10 Beste Formular-Builder Übersicht
Here's my pick of the 10 best software from the 22 tools reviewed.
Bei so vielen verschiedenen Formular-Buildern ist es schwierig herauszufinden, welches Tool am besten zu Ihren Anforderungen passt. Sie wissen, dass Sie ein Tool suchen, mit dem Sie schnell und einfach digitale Formulare ohne Programmierkenntnisse erstellen können, aber Sie müssen herausfinden, welche Option die beste ist. In diesem Artikel helfe ich Ihnen dabei, Ihre Auswahl zu vereinfachen, indem ich meine Einblicke zu den besten Formular-Buildern teile, um digitale Formulare einfach zu entwerfen, anzupassen und zu veröffentlichen – basierend auf meinen bisherigen Erfahrungen mit genau dieser Aufgabenstellung.
Was sind Formular-Builder?
Formular-Builder sind Tools, mit denen Nutzer individuell angepasste Formulare zur Datenerfassung erstellen können. In der Regel bieten sie eine Drag-and-Drop-Oberfläche, über die Nutzer Formularfelder hinzufügen, das Design anpassen und Einstellungen wie Validierungsregeln oder E-Mail-Benachrichtigungen konfigurieren können. Einige Formular-Builder bieten zudem erweiterte Funktionen wie die Integration mit Drittanbieter-Apps und -Diensten, Analyse- und Berichtswerkzeuge oder auch bedingte Logik, durch die Formulare sich anhand der Nutzereingaben anpassen.
Mit Formular-Buildern erstellen Sie alles, von einfachen Kontaktformularen bis hin zu komplexen mehrseitigen Umfragen. Sie eignen sich für zahlreiche Einsatzmöglichkeiten, etwa zur Sammlung von Kundenfeedback, zur Bearbeitung von Bestellungen oder zur Durchführung von Marktforschung. Mithilfe eines Formular-Builders sparen Sie Zeit, verbessern Ihre Datenerfassung und gewinnen schnell Rückmeldungen von Kunden.
Table of Contents
- Beste Software-Kurzliste
- Was sind Formularersteller?
- Spezifikationen vergleichen
- Überblick über die 10 besten Formularersteller
- Weitere Optionen
- Weitere Arten von Customer-Experience-Software
- So habe ich die besten Formularersteller ausgewählt
- Auswahlkriterien
- FAQs
- Kundendaten mit diesen Formularerstellern erfassen
Zusammenfassung: Die besten Formular-Builder
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for mobile-friendly surveys and forms | Free plan available | From $19/month | Website | |
| 2 | Best form builder to automate your survey process | Free plan available | From $34/user/month (billed annually) | Website | |
| 3 | Best form builder for a conversational approach to form-building | Free plan available | From $25/user/month (billed annually) | Website | |
| 4 | Best form builder for in-depth reporting and analysis | Free plan available | From $99/month (billed annually) | Website | |
| 5 | Best form builder with a wide range of templates | 14-day free trial | From $83/month (billed annually) | Website | |
| 6 | Best form builder for organizations to onboard customers | Free trial available | From $49/month | Website | |
| 7 | Best form builder for secure data storage | 14-day free trial | From $39.95/month | Website | |
| 8 | Best form builder with built-in AI and smart recommendations | 30-day free trial | From $6/user/month (billed annually) | Website | |
| 9 | Best form builder for lead generation and marketing | Free forever version available. | From $30/month | Website | |
| 10 | Best form builder with advanced conditional logic capability | Free demo available | From $59/year | Website |
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Hiver
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
CRM Creatio
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
monday service
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.6
Überblick über die 10 besten Formular-Builder
Unten finden Sie einfache Übersichten zu jedem Tool, damit Sie erkennen können, wodurch sich diese Formular-Builder voneinander abheben.
