performance coach to maintain quality and consistency.

   Hugo Standout Services: Once your team is operational, regular check-ins are scheduled to ensure performance visibility and timely feedback, keeping everyone aligned and on track. Hugo also provides call center support that covers both inbound and outbound communication needs. They even offer lead generation services, helping your team turn support interactions into opportunities for business growth without needing to juggle multiple vendors.

   Hugo Target Industries and Specializations:

   Target industries: Gaming, crypto, ecommerce, health and wellness, SaaS, and fintech.

   Specialties: Multilingual customer support, general support, tech support, appointment scheduling, inbound support, outbound support, and lead generation.

   Pros and Cons

   Pros:

   • Ability to scale teams quickly
   • Experienced and well-trained support agents
   • Excellent at adapting to process changes

   Cons:

   • May require initial back-and-forth to get familiar with your company
   • May not fit with all niche industries
   Learn more about Hugo Inc.:

   • Check out Hugo Inc. on their website
   • Read my in-depth review of Hugo Inc.
4. 

   4

   SupportYourApp

   Best 24/7 compliant omnichannel customer support

   • No free trial available
   • Pricing upon request

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   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   SupportYourApp provides outsourced customer service and tech support in over 60 languages, focusing on enhancing customer satisfaction for businesses worldwide. They cater to a diverse client base, including industries such as eCommerce and tech companies.

   Why I picked SupportYourApp: You can rely on SupportYourApp for 24/7 availability, ensuring your customers receive assistance whenever they need it. Their ability to support over 60 languages makes them a versatile choice for scaling global businesses. They manage the hiring and training of support consultants, allowing your team to focus on core activities without worrying about customer service management.

   SupportYourApp Standout Services: SupportYourApp offers call center outsourcing to compliantly manage customer inquiries across multiple channels, ensuring your business maintains efficient communication with clients. Their eCommerce support helps manage order processing, returns, and customer inquiries, allowing your team to focus on growing the business.

   SupportYourApp Target Industries and Specializations:

   Target industries: eCommerce, technology, SaaS, fintech, and healthcare.

   Specialties: multilingual support, technical support, customer support, data security, and consultant training.

   Pros and Cons

   Pros:

   • Supports 60+ languages
   • 24/7 global support
   • Flexible service offerings

   Cons:

   • Little pricing transparency
   • May not fit smaller businesses
   Learn more about SupportYourApp:

   • Check out SupportYourApp on their website
   • Read my in-depth review of SupportYourApp
5. 

   5

   Simply Contact

   Best for multilingual regulated CX support

   • Pricing upon request

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   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Simply Contact is a European customer support outsourcing company that offers multilingual and multichannel services to businesses worldwide.

   Why I picked Simply Contact: I like Simply Contact for their omnichannel support system. They enable your customers to reach out through various platforms, including social networks, messengers, calls, chats, email, and bots. This flexibility ensures that your clients can choose their preferred communication method, enhancing their overall experience. 

   Simply Contact Standout Services: Simply Contact provides multilingual support in over 20 languages and data security compliance with certifications like PCI DSS, ISO 27001, and ISO 27701 (PIMS). It also offers continuous performance monitoring to optimize customer satisfaction and a solution-based approach that integrates into your existing operations.

   Simply Contact Target Industries and Specializations:

   Target industries: Fintech, travel, airlines, ecommerce, retail, government, and logistics.

   Specialties: Multilingual support, omnichannel support, inbound support, customer retention, and technical support.

   Pros and Cons

   Pros:

   • Multilingual and omnichannel support
   • Tailored services to fit unique needs​
   • Comprehensive 24/7 support coverage​

   Cons:

   • Not ideal for businesses looking for quick implementation
   • May not cover all languages
   Learn more about Simply Contact:

   • Check out Simply Contact on their website
6. 

   6

   1840 & Company

   Best for 24/7 omnichannel service

   • Pricing upon request

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   For businesses looking for a dependable customer service outsourcing partner, 1840 & Company offers flexible global hiring and a broad range of services. The company works with organizations across healthcare, finance, and retail, delivering industry-specific support focused on cost control and multilingual coverage. By sourcing talent from cost-effective regions and filling roles such as technical support agents and customer service representatives, 1840 & Company helps improve customer interactions while streamlining day-to-day operations.

   Why I Picked 1840 & Company

   I chose 1840 & Company for its ability to deliver flexible global staffing solutions across multiple industries. With operations in more than 150 countries, the company supports multilingual teams and 24/7 omnichannel service, making it well-suited for businesses expanding their customer support internationally. Its approach to sourcing talent from lower-cost regions helps reduce operating expenses without sacrificing service quality. A consistent emphasis on quality delivery and transparency further differentiates 1840 & Company in the customer service outsourcing space.

   1840 & Company Key Features

   In addition to their global reach and cost-effective solutions, 1840 & Company offers several key features that enhance your customer service operations:

   • Business Process Outsourcing (BPO): They provide fully managed customer service teams, allowing you to focus on core business activities while they handle customer interactions.
   • Back Office Support: Streamline your operations with their comprehensive back office solutions, including accounting and human resources support.
   • Contact Center Services: Benefit from their robust contact center services, designed to improve customer engagement and satisfaction.
   • Workforce Management: Ensure compliance and efficient payroll management with their global workforce solutions.

   1840 & Company Integrations

   Native integrations are not currently listed by 1840 & Company.

   Pros and Cons

   Pros:

   • Multilingual customer support coverage
   • Flexible BPO and staffing models
   • Global talent across 150 countries

   Cons:

   • Limited native software integrations
   • Pricing details not publicly listed
   Learn more about 1840 & Company:

   • Check out 1840 & Company on their website
7. 

