30 Best Digital Experience Monitoring Tools For 2025
10 Best Digital Experience Monitoring Tools
Here's my pick of the 10 best software from the 30 tools reviewed.
Our one-on-one guidance will help you find the perfect fit.
There are tons of digital experience monitoring tools available, and identifying the best one can be a challenge. You want to enhance your website's performance and user satisfaction by swiftly identifying and addressing any digital inefficiencies - and need to find the right tool for the job. I've got you covered! In this post, I draw from my personal experience with researching and testing leading CX software to share this list of digital experience monitoring tools.
What is a Digital Experience Monitoring Tool?
Digital experience monitoring (DEM) tools are software solutions designed to assess, monitor, and optimize the user experience on digital platforms such as websites, mobile apps, and other online services. They perform crucial functions including real-time monitoring of user interactions and system performance, full-stack visibility from the user interface to backend systems, and rapid detection of performance issues with alerting mechanisms to enable swift resolution.
DEM tools are invaluable in industries such as e-commerce, digital marketing, IT, and any industry where a stellar digital experience directly impacts customer retention and business growth. Businesses use them to identify potential issues, measure user interactions, and provide actionable insights for improved customer satisfaction and engagement.
The 10 Best Digital Experience Monitoring Tools: Pricing Comparison Chart
This comparison chart summarizes basic details about each of my top digital experience monitoring software selections. You can view pricing details and the availability of free trials or demos side-by-side to help you find the best tool for your budget and business needs.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for real-time visitor monitoring | 30-day free trial | From $15/agent/month (billed annually) | Website | |
| 2 | Best for AI-powered insights | 15-days free trial + free demo | Pricing upon request | Website | |
| 3 | Best for real-time session replay | Free demo available | Pricing upon request | Website | |
| 4 | Best for real-time user behavior insights | 14-day free trial + free plan available | From $199/month | Website | |
| 5 | Best for visualizing user interactions | Free plan available | From $39/month (billed annually) | Website | |
| 6 | Best for software analytics | Free trial + demo available | Pricing upon request | Website | |
| 7 | Best for application performance management | Free trial available | Pricing upon request | Website | |
| 8 | Best for comprehensive cloud-based monitoring | Free trial available | From $15/user/month (billed annually) | Website | |
| 9 | Best for customer success management | 14-day free trial | From $249/month (2 users + 200 customer accounts) | Website | |
| 10 | Best for monitoring digital adoption | Free plan available | From $120/month | Website |
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CRM Creatio
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
monday service
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.6 -
Issuetrak
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.1
Overviews Of The 10 Best Digital Experience Monitoring Tools
To help you find the digital experience monitoring tool for you, I’ve provided detailed summaries of my top 10 choices and explained why I included each option in this list. I’ve also highlighted their noteworthy features, pros & cons, and best use cases to help you find the best option for your needs.
Plus, I’ve included 17 additional options below, in case you’d like even more choices to consider.
LiveAgent is an omnichannel customer support software designed to improve customer service experiences for businesses across various industries. It offers an advanced ticketing system, live chat, social media integration, and built-in call center capabilities to enhance customer interactions and support processes.
Why I Picked LiveAgent: LiveAgent offers a variety of features that make it a useful digital monitoring tool for improving customer support. Its live chat functionality includes real-time visitor tracking, proactive chat invitations, and the ability to view real-time typing, which aids in timely customer engagement. Additionally, the ticket management system consolidates communications across various channels, facilitating efficient query handling.
LiveAgent also provides internal insights. Its time-tracking feature gives you detailed information on how much time your team spends on each ticket, which can help you identify bottlenecks and improve efficiency. SLA compliance reporting ensures that your team meets service-level agreements by highlighting response and resolution times.
Standout Features & Integrations:
Features include canned messages, audit logs, chat embedded tracking, real-time chat, agent collision detection, chat invitation gallery, ticket/customer insights, time rules, pause ticket routing, search and replace, predefined answers, and service-level agreements.
Integrations include WhatsApp, WordPress, Prestashop, Magento, Shopify, Mailchimp, Pipedrive, and Slack.