SurveyLegend is a web-based platform designed to facilitate the creation of custom surveys, forms, questionnaires, and polls. It emphasizes mobile responsiveness, ensuring that surveys are easily accessible and user-friendly on mobile devices, which is a key consideration given the increasing prevalence of mobile internet usage.
Why I picked SurveyLegend: I chose SurveyLegend as a tool for form builders after carefully considering its user-friendly interface and visually appealing design options. What makes SurveyLegend different is its emphasis on creating surveys that are not only functional but also aesthetically pleasing, with a variety of templates, media options, and question types that cater to diverse needs. I believe the tool is best for mobile-friendly surveys because it provides features specifically designed for mobile users.
SurveyLegend Standout Features and Integrations
Features: SurveyLegend provides a user-friendly platform for creating forms with a drag-and-drop interface, enabling the addition of various elements without coding skills. It supports multilingual surveys and forms, allowing for a broader reach, and offers white-label options for a customized experience. The tool includes diverse question types, media enhancements, and live analytics for real-time data visibility.
Integrations: SurveyLegend integrates with Google Sheets, allowing users to automatically send survey data to a spreadsheet. It also offers integration with Mailchimp, enabling users to populate email lists directly from survey responses. Additionally, SurveyLegend can generate leads in Salesforce from survey entries, facilitating the management of customer information and interactions.
Pros and cons
Pros:
- Survey interface is designed to be touch-friendly
- Quick and easy set up
- Supports over 50 languages
Cons:
- Advanced features only available in paid plans
- No API for custom integrations
Jotform Enterprise is a survey-building software that allows you to create and distribute a survey easily. You can use the surveys to collect feedback from customers, product users, employees, or any other group that you'd like to understand better.
Why I picked Jotform Enterprise: If you'd like to automate your survey process, this platform is a good choice. You can implement conditional logic in your surveys for a personalized form experience, and generate reports on survey responses easily. The large bank of survey templates helps you quickly draft and publish a survey, or you can build one collaboratively from scratch in the system's shared workspace.
To ensure every person on your team has the right level of access, you can establish various permissions and roles. Surveys can be shared through several channels including email, business apps, and websites. Upon distribution, you can instantly start collecting responses from participants.
Jotform Enterprise Standout Features and Integrations
Features include mobile data collection, custom urls, secure cloud storage, workflow automations, conditional logic, multiple users, form signing, an admin console, customization, and industry-leading security.
Integrations include Airtable, Asana, Dropbox, Google Drive, Google Sheets, Mailchimp, Microsoft Teams, Salesforce, Slack, and Trello. An API is also available to build custom integrations.
Pros and cons
Pros:
- A robust solution suitable for enterprise needs
- Custom branding options
- High level of security
Cons:
- Inflexible subscription plans
- Lack of transparent pricing
Typeform
Best form builder for a conversational approach to form-building
Typeform is a powerful form builder that helps users to create visually appealing and engaging forms, questionnaires, surveys, quizzes, etc.
“When I realized that we could make a quiz using Typeform and score users, we ran actual contests on the platform at scale,” shares Ritika Dubash, CEO & Founder, HowToDigital. “The fact that it integrates with many tools for data capture and analysis makes it particularly useful for automation. The cherry on top was when marketers realized they can build entire landing pages on this to qualify their leads.”
Why I picked Typeform: One of the best features of Typeform is conditional logic. Users can tailor the form's questions based on the user's responses, creating a more customized and engaging user experience.
Let's say you are creating a survey to collect feedback on a product. If the user rates the product as "satisfied" or "very satisfied," you might want to ask what specific features they liked. However, if the user rates the product as "unsatisfied" or "very unsatisfied," you might want to ask what specific areas they think need improvement.
Typeform is excellent for businesses and organizations that wish to collect information from customers, employees, or stakeholders. Other significant platform features include conditional logic, integration with third-party applications, and the ability to add multimedia elements to forms.
Typeform Standout Features and Integrations
Features include question branching, calculator, respondent email notifications, webhooks, custom subdomain, custom meta description, brand kit, and live chat.
