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These are some great customer experience conferences that will keep you up to date on CX innovation, networking opportunities, and ways to get ahead in the future. You’ll find lots of good sessions, keynote speakers, and workshops to keep your team at the forefront of CX.

Best Customer Experience (CX) Conferences Shortlist

  1. IRL - Alberta, Canada (October 1-4, 2025)
  2. Customer Contact Week - Multiple dates and locations
  3. Gartner Data & Analytics Summit - Orlando, FL (March 3-5, 2025)
  4. Adobe Summit - Las Vegas, NV (March 18-20, 2025)
  5. Zendesk Relate - Las Vegas, NV (March 26-27, 2025)
  6. 2025 CX Leaders Advance - Indianapolis, IN (April 28-30, 2025)
  7. UXDX Conference - Multiple dates and locations
  8. Customer Experience Canada - Toronto, Canada (May 28-29, 2025)
  9. Forrester CX North America - Nashville, TN (June 23-26, 2025)
  10. Oracle Modern Business Experience - Las Vegas, NV (October 13-16, 2025) 
  11. NextGen Customer Experience - San Diego, CA (TBA)

Overviews of the Best Customer Experience Conferences in 2025

Below are my summaries of the best customer experience conferences that made it onto my shortlist. My reviews offer a look at each event’s dates, location, pricing, and unique offerings.

1. IRL - Alberta, Canada (October 1-4, 2025)

The innovative IRL event is designed to help SaaS executives break free from the grind and build lasting connections with other leaders.
  • Dates: October 1-4, 2025
  • Location: Alberta, Canada
  • Pricing: From $2,950
  • WebsiteIRL

Overview:

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The IRL 25 conference is an exclusive and immersive event for SaaS executives scaling their businesses from millions to billions in revenue. It's for leaders scaling up post-Series B, and the conference will cover challenges including as product-market fit, go-to-market strategies, customer retention, leadership hiring, and scaling infrastructure.

IRL is a conference designed for participation. Participants engage in tailored tracks, collaborative workshops, expert-led discussions and masterminds while enjoying outdoor adventures and gourmet dining experiences together.

Why You Should Attend:

The IRL conference stands out due to its unique approach to outdoor programming and building in-person engagement. It's also by application only to ensure a high quality of attendees. This one-of-a-kind event forgoes the typical conference format—it's participant-driven, with a carefully selected roster of SaaS executives who form an exclusive network that help each other take their business to the next level.

The IRL conference offers a rare chance to build relationships with like-minded leaders in a refreshing environment away from the usual hustle. If you’re part of an exec team at a SaaS company driving growth beyond $10m ARR, IRL is for you.

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2. Customer Contact Week - Multiple dates and locations

Customer Contact Week, a customer experience conference page screenshot
Customer Contact Week
  • Dates: Multiple dates (see table below)
  • Location: Multiple locations (see table below)
  • Pricing: Varied (see table below)
  • Website: Customer Contact Week
  • Social Media: LinkedIn, X

Customer Contact Week: Conference Locations, Dates, and Pricing

LocationsDatesPrice
Orlando, FLJanuary 27-29, 2025From $1,999
Las Vegas, NVJune 9-12, 2025From $1,699
Nashville, TNOctober 22-24, 2025TBA

Overview:

Customer Contact Week (CCW) is a large-scale event where you’ll explore the latest trends, tools, and strategies in customer service and contact center operations. With workshops, roundtables, and keynotes from industry leaders, you’ll gain practical insights to improve customer interactions and enhance operational efficiency.

Why You Should Attend:

If you’re in customer service or managing a contact center, CCW will be a must-attend event for you. You will discover best practices for using AI, automation, and omnichannel tools to enhance satisfaction. You will leave with actionable strategies to optimize operations, boost agent engagement, and exceed customer expectations.

