12 Popular Customer Experience (CX) Conferences For 2020

There are some great customer experience conferences that will keep you up to date on CX innovation, networking opportunities, and ways to get ahead in the future. You’ll find lots of good sessions, keynote speakers, and workshops to keep your team at the forefront of CX.

1. Zendesk Relate 20

A three-day journey that explores the entire customer experience.

When: March 3-5, 2020

Where: Miami, Florida

Price: $1499

Guiding your company to a departmental collaborative effort to provide great customer support so they stay with you long-term. There will be over 300 speakers that will present on better CX leaderships, best practices for customer support, Zendesk training, and applications.

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2. Gartner Data & Analytics Summit 2020

When: March 23-26, 2020

Where: Grapevine, Texas

Price: $3825

Managing data is a large component of CX as is making sense of it and visualizing it so stakeholders can make good decisions when looking to improve CX. This conference focuses on best practices and how to use data storytelling for actionable insight. There are lots of opportunities to discuss leadership, company culture, analytics, trust, and new technologies.

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3. Oracle’s Modern Customer Experience (Modern CX)

Embrace intelligence and innovative technology to elevate the customer experience.

When: March 23-26, 2020

Where: Chicago, Illinois

Price: $1495

A CX conference to keep you and your team on top of the newest trends while looking at bringing in technology to play a bigger role in creating great CX experiences. This conference focuses on looking at all angles of the corporate world and how to use both technology and customer insights to create positive change in CX as it now stands.

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4. Next-Generation Customer Experience 2020 (NGCX 2020)

When: March 23-25, 2020

Where: Indian Wells, CA

Price: $2499

A conference looking at the full customer journey and creating a smooth experience to create repeat business and the ability to advocate for customers. It’s an event for directors and management looking to build a better CX journey in their business. Looking at the Voice of the Customer (VoC) and using data to focus on the customer as well as business culture and boosting customer loyalty for repeat business.

5. Adobe Summit 2020

When: March 29 – April 2, 2020

Where: Las Vegas, NV

Price: $2095

A B2B conference that includes topics beyond simply B2B with a focus on digital marketing. It is one of the best customer experience conferences available.  They offer more than 400 sessions and workshops that look at all CX roles with a focus on the customer journey, data, digital trends, and new innovations.

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6. MarTech

MarTech is Marketing.

When: April 15-17, 2020

Where: San Jose, CA

Price: $1995-2895

A conference focused on intertwining marketing, tech and CX management strategies. What technology should you use in your marketing stack and how should they be integrated throughout a customer journey? It’s focused on those in marketing and CX so they can put the best plan together for moving their customer journeys forward.

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7. Customer Experience Strategies Summit (CXS 20)

When: April 16-17, 2020

Where: Toronto, ON

Price: $1895

A conference focused on customer experience and managing expectations. It is aimed at managerial level and up offering sessions, casework, panels, and workshops to give insight and actionable items for working on good customer experience strategies. Scalable content from Mattel, Disney, Subway and more. Plus, great opportunities for networking.

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8. CXPA Global Insight Exchange

When: April 27-29, 2020

Where: Orlando, FL

Price: $1495

A conference looking at the best practices and insights to help build good customer service experiences. Enjoy and learn from over 300 CX insiders through breakout sessions, keynote addresses, and interactive group work. It features peer to peer learning and networking and much more.

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9. Forrester CX North America 2020

When: June 16-18, 2020

Where: New York City, NY

Price: $2150

A conference focused on the future of CX and delivering an experience that meets customer expectations. It will host 1000 CX professionals for networking, strategy talk, and community. There is a focus on CX, AI, and general customer service. Lots of people provide opportunities for peer to peer talk while learning from experts in the field.

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10. Customer Contact Week (CCW) 2020

When: June 22-26, 2020

Where: Las Vegas, NV

Price: $999-1899

A conference bringing the best in customer experience and customer care together and looking at each stage of the customer journey. There will be over 250 speakers, 250 breakouts, and lots of chances to network. It has opportunities that make it a design thinking conference as well. Closing keynote by Joe Montana!

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11. CMSWire’s DX Summit 2020

Master the Mayhem!

When: October 12-14, 2020

Where: Huntington Beach,

Price: $2095

A great conference for a leader in CX, VoC, analytics, and tech looking to up their game in digital CX. This is a place to gain skills to shape your goals in 2020, an opportunity to learn how big companies like Google and Shutterfly control their digital ops and looking to the future with AI and platforms for customer data.

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12. UXDX

From project to product

When: October 8-9, 2020

Where: Dublin, Ireland

Price: TBA

A UX conference combined with CX content as well. IT features best in the industry speakers working to better their products and customer care. There are also opportunities for hands-on training that focuses on new technology and cross-departmental strategies along with how to align product teams through a business giving them the power to deliver quality.

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Final Thoughts

These customer experience conferences offer so much more than simply some tech talk on CX or UX work. They are also creative conferences and design conferences all wrapped up in one. This happens because of the depth of workshops and speakers offered. There is something for everyone. If you are looking for even more ongoing CX support between conferences, sign up for The CX Lead Newsletter for lots of tips, insight, and thoughts.

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