11 Customer Success Conferences To Help You Innovate In 2025
In 2025, attending the right customer success conference can be a game-changer for you and your team. These events offer a unique chance to learn from industry leaders, tackle common challenges, and elevate your customer experience strategies. With a focus on professional development, you'll find opportunities to network and gain insights that align with your goals.
This guide will help you navigate the top conferences to consider, ensuring you invest your time and resources wisely. Whether you're seeking innovative solutions or new connections, there's a conference that fits your needs.
Best Customer Success Conferences in 2025 Shortlist
Here's a shortlist of the best customer success conferences that I think are worth attending in 2025:
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- IRL - Alberta, Canada (October 1-4, 2025)
- Customer Success Festival - Multiple locations and dates
- Customer Contact Week - Multiple locations and dates
- Chief Customer Officer Summit - Multiple locations and dates
- Customer Experience Strategies Summit - Ontario, Canada (May 28-29, 2025)
- Pulse 2025 - Las Vegas, NV (May 28-29, 2025)
- CX Summit North America - Nashville, TN (June 23-26, 2025)
- Customer Experience: A Frost & Sullivan Executive MindXchange - Los Angeles, CA (June 24-26, 2025)
- The Customer Show 2025 - Melbourne, Australia (August 13-14, 2025)
- Customer Engagement Summit 2025 - London, UK (October 9, 2025)
- Digital Customer Experience Summit - Toronto, Canada (November 12-13, 2025)
Best Customer Success Conferences of 2025
Below are my summaries of the best customer success conferences on my shortlist. My reviews look at each event’s dates, location, pricing, and unique offerings.
1. IRL Conference - Alberta, Canada (October 1-4, 2025)
- Dates: October 1-4, 2025
- Location: Alberta, Canada
- Pricing: Starts at $2,950
- Website: IRL
Overview:
The IRL 25 conference is an exclusive and immersive event for SaaS executives scaling their businesses from millions to billions in revenue. It's for leaders scaling up post-Series B, and the conference will cover challenges including as product-market fit, go-to-market strategies, customer retention, leadership hiring, and scaling infrastructure.
IRL is a conference designed for participation. Participants engage in tailored tracks, collaborative workshops, expert-led discussions and masterminds while enjoying outdoor adventures and gourmet dining experiences together.
Why you should attend:
The IRL conference stands out due to its unique approach to outdoor programming and building in-person engagement. It's also by application only to ensure a high quality of attendees. This one-of-a-kind event forgoes the typical conference format—it's participant-driven, with a carefully selected roster of SaaS executives who form an exclusive network that help each other take their business to the next level.
The IRL conference offers a rare chance to build relationships with like-minded leaders in a refreshing environment away from the usual hustle. If you’re part of an exec team at a SaaS company driving growth beyond $10m ARR, IRL is for you.
2. Customer Success Festival - Multiple locations and dates
- Dates: Multiple dates (see table below)
- Location: Multiple locations (see table below)
- Pricing: From $995 - $1,999
- Website: Customer Success Festival
- Social Media: Facebook, LinkedIn, X
Conferences Locations and Dates for the Customer Success Festival:
| Locations | Dates |
| Denver, CO | April 1-2, 2025 |
| Amsterdam, Netherlands | May 13-14, 2025 |
| San Francisco, CA | September 3-4, 2025 |
| Boston, MA | October 2-3, 2025 |
| Sydney, Australia | November 6, 2025 |
| Chicago, IL | November 12-13, 2025 |
| London, UK | December 3-4, 2025 |
The Customer Success Summit focuses on helping businesses adopt a customer-first approach. Sessions surround customer success and building a company culture that aims to improve customer relationships. It’s a must-attend for customer success professionals looking to improve their strategies and grow their organizations.
Why you should attend:
This customer success event will help businesses identify and highlight value at every customer journey stage and explore new technologies and how to leverage AI while maintaining a human-centric CS strategy. It will feature interactive roundtable discussions and seminars on maintaining personal engagement and effective customer health metrics. Additionally, industry experts will share insights on optimizing onboarding and scaling strategies to build a high-performance CS function.
