19 Best Call Center Services Reviewed In 2025
Best Call Center Services Shortlist
Here's my pick of the 10 best software from the 19 tools reviewed.
Our one-on-one guidance will help you find the perfect fit.
Call center services providers usually handle things like customer support inquiries and appointment scheduling on behalf of a business that enlists their services. By outsourcing these elements of your operations, you can allocate your team’s time and resources to other tasks and avoid hiring an internal expert. But finding the right provider can be a challenge, especially with so many options available.
Using my experience with customer experience software and services, I evaluated and compared several of the top call center services providers available. From there, I compiled my results into detailed reviews to help you find the best provider for your needs.
Why Trust Our Reviews
We’ve been testing and reviewing customer experience software and services since 2020. As customer experience managers ourselves, we know how critical and difficult it is to make the right decision when selecting a provider. We invest in deep research to help our audience make better purchasing decisions.
Need expert help selecting the right tool?
With one-on-one help, we guide you to your top software options. Narrow down your software search & make a confident choice.
We’ve tested more than 2,000 tools and hundreds of service providers for different customer experience use cases, and written over 1,000 comprehensive reviews. Learn how we stay transparent & check out our review methodology.
Best Call Center Services Summary
This comparison chart summarizes pricing details for my top call center services selections to help you find the best one for your budget and business needs.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for 24/7 global support | Not available | Pricing upon request | Website | |
| 2 | Best for human-first approaches | Not available | Pricing upon request | Website | |
| 3 | Best for legal compliance | 14-day free trial + free demo available | From $38/month + $1.39/min | Website | |
| 4 | Best for tech startups | Not available | Pricing upon request | Website | |
| 5 | Best for B2B marketing | Not available | Pricing upon request | Website | |
| 6 | Best for small businesses | Not available | Pricing upon request | Website | |
| 7 | Best for multilingual support | Not available | Pricing upon request | Website | |
| 8 | Best for lead generation | Free trial available | Pricing upon request | Website | |
| 9 | Best for remote teams | Not available | Pricing upon request | Website | |
| 10 | Best for custom solutions | Not available | Pricing upon request | Website |
Best Call Center Services Providers Reviews
Below are my detailed summaries of the best call center services providers that made it onto my shortlist. My reviews offer a look at each provider’s key services, unique specialties, and pros & cons to help you find the best one for your needs.
SupportYourApp offers comprehensive call center outsourcing services designed to enhance your customer interactions. With a focus on inbound call management, they ensure your customers receive timely and effective support.
Why I picked SupportYourApp: The company offers 24/7 operations across more than 60 languages, making it highly suitable for businesses with a global clientele. Key features of their call center services include custom greeting scripts that ensure personalized customer interactions, fast call pickup times to reduce customer wait periods, and call recording for quality assurance and training purposes.
Standout Services:
They also focus on developing and updating FAQs and knowledge bases to keep information current. Regular customer satisfaction surveys are conducted to gather feedback, and detailed QA reports are provided to maintain high service quality.
Target Industries and Specializations:
Target Industries: Healthcare, ecommerce, IT, retail, and fintech.
Specialties: Multilingual, 24/7 support, call center support, technical support, help desks, and live chats.
Pros and cons
Pros:
- Range of outsourcing solutions
- Multilingual and 24/7 support
- High-quality, personalized support
Cons:
- Can take time to launch
- Potential challenges in scaling rapidly
AnswerConnect provides 24/7 live call answering, live chat support, and appointment scheduling services, primarily serving industries like e-commerce, healthcare, finance, and IT. Their main clients benefit from enhanced customer care and lead conversion through human interaction.
Why I picked AnswerConnect: AnswerConnect’s emphasis on human interaction over automation ensures that incoming calls are answered promptly and professionally. By offering 24/7 availability, AnswerConnect provides reliability that many businesses require to maintain continuous customer support. Plus, their sustainability initiative, where they plant a tree for every customer monthly, adds a unique environmental aspect to their service.
Standout Services:
AnswerConnect’s live call answering service ensures your calls are always answered by a real person, which helps build trust and maintain customer relationships. They also offer appointment scheduling that ensures your clients can book appointments anytime, reducing missed opportunities and enhancing your team's efficiency.
