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With so many different user testing solutions available, figuring out which is right for you is tough. You know you want to test your UX more efficiently, but need to figure out which tool is best. I've got you! In this post I'll help make your choice easy, sharing my personal experiences using dozens of different UX testing tools with large teams and projects, with my picks of the best UX testing software.

What Is a UX Testing Software?

UX testing software is a digital tool that helps you understand, evaluate, and enhance the user experience of your digital products. It provides insights into how users interact with a system, identifies usability issues, and offers data-driven optimization solutions.

If you're a UX designer, product manager, or web developer, these tools can help you accomplish more intricate tasks, like benchmarking for mobile testing or handling user research on an iOS platform, ultimately empowering you to create an impeccable UX design, that target audience and test participants will appreciate. From websites and applications to interactive products, this software is a key component in facilitating a seamless and intuitive user experience.

Overviews Of The 10 Best UX Testing Software

1

UserTesting

Best for real-time feedback from targeted users

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.5
566 reviews

Free demo available

Pricing available upon request

UserTesting is a tool you'll want for real-time feedback from targeted users. It's designed to provide on-demand human insights, making it possible to receive immediate feedback from specific user groups.

Why I Picked UserTesting:

I chose UserTesting because of its real-time feedback capability. The tool sets itself apart by enabling access to targeted user groups in near real-time, which I consider invaluable for prompt and actionable insights. This makes it the best choice for those seeking immediate feedback from a specific user base.

Standout Features & Integrations:

UserTesting features live conversations that allow direct, real-time interaction with users. Additionally, it offers video feedback, note-taking, and highlight-reel creation features. When it comes to integrations, UserTesting works well with popular platforms like Jira and Slack, which help in communicating findings across the team efficiently.

Pros

  • Has robust integration capabilities
  • Enables direct conversations with users
  • Provides real-time feedback from targeted users

Cons

  • Some users may find the interface less intuitive than competing tools
  • May be more advanced than needed for very basic testing needs
  • Pricing can be relatively high for small businesses
2

Userlytics

Best for leveraging a global testing pool

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.5
86 reviews

Free demo available

From $499/month

Userlytics offers a user testing platform that allows you to harness the power of a global pool of testers. It provides the ability to run comprehensive tests across different demographics, geographies, and user profiles, making it a versatile tool for diverse user experience research.

Why I Picked Userlytics:

When I scrutinized the options for UX testing software, Userlytics stood out with its robust global tester pool. I judged its capability to access diverse user demographics as a major strength, and that differentiation led to my selection of Userlytics.

This global reach makes it, in my opinion, the 'best for leveraging a global testing pool.'

Standout Features & Integrations:

Userlytics offers unique features like Picture-in-Picture recording and the ability to test on multiple platforms (desktop, mobile, tablet). It also provides behavioral targeting and screener questions to ensure you reach your target users.

Userlytics also integrates with popular project management tools such as Trello and Jira, which can enhance your workflow efficiency.

Pros

  • Tests on multiple platforms
  • Picture-in-Picture recording
  • Access to a global tester pool

Cons

  • Higher-tier features can be costly
  • Interface may not be as intuitive
  • No monthly subscription available
3

PlaybookUX

Best for unmoderated user testing with AI analytics

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
5
6 reviews

From $49/user/month

PlaybookUX serves as a strong choice for unmoderated user testing with AI analytics. With its seamless incorporation of AI analysis, this tool turns complex user data into easily digestible, actionable insights.

Why I Picked PlaybookUX:

I picked PlaybookUX for its standout AI integration. In a world that continues to embrace digital automation, this tool aligns perfectly with modern business needs. Its approach to unmoderated user testing, paired with AI analytics, differentiates it from other tools in the market.

It truly excels in making the most of unmoderated testing sessions, offering in-depth insights without requiring constant user supervision.

Standout Features & Integrations:

PlaybookUX is unique in that it combines unmoderated user testing with AI analytics. The automated features don't stop at data collection; this tool also includes AI-powered transcription and sentiment analysis.

Its integrations are notable as well, with support for popular platforms such as Slack, Jira, and Trello, which facilitate smooth information flow across different tools in your workflow.

Pros

  • Smooth integrations with popular platforms like Slack, Jira, and Trello
  • Unmoderated user testing facilitates remote and flexible user engagement
  • Powerful AI analytics for data interpretation

Cons

  • The tool might have a learning curve for users unfamiliar with AI analytics and data interpretation
  • AI analysis, while powerful, may not capture the full nuance of human interaction and response
  • The cost might be a barrier for smaller businesses or startups
4

UserPeek

Best for comprehensive remote user testing

From $49 per month for the basic plan, and it's billed annually

UserPeek is a powerful tool that enables remote user testing for a comprehensive understanding of the user experience. With UserPeek, you can observe users as they interact with your website, app, or prototype, shedding light on usability issues and areas for improvement.

