I 10 migliori software NPS e strumenti per sondaggi del 2026

Sogolytics is an advanced online survey and feedback management platform designed to help businesses gather valuable insights through various forms of surveys. It offers a comprehensive solution for creating, distributing, and analyzing surveys, enabling organizations to make data-driven decisions.

Why I picked Sogolytics: Sogolytics stands out with its robust features tailored specifically for NPS tracking and analysis. The platform allows for the creation of customized NPS surveys that can be distributed through multiple channels. It also offers real-time reporting and analytics, enabling businesses to monitor their NPS in real time and act on the feedback quickly. The ability to segment respondents based on their NPS ratings helps organizations identify promoters, passives, and detractors, allowing for targeted follow-ups and personalized engagement strategies​

Sogolytics Standout Features and Integrations:

Features include advanced survey logic, multi-channel distribution, real-time analytics, automated reminders, customizable survey templates, anonymous survey options, sentiment analysis, quiz creation tools, and detailed reporting.

Integrations include Salesforce, Zapier, Google Analytics, Slack, Microsoft Teams, HubSpot, and Mailchimp.

Zonka Feedback is an NPS and customer experience platform that captures feedback across email, SMS, WhatsApp, kiosks, in-app, and web channels, then applies AI-powered thematic analysis, sentiment scoring, and role-based dashboards to surface actionable insights and close the feedback loop.

Who is Zonka Feedback Best For?

Zonka Feedback suits mid-sized to enterprise businesses that collect NPS feedback across multiple physical locations, digital touchpoints, or customer-facing teams.

Why I Picked Zonka

I picked Zonka Feedback as one of the best because its offline kiosk mode is purpose-built for in-person NPS collection. You can run surveys on a tablet or kiosk without an internet connection, and responses sync once the device is back online. That makes it a practical fit for settings like retail stores, hospitals, or airport lounges where Wi-Fi is unreliable but capturing NPS right at the point of experience matters most. The kiosk display also supports auto-reset between respondents, so there's no manual intervention needed between each survey submission.

Zonka Key Features

• NPS follow-up question branching: Show different follow-up questions to promoters, passives, and detractors based on their score.
• AI sentiment analysis: Tags and categorizes open-text NPS responses by sentiment and theme across large response volumes.
• Closed-loop case management: Converts detractor responses into actionable cases and routes them to the right team member for follow-up.
• Real-time NPS dashboard: Tracks NPS trends, response rates, and score breakdowns live as new submissions come in.

Zonka Feedback Integrations

Zonka Feedback integrates natively with Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, HelpScout, Front, Jira, Slack, Google Sheets, and others. It connects with Zapier, Make, Integrately, and provides an API and webhooks for custom integrations.

Alchemer offers a flexible platform for teams that need to gather, analyze, and act on customer feedback through net promoter score surveys. It’s well-suited for organizations that want to customize survey workflows and integrate feedback into their existing business systems. If you’re looking for a solution that adapts to complex requirements and supports advanced reporting, Alchemer is worth considering.

Who Is Alchemer Best For?

Alchemer is a good fit for mid-sized to large organizations that need advanced survey customization and integration capabilities to support customer experience, product, or operations teams.

Why I Picked Alchemer

When I need net promoter score software that connects easily with the rest of my tech stack, Alchemer stands out for its extensive integration options. With support for over 400 business systems, I can automate the flow of NPS data into CRM, marketing, and analytics platforms without manual work. This level of connectivity means I can trigger follow-up actions or alerts based on NPS responses in real time. I also appreciate that Alchemer’s integrations help centralize feedback, making it easier to share insights across teams.

Alchemer Key Features

Some other features in Alchemer that support NPS programs include:

• NPS survey templates: Pre-built templates let you launch net promoter score surveys quickly and customize them to fit your brand.
• Role-based access controls: Assign permissions to users based on their role, ensuring sensitive feedback data is only accessible to the right team members.
• Automated survey distribution: Schedule and send NPS surveys through multiple channels, including email, SMS, and web links.
• Advanced reporting dashboards: Visualize NPS trends and segment results by customer group, product, or region for deeper analysis.

Alchemer Integrations

Integrations include Salesforce, Microsoft Dynamics 365, HubSpot, Zendesk, Slack, Power BI, Tableau, Snowflake, Marketo, and Google Sheets.