Target Industries and Specializations:
Target Industries: Ecommerce, healthcare, finance, legal, and IT.
Specialties: 24/7 availability, human interaction, sustainability, lead conversion, and CRM integration.
Pros and cons
Pros:
- Easy integration
- Real human interaction
- 24/7 availability
Cons:
- Additional charges for extra minutes
- Limited free interactions
SAS provides 24/7 answering services, appointment scheduling, and message taking, primarily serving small businesses and professional service firms. Their services help businesses manage customer communication efficiently without needing additional staff.
Why I picked SAS: SAS is designed for legal compliance, making them a reliable choice for industries that require strict adherence to regulations. The 24/7 answering service ensures your team never misses an important call or follow up, maintaining client satisfaction. Additionally, their appointment scheduling helps you keep organized and manage your time effectively, which is vital in regulated environments.
Standout Services:
SAS offers 24/7 live answering services, helping your business stay connected with clients around the clock, which is essential for industries with urgent needs. Plus, its secure data handling ensures that sensitive information is protected in compliance with legal and regulatory requirements, reducing risks for your business.
Target Industries and Specializations:
Target Industries: Legal, healthcare, real estate, finance, and retail.
Specialties: Live answering, legal compliance, appointment scheduling, virtual receptionist, and message taking.
Pros and cons
Pros:
- Efficient appointment scheduling
- Focus on legal compliance
- 24/7 availability
Cons:
- Dependence on external systems
- Limited self-service tools
Helpware provides digital customer experience and AI customer service, focusing on industries like ecommerce, healthcare, and fintech, which is best for tech startups. They primarily serve high-growth brands looking for concierge-level BPO services to enhance customer engagement.
Why I picked Helpware: Helpware’s focus on tech startups means they offer customizable solutions that can scale alongside your business. With their expertise in AI customer service, your team can leverage advanced technology to improve customer interactions. Additionally, the software’s emphasis on digital transformation ensures that you have the tools you need for effective customer engagement.
Standout Services:
Helpware AI customer service offers tech-driven solutions that help you provide efficient support to your customers, utilizing advanced technology to improve interactions. With back-office support, you can streamline your operations, allowing your team to focus on core business activities without worrying about administrative tasks.
Target Industries and Specializations:
Target Industries: Ecommerce, SaaS, healthcare, gaming, and fintech.
Specialties: Digital customer experience, AI customer service, back-office support, data labeling, and content control.
Pros and cons
Pros:
- Tech-focused approach
- Concierge-level service
- Customizable solutions
Cons:
- Reliance on technology
- Time zone challenges
Blue Valley Marketing offers lead generation and customer acquisition services, focusing on enhancing marketing efforts for B2B companies. They serve businesses looking to expand their client base and improve outreach strategies.
Why I picked Blue Valley Marketing: Blue Valley Marketing specialization in B2B marketing provides tailored solutions to increase your client engagement and lead conversion. With lead generation services, your team can target potential clients more effectively. Plus, their customer acquisition strategies are designed to build relationships, helping your business grow its network and reach.
Standout Services:
Blue Valley Marketing’s lead generation service helps you identify and connect with potential clients, increasing your chances of conversion. Additionally, its customer acquisition feature helps you develop strategies to nurture relationships and expand your client base, addressing the growing demand for targeted marketing.
Target Industries and Specializations:
Target Industries: Technology, finance, healthcare, manufacturing, and telecommunications.
Specialties: Lead generation, customer acquisition, B2B marketing, telemarketing, and market research.
Pros and cons
Pros:
- Customized strategies
- Effective lead generation
- Focus on B2B marketing
Cons:
- May need initial setup
- Requires long-term contracts
SureCall offers outsourced call center and communication solutions, focusing on improving connectivity and communication for small to medium-sized businesses. Their main client base includes businesses seeking reliable and cost-effective communication services.
Why I picked SureCall: SureCall’s focus on small businesses means they offer affordable solutions that cater to basic and advanced communication needs. With services tailored to improve connectivity, your team can enjoy enhanced communication without the need for extensive infrastructure. Their emphasis on customer support ensures that you have assistance whenever needed, boosting efficiency in daily operations.