Integrations include Slack, Google Sheets, Mailchimp, Zapier, Airtable, Google Analytics, ActiveCampaign, Hubspot, and Salesforce. You can also connect through Zapier to unlock more integrations, which may require a separate paid plan.
Pros and cons
Pros:
- Integrates with popular tools
- Conversational approach
- Interface is simple and straightforward
Cons:
- Limited analytics
- Image placement needs improvement
SurveyMonkey is an online survey tool that caters to many users, including businesses, researchers, and individuals. It provides a powerful set of features and robust reporting capabilities.
Why I picked SurveyMonkey: SurveyMonkey's Kiosk Mode is a powerful feature that allows users to collect survey responses in both offline and online modes, making it ideal for use at events, trade shows, and other locations where internet connectivity may be limited.
With Kiosk Mode, users can set up a dedicated device or computer to run their survey continuously, ensuring a steady flow of responses. Additionally, the feature automatically displays a new survey after completing each one, making it easy to collect feedback and insights quickly and efficiently.
Another strength of SurveyMonkey is the reporting dashboard and analytics feature. It allows users to visualize and analyze survey data, providing a wide range of customizable graphs, charts, and other visual aids.
With real-time results and customizable dashboards, users can track their survey's progress and make informed decisions based on the data collected. The analytics feature also provides advanced features such as cross-tabulations and trend analysis, giving users a deeper understanding of their data and helping them uncover valuable insights.
SurveyMonkey Standout Features and Integrations
Features include conditional logic, customizable branding, customizable fields, customizable forms, customizable questions, data analysis tools, data import or export, email management, feedback management, mobile survey, NPS survey structure, and performance metrics.
Integrations include Salesforce, Marketo, Eloqua, HubSpot, Microsoft Teams, Google Drive, Zapier, Google Forms, Zoom, Zendesk, and other software options.
Pros and cons
Pros:
- Enables secure sharing
- Good customization options
- Good for market research
Cons:
- Limited survey designs
- No free trial
Formstack is a data collection software that helps users create advanced forms and surveys.
Why I picked Formstack: Formstack's impressive array of mobile-friendly templates, organized by industry allows for quick and easy form creation. They have templates in multiple categories, such as education, healthcare, sales, etc. You can also add, delete, and rearrange fields and change style themes of the templates.
Sharing options are plentiful, with the ability to share forms through links, QR codes, WordPress plugins, custom subdomains, or website embedding. In addition, the software's advanced data analytics and reporting features enable users to visualize data and identify bottlenecks in form completion to optimize conversion rates.
Formstack Standout Features and Integrations
Features include drag-and-drop form builder, custom branding, conditional logic, data encryption, smart lists, single sign-on, SSO-powered field prefill, HTML forms and data encryption.
Integrations include AWeber, Act-On, Active Campaign, Adobe Sign, Airtable, Bamboo HR, BigCommerce, Campaign Monitor, Chargebee, Chargify, and other software options.
Pros and cons
Pros:
- Allows A/B testing
- Easy to use interface
- Helpful community forum and resource center
Cons:
- Expensive pricing
- Allows creation of limited forms
Under.io is an e-signature and form-building software designed to make form creation and signature collection straightforward for businesses of all sizes. Its platform focuses on simplifying complex document workflows by enabling users to create forms that seamlessly collect responses and signatures in one place.
Why I picked Under.io: What makes Under.io a good form builder is its feature set specifically geared toward building flexible, customizable forms. I like that it provides the ability to build conditional logic into your forms without needing coding expertise, allowing you to tailor questions based on previous responses. This makes it easy to guide users through complex forms without overwhelming them, especially when onboarding customers.
Under.io Standout Features and Integrations
Features include templates that you can modify to fit your needs, reducing the time spent starting from scratch. It supports multi-language forms, so you can easily create documents for an international audience without worrying about translation errors. Another helpful feature is its analytics dashboard, which gives you a clear picture of how your forms perform.