Why I Picked UserPeek:

In evaluating UserPeek, I found that it excels in facilitating end-to-end remote user testing, providing a wide array of features for robust data collection. I determined UserPeek as a standout for its ability to test with a live audience, an invaluable feature for those seeking a comprehensive understanding of real-world user interaction.

This capability contributes to my verdict of UserPeek as the 'best for comprehensive remote user testing.'

Standout Features & Integrations:

UserPeek comes with impressive features like screen and voice recording, click and mouse movement tracking, and real-time user feedback. These features together offer a holistic view of the user interaction. In terms of integrations, UserPeek works smoothly with platforms like Slack and Trello, facilitating easy sharing and team collaboration.

Pros

  • Smooth integration with collaboration tools
  • Real-time user feedback
  • Comprehensive remote user testing

Cons

  • Can be a bit complex for beginners
  • Billed annually, not monthly
  • Limited features in the basic plan
5

Loop11

Best for actionable insights with quantitative and qualitative data

From $49/user/month (billed annually)

Loop11 offers a UX testing platform that effectively merges quantitative and qualitative data to provide rich, actionable insights. Its approach to combining various data types brings depth to the understanding of user interactions and behaviors.

Why I Picked Loop11:

Loop11 caught my attention for its unique blend of both quantitative and qualitative data in UX testing. This combination gives a more holistic view of user behavior and interaction, making it the best pick for actionable insights.

I appreciated its focus on making data usable and actionable, rather than overwhelming with statistics alone.

Standout Features & Integrations:

Loop11 impresses with its features like heatmaps, conversion funnels, and user session replays, all contributing to deep user behavior insights. It also provides integrations with popular collaboration tools like Slack and project management platforms like Trello, helping you keep your team in sync.

Pros

  • Feature-rich offering with heatmaps, session replays, and more
  • Great integration options with collaboration and project management tools
  • Combines qualitative and quantitative data for deeper insights

Cons

  • Customization options could be improved
  • May have a steeper learning curve due to the multitude of features
  • Annual billing could be a commitment for some
6

UserBob

Best for quick and affordable user feedback

From $1 per minute of user testing (billed per test duration)

UserBob is a straightforward user testing tool designed to garner quick and unbiased feedback from real users. With UserBob, you're able to set tasks for testers to perform on your site, thus providing authentic reactions and observations that directly inform your UX improvements.

Why I Picked UserBob:

I chose UserBob because it offers a unique and cost-effective approach to UX testing, standing out for its affordability and speed. I judged its pay-per-minute model as a game-changer, making it accessible to even the tightest budgets. Given its focus on quick, targeted feedback, it easily tops the list as 'best for quick and affordable user feedback.'

Standout Features & Integrations:

UserBob offers an engaging feature where testers record their screen and voice as they use your website or app, providing real-time feedback. Additionally, its demographic filter allows you to target a specific audience segment for testing. UserBob seamlessly integrates with popular platforms like WordPress, Shopify, and Wix, allowing for smooth incorporation into your current toolset.

Pros

  • Targeted demographic testing
  • Real-time feedback from users
  • Affordable pay-per-minute model

Cons

  • Interface could be more intuitive
  • No free trial available
  • Lacks advanced analytics
7

Maze

Best for rapid user testing in the design phase

Free plan available

From $99/month

Maze is a brilliant tool I recommend for conducting rapid user testing in the design phase. The tool allows you to create interactive, user-testing prototypes using your design files, which can be a game-changer in the early stages of development.

Why I Picked Maze:

I picked Maze for this list mainly because it truly revolutionizes the design testing phase, offering a user-friendly platform for conducting rapid, iterative tests. Its distinct feature set and unique focus on the design phase set it apart from many other user testing tools.

Given its unique proposition and robust capabilities, I deem Maze to be an ideal choice for rapid user testing in the design phase.

Standout Features & Integrations:

Maze allows you to transform your design files into interactive, user-testing prototypes with ease. This feature, coupled with the platform's robust reporting and analytics capabilities, ensures a data-backed design process. The tool integrates well with major design tools like Sketch, Figma, and InVision, which can make the design testing phase far more efficient and integrated.