Standout Services:
SureCall’s signal booster solutions are designed to enhance mobile connectivity, offering improved voice, text, and data services for your team. Plus, custom call routing makes sure your customers are connected to the right team members quickly, improving response times and customer satisfaction.
Target Industries and Specializations:
Target Industries: Telecommunications, retail, ecommerce, and automotive.
Specialties: Signal boosters, customer support, installation services, connectivity solutions, and communication enhancement.
Pros and cons
Pros:
- US-based support
- Enhanced connectivity
- Affordable solutions
Cons:
- Dependency on external infrastructure
- Limited product range
Simply Contact offers multilingual and omnichannel contact center support services, focusing on industries like travel, retail, finance, and telecommunications. They serve a diverse client base with needs for efficient communication and project management.
Why I picked Simply Contact: Simply Contact multilingual support sets them apart from many other outbound call center providers by allowing you to communicate with your customers in their preferred language. This service is particularly useful for businesses with international clients, ensuring no communication barriers disrupt service and hit customer needs. Their focus on omnichannel support also means you can reach your customers through multiple platforms, enhancing accessibility.
Standout Services:
Simply Contact’s customer support outsourcing service is tailored to meet your specific business needs, providing a scalable solution as your company grows. Additionally, with business process outsourcing, you can delegate non-core activities, allowing your team to focus on strategic growth.
Target Industries and Specializations:
Target Industries: Travel, retail, finance, telecommunications, and ecommerce.
Specialties: Multilingual support, omnichannel communication, customer data security, analytics, and customer satisfaction metrics.
Pros and cons
Pros:
- Strong data security
- Omnichannel support
- Multilingual capabilities
Cons:
- Time zone differences with support teams
- Limited geographic presence
Upcall offers outbound calling services, specializing in lead generation and customer engagement. They primarily serve businesses looking to enhance their outreach efforts and connect with potential clients effectively.
Why I picked Upcall: Upcall has a strong focus on lead generation that helps your team identify and engage with potential clients, boosting your sales pipeline. With efficient customer engagement strategies, you can maintain meaningful connections with your audience. Plus, the software’s integration capabilities allow your team to easily incorporate their services into existing systems, ensuring a smooth workflow.
Standout Services:
Upcall’s outbound calling service is designed to help your team reach out to potential clients, increasing the likelihood of successful conversions. Their customer engagement features also help you maintain regular communication with your audience, ensuring that your brand remains top-of-mind.
Target Industries and Specializations:
Target Industries: Technology, finance, healthcare, retail, and real estate.
Specialties: Lead generation, outbound calling, customer engagement, sales support, and data integration.
Pros and cons
Pros:
- Scalable service options
- Customizable call scripts
- Effective lead generation
Cons:
- May need additional training
- Limited inbound call center services
AnswerForce offers 24/7 live call center solutions, virtual receptionists, and appointment scheduling to support businesses in maintaining customer engagement. They primarily serve small to medium-sized businesses that require constant connectivity with their clients which makes it the best for remote teams.
Why I picked AnswerForce: AnswerForce focuses on remote teams, enabling businesses to maintain easy communication without being tied to a physical location. With real-time, virtual receptionists, your team can ensure calls are answered professionally, even after hours. Additionally, their appointment setting feature helps manage bookings efficiently, allowing your team to stay organized and responsive.
Standout Services:
AnswerForce’s virtual receptionist service allows your business to stay connected with customers around the clock, ensuring no call goes unanswered. Appointment scheduling ensures your team can manage bookings effortlessly, making it easier to handle customer demands while working remotely.
Target Industries and Specializations:
Target Industries: Healthcare, legal, real estate, ecommerce, and finance.
Specialties: Live answering, virtual receptionists, appointment scheduling, call forwarding, and message taking.
Pros and cons
Pros:
- Flexible call handling
- Supports remote teams
- 24/7 live answering
Cons:
- Dependence on external software
- Limited reporting tools
XACT provides tailored call center software, focusing on customer support, order processing, and helpdesk services. Their main client base includes businesses looking for personalized communication strategies and support.