Pros and cons
Pros:
- Call center capabilities
- Omnichannel ticket management
- Proactive chat features to anticipate customer needs
Cons:
- Reporting is unavailable for basic plan
- Some communication channels billed separately
Dynatrace is a software intelligence platform that provides observability and advanced AIOps capabilities. By leveraging artificial intelligence, Dynatrace can offer real-time insights into your applications, infrastructure, and user experience.
Why I Picked Dynatrace: I selected Dynatrace for its exceptional ability to utilize artificial intelligence for in-depth data analysis and anomaly detection. It additionally combines AIOps with digital experience monitoring and application performance monitoring in a single platform. For example, Dynatrace's AI analyzes the impact of performance issues on end-users and business processes. It prioritizes problems based on their impact, severity, and the affected user groups or transactions. This allows IT teams to focus their efforts on resolving critical issues that have the most significant impact on user experience and business outcomes.
Dynatrace's AI-powered insights also focus on user experience analysis, capturing and analyzing user interactions and behavior. It provides insights into user journey paths, clickstreams, session anomalies, and conversion rates.
Standout Features & Integrations:
Features include automatic and intelligent observability, application performance monitoring, business analytics, and digital experience monitoring (DEM). It is also known for its Davis AI engine, which offers automatic use cases, automated problem resolution, performance optimization recommendations, and root cause analysis.
Integrations include GitLab, PagerDuty, JFrog, xMatters, Gremlin, Akamas, NeoLoad, and LaunchDarkly.
Pros and cons
Pros:
- Allows users to see end-to-end transactions
- Rich AI capabilities for data analysis and anomaly detection
- Offers responsive live chat customer support services for users
Cons:
- Customization can be complex and require expert knowledge
- Interface can be overwhelming for beginners
- Smaller organizations cannot use synthetic monitoring
Glassbox is a digital experience analytics platform that provides real-time session replay to aid businesses in understanding user behavior. Its capacity to offer in-depth visibility into customer interactions on apps and websites makes it an essential tool for businesses focusing on customer experience optimization.
Why I picked Glassbox: I chose Glassbox for its strong capabilities in capturing user sessions as they interact with a website or mobile app. The session replay feature then allows businesses to visually replay these sessions, providing a pixel-perfect playback of the user's actions, including mouse movements, clicks, form inputs, and scrolling behavior.
Session replay is also available in real-time, allowing businesses to monitor user sessions as they happen. By observing how users interact with a website or app in real-time, businesses can gain valuable information about user engagement, interests, and interactions with specific elements or features. This capacity to reveal customer behavior patterns sets Glassbox apart from many other tools in the market.
Standout Features & Integrations:
Features include user journey mapping, collaboration and sharing features, conversion funnel analysis, and issue identification and troubleshooting. GlassBox additionally ensures data privacy and compliance by allowing businesses to mask or exclude sensitive information during session replay.
Integrations include Adobe Analytics, Google Analytics, GetFeedback, SurveyMonkey, Qualtrics, Medallia, Jira, Slack, Adobe Target, and Optimizely.
Pros and cons
Pros:
- Provides robust analytics
- Business flow feature helps track KPIs
- Funnels are searchable and easy-to-use
Cons:
- Requires a learning curve to fully utilize its features
- May not be scaled for smaller businesses
- No transparent pricing structure
FullStory is a behavioral data analytics platform that offers businesses insights into user interactions and sentiments through real-time data visualization. It helps technology leaders make better, more informed, and customer-centric decisions by injecting digital behavioral data into their analytics stack, providing quality behavioral data at scale.
Why I Picked FullStory: In my opinion, FullStory stands out due to its advanced suite of features designed to enhance user experience and provide actionable insights. One of the key features is its Product Analytics, which allows businesses to delve deep into user interactions through intuitive dashboards and funnel analytics. By transforming every digital visit into actionable insights, this feature enables organizations to move closer to their customers and detect behaviors like fraud or high-value customer activity more effectively.
Another standout solution is its Behavioral Insights capability. This feature provides real-time monitoring of user interactions, offering a detailed view of how users navigate and engage with digital products. Such insights are crucial for identifying and addressing user frustrations, which can lead to increased conversion rates and improved customer satisfaction.
