Skip to main content

With so many different usability testing tools out there, figuring out which is right for your needs is tough. You know you want a tool to help you identify issues within your user experience to create user-friendly services and products, but you need to figure out which tool is best. In this article, I'll help you make your choice easier by sharing my insights on the best usability testing tools to evaluate digital products from your users' perspective to make them more effective.

What are Usability Testing Tools?

Usability testing tools are software applications that assess the usability of digital products, like websites or applications, to improve the user experience of a product. With usability testing tools, you can perform usability tests with real users, collect feedback, and analyze user interactions to find usability flaws. These tools include capabilities such as task-based testing, screen recording, participant feedback gathering, and data analysis.

Usability testing tools can help you improve your user experience (UX), increase your user satisfaction, and make your digital products more effective. Their feedback collection and analysis tools can also help you make data-driven adjustments to improve the overall user experience of your digital products while reducing development costs by identifying key issues earlier on in the development process.

Overviews of the 10 Best Usability Testing Tools

Here’s my evaluation of the best usability testing tools, including a summary of their key features, screenshots, and information on trials and pricing.

Best for generative AI-driven no-code testing

  • 14-day free trial + free plan available
  • From $900/Month
Visit Website
Rating: 5/5

testRigor is a generative AI-based intelligent test automation tool that enables you to write and execute test cases using plain English commands without any prior coding knowledge. testRigor’s AI identifies a UI element through the text visible to the end user and the element’s position on the screen. 

Why I picked testRigor: This tool allows you to create test cases in plain English by using its recorder, generative AI-based automatic test case creation, or writing out test steps yourself. You can directly import manual test cases from all test management tools and immediately automate them using testRigor’s AI engine. 

testRigor’s test cases are ultra-stable since they don't use CSS/XPath locators for element identification. These unique locators and visual testing features make it an efficient solution for usability testing. It captures screenshots, error texts, execution video recordings, logs, and MS Word/PDF test execution files. Furthermore, you can test across different browsers, devices, and operating systems to ensure that all users have a consistent experience.

testRigor Standout Features and Integrations:

Standout features include testRigor’s generative AI-powered capabilities that allow everyone on your team to build, understand, and update tests from an end-user perspective. Additionally, testRigor supports testing for complex scenarios like FA, email, database, file, Captcha, data-driven tests, QR code, geolocation, complex mathematical calculations, exploratory, and accessibility testing across web, mobile (hybrid/native), desktop, and API. 

Integrations include Jira, GitLab, Jenkins, Travis, TestRail, Kobiton, MySQL, PagerDuty, Oracle, ReportPortal, and more.

Pros and cons

Pros:

  • Analytics and reporting
  • Test data management features
  • No-code test writing

Cons:

  • Some users may find advanced plans expensive
  • Advanced customization options are limited

Best for user-focused feedback collection

  • Free version available
  • From $50/month
Visit Website
Rating: 4.9/5

Lightster is a user testing and survey platform that enables product managers, designers, and researchers to gather feedback from their target audience.

Why I picked Lightster: I like that you can use this platform as a usability testing tool for user-focused feedback collection. Lightster facilitates direct interactions with users, offering real-time reactions, ideas, and insights. These insights are crucial for validating assumptions and making informed decisions about your product.

Lightster also offers a wide range of options for these interactions to take place with your target audience, including live sessions, screen recordings, direct messaging, customer interviews, and surveys. This direct connection with users ensures that feedback is relevant and actionable, making it a valuable tool for anyone looking to gain insights into product development and overall usability.

Lightser Standout Features and Integrations:

Standout features include UX testing functionalities that allow you to observe your target audience's reactions to designs, prototypes, or products. You can also send surveys or unmoderated tests to your targeted demographic and receive responses quickly. Furthermore, Lightster enables team members to join each session, allowing for collaborative efforts in user testing and data gathering.

Integrations include Google Calendar, Outlook Calendar, and more.