SurveySparrow offers a dynamic Net Promoter Score software solution that caters to a diverse range of industries. This tool is particularly appealing to organizations looking to enhance customer loyalty and satisfaction through customizable surveys and real-time data analytics. Whether you're in healthcare, education, retail, or any other sector, SurveySparrow provides the resources needed to understand and improve customer experiences by integrating with existing systems and offering a user-friendly interface for continuous engagement.

Why I Picked SurveySparrow

I picked SurveySparrow for its AI-powered survey feature, which stands out in the realm of Net Promoter Score software. This feature allows you to create customizable surveys efficiently, generating up to 10 questions in seconds, and catering to various formats like multiple-choice and open-ended questions. The integration with CRM systems facilitates deeper data analysis, enabling your team to derive actionable insights from customer feedback. Additionally, its multichannel sharing options make it easier to reach your audience, ensuring that you gather comprehensive feedback that can drive meaningful improvements in customer satisfaction.

SurveySparrow Key Features

In addition to its AI-powered survey capabilities, SurveySparrow offers a range of features that make it a versatile choice for Net Promoter Score software.

• Conversational Surveys: Transform surveys into engaging, conversational experiences to increase response rates and gather more insightful feedback.
• Executive Dashboard: Visualize survey data using various chart types to gain a deeper understanding of customer feedback and trends.
• Ticket Management: Convert survey responses into actionable tasks, allowing your team to prioritize and address customer feedback effectively.
• Workflows & Automations: Streamline processes by automating actions based on survey responses, ensuring timely follow-ups and task completion.

SurveySparrow Integrations

Integrations include Salesforce, HubSpot, Zendesk, Mailchimp, Slack, Google Sheets, Microsoft Teams, Intercom, Freshdesk, and Shopify.

Product Fruits is a user onboarding platform that provides a variety of features to guide users through applications and encourage the completion of necessary steps with the goal of improving product activation rates, conversions, NPS scores, and reducing support tickets.

Why I picked Product Fruits: I selected Product Fruits because it lets you build and deploy NPS surveys through its platform, collect feedback, and then use this central repository to measure satisfaction and extract valuable insights. Unlike other tools that let you do the same, Product Fruits goes the extra mile and allows you to alter your survey designs so they can match your brand and feel more personalized. As your users provide responses, you can track them in real-time in the analytics dashboard or push the data into your CRM.

Standout Features and Integrations:

This platform stands out because it offers a wide range of features including tours, checklists, hints, surveys, support options, feedback tools, announcements, and a knowledge base. It also provides custom events, AI writing, and security measures, making it a versatile tool for enhancing customer experience.

Other key features include interactive tours that guide users through an application, in-app NSP & survey functionalities, and hints that provide contextual information. The platform also offers surveys for feedback collection, support options such as live chat and email, and a knowledge base for self-help resources.

Integrations include mixpanel, Heap, Google Analytics, Slack, Smartlook, Segment, customer.io, and HubSpot.

Survicate is an online survey tool for measuring NPS, CSAT, CES, and other customer service variables. It has customizable surveys that allow you to change the colors, fonts, and layouts and brand your survey to make it unique. You can use Survicate to automate surveys using customer behaviors like exit intents, length of website visits, and website scrolling speed.

Why I picked Survicate: Understanding your NPS data can guide you on how to improve your products and services, and Survicate has a built-in analytics feature to help you. It lets you view the NPS completion rates on different channels, knowing which channels are not eliciting customer responses. Additionally, Survicate's integrated workflows automate NPS data collection and follow-up actions by triggering surveys, segmenting respondents based on their scores, and integrating feedback into CRM, email, or task management tools.

Standout Features and Integrations:

Standout features include a range of survey distribution methods, encompassing link sharing, email, and embedded forms. In addition, Survicate offers question-branching logic that helps to create a personalized, targeted survey experience. 

The software also includes a Feedback Hub where all collected feedback can be viewed in a single location, helping team members analyze the data and draw actionable conclusions. 

Integrations include Mailchimp, Marketo, Microsoft Teams, and Google Analytics.

SurveyLegend is a web-based platform designed to create, distribute, and analyze surveys, forms, and polls. Its emphasis on mobile-ready design and interactive elements positions it as a suitable choice for conducting engaging surveys on mobile devices, catering to the increasing number of users who prefer to interact with content on-the-go.