Integrations are available with over 20 CRMs, including HubSpot and Salesforce. Users can also export out of the system and build their own integrations.
Pros and cons
Pros:
- Templates help with frequently used contracts, forms, and applications
- Document verification ensures legal compliance
- Customizable, no-code logic form-building
Cons:
- No mobile app for signing on the go
- Limited offline functionality
Formsite is an online form builder for small to medium-sized businesses, non-profits, educational institutions, and individuals who need to create GDPR-compliant forms for their organizations.
Why I picked Formsite: One of the best aspects of Formsite is its ability to segment data based on user responses. This makes it easy to analyze data based on variables, such as demographic information or specific questions. Additionally, Formsite's analytics dashboard provides real-time data on form performance, allowing businesses to identify areas that may need improvement quickly.
Formsite is an ideal tool for businesses that require more advanced form-building capabilities, such as conditional logic, calculations, and multi-page forms. It's especially well-suited for businesses in healthcare, finance, and education that need to collect sensitive data and require secure form handling and data storage.
Formsite Standout Features and Integrations
Features include workflow management, web forms, visual analytics, URL customization, survey builder, search or filter, SSL security, rules-based workflow, reporting or analytics, real-time notifications, workflow automation, multi-channel distribution, file storage, and feedback management.
Integrations include PayPal, Stripe, Braintree, Google Calendar, Constant Contact, DocuSign, Zapier, OneDrive, Box, Slack, and other software options.
Pros and cons
Pros:
- Good range of form fields
- Advanced form workflows
- Advanced form security
Cons:
- Limited form templates
- Steep learning curve
Microsoft Forms is a free form creator in the Microsoft Office suite of productivity tools. It is available to users with a Microsoft Office 365 account.
Why I picked Microsoft Forms: Microsoft Forms offers a built-in AI and smart recommendations feature that is designed to make it easier for users to create surveys and quizzes. The AI feature uses machine learning algorithms to analyze the data and provide intelligent recommendations for improving the questions and design of the survey or quiz.
For example, when users create a quiz or survey, the AI feature suggests alternative wording for questions or recommends changes to the answer options based on the response data. The AI feature also provides insights into responses and helps identify patterns or trends.
Another significant aspect of Microsoft Forms is the Responses feature, which helps users view and analyze their survey or quiz results. When participants complete a survey or quiz, their responses are collected and stored in the responses tab, accessible to the survey creator.
The responses tab provides users with a detailed view of the data collected, including individual responses to each question and an overall summary of the results. Users can also view the data in graphical forms, such as pie charts, bar graphs, or histograms, making it easy to analyze and interpret the results.
Microsoft Forms Standout Features and Integrations
Features include customizable fields, customizable forms, feedback management, file storage, forms creation and design, forms management, live results sharing, multi-channel distribution, reporting or analytics, survey builder, survey or poll management, surveys and feedback, template management, and web forms.
Integrations include Azure Data Explorer, Azure DevOps, Amazon RedShift, Asana, BigQuery, Box, Domo, Dynamics 365, Favro, GitHub, GitLab, and other software options. You can also connect through Zapier to unlock more integrations but that may require a separate paid plan.
Pros and cons
Pros:
- Native integration with other Microsoft Apps
- Accessible from any device
- Easy to use
Cons:
- Limited customizations
- Lacks rich text editing
Hubspot CRM offers a free form builder as part of its Marketing Hub. The tool helps users collect data for marketing and sales-related purposes.
Why I picked Hubspot form builder: The best thing about Hubspot form builder is that it is a part of Hubspot CRM, which enables users to capture and organize leads. Also, the integration allows users to take advantage of other HubSpot tools, like lead scoring, lead nurturing, and marketing automation.
The tool also offers advanced form field options, including adding conditional logic, setting validation rules, and creating multi-step forms. These features allow users to create more engaging and interactive forms, making it easier to capture lead data and encourage form completions.