Pros and cons

Pros:

  • Multiple ways to collect insights
  • User-focused feedback
  • Easy to connect directly with target audience

Cons:

  • Occasional candidate cancellations
  • Integration limitations

Best for testing concept wireframes and prototypes

  • Free demo available
  • From $499/month
Visit Website
Rating: 4.5/5

The team behind Userlytics boasts over 14 years of experience in UX research. Userlytics is a remote user testing platform that allows you to build a study, select participants, and gather UX insights. 

Why I picked Userlytics: I’m delighted at the prospect of testing your concept sketches and prototypes, even before a product goes live. Userlytics helps you to conduct prototype testing throughout the product development lifecycle (PDLC). Moreover, the Userlytics platform is compatible with popular prototyping tools like Figma and Axure. 

Userlytics helps you define the right target audience with advanced demographic filters. For instance, if your app targets middle-aged men in India, you can create a similar test audience to get highly curated testing responses.

Userlytics Standout Features and Integrations:

Standout features include integrated multimodal testing, which combines screen recording, auditory feedback, webcam recording, and eye-tracking. Userlytics also supports virtual reality (VR) testing of apps and prototypes designed for Oculus. 

Integrations include Adobe XD, Axure, Figma, and Protopie. 

Pros and cons

Pros:

  • Multimodal insights
  • Global Participant Panel
  • Flexibility in test design

Cons:

  • Occasional platform stability issues
  • Participant recruitment challenges

Best for conducting user empathy tests

  • Free plan available
  • From $80/month (billed annually)
Visit Website
Rating: 5/5

The team behind UXtweak amassed tremendous experience in UX research before building this platform. UXtweak has always been looking to add new testing tools like the first click test, preference test, prototype testing, and others.

Why I picked UXtweak: As a customer experience specialist, I relish understanding what users feel about my digital products. With UXtweak, you can leverage several user empathy tools.

One popular user empathy tool is the five second test; the objective is to gauge participants’ memory of your design after five seconds. The test results can quickly articulate how cluttered or straightforward your website UI is. As a result, UXtweak actually helps you intelligently tweak your UI.

UXtweak Standout Features and Integrations:

One standout feature is UXtweak’s robust mobile app usability testing tool that screen records participants’ interactions with your app. You can design a well-curated target user base using the Online Recruiting feature.

Integration details are currently not available.

Pros and cons

Pros:

  • Great UI/UX research tools
  • Robust prototype testing
  • Comprehensive product documentation

Cons:

  • Lack of sufficient video tutorials
  • Occasional application glitches

Best for monitoring backend application analytics

  • 14-day free trial
  • From $15/user/month (billed annually)
Visit Website
Rating: 4.3/5

Datadog offers a plethora of critical application key performance indicators (KPIs) like mean time to resolution (MTTR). The Datadog platform collects helpful metrics that are useful for different stakeholders, including IT operations, developers, security, customer support, and business.

Why I picked Datadog: I’m amazed by the number of use cases that Datadog supports. Datadog collates information from several sources, including logs, traces, metrics, and metadata. 

Datadog is an absolute blessing for your operations team, as the tool helps reduce MTTR with a full-stack visibility platform. Furthermore, Datadog offers API tests to evaluate various system layers, including HTTP, DNS, SSL, etc. In a nutshell, Datadog elegantly combines usability testing features with security prowess to precisely monitor the performance and health of your cloud infrastructure and apps. 

Datadog Standout Features and Integrations:

Standout features include full-stack observability and anomaly detection. Datadog harnesses machine learning to impart intelligent alerting and anomaly detection for proactively identifying and handling issues in real time, assuring optimal system performance and dependability.

Integrations include 25+ tools like AWS, Azure, Bonsai, Boundary, Docker, DoControl, Drata, Google Cloud, Jira, Kubernetes, New Relic, PagerDuty, Slack and others.