Standout Features & Integrations:
Features include product analytics, mobile analytics, behavioral insights, session replay, heatmaps, funnels and conversions, journey mapping, and direct data access.
Integrations include Slack, HubSpot, Google Sheets, Intercom, Jira, CopperCRM, Notion, monday.com, and Pipedrive.
Pros and cons
Pros:
- Effective support for product teams
- Data analytics and reports
- Advanced session replay
Cons:
- Limited data transfer
- Difficulty finding sessions
- Inaccurate feature potentiality
Hotjar is a digital experience monitoring tool renowned for its focus on visualization. It allows you to track and understand user behavior on your website through heatmaps, session recordings, and conversion funnels, allowing website owners and marketers to gain insights into how users interact with their website.
Why I picked Hotjar: I selected Hotjar because of its unique and visually-appealing way of representing user interactions. For example, Hotjar offers different types of heatmaps, including click heatmaps, move heatmaps, and scroll heatmaps. It additionally offers session recordings, which are video recordings of individual user sessions on your website. These recordings capture the user's mouse movement, clicks, scrolls, and other interactions, allowing you to replay and analyze their behavior.
By leveraging these visualizations, website owners and marketers can gain valuable insights into user behavior and make data-driven decisions to improve website design, layout, and overall user experience.
Standout Features & Integrations:
Features include conversion funnels, form analytics, feedback polls, surveys, behavior analytics, multi-device support, features to help recruit user testers, and feedback buttons that can be embedded into your websites.
Integrations include Slack, Jira, HubSpot, Asana, Trello, WordPress, Shopify, Webhooks, Mixpanel, and Google Analytics.
Pros and cons
Pros:
- One-stop tool for qualitative website analysis
- Offers detailed user data and actionable insights
- User-friendly, intuitive interface
Cons:
- Data storage is limited in the basic plan
- Advanced features only available at higher pricing tiers
- No free version for commercial use
New Relic is an observability platform that enables full-stack visibility and robust software analytics. With a data-driven approach, it helps businesses understand and improve their software performance. Considering its deep software analytics capabilities, New Relic is ideal for those seeking insights into their software systems.
Why I Picked New Relic: I picked New Relic for this list because of its comprehensive ability to gather, analyze, and interpret software data. It particularly stands apart for its 360-degree view of software performance, which is crucial for identifying issues and understanding user experience. For example, New Relic's distributed tracing feature allows you to track requests as they flow through different services and components in a distributed system. This provides end-to-end visibility into request paths, latency, and dependencies.
New Relic also offers mobile application monitoring capabilities, which allow you to monitor the performance and user experience of your mobile apps on different platforms and devices. You can track metrics like app crashes, response times, and user interactions to optimize the performance and usability of your mobile applications.
Standout Features & Integrations:
Features include real-time analytics, end-to-end transaction tracing, synthetic monitoring, infrastructure monitoring, application performance monitoring (APM), and customizable dashboards. It also offers features for software diagnostics, such as error tracking, performance insights, and data visualization.
Integrations include AWS, Microsoft Azure, Google Cloud Platform (GCP), Kubernetes, Prometheus, Cassandra, Elasticsearch, HiveMQ, Kafka, and Linux.
Pros and cons
Pros:
- Scalable for both small teams and large enterprises
- Provides real-time data for instant insights
- Workload features help group services for efficiency
Cons:
- The user interface can be complex for beginners
- Requires some technical expertise to maximize utility
- Official documentation is limited
AppDynamics, a part of Cisco, is a DEM solution provider that focuses on end-user monitoring (EUM) and tracking business transactions. It also offers end-to-end application performance management (APM) to help businesses ensure peak application performance.
Why I picked AppDynamics: AppDynamics made it to my list because of its extensive focus on application performance management (APM) and its clear emphasis on end-user experience and trend analysis. For example, AppDynamics provides real-time visibility into application performance metrics, transaction tracing, code-level diagnostics, and database monitoring. This allows organizations to identify performance bottlenecks, inefficient code, and database issues impacting application performance.