Hubspot Form Builder Standout Features and Integrations
Features include a drag-and-drop form builder, smart form fields, progressive profiling, activity tracking, API, real-time collaboration features, conditional logic, and mobile-optimized forms.
Integrations include Wistia, Databox, Seventh Sense, Zerys, PandaDoc, Aircall, Oz Content, Kixie, Gatsby.ai, Merlin Guides, and other software options.
Pros and cons
Pros:
- Extensive integrations
- Good customer support
- Syncs with Hubspot CRM
Cons:
- Not offered as a standalone tool
- Learning curve for new users
Gravity Forms is a powerful WordPress plugin designed for businesses and website owners who need a flexible and user-friendly solution to create custom forms and collect data from their website visitors. You can also use it to collect payments or develop surveys.
Why I picked Gravity Forms: One of the standout features of Gravity Forms is its advanced conditional logic capability, which allows users to create highly customized and dynamic forms that adjust based on a user's responses. This means that users can create complex forms with conditional fields, sections, and pages that change based on the user's input, making the form more personalized.
You can choose from various templates or create one from scratch to create a form. Moreover, Gravity Forms allows users to easily embed forms into their WordPress posts and pages and on other websites using a shortcode or widget. The plugin also includes a comprehensive form entry management system, allowing users to view, filter, and export form submissions for easy analysis and reporting.
Gravity Forms Standout Features and Integrations
Features include drag-and-drop builder, form import, multi-column layouts, paginated forms, responsive forms, conditional logic, custom form CSS, field validation, API & webhooks, data routing, dynamic field values, surveys, and payment processor integration.
Integrations include Hubspot, 2Checkout, ActiveCampaign, Agile CRM, Akismet, AWeber, Breeze, Campaign Monitor, Capsule CRM, Chained Selects, and other software options.
Pros and cons
Pros:
- Extensive documentation
- Wide array of integrations
- Good customer support
Cons:
- WordPress dependency
- Documentation lacks videos
Weitere Optionen
Hier sind einige weitere Optionen, die es nicht in die Liste der besten Formular-Builder geschafft haben:
- Google Forms
Form builder with native integration to other G suite products
- Mailchimp Form Builder
Form builder for ease of use
- WPForms
Form builder with an intuitive drag-and-drop interface
- FastFieldForms
Form builder for mobile data collection
- Paperform
A user-friendly form builder for creating online forms, surveys, and quizzes
- SurveySparrow
A survey platform for creating engaging and interactive surveys
- Wufoo
For small businesses and creative professionals.
- 123FormBuilder
An online form builder with a focus on user-friendliness and ease of use
- forms.app
A form builder with a range of customizable form templates and advanced form fields
- Zoho Forms
For businesses and organizations of all sizes
- Growform
For marketing teams and agencies
- Cognito Forms
For businesses and organizations with advanced data collection needs
Weitere Arten von Kundenerlebnis-Software
Wenn Sie Teil eines Teams sind, das für die Verbesserung des Kundenerlebnisses verantwortlich ist, könnten Ihnen die folgenden Ressourcen helfen:
- Customer Experience Management Software
- Customer Feedback Software
- Best A/B Testing Tools
- Big Data Customer Analytics Software
- Beta Test Management Software
So habe ich die besten Formular-Builder ausgewählt
Vielleicht fragen Sie sich, wie ich die besten Formular-Builder für diese Liste ausgewählt habe? Um diese Top-10-Liste zu erstellen, habe ich eine Vielzahl von Formular-Builder-Tools mit positiven Nutzerbewertungen bewertet und verglichen.
Nachdem ich meine Longlist potenzieller Favoriten festgelegt hatte, habe ich die Liste im nächsten Schritt anhand folgender Kriterien weiter angepasst, um zu sehen, wie sich jede Plattform im Vergleich zu den anderen schlägt. Außerdem habe ich meine langjährige CX-Erfahrung genutzt, um die wertvollsten Funktionen zu ermitteln.
