30 Best AI Customer Service Software For CX Professionals

Hiver is a modern AI customer service software that brings you all the features you need to deliver strong support in a familiar interface resembling your email inbox. You can manage omnichannel conversations (across email, live chat, WhatsApp, voice, SMS, and social media) from a panel on the left-hand side of your screen, where you can also view the status of each query and track the number of open, pending, or resolved tickets at a glance. 

Hiver is designed for sleek, modern teams that want to move fast. Given that its email-like interface is familiar to most of us, there isn’t much of a learning curve to the tool. You don’t need extensive training to get started. Setting up the tool takes a few minutes. 

The platform’s standout feature is its AI, which is embedded across all touchpoints of the customer support journey. For example, its AI Copilot helps agents respond to customers. It suggests contextual answers, drafts replies, fine-tunes tone, and rephrases messages to keep responses clear and on-brand, drawing from past conversations, internal knowledge, and stored documents. 

It also has AI Agents that help you set up autonomous workflows to handle FAQs, send follow-ups, detect thank-you closures, execute multi-step actions like refunds, and classify/route conversations by category, urgency, or sentiment. Additionally, its AI Insights turns every conversation into a learning opportunity. It helps you spot resolution bottlenecks, forecast potential issues, and surface account health risks before they escalate. Predictive models identify trends so teams can act early and continuously improve.

Hiver has integrations available with Aircall, Asana, Jira, Okta, QuickBooks, Salesforce, Slack, WhatsApp, and Zapier and 100+ other platforms.  

Tidio is a customer service platform that comes with features that help level up your customer support and in turn generate more sales. Tidio is designed and built for small businesses and trusted by 300,000+ websites worldwide today. It is delightfully easy to set up and use, so you can transform your customer service into a sales machine in no time.

With an easily accessible live chat widget, Tidio makes your business available to your customers 24/7, while AI-powered chatbots engage with them in real-time. The AI chatbot is called Lyro AI and it's designed to provide your current team with support answering common questions, while leaving your people with ample time to deal with more complex requests. If you want to try out this feature, the first 50 Lyro conversations are free.

Additionally, connect Messenger, Instagram, live chat, and email to Tidio multichannel and answer all messages from one place, also on mobile.

Tidio easily integrates with all websites and platforms like WordPress, Shopify, Wix, BigCommerce, and many others.

Tidio is free for 3 operators and up to 100 unique visitors.

Paid plans costs from $25/month and come with a 7-day free trial.

Freshdesk’s Freddy AI tool uses 30k machine learning models trained on big-data and advanced NLP models to offer enterprise-grade personalization. You can use Freshdesk’s Freddy AI bots to automate resolutions in real-time. This helps save time for both your customers and support agents. With digitized IVRs, you can collect all the context and assign your conversations to the relevant agent groups.

Freshdesk helps you connect with your customers on multiple messaging platforms and channels like WhatsApp, Facebook, LINE, Apple Business Chat, as well as your website and mobile app. This helps to streamline your support and also gives your customer the added feature of accessing help from your team from anywhere.

The feature I like the most is its proactive customer service. It anticipates when a customer needs assistance (based on user behavior like clicks, views, purchases, etc.). Based on that, it sends them messages to inform them that you are available for help. This level of customer engagement instills confidence and trust in the minds of your prospect/customer for your product and service.

Freshdesk is priced at $15 per month with an option for a 14-day free trial.

Grammarly is an AI-powered writing assistant that helps you craft clear, effective communication. It offers real-time suggestions to improve grammar, spelling, punctuation, and style across various platforms.

Grammarly's tone detector is invaluable for customer service teams. It analyzes your message's tone—like formal, friendly, or urgent—ensuring your responses align with your brand's voice and the situation's context. This helps you maintain consistency and build stronger customer relationships.

Another standout feature is Grammarly's generative AI assistance. It can compose drafts, rewrite text, and generate ideas based on your prompts and company style guide, streamlining the writing process. This is particularly useful for handling repetitive queries or creating personalized responses, enhancing efficiency and customer satisfaction.

Integrations include Slack, Outlook, Notion, Chrome, Safari, Firefox, Edge, MS Office, Google Docs, and Gmail.

Quidget is a no-code AI agent designed to provide 24/7 customer support. It can communicate fluently in over 45 languages and seamlessly transfers complex issues to your team when necessary.

When you're looking for an AI customer service tool that does more than just answer basic queries, Quidget stands out with its ability to learn from your existing content. This feature means the AI can provide more accurate and contextually relevant responses, which is crucial for maintaining the quality of customer interactions. The software is designed to handle repetitive frontline support, freeing up your team to focus on more complex issues.

Another appealing aspect of Quidget is its human handoff feature. When the AI encounters a complex issue it can't solve, it transfers the conversation to a human agent. This AI-human collaboration ensures that customer service is uninterrupted and that your team can step in when their expertise is needed. 

Integrations include Euphoric.ai, Zendesk, WhatsApp, and Slack.

Zoho Desk is a comprehensive customer support software designed to help businesses manage customer inquiries and support tickets efficiently. It offers a user-friendly interface, omnichannel support, ticket automation, and advanced analytics tools.