AppDynamics is also designed to handle large-scale, distributed environments. It can monitor applications across multiple servers, containers, and cloud platforms, including web, mobile, and desktop. This provides visibility into the performance of distributed components, enabling organizations to optimize performance in complex and dynamic architectures.
Standout Features & Integrations:
Features include end-to-end transaction tracing, alerting and proactive issue detection, cloud and microservice monitoring, and dynamic baselining. AppDynamics also allows monitoring and tracking of critical business transactions within applications. It can provide insights into transaction flow, response times, and performance metrics.
Integrations include Medallia, Moogsoft Platform, Contentsquare, Zenduty, SquaredUp, ThousandEyes, Sainapse, Squadcase, Atlassian, and Slack.
Pros and cons
Pros:
- Provides easy-to-understand graphics and visual data
- Offers customizable alert thresholds
- Simple, straightforward user interface
Cons:
- Advanced features require a steep learning curve
- Business transaction tracking can be slow
- Can be complex for beginners
Datadog is a unified, cloud-based monitoring software that provides visibility into application performance, infrastructure, and services. It particularly excels at comprehensive cloud monitoring, offering a holistic view of your entire digital ecosystem.
Why I picked Datadog: I chose Datadog for its impressive ability to deliver comprehensive overviews of cloud environments. Its unified approach sets it apart from other tools, providing a one-stop solution for cloud-based monitoring needs. For example, it alerts users on the global performance and availability of endpoints, monitors and maintains user SLAs, and validates HTTP requests to user services.
Datadog's real user monitoring (RUM) feature also collects and analyzes data from actual web application users. It provides insights into user behavior, page load times, browser breakdowns, and geographic distribution, and it overall helps optimize web application performance from a user-centric perspective.
Standout Features & Integrations:
Features include infrastructure monitoring, log management, data visualization and dashboards, collaboration and alerting features, and an application performance monitoring tool. It also provides synthetic monitoring, which allows organizations to simulate user interactions and monitor the performance of critical transactions and workflows.
Integrations include Slack, Microsoft Teams, GitLab, Jira, Workday, AWS, Microsoft Azure, Cisco, Gartner IT, and Google Cloud.
Pros and cons
Pros:
- Unified monitoring across applications and infrastructure
- Extensive cloud platform integrations
- Full-stack observability
Cons:
- Advanced log management features require higher-tier plans
- Might be overwhelming for beginners
- Higher cost compared to some competitors
Totango is a customer success platform designed to provide real-time, actionable insights about customers. It aims to assist businesses with customer success management by driving customer engagement, reducing churn, and maximizing customer lifetime value.
Why I picked Totango: I chose Totango for this list because of its ability to simplify complex customer success processes using a proactive and goal-oriented approach to managing customer relationships. For example, Totango provides tools for businesses to engage with customers proactively. This enables personalized and automated communications, such as in-app messaging, emails, and notifications, to nurture customer relationships, provide support, and drive desired actions.
Totango also enables businesses to monitor the health and engagement of their customers. It tracks various metrics and signals to assess customer satisfaction, product adoption, and usage patterns. This helps organizations identify at-risk customers and take proactive measures to mitigate churn and drive upsell opportunities.
Standout Features & Integrations:
Features include customer segmentation, role-specific success metrics, customer success workflows and playbooks, customer lifecycle management capabilities, visual dashboards, and custom reports. Totango also facilitates collaboration among customer success teams by providing a centralized platform for sharing customer information, tasks, and notes.
Integrations include Salesforce, Microsoft Outlook, Slack, HubSpot, Jira, Monday, Tableau, Stripe, Zoom, and Google Analytics.
Pros and cons
Pros:
- Automated processes free up team time for other obligations
- Helps keep track of client information and activities
- User-friendly, intuitive interface
Cons:
- Customer health parameters are not stackable
- High level of customization might lead to complexity
- Lack of transparent pricing
Compass is a digital adoption and monitoring platform designed to help your team and customers excel in digital environments. With features like application walkthroughs, a knowledge base, and AI-powered chat assistance, it ensures users have access to critical information when they need it.