Falls Sie allgemeine Fragen zur Verwendung von Formular-Buildern oder zur Auswahl des am besten passenden Tools für Ihr Unternehmen haben, werfen Sie einen Blick in unseren FAQ-Bereich weiter unten. Oder springen Sie direkt zu meinen ausführlichen Software-Bewertungen, falls Sie sofort ins Detail gehen wollen.
Auswahlkriterien
Hier eine kurze Zusammenfassung der wichtigsten Kriterien, die ich bei der Entwicklung der Liste der besten Formular-Builder-Software für diesen Artikel angewendet habe:
Basisfunktionen:
Jeder Formular-Builder ist etwas anders, aber um auf dieser Liste zu erscheinen, muss ein Tool folgende Grundfunktionen bieten:
- Möglichkeiten, Fragen zu erstellen, die von Dritten ausgefüllt und übermittelt werden können (eine größere Auswahl an Fragetypen ist von Vorteil)
- Die Möglichkeit, Umfragen an die gewünschten Empfänger weiterzugeben – z.B. per Einbettung, URL oder Kontaktliste
- Antworten zu erfassen und die gesammelten Daten so zu sortieren, dass wichtige Erkenntnisse hervorgehoben werden
Schlüsselfunktionen
Ein guter Formular-Builder sollte eine Reihe wichtiger Funktionen bieten, damit Nutzer individuell angepasste Formulare für ihre Anforderungen erstellen können. Dazu zählen Anpassbarkeit, Datenmanagement, mobile Optimierung sowie Sicherheitsfunktionen.
- Vorgefertigte Vorlagen: Viele Formular-Builder bieten bereits erstellte Formulare, die an spezifische Anforderungen angepasst werden können.
- Bedingte Logik: Diese Funktion ermöglicht es, bestimmte Felder je nach Nutzerantworten ein- oder auszublenden und so individuellere und relevantere Formulare zu erstellen.
- Drag-&-Drop-Formular-Editor: Nutzer können einfach Formularfelder per Drag & Drop auf eine Arbeitsfläche ziehen und Formulare so persönlich gestalten und aufbauen.
- Datenerhebung: Formular-Builder bieten oft Funktionen zur Erfassung und Speicherung von Formulardaten, z.B. Einreichungen und Nutzerdaten.
- Teilen: Sie sollten in der Lage sein, ein Formular z.B. per Einbettung im Web oder in einer App, per Link oder per E-Mail-Kampagne an Kunden oder Kontaktlisten weiterzugeben.
- Datenanalyse: Möglichkeit, Kundenfeedback zu sammeln und Antworten mithilfe von Charts oder Dashboards in verwertbare Daten zu verwandeln.
Benutzerfreundlichkeit
Der Formular-Builder sollte einfach zu bedienen und intuitiv sein. Das Tool muss die Erstellung und Anpassung von Formularen problemlos ermöglichen. Besonders wichtig waren mir Drag-&-Drop-Funktionalität und vorgefertigte Vorlagen.
Software-Integrationen:
Lässt sich der Formular-Builder mit anderer Software und Plattformen verbinden? Drittanbieter-Integrationen sind wichtig, um einen optimalen Datenfluss und effiziente Arbeitsprozesse zu ermöglichen. Dazu zählen beispielsweise CRM-Systeme, E-Mail-Marketing-Tools oder Projektmanagement-Software.
Preisgestaltung:
Abschließend habe ich außerdem das Preis-Leistungs-Verhältnis beurteilt. Es sollte einen kostenlosen Tarif geben, gestaffelte Preisoptionen sowie Zusatzfunktionen bei den kostenpflichtigen Plänen.
Häufige Fragen
Hier finden Sie einige häufig gestellte Fragen – inklusive Antworten!
Wie kann ich Formular-Builder für CX nutzen?
