10 Best AI Customer Service Software For CX Professionals

Custify is a customer success software designed primarily for SaaS businesses.It focuses on all the aspects of consumer involvement with your business including customer lifecycles, product adoption, and upsell opportunities.

Custify can automate basic customer service actions, like welcome emails, low engagement jump-starts, and personalized renewal processes.

Custify assigns health scores to each client, which identifies potentials for churn or profit and flags your team to intervene with context-specific messaging where appropriate.

Scheduled emails can be sent to sales, management, and stakeholders to keep them informed about company performance. Basic customer service solutions can be handled by their entry-level plan but upgrading will unlock project management features and workflow automations that your team may find useful.

Custify can be integrated with Slack, email, SMS, analytics solutions, and your CRM. You can also use Custify’s native API to connect with more tools.

Custify starts from $199/month and offers a free trial and a free demo.

HappyFox is an all-in-one ticketing support software that pulls all incoming customer queries from any source (email, chat, phone, and social) into one dynamic dashboard. They have the ability to outsource complex and redundant workflows to a powerful smart rules engine, meaning that even higher-difficulty queries can be handled without manual intervention. HappyFox also features task management tools, help desk reporting, a flexible knowledge base/FAQ solution, asset management, and a no-code customer support portal builder. This customizable customer portal can be SEO optimized and is available on a mobile app, all with on-brand visuals and messaging. Happyfox can be integrated with Microsoft Teams, Salesforce, Slack and other collaboration apps.Pricing for all bundles is available on request, along with a demo.

Freshdesk’s Freddy AI tool uses 30k machine learning models trained on big-data and advanced NLP models to offer enterprise-grade personalization. You can use Freshdesk’s Freddy AI bots to automate resolutions in real-time. This helps save time for both your customers and support agents. With digitized IVRs, you can collect all the context and assign your conversations to the relevant agent groups.

Freshdesk helps you connect with your customers on multiple messaging platforms and channels like WhatsApp, Facebook, LINE, Apple Business Chat, as well as your website and mobile app. This helps to streamline your support and also gives your customer the added feature of accessing help from your team from anywhere.

The feature I like the most is its proactive customer service. It anticipates when a customer needs assistance (based on user behavior like clicks, views, purchases, etc.). Based on that, it sends them messages to inform them that you are available for help. This level of customer engagement instills confidence and trust in the minds of your prospect/customer for your product and service.

Freshdesk is priced at $15 per month with an option for a 21-day free trial.

Balto is a one-of-a-kind AI customer service and sales app that assists your live call agents with resources and dynamic prompts. The feature that stands out for me is its dynamic prompts to help your live call agents and virtual assistants. It uses ML models to fetch carefully worded phrases and questions at the right time, exactly when your agent needs them. This helps cut down the time needed to search for information and enables you to give faster support to your customers.

Balto win-rate analysis tests different phrases against each other and fetches the better option automatically. This makes your agent rely not on their guts but on actual data on what makes their customer happy. Its real-time QA scores all calls and enables managers to find the root cause of low-quality calls.

Balto goes one step further to give notifications to agents for when to talk less (guilty eyes) and de-escalate tricky situations. With real-time coaching, a manager can intervene instantly for calls trending negatively.

Balto integrates out of the box with Twilio, Asterisk, CloudCall, SoftphonePro, and other similar apps.

Balto does not list pricing on its site as it is available upon custom request. You can also schedule a free demo.

TeamSupport is customer support software meant for B2B companies in that it excels at lower volume, high complexity customer support items. TeamSupport focuses on customer and ticket management but also fosters collaboration using “Water Cooler”, their internal messaging app and social network system.

TeamSupport generates a customer distress index (CDI) for each client based on how many tickets they have and their average resolution time. This tool can assess which clients might be getting frustrated, then prompting a customer service agent to intervene to keep customer satisfaction at acceptable levels.

Each client has a detailed profile of every customer interaction that shares real-time updates across your whole team. The customer and contact database is particularly useful for onboarding new agents who aren’t familiar with your customer base yet and makes team collaboration easier to achieve.

TeamSupport integrates with Slack, Microsoft Teams, Jira, Salesforce CRM, and other corporate applications.

TeamSupport costs from $50/user/month and offers a 14-day free trial.

