30 Best Net Promoter Score Software & NPS Survey Tools of 2025

SurveySparrow’s NPS survey tool makes monitoring customer trends and employee engagement easy. With SurveySparrow, you can make turning customers into promoters a fluent process with its omnichannel approach to feedback solicitation.

Why I picked SurveySparrow: Their survey platform helps you close the feedback look automatically with personalized workflows to instantly value customers’ responses and pacify your detractors. The omnichannel approach helps you reach your audience through any medium, including through weblinks, in-app embedding, email, SMS, or QR codes.

SurveySparrow Standout Features and Integrations:

You can combine the NPS tool with SurveySparrow’s case management feature to create tickets and efficiently address your customers’ feedback. SurveySparrow’s simple UI makes the NPS survey creation process enjoyable. It’s worth mentioning that it provides excellent customer support.

Integrations are available with Salesforce, Freshdesk, HubSpot, Power BI, Zendesk, and MailChimp.

Sprig is a customer experience platform designed to help teams understand customer feedback through automated surveys. It allows businesses to gather real-time insights on customer satisfaction and loyalty. Teams use it to identify areas of improvement and drive actionable changes based on the feedback collected.

Why I picked Sprig: Sprig helps your team analyze customer feedback using AI to highlight the most important trends and takeaways. The tool’s AI-driven feedback analysis allows you to quickly understand what’s working and what needs attention. You’ll receive clear, actionable suggestions based on real-time feedback from your customers.

The software's AI makes it seamless to analyze high volumes of customer feedback and prioritize the improvements that will have the biggest impact. The ability to turn raw survey data into meaningful insights at scale helps your team make better decisions faster. With Sprig, you don’t just collect feedback—you get clear, actionable steps to improve customer loyalty and satisfaction.

Sprig Standout Features and Integrations:

Features include AI-driven feedback analysis, real-time customer surveys, and automated reporting on customer sentiment and loyalty. Your team can quickly gather feedback and act on AI-powered suggestions. Sprig’s reports highlight areas that need immediate attention to improve satisfaction.

Integrations include Mixpanel, Amplitude, Jira, Slack, Segment, Google Analytics, and Optimizely.

Product Fruits is a user onboarding platform that provides a variety of features to guide users through applications and encourage the completion of necessary steps with the goal of improving product activation rates, conversions, NPS scores, and reducing support tickets.

Why I picked Product Fruits: I selected Product Fruits because it lets you build and deploy NPS surveys through its platform, collect feedback, and then use this central repository to measure satisfaction and extract valuable insights. Unlike other tools that let you do the same, Product Fruits goes the extra mile and allows you to alter your survey designs so they can match your brand and feel more personalized. As your users provide responses, you can track them in real-time in the analytics dashboard or push the data into your CRM.

Product Fruits Standout Features and Integrations:

This platform stands out because it offers a wide range of features including tours, checklists, hints, surveys, support options, feedback tools, announcements, and a knowledge base. It also provides custom events, AI writing, and security measures, making it a versatile tool for enhancing customer experience.

Other key features include interactive tours that guide users through an application, in-app NSP & survey functionalities, and hints that provide contextual information. The platform also offers surveys for feedback collection, support options such as live chat and email, and a knowledge base for self-help resources.

Integrations include mixpanel, Heap, Google Analytics, Slack, Smartlook, Segment, customer.io, and HubSpot.

Survicate is an online survey tool for measuring NPS, CSAT, CES, and other customer service variables. It has customizable surveys that allow you to change the colors, fonts, and layouts and brand your survey to make it unique. You can use Survicate to automate surveys using customer behaviors like exit intents, length of website visits, and website scrolling speed.

Why I picked Survicate: Understanding your NPS data can guide you on how to improve your products and services, and Survicate has a built-in analytics feature to help you. It lets you view the NPS completion rates on different channels, knowing which channels are not eliciting customer responses. Additionally, Survicate's integrated workflows automate NPS data collection and follow-up actions by triggering surveys, segmenting respondents based on their scores, and integrating feedback into CRM, email, or task management tools.

Survicate Standout Features and Integrations:

Standout features include a range of survey distribution methods, encompassing link sharing, email, and embedded forms. In addition, Survicate offers question-branching logic that helps to create a personalized, targeted survey experience. 

The software also includes a Feedback Hub where all collected feedback can be viewed in a single location, helping team members analyze the data and draw actionable conclusions. 

Integrations include Mailchimp, Marketo, Microsoft Teams, and Google Analytics.

SurveyLegend is a web-based platform designed to create, distribute, and analyze surveys, forms, and polls. Its emphasis on mobile-ready design and interactive elements positions it as a suitable choice for conducting engaging surveys on mobile devices, catering to the increasing number of users who prefer to interact with content on-the-go.

Why I picked SurveyLegend: I selected SurveyLegend due to its user-friendly interface that simplifies the creation of surveys that are visually appealing and engaging on both desktop and mobile devices. What distinguishes SurveyLegend is its emphasis on design aesthetics, allowing for the creation of branded surveys with a variety of question types and fields, such as picture selection and file uploads. I believe SurveyLegend is best for engaging mobile surveys because of its mobile optimization, which ensures a smooth experience for respondents using their smartphones or tablets, thereby potentially increasing response rates and the quality of feedback received.

SurveyLegend Standout Features and Integrations:

Features include elegant pre-designed templates, language localization, offline survey collection, and extensive customization options, including custom branding and question formatting, conditional logic, and customizable buttons and icons.

Integrations include Google Drive, Dropbox, Mailchimp, and Salesforce, as well as social media platforms like Facebook and Twitter for survey sharing.