   7

   Crescendo

   Best for automated quality assurance insights

   • Free demo available
   • From $1.25/solve

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   Customer Rating:4.9/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Crescendo is a customer service outsourcing solution built around an AI-human hybrid model, combining omnichannel AI assistants with a global Performance BPO team.

   Who Is Crescendo Best For?

   Crescendo is a strong fit for mid-market and enterprise brands that need a scalable, outsourced CX operation without sacrificing quality oversight.

   Why I Picked Crescendo

   I picked Crescendo as one of the best because its Automated Quality Management (AQM) reviews 100% of conversations across every channel, not just a random sample. What I find compelling is the customizable rubrics feature, which lets you define exactly what "quality" looks like for your brand, then score every interaction against it. The Evidence tool goes a step further, showing you the specific conversations and themes driving any quality dip, so you're never guessing about root cause.

   Crescendo Key Features

   • Performance BPO staffing: Global teams of brand-trained human agents across Manila, Honduras, Romania, and the US handle complex customer interactions that AI can't resolve.
   • Omnichannel AI assistants: AI handles customer inquiries end-to-end across chat, voice, and email channels.
   • Expert Assist: Surfaces real-time context and recommendations to human agents mid-conversation.
   • Knowledge base management: Automatically updates knowledge bases based on recurring customer inquiries.

   Crescendo Integrations

   Integrations include Talkdesk, Shopify, Salesforce, and Zendesk.

   Pros and Cons

   Pros:

   • Supports cloud storage security standards
   • Offers AI-native customer experience Insights
   • Tracks customer presentation engagement

   Cons:

   • Fewer platform notifications available
   • Limited direct operational control
   Learn more about Crescendo:

   • Check out Crescendo on their website
8. 

   8

   Upwork

   Best for a freelance customer service solution

   • Free plan available
   • From 5% service fee/contract

   Visit Website

   

   Upwork connects businesses with freelance customer service professionals, offering flexible support for various customer service tasks. They primarily serve small to mid-sized companies seeking specialized, on-demand assistance.

   Why I picked Upwork: You can find freelancers to match your specific needs, whether it's for email support, live chat, or phone-based customer service. The platform’s flexibility lets you scale your team up or down as needed. This approach works well for businesses that want affordable, adaptable customer service solutions.

   Standout Services: You can access customized freelancer matching, which helps you quickly find professionals with the skills your team needs. Their time tracking and reporting tools make it easier to monitor freelancer productivity and ensure accurate billing.

   Upwork Target Industries and Specializations:

   Target industries: Ecommerce, SaaS, healthcare, retail, and professional services.

   Specialties: Freelancer matching, customer support, time tracking, productivity monitoring, and flexible staffing.

   Pros and Cons

   Pros:

   • Cost-effective for short-term needs
   • Wide range of available skills
   • Flexible hiring options for small businesses

   Cons:

   • No standardized training across freelancers
   • Quality may vary among freelancers
   Learn more about Upwork:

   • Check out Upwork on their website
9. 

   9

   Wing

   Best for individual customer service assistants

   • From $499/month

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   Wing offers virtual assistant services that cater to a variety of business functions such as administrative support, social media management, and customer service. Their main clients are small to medium-sized businesses across industries like ecommerce, healthcare, and real estate.

   Why I picked Wing: Wing differentiates itself by providing dedicated virtual assistants through a subscription model, emphasizing efficiency and cost-effectiveness. You can rely on their efficient service, which claims to be 80% quicker and cheaper compared to traditional hiring. This makes Wing an ideal choice for individual customer service assistants looking to boost productivity without the hassle of traditional employment processes.

   Standout Services: Wing's general virtual assistant service allows you to delegate routine tasks, from calendar management to CRM updates, helping your team stay organized and focused. Additionally, their workspace app facilitates seamless communication and task management, ensuring that you and your team can easily delegate and track tasks in real-time.

   Wing Target Industries and Specializations:

   Target industries: Ecommerce, healthcare, IT, marketing, and real estate.

   Specialties: Administrative support, social media management, customer service, CRM updates, and task management.

   Pros and Cons

   Pros:

   • Comprehensive task management tools
   • Flexible working hours
   • Quick onboarding process

   Cons:

   • Cost might be high for small startups
   • Limited file sharing on part-time plan
   Learn more about Wing:

   • Check out Wing on their website
10. 

    10

    MicroSourcing

    Best for Philippines-based customer service teams

    • Pricing upon request

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    MicroSourcing provides outsourced customer service solutions from the Philippines, focusing on enhancing customer satisfaction for diverse industries. They offer dedicated teams that specialize in various levels of customer support expertise.

    Why I picked MicroSourcing: MicroSourcing stands out by offering cost-effective customer service solutions with a focus on control over staff selection and IT setup. You can save up to 70% on employment costs while benefiting from specialized skills and 24/7 support. Their services are designed to cater to your team’s specific needs, ensuring operational efficiency and improved customer satisfaction.

    Standout Services: MicroSourcing offers online support which helps your team manage customer interactions efficiently across digital platforms. Their customer complaint resolution service ensures problems are addressed promptly, reducing potential customer dissatisfaction.

    MicroSourcing Target Industries and Specializations:

    Target industries: Telecommunications, healthcare, finance, retail, and technology.

    Specialties: Customer complaint resolution, online support, staff selection control, IT setup, and 24/7 customer service.

    Pros and Cons

    Pros:

    • Cost-effective solutions
    • Control over staff selection
    • Large talent pool

    Cons:

    • Pricing not transparent
    • Mainly focuses on the Philippines
    Learn more about MicroSourcing:

    • Check out MicroSourcing on their website