Why I picked SurveyLegend: I selected SurveyLegend due to its user-friendly interface that simplifies the creation of surveys that are visually appealing and engaging on both desktop and mobile devices. What distinguishes SurveyLegend is its emphasis on design aesthetics, allowing for the creation of branded surveys with a variety of question types and fields, such as picture selection and file uploads. I believe SurveyLegend is best for engaging mobile surveys because of its mobile optimization, which ensures a smooth experience for respondents using their smartphones or tablets, thereby potentially increasing response rates and the quality of feedback received.

Standout Features and Integrations:

Features include elegant pre-designed templates, language localization, offline survey collection, and extensive customization options, including custom branding and question formatting, conditional logic, and customizable buttons and icons.

Integrations include Google Drive, Dropbox, Mailchimp, and Salesforce, as well as social media platforms like Facebook and Twitter for survey sharing.

Mouseflow is a comprehensive analytics tool designed to provide deep insights into user behavior on websites. It offers a variety of features, including session replay, heatmaps, funnels, form analytics, and user feedback tools. By capturing user interactions and visualizing them through reports and recordings, Mouseflow enables businesses to understand how visitors navigate their websites.

Why I picked Mouseflow: The tool allows for the creation of custom-triggered surveys that can be strategically placed at different touchpoints in the user journey. It allows for various types of surveys including NPS, multiple choice, free text, and rating scales, ensuring businesses can gather precise and contextual feedback, directly contributing to an accurate Net Promoter Score (NPS). 

Mouseflow Standout Features and Integrations:

Features that complement Mouseflow's user feedback tools include session replay, which allows businesses to watch recordings of individual user sessions, and heatmaps, which offer a visual representation of user engagement, highlighting the most and least interacted with areas of a webpage. 

Integrations include HubSpot, AB Tasty, Convert Experiences, BigCommerce, WooCommerce, Google Analytics, Google Tag Manager, Zendesk, Omniconvert, Adobe Target, Shopify, Intercom, WordPress, and others.

SurveyMonkey is a comprehensive survey tool that offers a free plan with out-of-the-box surveys to get you started. Under their free plan, you can create a survey with up to 10 questions and collect up to 100 responses per survey.

Why I picked SurveyMonkey: Their free plan includes a lot of helpful features that you need to pay for in other survey tools, including skip logic, data exports, a selection of question types, basic analysis & reporting features, and simple visuals to help you digest your data more easily. You can view summary statistics such as response counts and percentages.

I also like the fact that you can integrate SurveyMonkey's net promoter score software with Salesforce to enrich your Salesforce dashboard by incorporating NPS calculations.

SurveyMonkey Standout Features and Integrations:

SurveyMonkey is an excellent net promoter score software because it allows you to prompt customers to provide real-time feedback after using your product. You can integrate SurveyMonkey into your website to gauge NPS without disrupting customers’ shopping experience. SurveyMonkey also lets you target a customer demographic to get the NPS of a specific customer group.

Using SurveyMonkey, you can also collect metadata on website users like browser type, location, and device to help you optimize customers’ online experience.

Integrations include Slack, Microsoft Teams, Akita, Freshservice, HubSpot, Zendesk, Google Sheets, Google Analytics, Adobe Analytics, A/B Tasty, Zoho CRM, Gainsight, and Salesforce.

SatisMeter is a feedback collection tool to gauge customer satisfaction throughout multiple touchpoints. It has pre-built templates allowing you to quickly launch surveys for CES, NPS, CSAT, or PMF. You can use SatisMeter to create automated recurring surveys to help you save time while continuously gauging customer satisfaction.

Why I picked SatisMeter: Not all customers speak or read English, and SatisMeter is the best NPS software for you if you want to translate your surveys into different languages. SatisMeter automatically translates surveys depending on the language settings of the device your customers are using so you can survey customers with different nationalities and language preferences. You can also manually translate a survey to target specific customer demographics.

SatisMeter Standout Features and Integrations:

Recently added features include per-project user permissions, the option to select multiple responses, new data filters per quarter, a Survey Delay trigger feature, a survey event trigger, and an overlay pop-up.

Integrations are available with other customer satisfaction tools, including Salesforce, CustomerGauge, Bigcommerce, Productboard, and Slack. You can connect SatisMeter to a paid Zapier account to access premium apps.