Why I Picked Compass: I like that Compass offers comprehensive analytics capabilities. It tracks user behavior within your digital ecosystem, providing actionable insights into how employees or customers engage with your software and resources. This data allows you to identify bottlenecks, optimize training materials, and ensure that your team or customers are fully utilizing available features. Such monitoring ensures better adoption rates and reduces wasted investments in underutilized software.
Another reason Compass excels in digital monitoring is its ability to integrate into your existing applications. Through its browser plugin or script-based integration, Compass ensures consistent tracking and monitoring across platforms without disrupting workflows. By embedding walkthroughs and knowledge articles directly into applications, it delivers real-time guidance while capturing engagement metrics, helping you continuously improve user experiences.
Standout Features & Integrations:
Features include a document library, interactive walkthroughs with multimedia elements, AI-powered chat assistance for access to your knowledge base, and automatic triggers.
Integration with your existing tools is available through a script or the Compass extension.
Pros and cons
Pros:
- Centralized document repository
- Real-time guidance
- Tracks user behavior for actionable insights
Cons:
- AI chat relies heavily on pre-existing knowledge content
- May not cover niche monitoring needs outside training and adoption
Other Digital Experience Monitoring Tools
Below is a list of additional digital experience monitoring solutions that I considered for this list. While they didn’t make my top 10, they are still worth checking out. One of them might be the right tool for you!
- eG Innovations
For end-user experience tracking
- ControlUp
For IT infrastructure monitoring
- Elastic
For log data analysis and visualization
- Contentsquare
For customer journey analytics
- Site24x7
For real-time website monitoring
- Germain UX
For real user experience and performance monitoring
- Pingdom
For uptime and performance monitoring of web applications
- Sentry
For error tracking in real-time
- Raygun
For diagnosing performance issues across the software development lifecycle
- Splunk APM
For analyzing and visualizing application performance data
- Moogsoft
For AI-driven IT Operations (AIOps) and observability
- IBM Instana
For application performance management in microservices and cloud environments
- Centreon
For open-source IT operations monitoring
- Uptrends
For synthetic and real user monitoring
- Catchpoint
For comprehensive digital experience monitoring
- ThousandEyes
For network intelligence and cloud monitoring
- Apica
For testing and monitoring web application performance
- BMC TrueSight
For AIOps-driven automation and cost prediction
- SolarWinds AppOptics
For a combined infrastructure and application monitoring solution
- Riverbed SteelCentral
For end-to-end visibility into network and application performance
Selection Criteria for Digital Experience Monitoring Tools
Selecting the right digital experience monitoring tool is a crucial decision that can impact the performance of your websites and the satisfaction of your users. As such, I took my search for the best DEM tools very seriously. I started by developing a comprehensive list of criteria that each tool had to meet to make it onto the list. I then evaluated each tool to ensure that they met the criteria. Finally, I consulted user reviews to determine pros and cons for each tool.
My list of criteria included the following:
Core Functionalities
In order to be included on this list, all digital experience monitoring tools must perform several basic functions, such as:
- Real-time monitoring: The tool should provide real-time updates on user interactions, system performance, and errors.
- Full-stack visibility: The tool should monitor everything, from the user interface to backend systems.
- Issue detection and alerting: The tool should detect performance issues quickly and alert the team to enable prompt resolution.
Key Features
As important as basic functions are, they aren’t what makes a tool shine. To qualify for my list, the tools must include additional key features that allow them to go above and beyond in their functionality. Such features include:
- Artificial Intelligence: AI-powered tools that can offer predictive analytics and proactive problem resolution.
- Customizable dashboards: Displays and graphics that can be customized according to user needs.
- Reporting and Analytics: Detailed reports and analyses that can help the team understand performance trends and make informed decisions.
Usability
Even if you have conducted digital experience research and dealt with large volumes of data before, learning a new tool can be a lot to handle. Therefore, a good tool should come with comprehensive documentation and training resources to make onboarding as smooth as possible.
DEM tools should also provide responsive customer support that can help you solve problems that are not documented in onboarding materials. After all, resolving your tool problems quickly and easily translates directly into resolving your users’ problems quickly and easily as well.