Zoho's AI assistant, Zia, enhances customer service by automating routine tasks, providing sentiment analysis, and offering contextual assistance to both customers and agents. This AI-driven approach not only improves operations but also ensures that customer queries are handled efficiently. The ability of Zia to tag tickets, route them to the appropriate agents, and even notify administrators of difficult situations also improves the overall response and resolution times.

Another notable feature of Zoho Desk is its robust ticket management system, which supports multichannel ticketing from emails, social media, and even instant messaging apps like WhatsApp. This multichannel support ensures that customers can reach out through their preferred communication channels.

Integrations include Google Workspace, Microsoft Office 365, Slack, Jira, Trello, Asana, Dropbox, OneDrive, Box, GitHub, Bitbucket, Zendesk, Salesforce, HubSpot, Intercom, Freshdesk, and other Zoho apps.

LiveHelpNow is a customer service and engagement platform that offers a suite of tools designed to support businesses in their interactions with customers. The platform includes live chat software for real-time communication, a ticketing system for managing customer inquiries, a knowledge base for self-service support, and a chatbot for automated responses.

LiveHelpNow's AI customer service software, particularly its chatbot feature, assists businesses by automating initial customer interactions. The AI-driven chatbot can handle routine questions and provide instant responses, which helps in managing high volumes of customer inquiries and reducing the workload on human agents. It can additionally collect preliminary information from customers, ensuring that when a live agent takes over, they are well-informed and can resolve the issue more efficiently. 

The integration of AI into LiveHelpNow's platform allows for continuous learning from customer interactions, which can lead to improved response accuracy over time. The system is also designed to integrate with existing CRM, CMS, and social media channels, providing a comprehensive omnichannel support solution.

Other integrations include Agile CRM, MailChimp, Magento, Insightly, Netsuite, Slack, Freshdesk, Salesforce, Zoho, and GetResponse.

Pricing for LiveHelpNow starts at $9/agent/month. A 30-day free trial is also included.

Zendesk is an AI-powered customer service solution that’s easy to set up, use, and scale for companies of all sizes. Zendesk serves over 130K global brands across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide It combined the colorful, fun attitude that contemporary startups love with a good product for a more-than-fair price.

Standout features of Zendesk include a robust ticketing system, omnichannel messaging and support, a contact center, easy to use workflow automations, an AI-powered chatbot, out-of-the-box reporting and analytics, and over 1,000 prebilt apps and integrations. They also have a cheaper, fundamentals plan that covers only ticketing, business rules, interaction history, reporting, and dashboards.

Integrations include Asana, Google Workspace, HubSpot, Jira, Microsoft Dynamics, Salesforce, Shopify, Slack, Trello, Zoom, and over 1200 more options on the Zendesk Marketplace.

Zendesk starts at $19/user/month and offers a 30-day free trial. Qualifying early-stage startups get Zendesk free for 6 months.

Alhena AI is a cutting-edge AI customer service software that focuses on enhancing customer experience and driving revenue. It offers a suite of tools tailored to various industries, ensuring reliable and effective interactions with customers.

I picked Alhena AI because of its AI support concierge, which automates customer support queries and reduces service costs. This feature is particularly beneficial for businesses looking to optimize their customer service operations without compromising on quality. Additionally, the AI shopping assistant guides customers through their shopping experience, boosting sales by offering personalized recommendations and support.

Another reason for choosing Alhena AI is its AI agent assist feature, which provides real-time suggestions to human agents. This not only enhances agent performance but also improves the overall efficiency of customer service operations. The voice AI capability manages phone inquiries with brand-aligned AI agents, ensuring a consistent and professional customer interaction. With these functionalities, Alhena AI stands out as a valuable tool for businesses aiming to improve their customer service.

Features include natural language processing (NLP), which understands customer intent by analyzing tone, sentiment, and context. The zero hallucination guarantee ensures that responses are based on verified content, enhancing the reliability of interactions. Another key aspect is the quick deployment, allowing businesses to have the software up and running in under 48 hours without complex setup.

Integrations include Intercom, Zendesk, Freshdesk, Gladly, Gorgias, Hubspot, Salesforce Service Cloud, Zoho SalesIQ, Zoho Desk, Shopify, WooCommerce, and Salesforce Commerce Cloud.

Custify is a customer success software designed primarily for SaaS businesses.It focuses on all the aspects of consumer involvement with your business including customer lifecycles, product adoption, and upsell opportunities.

Custify can automate basic customer service actions, like welcome emails, low engagement jump-starts, and personalized renewal processes.

Custify assigns health scores to each client, which identifies potentials for churn or profit and flags your team to intervene with context-specific messaging where appropriate.

Scheduled emails can be sent to sales, management, and stakeholders to keep them informed about company performance. Basic customer service solutions can be handled by their entry-level plan but upgrading will unlock project management features and workflow automations that your team may find useful.

Custify can be integrated with Slack, email, SMS, analytics solutions, and your CRM. You can also use Custify’s native API to connect with more tools.

Custify starts from $199/month and offers a free trial and a free demo.