Teams im Bereich Kundenerlebnis können Formular-Builder einsetzen, um das Gesamterlebnis der Kunden zu verbessern. Sie können Feedback-Formulare zur Verfügung stellen, mit denen Kunden ihre Erfahrungen schildern können. Das hilft dabei, Verbesserungsbereiche zu erkennen und datenbasierte Entscheidungen für ein besseres Kundenerlebnis zu treffen.
Formulare können auch genutzt werden, um relevante Kundendaten wie Präferenzen, demografische Angaben oder Nutzungsmuster zu sammeln, oder um Kundeninterviews durchzuführen. CX-Teams können diese Daten nutzen, um Interaktionen zu personalisieren und gezielte Empfehlungen abzugeben.
Welche Vorteile bietet ein Formular-Builder?
Die Verwendung eines Formular-Builders kann eine Reihe von Vorteilen für Ihre Customer-Success-Strategie mit sich bringen. Hier die wichtigsten Pluspunkte:
- Standardisierung: Mit einem Formular-Builder erstellen Sie standardisierte Formulare, mit denen Kunden Anfragen, Feedback oder Wünsche übermitteln. Dadurch geben alle Kunden die gleichen Informationen an und Ihr Team kann diese leichter kategorisieren und priorisieren.
- Effizienz: Dank Formular-Buildern können Kunden ihre Anliegen schneller und bequemer einreichen. Das spart nicht nur Zeit für den Kunden, sondern auch für Ihr Team. Probleme lassen sich so schneller lösen.
- Verbessertes Kundenerlebnis: Mit einfach zu bedienenden Formularen können Kunden ihre Anliegen leicht übermitteln. Das steigert die Zufriedenheit, weil Kunden ohne Umwege die gewünschte Hilfe erhalten.
- Bessere Datenerfassung: Mit Formular-Buildern sammeln Sie strukturierte Daten, die sich leichter auswerten lassen. So identifizieren Sie Trends, priorisieren Probleme und treffen fundierte Entscheidungen zur Optimierung Ihrer Strategie.
- Individuelle Anpassung: Häufig lassen sich Formulare optisch und inhaltlich individuell gestalten, etwa durch Branding, eigene Felder oder bedingte Logik. Damit erstellen Sie Formulare, die exakt auf Ihre Bedürfnisse und Ihre Kunden zugeschnitten sind.
Mit Formular-Buildern können Sie Ihre Customer-Success-Strategie effizienter und das Kundenerlebnis noch weiter verbessern.
Was kosten Formular-Builder?
Wie Sie an dieser Übersicht sehen, unterscheiden sich Formular-Builder preislich – je nach Funktionsumfang, benötigten Admin-Benutzern und Größe Ihrer Kontaktliste. Es gibt kostenlose Tools wie Google Forms und Mailchimp. Im höheren Preissegment liegen Formular-Builder bei bis zu 39,95 $/Monat. Insgesamt sind Formular-Builder im SaaS-Bereich recht günstig.
Manche Formular-Builder sind in andere Services integriert, beispielsweise im E-Mail-Marketing (Mailchimp) oder CRM (Hubspot). Je nach gewünschtem Funktionsumfang kann hier ein höherer Tarif nötig sein – bietet dann aber möglicherweise auch extra Mehrwert für Ihre Kundensupport-Strategie.
Sammeln Sie Kundendaten mit diesen Formular-Buildern
Laut Forbes sind Daten unerlässlich, um das Kundenerlebnis zu verbessern. Online-Formular-Builder sind dabei die beste Möglichkeit, Formulare und Umfragen zur Datenerhebung zu erstellen. Jedes in diesem Artikel aufgeführte Tool hilft Ihnen, ganz einfach schöne und ansprechende Formulare zu erstellen.
Wenn Sie mehr über die Welt des Kundenerlebnisses erfahren und die neuesten Einblicke von Experten erhalten möchten, melden Sie sich unbedingt zum CXLead-Newsletter an.