Pros

  • Allows for rapid, iterative testing in the design phase
  • Provides robust reporting and analytics capabilities
  • Integrates with major design tools for seamless testing

Cons

  • Advanced features are available only in higher-priced tiers
  • The platform mainly focuses on design, limiting its usability in later testing phases
  • Annual billing may be less flexible for some teams
8

UserZoom

Best for large-scale usability studies

Free demo available

Pricing upon request

UserZoom is a significant asset for conducting large-scale usability studies. This tool provides a comprehensive UX research platform, making it especially adept at handling extensive user studies.

Why I Picked UserZoom:

I selected UserZoom because of its capacity to manage large-scale usability studies efficiently. Compared to other tools, it has an impressive ability to collate, analyze, and present vast amounts of data in a manageable and understandable format.

The tool's focus on large-scale research positions it perfectly to handle usability studies for businesses with large user bases or complex user experiences.

Standout Features & Integrations:

UserZoom offers a robust feature set that includes automated UX research, advanced analytics, and participant sourcing. It has the capacity to carry out various types of tests including, but not limited to, remote usability testing, card sorting, and tree testing. When it comes to integrations, UserZoom works smoothly with other platforms such as Jira, UserTesting, and Optimal Workshop, further enhancing its usability.

Pros

  • Effective integration with platforms like Jira and UserTesting
  • Offers a broad range of testing types
  • Capable of managing large-scale usability studies

Cons

  • Could be complex to use for those unfamiliar with comprehensive UX research tools
  • May provide more functionality than necessary for small-scale studies
  • Higher cost compared to some other usability testing tools
9

Userfeel

Best for multilingual usability testing

Free demo available

From $30/tester

Userfeel is a UX testing platform that excels in supporting multiple languages. It provides a robust platform for conducting usability tests in various languages, allowing for more comprehensive and inclusive user feedback.

Why I Picked Userfeel:

I chose Userfeel due to its unique advantage of providing multilingual support. Compared to other platforms, Userfeel makes it easy to carry out usability tests in multiple languages, thus catering to a more global audience.

This makes Userfeel the best choice for businesses operating internationally or looking to expand their user base.

Standout Features & Integrations:

Userfeel shines with its capability to conduct tests in 40+ languages, truly embracing a global user base. It also provides features like card sorting and tree testing, which aid in designing intuitive navigation. Notably, Userfeel integrates well with project management tools like Jira and Trello, which is a plus for streamlining workflow.

Pros

  • Useful integrations with project management tools
  • Comprehensive test results with videos
  • Exceptional multilingual testing support

Cons

  • Limited customization of the test interface
  • Advanced features require a learning curve
  • Pricing is per test, not per user
10

Trymata (formerly TryMyUI)

Best for in-depth usability and UX testing

Free trial available

From $399/month (2 seats)

Trymata is an excellent tool ideal for in-depth usability and UX testing. The platform enables you to conduct comprehensive usability tests, providing actionable insights to enhance the user experience.

Why I Picked Trymata:

I selected Trymata for this list due to its in-depth focus on usability and UX testing. It allows teams to tap into a diverse pool of testers, simulating a real-world user experience, which differentiates it from many other tools. The tool's strength in in-depth testing makes it an ideal pick for usability and UX testing.

Standout Features & Integrations:

The Trymata platform enables remote usability testing with video and voice feedback, as well as demographic curation of the tester pool. These features provide rich insights into how users interact with your product. While Trymata doesn't directly integrate with many third-party services, the tool allows for CSV data export, enabling you to integrate the data with your existing workflows.

Pros

  • Video and voice feedback for comprehensive insights
  • Access to a diverse pool of testers
  • Rich, in-depth user testing capabilities

Cons

  • Higher-priced plans are required for more extensive features
  • The platform might be overkill for basic testing needs
  • Limited direct third-party integrations
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Other UX Testing Software

Below is a list of additional ux testing software that I shortlisted, but did not make it to the top 10. Definitely worth checking them out.

  1. Lookback

    Best for live moderated remote sessions

  2. Optimal Workshop

    Best for information architecture and user path analysis

  3. Crazy Egg

    Good for visualizing user behavior with heatmaps and scroll maps

  4. UserGuiding

    Good for creating interactive product tours for user onboarding

  5. UXtweak

    Good for combining usability testing with website prototyping

  6. Userbrain

    Good for continuous usability testing with a weekly flow of insights

  7. UserView

    Good for collecting video feedback for in-depth UX analysis

  8. UserInput

    Good for gaining rapid feedback on websites, apps, and more

  9. MouseStats

    Good for micro-level website analytics and playback of user sessions

  10. UsabilityHub

    Good for fast, remote user testing in the design phase

Selection Criteria For UX Testing Software

When it comes to UX and usability testing tools, the selection process can be a challenging endeavor due to the broad spectrum of tools available in the market. Having personally evaluated and tested dozens of these tools, I can confidently share the main criteria I applied in this selection. Specifically, I focused on core functionality, key features, and usability that cater to the unique needs of user testing in the design and development phases.