Why I picked XACT: XACT emphasizes custom solutions that enable you to tailor services specifically to your business needs, providing flexibility in managing customer interactions. Using dedicated account management, your team receives personalized service, ensuring that communication aligns with your brand values. Additionally, XACT's advanced technology integration means you can efficiently incorporate their services into your existing systems.
Standout Services:
XACT’s customer support service offers personalized assistance, helping your team manage client interactions effectively. Plus, with order processing, you can streamline transactions, ensuring that orders are handled quickly and accurately, which is important for maintaining customer satisfaction.
Target Industries and Specializations:
Target Industries: Retail, healthcare, technology, financial services, and education.
Specialties: Custom solutions, customer support, order processing, helpdesk services, and technology integration.
Pros and cons
Pros:
- Advanced technology integration
- Dedicated account management
- Customizable service options
Cons:
- Potential integration challenges
- Limited free trial options
Other Call Center Services
Here are some additional call center services providers that didn’t make it onto my shortlist, but are still worth checking out:
- Alorica
For healthcare industries
- Hugo
For small tech companies
- Worldwide Call Centers
For global reach
- Bluechip Call Center
For flexible pricing
- Teleperformance
For multilingual support
- ContactWorks
For personalized service
- Acquire
For offshore services
- Martal Group
For B2B lead generation
- Leadium
For sales development
What Are Call Center Services?
Call center services are outsourced solutions that handle customer interactions for businesses. They might offer things like:
- Answering customer inquiries
- Providing technical support
- Managing appointment scheduling
- Conducting outbound sales phone calls
- Handling order processing
These services are typically sought out by customer service departments, small to medium-sized businesses, and companies experiencing high call volumes. They address the need for efficient customer support and help manage communication challenges without the need for in-house staff.
Call Center Services Provider Selection Criteria
When selecting the best call center services providers to include in this list, I considered common business needs and pain points that these providers address. This included things like reducing operational costs and improving customer satisfaction. I also used the following framework to keep my evaluation structured and fair:
Core Services (25% of total score)
To be considered for inclusion in this list, each provider had to offer these basic services:
- Answering services
- Technical support
- Order processing
- Appointment scheduling
- Outbound call center services
Additional Standout Services (25% of total score)
To help further narrow down the competition, I also looked for unique or especially valuable services, such as:
- Multilingual support
- AI-driven customer interactions
- Customized reporting
- 24/7 availability
- Industry-specific solutions
- Text messages or SMS
- Notifications
Industry Experience (10% of total score)
To get a sense of the industry experience of each provider, I considered the following:
- Years in operation
- Number of industries served
- Expertise in specific sectors
- Client testimonials
- Case studies of success
Onboarding (10% of total score)
To evaluate the onboarding experience for each provider, I considered the following:
- Ease of setup
- Training offered
- Time to get started
- Availability of onboarding support
- Clarity of onboarding materials
Customer Support (10% of total score)
To assess the level of customer support each provider offers, I considered the following:
- Availability of support channels
- Response time to inquiries
- Quality of support staff
- Access to self-help resources
- Customer feedback on support
Value For Price (10% of total score)
To evaluate the pricing and potential ROI of working with each provider, I considered the following:
- Transparency of pricing
- Competitiveness against market rates
- Flexibility of pricing plans
- Alignment of cost with services offered
- Potential for cost savings
Customer Reviews (10% of total score)
To get a sense of the overall satisfaction of existing customers, I considered the following when reading customer reviews:
- Consistency of positive feedback
- Common complaints
- Praise for specific services
- Longevity of customer relationships
- Overall satisfaction ratings
How to Choose a Call Center Services Provider
It’s easy to get bogged down in long lists of services and complex pricing structures. To help you prioritize the things that matter most for your business, keep the following factors in mind:
| Factor | What to Consider |
| Business Objectives | Does the provider align with your team's goals? |
| Service Scope and SLAs | What specific services and guarantees do you need? |
| Support Availability | Is 24/7 support crucial for your operations? |
| Costs and Pricing Structure | Are the pricing plans clear and within your budget? |
| Communication and Reporting | How frequently do you need updates and reports? |
| Industry Experience | Has the provider worked with businesses in your sector? |
| Scalability | Can the services grow with your business needs? |
| Technology and Integration | Does the provider's tech integrate with your systems? |
Outbound Call Center Key Services
When selecting a call center services provider, keep an eye out for the following key services:
- Answering Services: Provides 24/7 customer interaction support, ensuring no calls are missed.
