CX Operations Management Archives - The CX Lead

Managing Performance

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Effective Customer Service Performance Review Phrases for Constructive Feedback

By Craig Borowski

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Mastering Customer Service KPIs: The Ultimate Metrics for Excellence

By Craig Borowski

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How To Conduct A Customer Experience Audit (With Actionable Next Steps) In 2025

CXL – Keyword – customer service metrics

15 Top Customer Service Metrics To Track And How To Improve Them

By Hannah Clark

CX Automation

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Pros And Cons Of Customer Service Automation

By Craig Borowski

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Customer Support Automation: Benefits, Challenges And How-to

By Hannah Clark

Regulatory and Ethical Considerations

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Bad CX Leads to Lawsuits for Social Media Giants

By Craig Borowski

Explore Other CX Operations Management

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Customer Data Platform (CDP) vs. Data Lake: Benefits And Differences

By Sugandha Mahajan

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Customer Data Platform (CDP) vs. Data Warehouse: Differences And Benefits

By Sugandha Mahajan

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Customer Data Platform Pricing Guide (Updated for 2025)

By Sugandha Mahajan

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What Is Customer Intelligence (CI)? Benefits and Examples

By Sugandha Mahajan

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What Is a Good NPS Score? Industry Benchmarks & Tips for 2025

By Craig Borowski

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How To Be Buzzworthy: Proactive Strategies To Boost Customer Sentiment

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75 Customer Satisfaction Survey Questions Designed for Better Insights

By Hannah Clark

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Customer Satisfaction Metrics: 10 KPIs to Measure for CX Success

By Finn Bartram