Pros and cons

Pros:

  • Constant updates and improvements
  • Extensive documentation and support resources
  • Intelligent alerting and anomaly detection for proactive issue resolution

Cons:

  • A slightly steep learning curve
  • Some users may find the interface overwhelming with a high volume of data

Best for automated cross-browser UI testing sequences

  • 30-day free trial
  • Prices vary by product
Visit Website
Rating: 2/5

SmartBear has a comprehensive collection of usability testing tools that serve several use cases, including UI testing, API quality testing, application stability testing, and performance bottleneck testing. SmartBear claims that its testing tools can help shorten your test cycle timelines by over 90%.

Why I picked SmartBear: As a former API developer, the sheer firepower that SmartBear packs is impressive. TestComplete, which is SmartBear’s automated UI testing tool, helps test different kinds of web applications. Additionally, SmartBear makes it easy to perform cross-browser tests in a matter of clicks. 

Testing usually involves setting up predefined test environments. BitBar, another SmartBear tool, grants you instant access to over 2,050 testing environments. Furthermore, VisualTest is another UI testing tool that leverages AI to streamline testing processes.

SmartBear Standout Features and Integrations:

SmartBear’s biggest standout feature, in my opinion, is it's easy-to-create test scripts. SmartBear’s InstaPlay Recorder helps you create and execute complex scripting transactions. BitBar enables you to simulate parallel automated tests on several devices and browsers. As a result, your testing productivity grows substantially.

Integrations include Bitbucket, Confluence, GitHub, HipChat, Jenkins, Jira, Selenium, Slack, TestRail, Trello and others.

Pros and cons

Pros:

  • Data-driven testing
  • Continuous Integration (CI) support
  • Helpful online community

Cons:

  • Occasional false positives with testing
  • Jenkins integration is slightly complicated

Best for internal UX collaboration

  • 14-day free trial
  • From $99/month
Visit Website
Rating: 5/5

Userbrain is a user testing tool that’s very easy to use. With tons of starter templates and a tester pool of over 100,000 people, it’s incredibly straightforward to design and conduct usability tests for your digital products.

Why I picked Userbrain: I’m a huge fan of internal collaboration. With Userbrain, you can effortlessly collaborate with your UX team. The platform allows you to assign tags and comments at any time stamp of the usability test recordings. Additionally, you can download comments as CSV resources to share with your team.

Userbrain’s reporting features are handy with several quantitative metrics like task completion rate and time on task. What’s remarkable is that these reports get updated in real-time as and when users complete testing your application or prototype.

Userbrain Standout Features and Integrations:

One standout feature for Userbrain is its testing scheduler that enables you to automate user testing. You can schedule weekly or monthly tests to build up the habit of user testing. Furthermore, Userbrain allows you to invite other testers (apart from the application’s tester pool). As a result, you can enroll your colleagues as testers to get their take on an application or website too. 

Integration details are currently not available.

Pros and cons

Pros:

  • Easy to set up
  • Video annotations and commenting
  • Multi-lingual support

Cons:

  • Limited interaction analytics
  • Limited testers in basic plans

Best for implementing first-click tests on websites

  • Free plan available
  • From $89/month

UsabilityHub is a renowned testing tool because of its efficient and focused insights. Leveraging a platform like UsabilityHub helps you evaluate real user data to back design decisions. The platform features several practical usability testing methods like click tests, preference tests, and navigation flow testing.

Why I picked UsabilityHub: I’m impressed by the tool’s ease of use, user-friendly design, and clear insights. I’m particularly thrilled by the first click test feature that UsabilityHub offers. You can capture users’ first clicks and measure how long users take to complete particular tasks on a webpage. As a result, you gain vital visibility into the friction your users experience while navigating a website.

UsabilityHub effectively measures the intuitiveness of user interfaces using task-based assessments. Moreover, the platform offers an effective and reliable method of analyzing user experience.

UsabilityHub Standout Features and Integrations:

Standout features include unique analysis mechanisms like card sorting, prototype testing, design surveys, and five-second tests. Preference tests collect user preferences, allowing for more informed design decisions. Flow testing is another interesting approach to website usability testing.