Core Functionality:

  • Testing Formats: The tool should support various testing formats like moderated or unmoderated sessions, remote or in-person testing, and think-aloud protocol.
  • User Feedback Collection: It should facilitate the collection of qualitative data through methods like screen recording, voice recording, and session replays.
  • Analysis and Reporting: It should provide easy-to-understand analytics, heat maps, and user path flows to make sense of user behavior.

Key Features:

  • Task Management: This includes setting up tasks for testers to accomplish during the session and keeping track of their progress.
  • Real-Time Interaction: Facilitating live communication with testers during the sessions is essential for moderated testing.
  • Integrations: The tool should integrate with prototyping tools and project management tools for a smooth workflow.

Usability:

  • Intuitive Interface: A clear and intuitive interface is critical as it affects the speed and effectiveness of setting up and executing tests.
  • Easy Onboarding: The tool should have a low learning curve so that you can get started with testing right away.
  • Customer Support: Reliable customer support is vital, especially if you encounter technical issues during a live testing session.
  • Collaborative Features: Features that support collaboration, such as shared notes, annotations, and highlights, are important for team-based projects.

People Also Ask

What are the benefits of using UX testing software?

Using UX testing software provides several key benefits.

  1. It allows you to uncover usability issues before the product goes live.
  2. It provides actionable insights into how users interact with your product.
  3. UX testing software can help you understand user behavior through heatmaps, screen recordings, and user journey replays.
  4. It can provide quantifiable data that can be used to guide design decisions. Finally, many of these tools enable real-time interaction with testers during the sessions, providing immediate feedback.

How much do UX testing tools typically cost?

Pricing for UX testing tools can vary widely, depending on their complexity and the features they offer. Some basic tools start as low as $15/user/month, while more comprehensive tools can go up to $200/user/month or more.

What are the common pricing models for UX testing tools?

The most common pricing model for UX testing tools is a subscription-based model, where users pay a monthly or yearly fee for access to the software. The pricing usually scales with the number of users or participants, as well as the number of tests conducted. There may also be different tiers of pricing, with higher-priced tiers offering more features or capabilities.

What is the range of pricing for UX testing software?

UX testing software can range from around $15/user/month at the low end for basic functionality, up to several hundred dollars per month for advanced features and capabilities. Enterprise-level packages with custom features may cost more and often require a quote from the provider.

Which are the cheapest and most expensive UX testing software?

The cheapest UX testing software includes tools like UserInput and UsabilityHub, which start at around $15/user/month. On the higher end, advanced tools like UXtweak and MouseStats can cost up to $200/user/month or more.

Are there any free UX testing tools available?

Yes, there are several UX testing tools that offer a free tier or a free trial period. These typically have limited features and capabilities compared to their paid counterparts, but they can be a good starting point for smaller teams or individuals just getting started with UX testing. Examples include UsabilityHub’s free limited tier and Userbrain’s free trial.

Other UX Testing Software Reviews

Summary


In conclusion, choosing the right UX testing software is crucial for gathering insightful and actionable user feedback during the design phase. Each tool comes with its unique strengths and caters to specific needs - be it rapid testing in the design phase, live moderated remote sessions, or in-depth usability and UX testing.

Key Takeaways:

  1. Define your Needs: Understanding your specific needs is crucial. For instance, if you're in the design phase and need quick feedback, Maze could be a viable option. If you're looking for in-depth usability and UX testing, TryMyUI would serve you better.
  2. Evaluate Core Functionality and Key Features: Different tools come with different sets of features. Some have in-built prototyping capabilities, while others offer excellent integrations with design and project management tools. Understand the core functionality and key features that are most important for your use case before making a choice.
  3. Consider the Pricing: UX testing tools come in a wide range of pricing models, from subscription-based to usage-based. Some offer free trials or free limited versions that can be helpful to start with. Carefully consider your budget and the pricing model that best fits your needs.

What Do You Think?

Absolutely, while I've made every effort to be thorough in this guide, there are undoubtedly many excellent UX testing tools out there that I may have missed. I invite you, dear readers, to share your experiences and suggest any tools you think should be included in this list. Your input is greatly appreciated and will contribute to creating a more comprehensive and useful resource for everyone.