- Technical Support: Offers assistance with technical issues, helping customers resolve problems quickly.
- Order Processing: Manages customer orders efficiently, improving sales operations and customer satisfaction.
- Appointment Scheduling: Handles booking and scheduling, helping businesses stay organized and responsive.
- Outbound Calling: Facilitates proactive customer engagement, boosting lead generation and sales.
- Multilingual Support: Enables communication with a diverse customer base by offering services in multiple languages.
- AI-Driven Customer Interactions: Utilizes artificial intelligence to enhance customer experiences with automated responses.
- Customized Reporting: Provides tailored reports to track performance metrics and improve service delivery.
- Industry-Specific Solutions: Offers specialized services tailored to the needs of particular industries, ensuring relevance and effectiveness.
- 24/7 Availability: Ensures customer service is accessible at all times, providing continuous support and reliability.
Benefits of Call Center Services
Partnering with a call center services provider offers several benefits for your team and your business. Here are a few you can look forward to:
- Improved Customer Satisfaction: With 24/7 answering services and multilingual support, customers can get help whenever they need it, in their preferred language.
- Cost Savings: Outsourcing technical support and order processing reduces the need for additional in-house staff, cutting operational costs.
- Increased Efficiency: Appointment scheduling and outbound calling help manage time and resources effectively, keeping your team focused on core tasks.
- Scalability: As your business grows, call center services can expand with you, providing flexible solutions to meet changing demands.
- Enhanced Customer Engagement: AI-driven interactions and customized reporting offer personalized experiences and insights, strengthening customer relationships.
- Industry-Specific Expertise: Providers offer tailored solutions that meet the unique needs of your industry, ensuring relevant and effective service.
- Peace of Mind: With reliable support and efficient processes, you can trust that customer interactions are handled professionally and consistently.
Costs and Pricing Structures of Call Center Services
Call center services typically come at a custom price to accommodate various business needs, sizes, and circumstances. Providers generally work within one of the following pricing structures:
- Subscription-Based: Charges a recurring fee for access to services, often with tiered levels to choose from.
- Per-Minute Billing: Costs are based on the actual time spent handling calls, providing flexibility for varying call volumes.
- Per-Agent Pricing: Charges are determined by the number of call center agents needed, making it easy to scale up or down as needed.
- Project-Based: Pricing is set for specific projects, allowing for clear cost expectations for one-time or short-term initiatives.
- Pay-As-You-Go: Offers a flexible option where you only pay for the services used, ideal for businesses with fluctuating needs.
Key Factors That Influence Call Center Services Pricing
Beyond the specific pricing model, here are some additional factors that can influence the cost of call center services:
- Customization: The more tailored the service, the higher the cost due to additional setup and maintenance.
- Technology Integration: Connecting with existing systems may incur extra costs for compatibility and integration.
- Service Hours: Extended or 24/7 support typically requires higher fees due to increased staffing needs.
- Call Volume: Higher call volumes often lead to discounts but can also increase costs if additional resources are required.
- Compliance Requirements: Adhering to industry regulations or standards can add to the cost due to specialized training and processes.
- Geographic Location: The location of the service provider or your business can affect costs due to labor rates and operating expenses.
- Language Requirements: Offering multilingual support might increase costs due to the need for additional language-proficient staff.
Being aware of these factors before you start seeking out custom quotes from providers helps you get a sense of what to expect, and compare and contrast quotes more effectively.
Call Center Services FAQs
Here are some answers to common questions about call center services:
What should I expect during the onboarding process?
Can call center services handle multiple languages?
How do call center services providers ensure data security?
What are the typical contract terms for call center services?
How are call center services billed?
What's Next?
But what if you need more advice and tool suggestions? Where would you go? Well, there’s an answer to that too. Sign up for The CX Lead newsletter!