Integration details are currently not available.

Pros and cons

Pros:

  • Includes a variety of testing methods
  • Swift results
  • User-friendly platform

Cons:

  • Participant pool limitations
  • Limited demographic targeting

Best for carrying out tree tests

  • Free plan available
  • $166/user/month (billed annually)

The usability testing tools provided by Optimal Workshop help conduct effective and efficient user behavioral research of your digital products. Some notable tools that the platform offers include Treejack (a tree testing tool) and Reframer (a qualitative research tool).

Why I picked Optimal Workshop: Treejack, the tree testing tool of Optimal Workshop, helps determine how people get lost on your website. Reducing browsing friction can be a gamechanger in improving your online conversions. 

With Treejack, you can quickly test site structures and redesign your existing UI to improve the user experience. Additionally, Treejack generates automated insights to make data-based decisions. For instance, if you’re looking to relaunch an ecommerce site, you could conduct tree tests that include questions like “You want a refund. Where do you click?” In a nutshell, tree testing helps you evaluate the effectiveness of your website content.

Optimal Workshop Standout Features and Integrations:

One standout feature, in my opinion, is Optimal Workshop’s  intuitive qualitative research workflow. Optimal Workshop offers Reframer - a reliable tool for drawing meaningful insights from siloes of qualitative research data points. You can visualize and categorize connections between observations to discover vital user insights. Optimal Workshop also has an integrated research archive to document and leverage customer learnings. 

Integration details are currently not available.

Pros and cons

Pros:

  • Rich data visualization
  • Robust support and training
  • Versatile research tools

Cons:

  • Occasional complexity faced by research participants during surveys
  • Rare technical glitches

Best for a pay-as-you-go pricing model

  • Free demo available
  • From $30/tester

Userfeel is a remote usability testing platform allowing you to collect feedback on your website or app from people worldwide. Userfeel’s testing panel boasts over 150,000 testers proficient in 40 languages.

Why I picked Userfeel: I like the pricing model that Userfeel offers; it’s a pay-as-you-go, flexible model where you pay for each test. There’s no subscription fee, which is helpful if you seek usability testing only on rare occasions.

Userfeel features two types of user tests: moderated and unmoderated. Moderated tests are where the tester performs a solo check of your website and then records feedback. On the other hand, unmoderated user tests allow you to have a collaborative session with the tester. As a result, you can ask more detailed questions to collect more curated responses.

Userfeel Standout Features and Integrations:

Standout features include a System Usability Scale (SUS) rating that assigns your website a 0-100 usability score. Userfeel evaluates a SUS score for each usability test. You can use the SUS rating as a reliable indicator of the browsing ease on your website. Userfeel also leverages the Google Speech API to automatically transcript all usability testing sessions. Consequently, you can quickly jump to specific points in the transcript.

Integration details are currently not available.

Pros and cons

Pros:

  • No additional cost for extra team members
  • Global participant pool
  • Easy to set up

Cons:

  • Customization constraints
  • Occasional mismatch between requested and assigned participants

10 Best Usability Testing Tools Comparison Chart

This comparison chart summarizes basic details about each of my top usability testing tool selections. You can view pricing details and the availability of free trials or demos side-by-side to help you find the best tool for your budget and business needs.

Tools Price
testRigor From $900/Month
Lightster From $50/month
Userlytics From $499/month
UXtweak From $80/month (billed annually)
Datadog From $15/user/month (billed annually)
SmartBear Prices vary by product
Userbrain From $99/month
UsabilityHub From $89/month
Optimal Workshop $166/user/month (billed annually)
Userfeel From $30/tester
Preview Image - <h2 class="c-block__title b-summary-table__title c-listicle__title h3" > Compare Software Specs Side by Side</h2>

Compare Software Specs Side by Side

Use our comparison chart to review and evaluate software specs side-by-side.

