30 Best Net Promoter Score Software & NPS Survey Tools In 2023

Jotform Enterprise is an online form builder capable of facilitating various survey types across different subject matters and data-gathering purposes.

You can add questions, set up conditional logic, and share custom surveys on multiple channels like email, business apps, and websites. Upon distribution, you can instantly start collecting responses from participants.

The software is primarily based on templates. Once you decide on one, you can use Jotform Enterprise’s form builder to design, format, and customize the survey form. Among the parameters you can edit are text, field types, preset options, entry limits, and if fields can be left blank. In addition to pre-made survey templates, Jotform Enterprise offers everything you need to build forms from scratch, an app builder, reports builder, approval workflows, and smart PDFs.

In terms of survey format, you can pick the one that suits your needs, from classic to card forms. The latter option uses Jotform Cards, a format that displays just one question per page and is intended to improve response rates.

SurveySparrow’s NPS survey tool makes monitoring customer trends and employee engagement easy. With SurveySparrow, you can make turning customers into promoters a fluent process with its omnichannel approach to feedback solicitation.

SurveySparrow lets you automate closing the feedback loop with personalized workflows to instantly value customers’ responses and pacify your detractors. The omnichannel approach helps you reach your audience through any medium, like weblink, in-app embedding, email, SMS, or QR code.

You can combine the NPS tool with SurveySparrow’s case management feature to create tickets and efficiently address your customers’ feedback. SurveySparrow’s simple UI makes the NPS survey creation process enjoyable. It’s worth mentioning that it provides excellent customer support.

SureveySparrow integrates with Salesforce, Freshdesk, HubSpot, Power BI, Zendesk, and MailChimp.

SurveySparrow costs from $99/month with the CX Basic plan (2 users included). It offers a 14-day free trial without asking for your credit card details.

Churn360 is a customer success platform that helps your team measure customer health, spot churn risk, and be proactive in improving customer satisfaction. It provides you with a 360-degree view of your customers by pulling customer data from various sources into one place. It can take data from your CRM, customer communication channels, and financial platforms to create a comprehensive overview of customer health metrics.

In addition to measuring your customer success metrics, you can also use the software to automate some of your customer service processes and tasks. You can segment users, craft campaigns, and monitor customer behavior all in the platform. You can also map your customer journey and create a shared workspace where agents can stay up to date on various accounts.

Some of the other features offered in the product are its shared dashboard, push notifications, and customer tracking capabilities. It integrates with plenty of other SaaS tools including Intercom, Pipedrive, HubSpot, Freshdesk, Jira, Gmail, Outlook, Zoho CRM, Stripe, and Zendesk.

Paid plans start from $199/month, and you can request a free demo via the website.

Satismeter is a feedback collection tool to gauge customer satisfaction throughout multiple touchpoints. It has pre-built templates allowing you to quickly launch surveys for CES, NPS, CSAT, or PMF. You can use Satismeter to create automated recurring surveys to help you save time while continuously gauging customer satisfaction.

Not all customers speak or read English, and Satismeter is the best NPS software for you if you want to translate your surveys into different languages. Satismeter automatically translates surveys depending on the language settings of the device your customers are using so you can survey customers with different nationalities and language preferences. You can also manually translate a survey to target specific customer demographics.

Satismeter integrates with other customer satisfaction tools, including Salesforce, CustomerGauge, Bigcommerce, and Slack. You can connect Satismeter to a paid Zapier account to access premium apps.

Satismeter pricing starts at $49/month/up to 300 responses, and they offer a free trial for up to 100 responses.

Survicate is an online survey tool for measuring NPS, CSAT, CES, and other customer service variables. It has customizable surveys that allow you to change the colors, fonts, and layouts and brand your survey to make it unique. You can use Survicate to automate surveys using customer behaviors like exit intents, length of website visits, and website scrolling speed.

Understanding your NPS data can guide you on how to improve your products and services, and Survicate has a built-in analytics feature to help you. It lets you view the NPS completion rates on different channels, knowing which channels are not eliciting customer responses. Survicate lets you segregate NPS responses using filters and custom attributes to help you hone in on a specific aspect.

