8 Best Customer Success Conferences In 2026-2027

1. Customer Success Festival - New York City, NY (July 8, 2026)
2. Customer Experience 2026 - Orlando, FL (July 13-15, 2026)
3. The Customer Show - Melbourne, Australia (August 5-6, 2026)
4. Customer Success Summit - Multiple Locations and Dates
5. Engage Customer Summit - San Francisco, CA (September 24, 2026)
6. Customer Contact Week Nashville - Nashville, TN (October 7-9, 2026)
7. Gainsight Pulse Europe - London, UK (October 19-20, 2026)
8. Reuters Customer Service & Experience - Multiple locations and dates

Best Customer Success Conferences of 2026-2027

Below are my summaries of the best customer success conferences that made it onto my shortlist. My reviews offer a look at each event's dates, location, pricing, and unique offering.

1. Customer Success Festival - New York City, NY (July 8, 2026)

• Dates: July 8, 2026
• Location: Convene 30 Hudson Yards
• Pricing: $595
• Social Media: Facebook, LinkedIn

Customer Success Festival New York is a focused event for customer success professionals and CS leaders looking to improve retention, expansion, and customer growth strategies. Hosted by Customer Success Collective, the event is designed around interactive learning, practical frameworks, workshops, and brainstorming sessions rather than passive presentations.

Why attend? This conference is a good fit for CSMs, customer success managers, post-sale teams, and CS leaders who want to pressure-test ideas, solve customer journey challenges, and build stronger strategies for churn reduction, retention, and growth. It also connects attendees with the broader go-to-market ecosystem, making it useful for teams that work closely with sales, support, and customer experience functions.

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2. Customer Experience 2026 - Orlando, FL (July 13-15, 2026)

• Dates: July 13-15, 2026
• Location: Loews Sapphire Falls Resort at Universal Orlando Resort
• Pricing: Starts at $1,795
• Social Media: LinkedIn

Customer Experience 2026 is a key event for professionals focused on enhancing customer interactions and satisfaction. Organized by IQPC, this conference attracts a diverse group of attendees, including customer experience managers and executives. Past speakers have included leaders from well-known companies such as Disney and Amazon, offering valuable insights into customer experience innovation.

Why attend? This conference provides a dynamic environment for exploring the latest trends and technologies in customer experience. You'll engage in interactive sessions and workshops designed to inspire and educate. With a focus on practical solutions and networking, it's an excellent opportunity for you and your team to learn from industry pioneers and apply new strategies to your organization.

3. The Customer Show - Melbourne, Australia (August 5-6, 2026)

• Dates: August 5-6, 2026
• Location: The Atrium, Flemington Raceway
• Pricing: Starts at AU$3,599 + 10% GST
• Social Media: LinkedIn

The Customer Show is a premier event in Melbourne for professionals dedicated to improving customer experience and engagement. Organized by IQPC, this event attracts a diverse audience, including customer service managers and business leaders. Previous editions have featured speakers from top companies such as Qantas and Telstra, offering actionable insights and strategies.

Why attend? At The Customer Show, you and your team will explore the latest trends in customer engagement and retention. It provides a strong perspective for teams operating across Europe and international markets, offering insights from global brands and regional experts. It's an ideal opportunity to network with peers and learn from industry experts who are at the forefront of customer experience innovation.

4. Customer Success Summit - Multiple locations and dates

• Dates: Multiple dates (see table below)
• Location: Multiple locations (see table below)
• Pricing: Varies (see table below)
• Social Media: LinkedIn, Facebook

Customer Success Summit: Locations, Dates & Pricing

The Customer Success Summit is a pivotal event for professionals eager to advance their customer success strategies. Organized by the Customer Success Collective, this summit is a must-attend for those looking to deepen their understanding of customer-centric practices. Notable speakers have included executives from leading companies like Salesforce and HubSpot, offering fresh perspectives and insights.

Why attend? This summit is designed to help you and your team stay ahead in the ever-evolving customer success landscape. You'll explore innovative strategies, learn from real-world case studies, and network with peers who are passionate about driving customer success. With a focus on actionable insights, this event empowers you to implement effective strategies within your organization.

5. Engage Customer Summit - London, UK (October 7-8, 2026)

• Dates: October 7-8, 2026
• Location: Evolution London
• Pricing: Free
• Social Media: LinkedIn

The Engage Customer Summit 2026 in London is a premier event for professionals focused on enhancing customer engagement strategies. It attracts a broad spectrum of attendees, including customer experience managers and business leaders. Notable speakers from past events include executives from major brands such as Virgin Atlantic and BT, who have provided valuable insights into the future of customer engagement.

Why attend? This summit offers a deep dive into customer engagement strategies, with sessions covering everything from digital transformation to customer loyalty. You'll have the chance to connect with industry experts and peers, gaining insights that can be directly applied to your organization. The event's interactive format encourages active participation, making it a must-attend for those looking to stay ahead in customer engagement.

6. Customer Contact Week Nashville - Nashville, TN (October 7-9, 2026)

• Dates: October 7-9, 2026
• Location: Omni Nashville
• Pricing: Starts at $1,299
• Social Media: Instagram, LinkedIn

CCW Nashville 2026 is the flagship fall event from Customer Management Practice (CMP), drawing 800+ attendees and 200+ global brands for three days of customer contact insights.

Why attend? CCW Nashville is cross-industry and covers AI adoption, workforce strategy, omnichannel engagement, and data-driven CX. It's built around peer networking, with 50+ speaker sessions and an expo hall for live tech demos — all without sales pitches from the stage.

7. Gainsight Pulse Europe - London, UK (October 19-20, 2026)

• Dates: October 19-20, 2026
• Location: The Brewery
• Pricing: £649
• Social Media: Instagram, LinkedIn

Gainsight Pulse Europe is a major event for customer professionals, especially post-sales leaders focused on customer growth, retention, and long-term customer value. The conference brings together customer success, customer experience, and revenue leaders for workshops, breakout sessions, and networking opportunities designed around practical customer growth strategies.

Why attend? This conference is a strong fit for customer success professionals, post-sales teams, and CS leaders who want to explore new ways to improve retention, uncover customer insights, and strengthen customer growth strategies. With its focus on workshops, breakouts, and networking, Pulse Europe is especially useful for teams looking to learn from other customer leaders and apply fresh ideas to their own customer success programs.

8. Reuters Customer Service & Experience - Multiple locations and dates

• Dates: Multiple dates (see table below)
• Location: Multiple locations (see table below)
• Pricing: Varies (see table below)
• Social Media: LinkedIn

Reuters Customer Service & Experience: Locations, Dates, & Pricing

The Customer Service & Experience by Reuters is a conference series for customer service, customer experience, support, and customer-facing leaders exploring how AI, human innovation, and service strategy are reshaping customer relationships. The series includes regional editions such as East and West, giving customer leaders a platform to discuss customer loyalty, support transformation, trust, and experience-led growth.

Why attend? This series is useful for customer success and CX leaders who want to understand how AI is changing customer service while keeping human connection central to the customer experience. It is especially relevant for teams focused on retention, loyalty, service transformation, and building stronger customer-facing operations.

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