Compare Software

Other Options

Here are a few more usability testing tools that didn’t make my list, but are definitely worth checking out:

Selection Criteria for Usability Testing Tools 

To create this list, I relied on my own personal experience using usability testing tools, as well as recent market data to build my initial long list of options to vet. Here’s a summary of the primary selection and evaluation criteria I used to develop my shortlist of the best usability testing tools for this article:

Core Functionalities

Here are some critical essentials that every usability testing tool has to offer to clinch a spot on my shortlist:

  • Enables you to create and customize usability tests
  • Allows you to select participants from the application provider’s talent pool
  • Facilitates report generation based on collected insights

Key Features

Apart from the functionalities mentioned above, here are some important features that make a usability testing tool more valuable. I considered these criteria while building my final shortlist:

  • Inviting third-party testers: You must be able to invite colleagues or friends to test out a digital product.
  • Template Collection: A comprehensive template collection can help you draw inspiration and start building usability tests quickly.
  • Testing mechanisms: Ideally, you should have many testing methods and at your disposal; this allows you to collect research from various perspectives.

Interesting Read: How to Recruit Users for Research Studies (With Strategies and Pro Tips) 

Usability

While endeavoring to test usability, the very usability of your testing application plays a vital role. An easy-to-use interface can go a long way in streamlining your testing efforts. I prioritized usability testing tools that ship a clean and straightforward UI.

Software Integrations

I shortlisted tools that integrate with other software systems, like collaboration and design platforms. To aid your decision-making, I’ve listed the key integrations for each tool.

Pricing

Many usability testing tools employ a per-month subscription pricing model. Most of these tools charge around $30 - $100 per user per month. However, some advanced usability testing tools catering to a more developer-based audience charge between $100 - $500 per user per month. Lastly, I’ve also mentioned each tool’s free trial availability as well.

People Also Ask

Got any queries on usability testing tools? Check out these FAQs to learn more:

Why is usability testing important?

Usability testing tools help you uncover usability issues, providing you with valuable insights into enhancing your user experience. Early identification of usability issues can help reduce development costs and go-to-market timelines. Additionally, usability testing revitalizes the conversion funnel by addressing user behavior.

Are there different types of usability testing?

Yes, there are quite a few different types of usability testing. Here are some popular ones:

  • Explorative usability testing: At the inception of new product development, explorative usability testing helps uncover potential usability issues. Consider a fitness app, for instance. The developers would conduct exploratory testing to understand how users track workouts and set goals. Consequently, they can identify areas of improvement.
  • Comparative usability testing: This testing technique primarily compares multiple designs or versions. The objective is to figure out which version yields the best usability results. A/B testing is a popular type of comparative testing.
  • Remote usability testing: When you have remote participants testing your product, remote usability testing is your go-to option. Remote usability tests are either moderated or unmoderated.
  • Benchmark usability testing: This method compares your product with the industry standard benchmark. For instance, if you are designing a music streaming application, Spotify could be your benchmark.

Need help researching user experience? Check out A Quick Guide to Choosing the Right User Experience Research Methods for Your Goals.

How does usability testing affect UX?

Usability testing helps you positively tweak the UX design of your digital products. Through usability testing, you unravel user pain points, which help roll out iterative design improvements. Moreover, usability testing enables you to experience user empathy and build products keeping the customer in mind.

Intriguing read: User Experience Website Testing: How to Do It The Smarter Way 

What’s the difference between UX testing and UAT testing?

UX testing evaluates the user experience and usability of your digital products. On the other hand, User Acceptance Testing (UAT) helps determine whether your software systems are ready for deployment. UAT emphasizes the overall functionality of your products, while UX testing is more usability-centric.

Software Reviews for Other Types of Usability Testing Tools

To save you time, here are some additional resources to help you elevate your usability testing game:

Signing Off

Selecting the right usability testing tool can help you identify pain points that appear as revelations to your product development journey. I hope my guide helps you choose the right usability testing tool that aligns with your CX goals.

Don’t forget to subscribe to our newsletter for more solutions and strategies from top customer experience strategists.