Kustomer IQ contextualizes conversations to save time and eliminate friction between customer and your support team. Its AI-powered chatbot anticipates the customer’s problem based on keywords/phrases and fetches resolutions in the form of auto-responses. These auto-responses help resolve generic queries by fetching solutions from your knowledge base without any human involvement. With its contextual routing feature, Kustomer IQ routes the conversation to appropriate agent groups.

This ensures that the tech team gets all the IT queries and the billing team gets all the transaction queries automatically.The feature I like the most about Kustomer IQ is its intuitive visual builder. It helps in creating chatbot flows. It helps in creating exciting chatbot flows (I know I’m a nerd!), and its workflow engines help you perform complex tasks like escalating conversations and updating data.

Kustomer IQ works seamlessly with Facebook Messenger, Instagram, Twitter, Shopify, Amazon Connect, and other similar apps where your customer can connect with you. Its multi-channel support helps in streamlining customer conversations by arranging them all in one place.

Kustomer IQ is priced at $89 per month per user. You can also request a free 15-minute demo.

Keap CRM is a sales and marketing customer support software that helps you capture leads, manage invoices, and compile client data. They offer free migrations from ActiveCampaign, AWeber, ConstantContact, HubSpot, MailChimp, and Ontraport if you are looking to switch over. Features include marketing automation, a sales pipeline, a CRM database, payment collection, reporting and analytics, appointment tracking, and email campaigns.

Keap CRM is a customer service tool and CRM specifically designed for entrepreneurs. Their platform helps you build a personalized playbook to hone your goals and provides access to a community of like-minded business owners, including coaching opportunities. They host an engaged user community both on their website forum and via their Facebook group.

Keap CRM integrates with over 2500 applications, some natively and others using a paid account with Zapier.

Keap CRM starts from $79/month for one user and a 14-day free trial is available.

Jitbit’s automation rules uses the “if this, do that” module to help you automate tedious tasks and send service-level agreement (SLA) alerts. This helps in saving time to address customer requests and results in faster resolution time. Jitbit has a clean-looking ticketing system that tells you the priority level of the query, which category it belongs to, and where the query is coming from (web app, messaging platform, and so on). Jitbit also offers multilingual support with support for over 25 languages

.Jitbit’s customer self-service features include searchable FAQs and a knowledge base with built-in analytics. Its AI-powered auto-suggest feature uses machine learning natural language processing (NLP) techniques to suggest relevant articles when your customer submits a ticket. This helps customers get to a resolution faster without waiting for a live agent.

Jitbit integrates out of the box with JIRA, Dropbox, Slack, SurveyMonkey, and other similar apps.

Jitbit pricing starts at $24 per month. There is also an option for a free 21-day trial.

Kayako is a CRM software that offers customer service in multiple languages across live chat, email, Facebook, and Twitter. Over 131,000 agents currently use Kayako, including those from Sega, MTV, FedEx, General Electric Company, and Warner Brothers. Kayako focuses on cross-departmental collaboration, which is something small and medium businesses (SMBs) are better at using to the fullest. Large enterprises tend to be more siloed. With Kayako, customer questions can be viewed by all agents so that a collaborative solution can be found quickly, leveraging the experiences of the company as a whole. Then, the dedicated agent can deliver a quick, personalized response to the customer on whatever platform they prefer. Your internal “knowledge base” then becomes your whole company and your different departmental teams, siloes be darned. Kayako can be integrated with Salesforce, Slack, Shopify and other similar applications.Kayako starts at $15/user/month and a 14-day free trial is available.

AzureDesk is a robust ticket management system that can be implemented to support your customer service team by collecting and organizing the data they need to resolve customer issues. You can use customizable tags for quick ticket sorting by status, type, or priority. The private notes field is a flexible space where your team can add any relevant details that don’t fit anywhere else.

AzureDesk hosts a self-populated knowledge base for your agents and customers to lean on for common questions and issues like “I need a password reset” or “How long does standard shipping take?” The tool’s dynamic search function can even predict customer queries before they are fully typed.

Emails sent to your help desk are automatically turned into tickets so not a single customer request or issue falls through the cracks. All ticket details are compiled into a database that can then be parsed by their analytics system for actionable insight and reports.

AzureDesk can be integrated with Slack, Asana, JIRA, your email platform, and other similar apps.

AzureDesk starts at $33/user/month and comes with a 14-day free trial.