Survicate has native integrations including Mailchimp, Marketo, Microsoft Teams, and Google Analytics.

Survicate has a free forever plan with limited features for up to 25 responses per month, while the pricing for the paid plans starts at $65/month/up to 250 survey responses.

Podium is a customer communication and payment platform. You can use Podium to generate and analyze customer reviews to help you improve your reputation. It has a marketing feature that lets you use SMS marketing to generate more sales. Podium also allows you to create customer profiles and document customer activity to know what your customers are doing and which products or services attract them.

If you want to resolve customer concerns that affect your NPS immediately, Podium is the best NPS software because it has an in-app messaging system. With Podium, you can view customer feedback in a dashboard and quickly relay customer concerns to team members for resolution. You can use Podium to pull up customer feedback and reviews from different channels and act on them quickly. You can also use Podium to respond to customer feedback to help raise customer satisfaction.

Podium integrates with other customer service and productivity tools, including ServiceTitan, Salesforce, Airtable, and Calendly.

Podium costs from $224/month and comes with a free 14-day trial.

SurveyMonkey is a net promoter score software you can integrate with Salesforce to enrich your Salesforce dashboard by incorporating NPS calculations. It has out-of-the-box surveys to get you started. SurveyMonkey lets you collect metadata on website users like browser type, location, and device to help you optimize customers’ online experience.

SurveyMonkey is an excellent net promoter score software because it allows you to prompt customers to provide real-time feedback after using your product. You can integrate SurveyMonkey into your website to gauge NPS without disrupting customers’ shopping experience. SurveyMonkey also lets you target a customer demographic to get the NPS of a specific customer group.

SurveyMonkey integrates with other tools, including Google Analytics, Adobe Analytics, A/B Tasty, etc.

Nicereply is a software for creating and sending one-click surveys to customers to measure CES, CSAT, and NPS. You can customize Nicereply surveys using your colors, font, and logo to promote brand loyalty. It has a customer sync feature that automatically matches feedback to a customer profile to help you better understand the feedback provider.

If your main communication tool with customers is using your email, then Nicereply is the best NPS software because it lets you include your NPS survey in your email signature. What’sWhat’s great about this feature is you can gauge your customer sentiment after every interaction. Using Nicereply’sNicereply’s in-signature NPS survey can also improve survey bounce rates because customers are more likely to open an email response than an email solely for an NPS survey.

Nicereply integrates with other customer service apps like Zendesk, LiveAgent, and Freshdesk.

Nicereply pricing starts at $39/month/up to 100 responses, and they offer a 14-day free trial.

CustomerSure is a customer survey platform for delivering surveys in multiple channels, including your website, mobile app, email, or SMS. You can use it to set up real-time promoter score alerts. It also lets you send daily or weekly digests of relevant customer alerts to ensure that employees and stakeholders are in the loop on current NPS scores.

CustomerSure is a great net promoter score software because of its feedback history feature. Aside from seeing your NPS scores, you can also see other valuable data like the number of bounced surveys so you can fix your survey delivery system. You can also use CustomerSure to categorize customer issues to help you fix significant causes of customer detractors.

CustomerSure pricing starts at around $255/month/account, and they offer a free demo.

Orbatrics (was FeedbacQ) is a customer feedback management platform that can calculate NPSs using a variety of customer satisfaction surveys. You can access 15 survey templates or build your own from scratch. They have templates for common customer groups, like employee satisfaction surveys, retail experience surveys, and service feedback solicitations.

Some key features of Orbatrics include offline access, deep analytics, custom offers and promotions, multiple question types, multilingual support, image and video support within surveys, fully customizable branding, email reports, and support across different smart devices (iOS, Android, and web).

Orbatrics integrates with hundreds of third-party tools if you have a paid account through Zapier. Slack integration and webhooks integration requires a Platinum paid account.

Orbatrics is free to use for 100 responses per survey (unlimited questions and surveys). Paid plans start at $19/month and come with a 30-day free trial.