3. Customer Contact Week - Multiple locations and dates
- Dates: Multiple dates (see table below)
- Location: Multiple locations (see table below)
- Website: Customer Contact Week
- Social Media: Facebook, Linkedin
Conferences Locations and Dates for the Customer Contact Week:
| Locations | Dates | Prices |
| Las Vegas, NV | June 9-12, 2025 | $2,999 |
| Nashville, TN | October 22-24, 2025 | TBA |
Overview:
The Customer Contact Week is a series of events dedicated to advancing customer contact and experience strategies. It is a collaborative platform to explore best practices, innovative technologies, and essential customer service priorities.
Why you should attend:
The events will discuss digital transformation strategies, the integration of generative AI and technologies, customer experience best practices, and leadership and culture development. It will also include interactive workshops, engaging think tanks, and an expo hall with over 200 industry-leading solution providers with live demonstrations and personalized consultations. Additionally, you can also join in on CCWomen Initiative, a community by and for women that helps revolutionize the customer contact industry and promote diversity.
4. Chief Customer Officer Summit - Multiple locations and dates
- Dates: Multiple dates (see table below)
- Location: Multiple locations (see table below)
- Pricing: Invitation-only
- Website: Chief Customer Officer Summit
- Social Media: Facebook, LinkedIn, X
Conferences Locations and Dates for the Chief Customer Officer Summit:
| Locations | Dates |
| Palo Alto, CA | April 30, 2025 |
| San Francisco, CA | September 3, 2025 |
| London, UK | December 3, 2025 |
Overview:
The Chief Customer Officer Summit is for C-suite customer leaders to explore trends and leverage industry innovations to deliver top-tier customer interactions. It is a platform for trading perspectives and insights into customer success leadership.
Why you should attend:
The must-attend summit will feature keynote presentations, panel discussions, and interactive sessions on topics like leveraging AI for personalized customer experiences and building customer success functions that grow with your business. There will be practical workshops and networking opportunities to learn about the latest customer success innovations and the role of customer success leaders and teams. You can also interact at roundtable discussions to explore specific topics in small groups for deeper understanding and collaboration.
5. Customer Experience Strategies Summit - Toronto, Ontario, Canada (May 28-29, 2025)
- Dates: May 28-29, 2025
- Location: Sheraton Centre Toronto Hotel, Canada
- Pricing: From $1,395-$1,595
- Website: Customer Experience Strategies Summit
- Social Media: LinkedIn
Overview:
The 14th Annual Customer Experience Strategies Summit brings together CX and CS professionals from leading North American brands. It focuses on transforming customer success from a support function into a revenue growth engine.
Last year’s speakers included Carlo Savino, SVP at Lenovo; Adam Burchill, Head of Strategic Partnerships and Global Business Solutions at TikTok; and Katherine Isaac, VP of Customer Success at Flare.
Why you should attend:
The summit will feature over 20 hours of innovative content and 10 hours of networking, including interactive sessions and curated breakout learning. It will explore a range of topics, from AI-powered customer engagement and data analytics to digital transformation strategies and customer success frameworks. You can participate in speed networking sessions to connect with peers and roundtable discussions on customer emotions, churn prevention, and digital experience.
6. Pulse 2025 - Las Vegas, NV, USA (May 28-29, 2025)
- Dates: May 28-29, 2025
- Location: Caesars Forum, Las Vegas, NV
- Pricing: $995
- Website: Pulse 2025
Overview:
The Gainsight Pulse Conference aims to reshape attendees' approaches to delivering exceptional customer experiences. It helps enhance their professional journey through opportunities and sessions that elevate customer success strategies. The event is renowned for its focus on community, education, and innovation in customer success.
Why you should attend:
The conference will hold various activities, including keynote presentations, breakout sessions, and networking events to help enhance your understanding of customer success strategies. Topics include advancements in authentic, human-first AI, new growth methods in a post-sales world, and tactics for engaged customer communities. Additionally, the optional Pulse Academy Live session will provide advanced, hands-on learning with topics on journey orchestrator tips, data insights, and event frameworks for triggering rules and APIs.
7. CX Summit North America - Nashville, TN (June 23-26, 2025)
- Dates: June 23-26, 2025
- Location: Gaylord Opryland Resort & Convention Center, Nashville, TN
- Pricing: Starts at CAD 3,895
- Website: CX Summit North America
- Social Media: LinkedIn, X
Overview:
The CX Summit North America is an event for customer experience, B2C marketing, and digital business leaders. It provides practical activities using proven frameworks and toolkits to ensure strategies deliver measurable impact.