User Interface
The massive amount of data provided by a digital experience monitoring tool can easily become overwhelming. As such, having a user interface that is easy-to-navigate and understand—and, preferably, customizable to your needs—is essential to being able to use a digital experience platform effectively. Additionally, tools should provide visual representations of data, such as graphs or charts, in order to efficiently provide your team with more intelligible insights.
Digital Experience Monitoring: Frequently Asked Questions
Digital experience monitoring can be a big task, encompassing massive amounts of data, charts, and insights. If you still need help with some of the basics—that’s okay! I have included some frequently asked questions about digital experience monitoring and digital experience monitoring tools to help you get started.
What are the benefits of using digital experience monitoring tools?
Digital experience monitoring tools provide numerous benefits, including:
- Enhanced User Experience: These tools ensure users have a seamless digital experience by constantly monitoring and optimizing application performance.
- Quick Troubleshooting: These tools help identify and resolve performance issues rapidly, minimizing the impact on the end user.
- Proactive Issue Resolution: These tools have predictive analytics that can alert you to potential issues before they become problems, enabling proactive resolution.
- Integrated View: These tools offer an integrated view of your entire application’s performance, which simplifies the management of complex, distributed systems.
- Informed Decision-Making: These tools provide detailed analytics and reporting that assist teams in making data-driven decisions to enhance their application’s performance and user experience.
How much do digital experience monitoring tools typically cost?
The cost of these tools can vary greatly depending on the scale of your operations, the specific features you require, and the vendor’s pricing model.
There are several common pricing models for these tools:
- Per User/Month: Pricing is based on the number of users.
- Per Instance: Pricing is based on the number of instances or applications being monitored.
- Data Volume: Pricing is based on the amount of data being processed or stored by the tool.
In general, pricing for digital experience monitoring tools typically ranges from $20/user/month for basic plans to over $200/user/month for more advanced features and larger infrastructures. Some high-end enterprise-level tools may even go into thousands of dollars per month based on their unique offerings and customization options.
Are there any free digital experience monitoring tools?
Yes, several vendors offer free plans or trials. For instance, New Relic provides a free tier with limited features, while tools like Dynatrace offer a time-limited free trial. These can be great options to test out the tool and see if it fits your requirements before committing to a paid plan.
What are the types of digital experience monitoring?
Digital Experience Monitoring (DEM) encompasses various techniques and tools designed to assess and monitor the user experience across digital platforms. Some different types of digital experience monitoring include:
- Real User Monitoring (RUM): RUM involves monitoring the actual experience of real users accessing a website or application.
- Synthetic Monitoring: Synthetic monitoring involves simulating user interactions with a website or application using automated scripts or bots.
- Mobile App Monitoring: Mobile app monitoring focuses on aspects such as app launch time, responsiveness, crashes, and network performance on different mobile devices and operating systems.
- Network Monitoring: Network monitoring primarily focuses on understanding the network performance and its impact on the digital experience.
- Application Performance Monitoring (APM): Application performance monitoring focuses on monitoring and optimizing the performance of specific applications or software systems.
- Log Monitoring: Log monitoring involves analyzing log files generated by servers, applications, or systems to gain insights into the performance and behavior of the digital service.
- Customer Experience Analytics: Customer experience analytics combines different data sources, such as user feedback, surveys, and behavioral analytics, to gain a holistic understanding of the customer journey.
More Digital Experience Software Reviews
Managing digital customer experience involve many moving parts. If you’re in need of more or different tools to help you manage your customers’ digital experiences—or if you just want to see what’s out there—feel free to check out some of our other articles on the subject:
- Digital Experience Platforms
- Customer Experience Management Software
- Usability Testing Tools for UX
- UX Testing Software
- Session Recording Software
Final Thoughts
After reading this article, I hope you understand that the market for digital experience monitoring tools offers a highly diverse range of options, each with unique strengths, be they in-depth analytics, AI-powered insights, or detailed log analysis. Therefore, the first step in your search for a digital experience monitoring tool should be to determine what exactly you need.
Whether you are searching for a comprehensive, low-cost solution or you need access to extremely specific features, there is a tool out there for you. Even if that tool is not on this list, hopefully I have helped you narrow down your options so that you can find your perfect solution soon.
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