Zonka Feedback is a customer experience platform that enables businesses to collect and analyze feedback through various survey tools. It focuses on measuring key metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) to assess customer loyalty and satisfaction.

Why I picked Zonka Feedback: I picked Zonka Feedback because of its strong focus on NPS-specific features like omnichannel survey distribution and real-time, AI-powered analytics. You can send NPS surveys through email, SMS, WhatsApp, in-app, kiosks, or QR codes, making it easier to capture feedback across multiple touchpoints. The platform also offers sentiment analysis and trend detection to help you dig deeper into the “why” behind customer scores. These tools make it easier for your team to track loyalty over time and act on customer insights quickly.

Zonka Feedback Standout Features and Integrations:

Features include survey throttling, dynamic user segments, contact attributes, text analysis and word cloud, location-based NPS, agent-based NPS, digital NPS, AI-driven sentiment analysis, predictive insights, automatic tagging, and urgency and intent-based routing.

Integrations include Salesforce, HubSpot, ActiveCampaign, Zendesk, Intercom, Slack, MS Teams, Zapier, Webhooks, Jira, Front, and Freshdesk.

Velaris is a customer success platform tailored for customer success managers, executives, and CS leaders, providing tools for AI-powered analytics, automation, productivity, and customer collaboration.

Why I picked Velaris: Velaris stands out as a net promoter score software with its customizable in-app surveys. You can tailor these surveys to match your branding, ensuring a seamless experience for your customers. This customization enhances response rates and provides more accurate insights into customer loyalty. 

Additionally, Velaris offers automation features that allow you to schedule surveys and follow-up emails based on specific triggers or timelines. This ensures timely feedback collection without manual intervention, helping your team focus on analyzing results and implementing improvements.

Velaris Standout Features and Integrations:

Features include segmentation capabilities that let you target specific customer groups with tailored surveys, real-time feedback analysis to quickly identify trends and areas for improvement, and proactive alerts that notify your team of significant changes in customer sentiment, enabling swift action to address potential issues.

Integrations include HubSpot, Salesforce, Slack, Microsoft Teams, Intercom, MailChimp, Outlook, Google Drive, and Jira.

Jotform Enterprise is an online form builder capable of facilitating various survey types across different subject matters and data-gathering purposes.

Why I picked Jotform Enterprise: Their software stands out for its robust security features and rigorous compliance standards. I was impressed with its ability to enforce stringent privacy and data security requirements. Features include secure data storage, end-to-end encryption, and tough compliance standards (including both HIPAA and GDPR). This makes it a top choice for businesses in highly-regulated industries, such as finance, healthcare, and government.

Jotform Enterprise Standout Features and Integrations:

The software is primarily based on templates. Once you decide on one, you can use Jotform Enterprise’s form builder to design, format, and customize the survey form. Among the parameters you can edit are text, field types, preset options, entry limits, and if fields can be left blank.

You can add questions, set up conditional logic, and share custom surveys on multiple channels like email, business apps, and websites. Upon distribution, you can instantly start collecting responses from participants.

In terms of survey format, you can pick the one that suits your needs, from classic to card forms. The latter option uses Jotform Cards, a format that displays just one question per page and is intended to improve response rates.

In addition to pre-made survey templates, Jotform Enterprise offers everything you need to build forms from scratch, including an app builder, a reports builder, approval workflows, and smart PDFs.

Integrations are available with Box, OneDrive, Airtable, Google Drive, PayPal Business, Google Sheets, Google Calendar, Slack, HubSpot, monday.com, and other apps.

Mouseflow is a comprehensive analytics tool designed to provide deep insights into user behavior on websites. It offers a variety of features, including session replay, heatmaps, funnels, form analytics, and user feedback tools. By capturing user interactions and visualizing them through reports and recordings, Mouseflow enables businesses to understand how visitors navigate their websites.

Why I picked Mouseflow: The tool allows for the creation of custom-triggered surveys that can be strategically placed at different touchpoints in the user journey. It allows for various types of surveys including NPS, multiple choice, free text, and rating scales, ensuring businesses can gather precise and contextual feedback, directly contributing to an accurate Net Promoter Score (NPS). 

Mouseflow Standout Features and Integrations:

Features that complement Mouseflow's user feedback tools include session replay, which allows businesses to watch recordings of individual user sessions, and heatmaps, which offer a visual representation of user engagement, highlighting the most and least interacted with areas of a webpage. 

Integrations include HubSpot, AB Tasty, Convert Experiences, BigCommerce, WooCommerce, Google Analytics, Google Tag Manager, Zendesk, Omniconvert, Adobe Target, Shopify, Intercom, WordPress, and others.

SatisMeter is a feedback collection tool to gauge customer satisfaction throughout multiple touchpoints. It has pre-built templates allowing you to quickly launch surveys for CES, NPS, CSAT, or PMF. You can use SatisMeter to create automated recurring surveys to help you save time while continuously gauging customer satisfaction.

Why I picked SatisMeter: Not all customers speak or read English, and SatisMeter is the best NPS software for you if you want to translate your surveys into different languages. SatisMeter automatically translates surveys depending on the language settings of the device your customers are using so you can survey customers with different nationalities and language preferences. You can also manually translate a survey to target specific customer demographics.

SatisMeter Standout Features and Integrations:

Recently added features include per-project user permissions, the option to select multiple responses, new data filters per quarter, a Survey Delay trigger feature, a survey event trigger, and an overlay pop-up.

Integrations are available with other customer satisfaction tools, including Salesforce, CustomerGauge, Bigcommerce, Productboard, and Slack. You can connect SatisMeter to a paid Zapier account to access premium apps.