Why you should attend:
The summit will host 6 keynote sessions, 42 targeted breakout sessions, 40 case studies, and 9 dedicated workshops, providing actionable insights into aligning teams, integrating emerging technologies, and developing solid measurement strategies. You can network through interactive sessions and analyst-led roundtables. The event will also feature the Executive Leadership Exchange, the Forrester Women’s Leadership Program, and certification opportunities to enhance professional growth.
8. Customer Experience: A Frost & Sullivan Executive MindXchange - Los Angeles, CA, USA (June 24-26, 2025)
- Dates: June 24-26, 2025
- Location: Omni Los Angeles Hotel, CA
- Pricing: Starts at $1,795
- Website: Customer Experience: A Frost & Sullivan Executive MindXchange
- Social Media: LinkedIn
Overview:
This event helps organizations shape the future of customer experience across all areas of their business. It focuses on two key aspects: creating unique experiences to build brand loyalty and using customer analytics to drive better decisions.
Why you should attend:
This customer experience conference will discuss strategies to create distinctive customer experiences that foster brand loyalty and improve service delivery. It will have an "exclusive & purposely atypical" format, emphasizing interactive facilitation and sessions without reliance on slide presentations. Expected topics to be discussed include designing effective channel experiences for improved customer engagement and integrating AI and automation into customer service operations.
9. The Customer Show 2025 - Melbourne, Australia (August 13-14, 2025)
- Dates: August 13-14, 2025
- Location: Marvel Stadium, Melbourne, Australia
- Pricing: Starts at AU$1,699 + 10% GST
- Website: The Customer Show 2025
- Social Media: Facebook, LinkedIn, X
Overview:
The Customer Show is Australia's largest gathering dedicated to the customer experience industry. This event integrates eight distinct events into one comprehensive expo, offering attendees a complete view of the latest trends, strategies, and innovations in customer experience.
Why you should attend:
The event will host a series of executive conferences, each tailored to specific aspects of the CX environment, including next-generation CX innovations and data-driven personalization techniques. The agenda will feature over 150 speakers to share their expertise on enhancing customer engagement and loyalty. Discussions will cover topics from leveraging advanced analytics to improve customer insights to implementing advanced technologies that drive personalized experiences.
10. Customer Engagement Summit 2025 - London, UK (October 9, 2025)
- Dates: October 9, 2025
- Location: Evolution, London, UK
- Pricing: Register to see current pricing
- Website: Customer Engagement Summit 2025
- Social Media: LinkedIn, X
Overview:
The Customer Engagement Summit 2025 is the largest customer engagement event in Europe. It brings together industry leaders, innovators, and professionals to explore the latest trends in customer experience, AI-driven engagement, digital transformation, omnichannel strategies, and brand loyalty
Why you should attend:
The summit will have 6 specialized topic stages and a main stage, all equipped with the latest AV technology to bring case study presentations to life. The summit will showcase studies from leading companies driving the future of customer engagement, including Google Cloud, LinkedIn, AWS, Financial Times, Volvo, and Ford. Each stage will provide comprehensive discussions on customer engagement strategies and technological advancements.
11. Digital Customer Experience Summit - Toronto, Canada (November 12-13, 2025)
- Dates: November 12-13, 2025
- Location: Toronto, Canada
- Website: Digital Customer Experience Summit
- Social Media: LinkedIn
Overview:
The 12th Annual Digital Customer Experience Summit explores niche digital trends in customer experience and innovative solutions that enhance digital customer engagement. It offers in-person and virtual sessions to help audiences drive customer satisfaction and loyalty.
Why you should attend:
The summit will have interactive sessions, including focused roundtable discussions and dynamic speed networking to help you create connections and collaborate among professionals in customer experience, marketing, and digital transformation. Topics to be discussed include building organizational resilience through digital fluency and deploying versatile digital service strategies. Last year’s keynote speakers included Christina Cass, Head of Customer Experience and Service Design at Bupa; Alison Brown, Head of Customer Insights at MECCA Brands; and Melanie Steenbuck, Head of Contact Centers at Sportsbet.
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