33 Best Live Chat Software For Websites In 2025

SwiftCX is a live chat software platform that offers AI-powered automation AI agent assistance to help businesses manage real-time customer conversations. It’s designed to handle repetitive support tasks while giving the AI agents the tools to respond faster and more accurately.

Why I Picked SwiftCX: I chose SwiftCX because it uses AI not just to answer questions, but to analyze customer sentiment and intent while conversations are happening. This allows you to adjust their responses based on how customers are feeling in the moment. Its AI Copilot works behind the scenes, offering suggestions and data pulled from multiple systems to help your team resolve issues more efficiently. As a result, you can spend less time troubleshooting and more time on higher-value interactions.

SwiftCX also includes AI Insights, which reviews customer conversations to identify common themes and emerging issues. This can help you prioritize changes to your support processes, policies, or product offerings based on actual customer feedback, rather than assumptions. The platform’s customizability means you can adapt it to your team’s workflows, brand voice, and business goals as you grow.

Standout features & integrations:

Features include real-time customer sentiment analysis, AI-powered agent assistance, conversation summarization, proactive support capabilities, and flexible configuration options.

Integrations include Front, Relay.app, Delta Cargo, Census, Resolve247, Zendesk, Gorgias, Intercom, Stella Connect, Zendesk Chat, Kustomer, Shopify, Microsoft Teams, Aircall, Slack, and Amazon Connect.

Tidio is a live chat software designed to assist businesses in providing real-time customer support and boosting sales through their websites. It leverages AI to assist customer service teams in managing inquiries and support.

Why I Picked Tidio: The platform's standout feature, the Lyro AI Chatbot, can resolve customer inquiries autonomously and in multiple languages. Tidio excels as a tool for AI-driven customer service because it not only provides 24-hour support but also helps businesses scale their customer service operations with predictable costs and enhances user engagement through personalized experiences and automation.

Furthermore, the software enables businesses to manage various communication channels, including emails, live chats, and social media messages, from a single dashboard. Tidio also offers tools to track visitor activity, personalize communication, and respond quickly with features like canned responses and live typing previews. 

Standout features & integrations:

Features include live chat and help desk, analytics, customizations, video calls, mobile and desktop apps, interactive customer journeys, and smart redirections.

Integrations include Shopify, WordPress, Squarespace, Weebly, WooCommerce, Google Analytics, Klaviyo, Zendesk, Salesforce, and more.

LiveAgent is a customer support software that offers live chat functionality for websites, providing a simple and efficient way for teams to communicate with customers in real time.

Why I Picked LiveAgent: The platform stands out for its comprehensive omnichannel support, integrating live chat, ticketing, call center, social media, and knowledge base functionalities into one platform. The ability to consolidate all communication channels into a single interface makes it easier for support teams to manage and respond to customer inquiries efficiently and provide a unified customer experience. 

Furthermore, the live chat feature provides real-time communication with website visitors. It includes a fast chat widget that can be easily implemented on any website. The live chat tool supports proactive chat invitations, canned responses, and chat history, enabling agents to engage with customers as quickly as possible.

Standout features & integrations:

Features include a call center, self-service customer support, reporting and analytics, multilingual support, and workflow automation. It also offers a ticketing system with automated ticket distribution, tagging, and custom fields.

Integrations include Actinic, ActiveCampaign, ChargeDesk, ClickUp, CS-Cart, Drupal, Expression Engine, Jira, Joomla, Klaus, Klaviyo, Nicereply, Opencart, Pipedrive, Post Affiliate Pro, Quriobot, Salesforce, and more.

Salesforce Service Cloud is a comprehensive customer service solution designed to facilitate interactions between businesses and their customers. It is particularly adept at handling customer service needs for large organizations, with tools that enable service process automations, which streamlines workflows and improves service efficiency on a large scale.

Why I Picked Salesforce Service Cloud: I selected Salesforce Service Cloud for this list for its industry reputation and extensive features, which make it unmatched when it comes to automating large scale customer service processes. For example, Service Cloud leverages intelligent routing capabilities to automatically route customer inquiries to the most appropriate support agents or teams. It takes into account factors such as agent skills, availability, and workload to ensure efficient and effective case assignment.

Service Cloud also incorporates chatbot and artificial intelligence (AI) capabilities to automate customer interactions and provide instant support. AI-powered automation enables the system to understand customer intent, suggest relevant solutions, and provide personalized recommendations, enhancing the customer service experience.

Standout features & integrations:

Features include case management automations, SLA management, workflow and process automation, knowledge base creation tools, field service management, omni-channel support, and a unified service console.

Integrations include the wider Salesforce suite, Slack, Trello, Mailchimp, HubSpot CRM, Freshdesk, Twilio, Quickbase, Guru, and Helpshift.

Intercom is a conversational relationship platform that excels in personalized customer messaging across various touchpoints. It allows businesses to send customized, automated messages based on user behavior, which aligns with its distinction as best for personalized customer messaging.

Why I Picked Intercom: Intercom was a definite choice for this list due to its ability to automate personalized messages based on individual behavior and preferences. Using customer data, such as behavior, demographics, or previous interactions, businesses can segment their audience and create tailored messages that resonate with specific customer segments. This targeted approach helps increase engagement and conversion rates by delivering personalized content to individual customers or defined groups.

Intercom also provides detailed analytics and reporting on message performance. Businesses can track metrics such as open rates, click-through rates, conversion rates, and customer engagement with the messages sent through the platform.

Standout features & integrations:

Features include behavioral targeting, customer segmentation, live chat and conversational support, in-app messaging and an automated messaging platform.

It integrates well with Slack, HubSpot, Salesforce, and other tools, allowing smooth workflows and increased productivity.