3. Gartner Data & Analytics Summit - Orlando, FL (March 3-5, 2025)

Gartner Data & Analytics Summit page screenshot
Gartner Data & Analytics Summit

Overview:

The Data & Analytics Summit put on by Gartner offers workshops, panels, and networking opportunities that highlight the latest advancements in analytics, AI, and data management. You’ll gain practical insights and strategies to refine your data approaches, foster innovation, and achieve better business outcomes.

Why You Should Attend:

As part of the CX Summit, this event is essential for unlocking the full potential of your data. Learn from Gartner experts, explore analytics and AI tools, and gain insights into optimizing the customer journey. Tailored sessions and peer connections will help you drive innovation and transform your organization into a data-driven leader. Discover cutting-edge strategies to stay competitive in today’s evolving customer experience landscape.

4. Adobe Summit - Las Vegas, NV (March 18-20, 2025)

Adobe Summit page screenshot
Adobe Summit

Overview:

Adobe Summit offers you access to over 200 sessions and labs, gaining valuable insights into digital transformation and customer engagement strategies. Past speakers from global leaders like IBM and Coca-Cola have made this an unmissable experience.

Why You Should Attend:

This event combines in-depth training, inspiring keynotes, and dynamic networking opportunities. You'll learn from Adobe experts and industry leaders to optimize your marketing campaigns, customer experience initiatives, and drive customer loyalty. The hybrid format and social events provide flexibility and valuable connections, aligning with the standards of top CX conferences.

5. Zendesk Relate - Las Vegas, NV (March 26-27, 2025)

Zendesk Relate page screenshot
Zendesk Relate conference

Overview:

Zendesk Relate is a global virtual event designed to help you enhance customer service and engagement. As a premier customer experience summit, you’ll gain valuable insights into the shifts happening in customer experience through keynotes, breakout sessions, and live demos. By attending, you’ll discover strategies to build stronger and more meaningful customer connections.

Why You Should Attend:

If you want to learn how to leverage Zendesk’s tools, hear success stories from industry leaders, and explore future trends in customer service, this is a great event for you. Interactive sessions allow you to connect with peers and experts, and you'll gain actionable strategies to enhance customer satisfaction and drive business success.

6. 2025 CX Leaders Advance - Indianapolis, IN (April 28-30, 2025)

2025 CX Leaders Advance page screenshot
2025 CX Leaders Advance

Overview:

The Customer Experience Professionals Association (CXPA) Global Insight Exchange is a virtual event for customer experience professionals like you. It offers a platform to share best practices, explore ideas, and tackle CX challenges through sessions on journey mapping, employee engagement, ROI measurement, and customer experience strategies. As a leading customer success festival, it provides invaluable opportunities to connect with peers and learn from industry leaders.

Why You Should Attend:

This event will be essential for you as a CX professional looking to stay connected with global trends. You will gain insights from thought leaders and peers through workshops and discussions on real-world challenges in digital customer experience and beyond. The virtual format will offer you the flexibility to attend from anywhere. Whether you’re experienced or new to the field, you’ll leave with actionable knowledge to enhance your CX programs.

7. UXDX Conference - Multiple dates and locations

UXDX Conference page screenshot
UXDX Conference
  • Dates: Multiple dates (see table below)
  • Location:  Multiple locations (see table below)
  • Pricing: Varied (see table below)
  • Website: UXDX Conference
  • Social Media: LinkedIn, X

UXDX Conference: Conference Events, Locations & Dates

LocationsDatesPrice
New World Stages, New York, NY May 12 - 14, 2025Virtual: $289
In-person: $959
Colosseum, Berlin, GermanyMay 19 - 21, 2025Virtual: €289
In-person: €759

Overview:

The UXDX Conference is designed for professionals in product development, user experience, and design. Attendees will gain cutting-edge practices and insights, including the role of artificial intelligence to help teams deliver better products faster. With events hosted in multiple locations throughout the year, it focuses on breaking down silos, fostering collaboration, and exploring the future of CX.

Why You Should Attend:

If you are passionate about UX and product development, this conference will be perfect for you. You can participate in workshops led by industry experts, gain actionable insights to apply immediately, and network with professionals and decision-makers driving innovation in customer support and experience. It will help you refine your skills and stay ahead in these dynamic fields. You’ll leave equipped with new strategies to create impactful, user-centric products.

8. Customer Experience Canada - Toronto, Canada (May 28-29, 2025)

Customer Experience Canada page screenshot
Customer Experience Canada
  • Dates: May 28-29, 2025
  • Location: Toronto, Canada
  • Pricing:
    • In-person: CAD$996 (super early bird offer)
    • Virtual: CAD$796 (super early bird offer)
  • Website: Customer Experience Canada
  • Social Media: LinkedIn

Overview:

Customer Experience Canada is a great event for CX professionals in the Canadian market. You’ll join top brands, innovators, and experts to learn practical strategies for delivering exceptional customer experiences. The event will feature keynotes, panels, and workshops addressing both local trends and global challenges.

Why You Should Attend:

This event will present strategies to improve interactions, reduce churn, and drive growth. You’ll have the opportunity to network with CX leaders and innovators to exchange insights. You will gain practical solutions for immediate impact and leave with actionable takeaways to stay ahead of the competition.

9. Forrester CX North America - Nashville, TN (June 23-26, 2025)

Forrester CX North America page screenshot
Forrester CX North America

Overview:

Forrester CX North America brings unique insights from Forrester analysts, keynote speakers, case studies, and interactive sessions. You’ll focus on innovation, customer-centric design, and achieving measurable results to enhance your CX strategies.

Why You Should Attend:

This conference will be valuable if you're aiming to boost customer satisfaction and loyalty. You will gain insights from Forrester analysts, learn from leading brands, and explore tools to transform your CX approach. You’ll participate in workshops and networking sessions to turn knowledge into action.

10. Oracle Modern Business Experience - Las Vegas, NV (October 13-16, 2025) 

Oracle Modern Business Experience page screenshot
Oracle Modern Business Experience

Overview:

This event will empower you with innovative technologies, focusing on customer experience, marketing, sales, and service strategies. You’ll gain insights from keynote speakers, workshops, and hands-on demos, including the latest advancements in generative AI, all designed to help you maximize the value of Oracle’s solutions and drive business transformation.

Why You Should Attend:

Attending this event will equip you with the tools and strategies you’ll need to thrive in tomorrow’s competitive market. You will learn from experts and industry leaders, explore emerging trends and digital strategies, and connect with like-minded professionals. Whether you’re a current user or planning to explore new technologies, this event will provide you with valuable insights to drive your business forward.

11. NextGen Customer Experience - San Diego, CA (TBA)

NextGen Customer Experience

Overview:

NextGen Customer Experience is a go-to event for those dedicated to elevating customer engagement and loyalty. You’ll explore cutting-edge research, real-world case studies, and engaging workshops, gaining actionable insights to create impactful CX strategies. As a premier CX event, it also addresses unique challenges and opportunities in industries like financial services, ensuring tailored strategies for diverse sectors.

Why You Should Attend:

This event brings together top professionals focused on rethinking customer experience. Gain access to transformative strategies, hear from leading organizations, and discover new tools to elevate your approach. As one of the top customer experience conferences, it highlights the connection between employee experience and CX success. You'll leave equipped to anticipate customer needs and implement strategies that deliver measurable results.

Summary

These customer experience conferences provide a wide range of opportunities for growth, learning, and networking among CX professionals and industry leaders. Whether you’re seeking practical strategies to enhance customer engagement or looking for inspiration to drive innovation, these events offer valuable insights and tools to elevate your customer experience initiatives.

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Ben Aston

Ben Aston is an online media entrepreneur and founder of Black & White Zebra, an indie media company on a mission to help people and organizations succeed.

Ben applies his expertise in design and strategy to enable businesses to deliver innovative products and services that delight customers. Ben is passionate about understanding customer needs through design research, identifying opportunities based on those insights, and empowering designers and technologists to create solutions. He is driven to develop and uncover new opportunities for clients, establishing strong connections with their customers through product solutions that create lasting value.