Drift is a conversational marketing platform that empowers businesses to engage website visitors with real-time, personalized chat messages, creating an environment ripe for meaningful conversations.

Why I Picked Drift: What struck me about Drift is its dedication to making conversations an integral part of its marketing strategy. It's not just about basic email marketing and answering customer questions; it's about sparking meaningful chat conversations to lead customers down the sales funnel.

To this end, Drift includes targeted messaging campaigns based on visitor behavior, attributes, or specific actions taken on the website. This personalization helps deliver relevant messages and offers to visitors, increasing engagement and conversion rates. Messages can be tailored to specific segments or individual visitors to create a more personalized experience.

Standout features & integrations:

Features include lead qualification and routing functionalities, meeting scheduling, AI-driven chatbots and live chat capabilities, and analytics and reporting tools to track and measure the effectiveness of conversational marketing efforts.

Integrations include Salesforce, Salesloft, Databox, FullStory, Google Analytics, Google Workspace, HubSpot, Lokalise, Marketo, and Slack

Nextiva is a cloud-based communication system that offers voice and video calls as well as chat capabilities. Its specialty is delivering superior voice-driven customer service, making it an ideal choice for organizations seeking to prioritize telephone interactions.

Why I Picked Nextiva: Nextiva's stellar voiceover internet protocol (VoIP) phone system strongly differentiates it from its competitors. This cloud-based phone system provides advanced features such as call routing, call forwarding, auto-attendants, voicemail-to-email, and call analytics to improve customer service and streamline communication, bringing over-the-phone customer service into the internet era.

Nextiva also enables businesses to obtain virtual phone numbers, which are phone numbers not tied to a specific geographical location. Virtual phone numbers can help businesses establish a local presence in different areas, improving accessibility for customers and enhancing their overall experience.

Standout features & integrations:

Features include team messaging, video conferencing capabilities, and analytics and reporting features that provide insights into call metrics, team performance, and customer interactions.

Integrations include Salesforce, HubSpot, Zendesk, Zoho, Oracle Sales Cloud, NetSuite, SugarCRM, Lotus Notes, Microsoft Outlook, and Microsoft Teams.

Sprinklr is a unified customer experience management (Unified-CXM) platform that helps brands manage their online presence across various social media channels. Its primary focus is enhancing customer engagement on social media, making it ideal for organizations keen on leveraging social channels for customer service.

Why I Picked Sprinklr: I chose Sprinklr for this list due to its comprehensive approach to social media customer engagement. Sprinklr can effectively centralize and help users to manage customer conversations across multiple chat apps, such as Facebook Messenger, Whatsapp, and Telegram. Conversations can be assigned to specific team members, tagged for categorization, and tracked to ensure timely resolution.

Sprinklr's platform also includes workflow automation capabilities to streamline social media customer engagement processes. This allows businesses to automate repetitive tasks, such as routing, tagging, and categorizing social media conversations based on predefined rules and triggers in order to improve efficiency and ensure consistency.

Standout features & integrations:

Features include social media monitoring, social media analytics, including sentiment analysis and engagement rates, crisis management, social media publishing features, social media listening capabilities, and customer journey mapping.

Integrations include Salesforce, Microsoft Dynamics, Adobe Analytics, Bitly, Coveo, Stripe, Tableau, Form Assembly, Freshdesk KB, and Medallia.

Zoho Desk is a customer service software that allows your business to engage effectively with customers and address their needs. Its standout ability is its seamless integration with other Zoho products, offering companies that already use Zoho a streamlined, unified platform for their customer service needs.

Why I Picked Zoho Desk: Zoho Desk's distinct value lies in its ability to mesh perfectly with the Zoho ecosystem, which includes CRM, marketing, and project management. For example, businesses can create automated workflows that trigger actions in other Zoho applications based on specific support scenarios. This integration allows for synchronized data updates, automated notifications, and seamless handoffs between teams, enhancing productivity and collaboration.

Zoho Desk also integrates with Zoho SalesIQ, a live chat and website visitor tracking tool. This integration enables businesses to capture chat conversations and visitor information from Zoho SalesIQ directly into Zoho Desk. Support tickets can be created from chat interactions, ensuring a seamless transition from chat to ticket-based support.

Standout features & integrations:

Features include multi-channel support, support ticket management, knowledge base and self-service creation features, automation and workflow capabilities, reporting and analytics tools, and a customer happiness rating feature.

Integrations include Zoho tools, including Zoho CRM, Zoho Projects, and Zoho Analytics, as well as Google Workspace, Jira, Salesforce, Slack, Trello, Microsoft Teams, and Pipedrive.

Zendesk Support Suite is a robust customer service platform that centralizes your business's customer support channels into one accessible location. This enables your team to handle customer inquiries and interactions across different channels, making it ideal for multi-channel customer support.

Why I Picked Zendesk Support Suite: I selected Zendesk Support Suite due to its its ability to manage customer communications across email, chat, phone (Android/iOS), and social media all in one place, allowing agents to respond to inquiries from different channels in a centralized manner. This multichannel support capability helps businesses provide consistent and seamless customer experiences.

Zendesk's multi-channel customer support features also allow tickets to be created through various channels, centralizing them in a unified dashboard. Agents can then assign tickets, set priorities, add tags, and track ticket status to ensure timely and effective resolution.

Standout features & integrations:

Features include automated workflows, knowledge base and self service features, and reporting and analytics features that can provide insights into key metrics like ticket volume, response times, agent performance, and customer satisfaction.

Integrations include Slack, Salesforce, ProductBoard, Mailchimp, Dialpad, Watchman Monitoring, Zignatures, Textline, Trello, and Intercom.